Avatar Dialler
Avatar Dialler is an advanced call center solution designed for auto-dialing with high-quality built-in recorded messages. It is compatible with a medium and large-sized call center that manages the large volume of calls including marketing company’s calls, outbound customer service calls and international calls as well.
It allows you to take charge of auto respond calls with prerecorded voices in American and British accents. The tool handles all the necessary calls and helps you to perform other tasks efficiently with ease. Avatar Dialler prerecorded voices belong to your business, location, customer type and more.
There are many features of the tool such as third party conferencing, web-based administration, customizable information of calls, unlimited alternative numbers, and many others. The tool provides the facility of inbound and outbound calls as well as control over dialing & recording.
Additional features of Avatar Dialler include the admin web in multiple languages, agent web in multilingual languages, change agent queue and time clock application. It gives proper and real-time reports to analyze the previous work with time zone restriction. It offers secure and straightforward pricing plans on request to examine the features.
#1 Cebod Telecom
Cebod Telecom is a flexible, cost-effective VoIP business phone service solution used by various businesses and industries such as real estate, healthcare, tax office, marketing, etc. This cloud-based business phone system also assists startups, small businesses, and large enterprises in increasing business efficacy and productivity while having the opportunity to reduce communication costs.
With this software’s help, companies and businesses are only required to pay for features they need, and payment is made based on the line phone number they are using. The solution also comes with pre-configured VoIP phones that users can connect to the phone system without the need for buying and installing any additional hardware, software, or equipment.
Cebod Telecom delivers an advanced feature that leverages the capabilities of the VoIP technology, including attendance, call queue, and time-based routing, etc. There is also a call management feature such as the capability to centralize the management of extensions and VoIP phones, apply call screening to prioritize incoming calls, and much more. It introduces electronic fax and voicemail feature that enables users to send and receive voicemail and faxes anywhere to make it better than others.
#2 Sonetel
Sonetel is a communication app that lets you make an international business call at the cost of local calls. It is a simple but powerful solution that supports three methods for making calls such as Call True, Call Back, and VOIP. The call is then connected onward via Sonetel to the destination.
In a callback, Sonetel calls both your mobile number and the destination you called and then connects the two calls. All your call on this platform is connected via Wi-Fi or data connection, and you pay Sonetel for the local call at the destination.
It comes with a very basic level, and now it has thousands of users around the world who can use it to make their business professional. With the help of this platform, you can also be able to buy a locked phone number in any preferred city and country.
Incoming call on these numbers can be forwarded to your mobile number or answered in the app with VOIP. Sonetel is free to use Android and iOS applications that required registration with an email address and phone after completing the registration, and you can enjoy all features without any limitation.
#3 Freshcaller
Freshcaller is a cloud-based call center and phone system software solution designed for every type of business that helps enhance customer engagement with internal teams. Through this solution, users can purchase local and international toll-free numbers and get real-time visibility into call queues and ongoing conversations, route calls to agent groups, set up custom business hours, and more.
The software allows organizations to manage all kinds of call queues using an auto-receptionist with customizable wait time music to promote new services. It has a feature that allows users to set up custom business hours and automate a variety of actions for each department, and route calls from IVR to specific call queues and agent groups.
Businesses can purchase local business numbers for more than 40 countries and toll-free numbers for the USA, Australia, Canada, and the UK to enhance convenience for customers. Freshcaller’s dashboard delivers real-time visibility into call queues and ongoing conversations and agents’ company status based on availability, ongoing calls, or training.
It also best for agents and allow them to manage unlimited ongoing calls and take notes, forward calls to different groups, conference other agents, and more. Freshcaller is a complete solution that comes with all major features such as call logging, shared lines, automatic call recording, and virtual call center. It also calls monitoring, voicemail, reporting, global phone usage, inbound caller ID, customer greeting, and much more.
#4 CallHippo
CallHippo is a comprehensive could-based VoIP phone system specially created to meet the communication requirements of startups to small businesses. It is available to use on both web and mobile application and offer all the core features to automate a variety of tasks.
The best thing about this software is that it enables sales, marketing, and support teams to make global calls. CallHippo allows businesses to buy virtual phone numbers of up to 50 countries around the world, add users on the same phone number, and make calls.
Its real-time call analytics solution provides all the major details about callers, call quality, and time duration. In contrast, its call recording feature automatically records calls and conversations during the campaign, for managers to listen from their easy to understand dashboard.
With the help of this, businesses can get time zones displayed on their dialer before calling so that there won’t be any issue regarding current time while making international calls and set working hours for numbers, and set the availability status of users.
Unlike most of the leading solutions, it also offers voicemail and an on-hold music feature that enables businesses to greet callers with the recorded message or custom music when putting on hold. CallHippo also includes core features such as real-time analytics, call recording, free calling credits, personalized caller dashboard, voice mail, click to call, etc.