FieldAx
FieldAx is a platform that offers a centralized solution for field service management business that helps users to enhance their field operations from answering customer complaints to managing resources. The platform allows users to manage the scheduling of their tasks, dispatching technicians, invoicing, and handling the company’s resources. Moreover, it also comes with an e-signature feature that facilitates the workflow approvals, and users can track notes and photos.
The platform enables the managers to access mobile software, and they can handle different jobs through it. Moreover, users can capture and upload photos of the fieldwork to keep the office staff up-to-date. The software comes with online payment tracking so that the managers can know who has been paid so far.
FieldAx offers a dispatcher board that enables users to monitor the appointments and assigns the tasks depending on the skill sets. Moreover, it provides an inventory management feature through which they can track their company’s different parts and resources. Lastly, it’s cloud-based software, which means it is accessible from anywhere.
#1 GoServicePro
GoServicePro is a platform that has made dispatching in regards to customer service easily. The platform comes with a simple scheduling feature that allows managers to display all day and month tasks for the field workers and sends the notifications if needed. It comes with a drag and drops tool that allows managers to drop the tasks anywhere they want instead of writing it again.
The platform enables users to map out the whole route of the area where they have to go to perform the tasks. Field workers can view both assigned and unassigned works orders, and they can view all the details of the work through the calendar. It offers a central dashboard for resources, work order, and much more.
GoServicePro is built of the technicians to allow them to work with ease and have all the information on the go. Technicians can use their mobile app to generate invoices and get feedback from the customers at every task, and managers can know the location of their workers.
#2 Jobber
Jobber is a platform that allows users to grow their service business and helps the managers to handle all the entire business operations and manage their crews easily. It allows users to work from anywhere with its web-based solution, and users can communicate with the customers and grow their business.
The platform comes with a client manager that enables the managers to keep track of their client details even when they are out of the office. Moreover, they can set up a schedule and let all the teams know about it through a single dashboard. The software makes it easy for the managers to dispatch jobs, and they can get details of the job with ease.
Jobber allows users to pay their field workers on time, and they can automate the follow-ups, which keeps their clients know when their invoices are due. Moreover, its mobile app enables the managers to access any field worker, manage their operations, and send SMS and alerts to their field workers regarding their job.