Cyara CX is an automated customer experience assurance platform that improves the overall customer experience by identifying, reproducing, and quickly resolving customer issues, all while leveraging a customizable, self-service model. By monitoring the customer journey from beginning to end, the solution can pinpoint the root cause of customers’ issues and help resolve them quickly using proprietary technology. Cyara CX provides businesses with two key benefits. First, it makes sure that customers achieve their goals at every stage of their journey. In order to do this, the solution automates the monitoring of the customer journey through an interaction management approach.
Secondly, it ensures that an enterprise’s response is consistent across its channels. It will give companies a full view of their customer satisfaction. Any time a social media user (or any user) posts a review or comment about a company, Cyara CX will help them respond to it. This is unlike the traditional monitoring tools that only look at what people say about the company on social media, but not what people say about them on other online platforms like Yelp or even in offline marketing material.
A sophisticated insight engine with AI capabilities will help companies run actionable campaigns and manage their brands in real-time. The AI engine analyzes all interactions in real-time and makes sense of complex data, and turns it into actionable insights.
Cyara CX Alternatives
Empirix xCentrix, now rebranded to HAMMER, is a mobile network and VoIP analytics platform that is meant to help mobile telecoms and VoIP carriers save on cost and improve their networks. It is a white-label solution that provides its customers with powerful multi-dimensional analysis and reporting capabilities that are currently lacking in the mobile VoIP domain.
The solution does this by giving all the necessary information on any mobile or VoIP network so that it can be monitored, optimized, and controlled from a central location. This makes it easy for customers to manage their fleets of devices from anywhere at any time. The service offers mobile network operators and service providers improved analytics of their network and VoIP services which enables them to optimize their infrastructure and operational costs, reducing costs, improving the quality of service, and helping with call optimization and billing.
Hiya Connect is a voice performance platform, allowing customers to use voice in any part of the app without being disruptive. The platform consists of a complete SDK and API library, as well as for analytics and reporting. The platform also comes with an extensive library of pre-recorded phrases designed for mobile chat. It is designed to provide developers with everything they need to bring the power of voice to their apps. But the power of Hiya extends beyond just voice support.
With the user’s permission, it can connect with a variety of messaging applications, including Facebook Messenger and Slack, allowing them to plug into these existing platforms. This integration can boost engagement, introduce new opportunities for monetization and create more ways for customers to reach out for support. Using this voice performance platform, you can create multi-channel voice experiences that connect customers across the call, text, and social media channels they use most.
Tivoli Carrier NetCool VoIP Manager is a software platform that enables businesses to centrally manage their VoIP networks. It allows businesses to scale their networks and offers cloud-based services that make it possible for businesses to incorporate new technologies into their VoIP infrastructure. Non-technical users can access the system to troubleshoot, test, or perform other routine tasks, while the system’s comprehensive reporting features allow administrators to monitor the performance of their VoIP networks.
It can be used to manage voice-over IP systems and is compatible with Cisco Systems Inc.’s voice-over IP telephony products. It manages all aspects of VoIP, including IP phones and video, Skype, unified communication, call control, and performance management. The Manager comes with an efficient and simple design that allows you to configure your system easily. You can even add new elements for the same system into the NetCool VoIP Manager. You can also implement metrics for analyzing the performance of your system and tracking the network traffic.
SolarWinds NPM is an estimable advanced networking monitoring for on-premises, cloud, and hybrid. The software-based on multi-vendor networking monitoring that expands and scales according to the network needs. SolarWinds NPM provides you with the required visibility into a performance that permits you to easily view the status of VPN tunnels, which smoothly connect sites.
There are multiple features to offer that are network insight and deeper visibility, intelligent maps, advanced alerting, NetPath, and PerfStack for easy troubleshooting, and more. The dashboard features quickly enable you to appraise rapidly and to get a quick look for how customers accessing facilities. The software flawlessly informs you via alerts if anything goes wrong within the environment and prevents to deal cloud manually. SolarWinds NPM comes with robust mapping tools that allow you to easily create wireless heatmaps, visual packets paths, and custom maps,
Nagios Core is a fastest-growing IT Infrastructure monitoring and alerting solution that is created for all sizes of businesses. It provides businesses with extended insight into their IT infrastructure that allows them to solve all the problems before they affect their business processes. The solution is uniquely created by an expert team of developers and business experts who contain almost all the core services and features to make it a one-stop IT Infrastructure Monitoring solution.
