Customer Alliance
Customer Alliance is a flexible reputation managing tool developed for both medium and small-sized businesses. Independent chains and hostels can use this software to gather the reviews and feedback from the guests. This feedbacks can be used further to make improvements in the business. After getting positive reviews, you can share the rating on multiple websites or online platforms.
The positive rating will help your business to make progress by attracting more customers. Customer Alliance also supports integrations with tons of third-party solutions and partners that make its work extremely fast and doesn’t involve any complexity. A simple user interface is provided through which the guests and other staff members can use it without facing the problem.
The software also helps you out to turn the positive feedback into an excellent rating of your business. There is also has an option that allows you to track the reviews of your competitor. Customer Alliance key features include review analysis, review invitation, semantics, WiFi questionnaire, and much more. It is commercial software and comes with multiple price plans, and each plan has its own cost and benefits.
#1 Thryv
Thryv is a complete suite for local businesses to help them in running and growing. It enables business owners to manage appointments with clients and helps them in communicating with them to strike a deal. The CRM software of the platform allows the users to upgrade their contact lists and provides them a detailed list of their leads and customers.
The sales and payments feature enables the businesses to manage their invoice, issue them to the customers, and get paid on time. It provides a communication platform that allows companies to communicate with their customers via text and email from a single place.
Thryv helps the businesses in managing their appointments by syncing their calendar and enables them to manage their team projects effectively. It allows companies to maintain their reputation by replying to the reviews instantly. Lastly, it offers businesses an online presence both on websites and social media.