Callrail is a platform that enables call tracking and analytics for web forms and phone calls. It measures call conversions from digital and offline marketing campaigns using PPC keywords. The call recording feature improves customer service and coaching of staff and easily qualify the leads.
The platform allows users to view and capture the total journey of the visitor before and after the call. Moreover, Callrail helps the companies to understand which campaigns, words, and websites are the main focus of the conversation. It also enables users to understand which campaigns are performing best through real-time reporting.
Callrail enables the companies to identify those marketing channels such as radio, TV, etc. which are producing more calls. This helps in understanding the demands of customers which results in more closed deals and profitability.
Key features of the software are Call recording and tracking, Call follow up, Lead Capture, Email notifications, and Dynamic number insertion. It comes with a free trial and a paid version, while training is available through webinars and documentation. Furthermore, technical support is available during business hours and online.
More About Calltrackingmetrics
Calltrackingmetrics is a cloud-based call tracking platform that is backed by contact center functionality. It helps companies and marketing agencies to deliver more organized and personalized customer experience. The platform provides the right analytics to the sales team about all of their advertising campaigns to make sound decisions. Calltrackingmetrics allows the marketing and sales teams to track information from other sources such as chats and texts.
Moreover, sales teams can correct and update their information from website forms that visitors fill. It also offers live chat to capture more business and support customers in the hour of need. This application enables the sales teams to track every conversion by tracking the calls and campaigns and keeps the phone number and name of the caller save in their storage for later use.
Key features are CRM, Call Recording and Routing, Conversion and Keyboard Tracking, Call logging and Scripting, and Data Analytics. Calltrackingmetrics offers endless tracking for both local and toll-free numbers in almost more than fifty countries. The platform comes with a free trial and a paid version and supports platforms, i.e., web and mobile devices. Training is provided through webinars and in-person, while technical support is available online and for 24/7.