The solution provides a central view of your entire IT operations that allow you to easily monitor all infrastructure components, including services, apps, operating systems, and network protocols, etc. It also comes with an integrated system that integrates it with most of the leading solutions to increase its efficiency and features.
Like the other similar solutions, it also comes with multi-user access and user-specific views that ensure stakeholders only see the relevant infrastructure components that make it better than others. Nagios Core’s other core feature includes reporting, network analyzer, incident manager, performance and capacity planning graphs, etc.
Exoprise is an application performance management solution that monitors Office 365, SharePoint, Skype, ADF, and lots of other business applications to detect, diagnose, and fix performance issues. It is known as an end-to-end user perspective Active monitoring tool that comes with a Synthetic Transaction Monitoring feature to quickly emulate, monitor, generate and create reports.
The solution comes with an instant data transfer feature that allows you to quickly send information via active notifications, webhooks, and sockets. It comes with integrated intelligence services to review both side data in real-time, which save a lot of time and efforts. Just like all the other similar solutions, it also comes with a drag-and-drop user-interface with a personalized dashboard that allows you to easily customize it by using a range of tools.
Exoprise is a commercial SaaS application monitoring tool that comes with multiple price plans. Each plan has its own cost and features such as network transformation, VOIP monitoring, SaaS monitoring, and long term trading, etc.
Extrahop is a network monitoring software created to transform real-time data into structured information that can deliver accurate insight into your business operations. It is designed for all sizes of businesses who want to boost their operating processes as well as safeguard their network without compromising the overall experience.
It is a comprehensive solution that offers modules for performance monitoring, cloud security, and machine learning to make it a one-stop solution. Like the other similar solutions, it also provides quality insights to help make better decisions that enhance performance and security. Extrahop also comes with high-performing wire data analytics, stream processing capabilities, as well as innovative ransomware prevention that makes it better than others.
The solution also comes with a customizable dashboard with its own branding layouts and other things. Extrahop’s key feature includes real-time analytics, data center migration, dynamic stream processing, auto-discovery, ransomware prevention, and much more.
Infovista is a network performance management system that test network, automate network operations, and control the enterprise edges easily and quickly. It is a combination of several solutions and products that offer TEMS Investigation, TEMS pocket, Vista Twin, and much more. All its products are uniquely designed and tested by an expert team to deliver an accurate and comprehensive experience.
Its TEMS investigation solution allows you to easily test every new function and feature network in your network that allows you to better understand customer experience as well as verify, optimize and troubleshoot your network. One of the most interesting facts about this solution is that it comes with SLA management evolution through automation that saves a lot of time and effort. Infovista is a comprehensive network monitoring system, and you can access its service anywhere around the world.
Catchpoint is a network management solution created for all digital experience businesses to deliver an advanced user experience. It is used by thousands of businesses around the world to proactively monitor, analyze, and troubleshoot the performance of all their digital services. Catchpoint is a combination of multiple products that include synthetic monitoring, real-time user monitoring, network insight, and endpoint monitoring, etc.
Its real user monitoring system is quite impressive that offers an accurate view of your users’ experience and helps you resolve performance issues faster, optimize issues, as well as make better decisions. One of the most interesting facts about this solution is that it reports and collects data on 100% of data without sampling that makes it better than others.
Like the other similar solutions, it also comes with a dashboard where you can easily access all tools and features. Catchpoint’s most prominent feature includes real-time monitoring, resource management, dashboard, performance metrics, event-based notifications, FTP monitoring, and much more.
ManageEngine RecoveryManager is a web-based IT management software that lets users back up all your AD (active directory) information and retrieve deleted objects. It delivers users with the versatility they need to get back the only specific types of objects or just particular qualities of desired objectives.
It is one of the best recoveries and backs up option that is an ideal platform for all size of businesses. ManageEngine RecoveryManager uses lots of advanced tools such as extensive search option, recovery management, and restart free recovery that helps the user to secure their system and manage all the basic problems.
