Chat Metrics is one of the reliable websites containing comprehensive dashboards that keeps all your reporting and analytical needs at your fingertips. It enables the live conversation with your website visitors to build trust, relationship, and get information, making you to qualifies the leads as specified by the organization. Through its conversation overview, the website owner can observe the number of chats that took place in the last seven days or select any other period.
With its live chats, your customer can share images in every format related to their problems for real-time results. The basic feature of this platform is that account owners can create unlimited users with different permissions, such as only access to service chats used for customers, access to leads for teams or sales managers, and for sales managers as well.
Chat Metrics Alternatives
AnswerConnect is a 24/7 call answering service mostly used by multinational companies and organizations that allow them to connect with their customers to solve their various issues and problems. With its live answering service, it enables the customers to address or record their issues and take results in real-time. The key feature of this platform is that it contains customized apologizing and appreciation messages, having a great impact on customers’ minds. It provides an opportunity to answer all the phone calls and handle live chats of your customers by their warm, highly-trained customer experience experts.
Their virtual receptionist provides live chat support and appointment scheduling service to give professional support across customer touchpoints. Another hot feature is that it persuades your customers to share images, videos, and files to live agents related to your problems through the inbox. Before starting a call, it gives you an online complaint form that permits your customers to easily address their issues without wasting time.
Peak Support is a website that is introduced for the rapid growth of business processes and customer service, making high-ranked business companies and organizations maximize their productivity or marketing campaigns. The basic characteristics include high-quality customer service, technical support, complete complex office tasks, quickly train new team members and make powerful improvements in various operations. It offers exceptional customer service experience with the help of email, phone, chat, and social media platforms like Facebook, Instagram, Twitter, YouTube, and WhatsApp.
Peak Support provides you one of the top quality experts that aids you in solving the technical problems related to both hardware and software. Through its advanced analytical algorithms, it ensures you see the daily, weekly, and monthly sales reports in the form of attractive charts or colorful graphs. Another noticeable function is that it aids you with data entry, research, graphic designs, and social media moderations. Your customer can address their issues with experts available 24/7 through live calls, chats, and images.
Helpware is a user-friendly website that provides Customer service or Back Office facilities for industry-leading startups and modern companies. The main advantage of this platform is it also covers medical concierge service, data annotation, data labeling, data entry, content moderation, and many others for the effective growth of your company or website. With its Onboarding feature, it aids you to build your team supervised by a project manager that gives you detailed reports from road mapping to recruiting, processes, training, and launching.
Helpware gives you many solutions as well related to product marketing campaigns, micro-tasking, back-office support, and many others. Their dedicated agents enable high-quality service to your beloved customers through live call, email, in-app, and social media having Facebook, Twitter, LinkedIn, YouTube, and others. Another classical function is that it makes your customer free from language restriction because their agent provides service in over 20 famous languages around the world.
Gorgias live Chat is a website that provides high-class customer support for E-commerce stores and allows your customer service team to manage all of your customer data and feedback for maximizing growth. Through its live chatting function, it enables you to interact with your worthy customers and follow up your website visitors by sending appreciation notes when they are offline.
Gorgias live Chat keeps the record of your daily website visitor and stores its relevant information such as order history, order tracking number, last order information, reviews left, and loyalty points. The key feature of this platform is it drive revenue with focused chat campaigns by promoting chat messages on specific pages of your website or social media platforms like Facebook, Twitter, YouTube, and many others. It gives you detailed reports about productivity in the form of attractive charts and colorful graphs.
Bitrix24 Live Chat is a website that can set up a live chat widget for your website or public page and gives you high-quality customer support in real-time. It centralizes customer requests by offering live chats through SMS, Emails, Voice calls, or with social media accounts of your organization like Facebook, Instagram, and many others. You can reduce the response time by 43% by using sending customized appreciation or apologizing for messages in no time.
Bitrix24 Live Chat uses pre-made attractive templates that include customer data like shipping and order details to solve problems related to the product just in two clicks. Through its advanced analytical algorithms, it ensures you see the daily, weekly, and monthly sales reports in the form of attractive charts or colorful graphs. Another hot feature is that it persuades your customers to share images, videos, and files to live agents related to your problems.
Bold360 is the world’s most popular customer engagement solution that helps you better engage your website visitors. It is integrated with an AI chatbot and live agent software that delivers the best of both worlds in the ridiculously simple customer engagement solution. Like its name, it allows you to quickly get a 360 view of your customers and deliver the best they want.
With its web-based platform and simple dead interface, the solution delivers value, starting with the first customer integration. The best thing is that it offers a personalization solution that allows you to manage your data from disparate systems to route the customer to the best resources, whether that is a chatbot, digital asset, or live agent.
You will be able to serve them better because you’ll know them better. It is also known as a knowledge base that makes it better than others. Just like others, it also has a list of feature resources to deliver a more engaging experience.
Avochato is a cloud-based text messaging software specially designed for sales, marketing, and support teams. The software helps to streamline businesses’ operations by enabling them to deliver advertisements that offer personalized customer support and coordinate the workforce.
It is a well-crafted solution that helps the business in the real estate, insurance, and travel industries to communicate more efficiently easily. The solution effectively manages communication with the remote workforce and field agents such as technicians, cleaners and health care professionals, etc.
Avochato allows users to manage and collaborate on text messaging from their customers. To make it a complete solution, it gives you a unique number and dashboard to manage thread from customer conversation and mobile application for effective team communication.
With this solution, you can route all customers to the most appropriate departments easily, and all the conversations can be prioritized, escalated, or assigned to users as necessary.
The ability to develop the automated response template is also a distinct advantage as it eliminates all customer’s frustration and keeps them neatly informed. Avochato also has a list of core features such as messaging routing, inbound and outbound SMS and Calls, conversation periodization, content search, and dashboard, etc.
CloudTask agency helps you win and retain more business by establishing and scaling sales development teams. The services it offers are to Increase sales with an outsourced team, receive verified leads that match your target market, convert market leads into a qualified sales meeting, and close deals. Its cloud task sales team is comprised of experts who seamlessly plug into existing operations and help grow your sales. With its CloudTask SDR, you can increase B2B lead quality, source new leads, clean data, and find opportunities that match your target market.
CloudTask uses an Omni-channel approach of calls, social selling, emails, and chat to convert B2B leads into qualified meetings. The company provides predictable timelines from lead sourcing to booking sales qualified leads. All in all, CloudTask recruit, hire, equip, train and retain teams of B2B sales experts to grow your business.
3CX is a powerful software-based PBX that works with SIP standard-based IP Phones and VoIP Gateways. It wholly secure and reliable system that makes installation, management, and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance on your servers or in your cloud account.
The price of the solution is based on the number of calls that the system supports. 3CX solutions are tailored to different business sizes that range from those with four or fewer employees to enterprise with more than 1000 employees. The software-based PBX is including clients for smartphones, Mac, and Windows that allow you to use your office extension from anywhere.
Additionally, it offers a web-based video conference for free for up to 10 participants. 3CX also includes core features such as management console, web meeting, presence information, self-installation and management, and much more. Try it out; it is a powerful software-based PBX solution for all sizes of businesses.