The program is capable of backing up both security and distribution groups to specific backed-up state. It includes a set of features that enable users to monitor and evaluate individual tweaks made to mailbox users, distribution groups and mail contacts, etc. You can also perform scheduling and incremental backups of exchange-related attributes and even recover all the deleted objects. ManageEngine RecoveryManager has several prices and plans; each one has its cost and features.
LastPass is a cloud-based password manager tool for personal and business use. The solution is available to use on multiple platforms such as Android, iOS, Windows, and Mac OS, etc. It is also known as the straightforward solution that equipped all the significant features for managing and protecting your password, and it executes all these functions well.
With the help of this powerful tool, you can easily manage and protect your whole system. You need to secure the vault, which a database that stores all your password and information for multiple devices and platforms. LastPass store your website login information, credit card details, Wi-Fi passwords, and address information which you can sync with all your devices.
To make the system more secure, it offers lots of new security options such as fingerprint login, pin app lock, and two-factor authentication. It is an intuitive and user-friendly interface that works well with various devices and browsers. LastPass also includes core features such as auto form filler, user vault, unlimited shared folders, secure notes, API access, and customer support.
Kentik is a cloud-based network management solution that assists network managers, operators, and engineers with data encryption as well as control. It is a leading solution created for all sizes of businesses. With the help of this solution, you can easily capture traffic, SNMPdata, BGP routing, network data, and whole graph traffic of several metrics on the centralized portal.
Like others, it also allows you to create reports and directly share them with authorized users with just a single click. The best thing about this solution is that it comes with an anomaly detection module that helps you quickly detect DDoS attacks and receive alert notifications.
The solution also comes with REST API and integrates with most of the leading third-party solutions that enhance its efficiency and features. Kentik’s core feature includes bandwidth monitoring, network diagnosis, performance metrics, and simple dashboard, etc.
LiveAction is a network management solution that offers a deep understanding of networks and applies situational awareness to accelerate employee productivity as well as boost customer satisfaction. It is a comprehensive solution that is known as a full network and application visibility solution that simplifies the collection, correlation, and presentation of enterprise-scale network data making it actionable for network management teams.
It comes with an easy to understand interface that allows teams to go from a global view as well as drill down to the location. With the help of this solution, businesses are able to eliminate the cost and complexity of operating several network management tools, reduce mean-time to the resolution of both simple and complicated issues.
Like the other similar solutions, it also offers a simple and easy to understand dashboard that shows data in a graph and allows access to all tools without any limits. LiveAction’s core feature includes bandwidth monitoring, SLA monitoring, web traffic reporting, uptime monitoring, and much more.
LogRhythm NetworkXDR is one of the fastest-growing platforms that combines user and entity behavior analytics, security automation and orchestration, network traffic, and behavior analytics in a single end-to-end solution. It is uniquely created by an expert team that contains almost all the core services and features to make it a one-stop solution.
With the help of this solution, businesses can easily detect, analyze, and respond to threats. It is a comprehensive solution that offers advanced security analytics, visualization, centralized search, and all the leading things to secure the network. Like the other similar platforms, it also provides complete visibility, machine-based analysis, and unrivaled response capabilities for real-time network detection as well as response.
There is also a customizable dashboard that provides real-time threat intelligence, corroborates alarms, and prioritizes risk, so your team can easily spot the most concerning threats. LogRhythm NetworkXDR also comes with a lot of core features that make it better than others.
ManageEngine Network Monitoring is a leading solution that offers a single console solution to manage the complete network of any organization. It offers sturdy fault and performance management functionalities across all routers, WAN links, VoIP links, as well as operating systems, etc.
It is a complete, end-to-end network monitoring software that continuously monitors the network and provides in-depth visibility to quickly control it. The best thing about this solution is that it offers both physical and virtual monitoring all in one centralized platform that saves a lot of time and effort.
There is also an option to assess default dashboards or create your own dashboards by making use of more than 200 performance widgets available, as well as view the performance of your network at-a-glance. ManageEngine network monitoring’s most prominent feature includes WAN link monitoring, affordable and easy to use set up, multi-level thresholds, and much more.
NETSCOUT is a network monitoring software that ensures visibility, data visualization reporting, and alarms through predictive analysis. It comes as an alternative to Kentik and offers all the similar services and features to make it one of the best network monitoring solutions. The solution provides visibility of all digital services to prevent or resolve performance as well as security issues regardless of the technologies involved.
The solution comes with the aim to protect the global leaders of industry from the risk of disruption that allows them to quickly solve their challenging network performance as well as security issues. Just like most of the leading solutions, it also comes with an Arbor DDoS module that product network against complex multi-vector DDoS attacks. There is also an option to automate outbound botnet and threat protection that makes it better than others.
Opmantek is an industry-leading network monitoring software for MSPs that has a high level of automation to save time, effort, and cost. It is a comprehensive solution that comes with almost all the core services and features such as fast to implement, built-in flexibility, and fast to implement, etc.
The best thing about this network monitoring solution is that it comes with open-source functionality that allows businesses to add new tools and features. Its powerful discovery engine and unique device modeling techniques allow you to easily detect, audit and manage any network-connected device.
Like others, it also comes with a customizable dashboard that where you can visualize data, access reports, and all the other things that make it better than others. Opmantek’s other prominent feature includes inventory software, advanced analysis and reporting, interactive, actionable dashboard and much more.
Paessler Network Monitor is a cloud-based and on-premise network monitoring solution that caters to businesses of all sizes across several industries. It is a modern-style solution that comes with network monitoring, alerts, bandwidth, data publishing, reporting and customization support, etc. The solution helps users to quickly monitor devices, network traffic, as well as operations on the infrastructure.
It also helps administrators and technical team to monitor network outages, network quality, network connections, and comply with service level agreements. Paessler Network Monitor is a comprehensive solution that detects, shows, and saves all issues related to networks without any effort.
Like Kentik and all the other similar solutions, it also offers a customizable dashboard that displays real-time network performance and status across all devices. Paessler Network Monitor’s core feature includes a multi-language interface, flexible alerting, high-performance design, support customization, and much more.
SevOne Data Platform is a comprehensive and scalable network monitoring solution created for all sizes of businesses to make smooth transitions from virtual to physical network environments. It is a cloud-based solution that simplifies the extraction, enrichment, and analysis of network as well as machine data from across multi-vendor environments.
The best thing about this solution is that it comes with modern visualization and analytics that allow you to easily create simple and scalable visualization and workflows. Like others, it also comes with a customizable dashboard that allows you to easily toggle between dark and light mode to maximize presentations a well as communication effectiveness.
It also an option to view automated baselines calculated for every metric collected to know when something is not normal. SevOne Data Platform’s other prominent feature includes SDN, communication services, visualize data and much more.
Statseeker is real-time monitoring software that comes with customizable alerts. The solution prevent downtimes by notifying system administrators and allowing them to conduct reparative actions to prevent extended interruptions. The solution comes with an alternative to Kentik and created by an expert team of developers who contains almost all the core services and features.
The solution also helps IT professionals in avoiding downtimes with predictive analytics that tells their network’s future needs and issues to ensure the continuous productivity of the user population. As compared to all the other similar network monitoring solutions, it is much powerful and provides updated data to help them access the situation.
One of the most interesting facts about this solution is that it deploys its network monitoring capabilities from a single server that makes it a scalable app and lightweight solution. Statseeker’s most prominent feature includes custom report, device discovery, time filters, traffic analysis, system configuration, and much more.
SolarWinds NCM is one of the leading network configuration management platforms that is paving the way for the IT enterprise with the best in class automation. The platform facilitates you with a single way to manage all of your switches, load balancers, wireless access points, and much more. This advanced network configuration manager is saving time and cost and at the same time maintain all the compliant requirements with an automated configurator and backup support.
Get rid of the old traditional way because SolarWinds NCM is giving you the modular approach to change the workflow of your IT, providing complete visibility and control having integration support in place. Moreover, you have robust tools that take network configuration to a new level, courtesy of the robotic processing of changes in the network across the boards. The key features of this software are advanced configuration backup, Palo alto and Cisco network insights, integration support, network auditing for compliance, manage network inventory, IP address scanner, IT help desk, database performance monitoring, and much more.