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Hyland Customer Communication

Hyland Customer Communication Alternatives

#1 Messagepoint

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Messagepoint is a SaaS-based customer communication management solution that allows organizations to enhance customer experiences with the help of their optimized communication systems. Actually, it has an AI-powered platform that is mostly used by multiple organizations like healthcare, financial, and insurance companies, making to stay connected with their regular customers and solve different issues regarding the product. In case of any error in product or services, it aids you to create timely complaints across print or digital channels without any hassle.

As a developer of an application, you can also see the interaction of the user with your app or its performance in real-time. CCM solution brings versatility and efficiency to your customer interaction by handling a wide range of large volume batches with more interactive and personalized on-demand requests. Messagepoint enables you to communicate with customers through the channels they want, like print or digital communication.

#2 ISIS Papyrus

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ISIS Papyrus is software that offers consolidated, end-to-end solutions for inbound and outbound business communication with your clients. It provides you an opportunity to interact with your customers across multiple touchpoints. It is used by one of the largest corporations in the world to introduce efficiency and facilitate digital transformation with successful field tests in multiple scenarios over time. You can design solutions for outgoing business communication and produce documents in case of any complexity regarding the product on a single platform. The key feature of the solution is it handles all types of structured and unsaturated communication and routes extracted data directly to enterprise applications.

ISIS Papyrus is powered by adaptive case management, helping you to provide not only the content but also timely actions with the help of artificial intelligence that occurs on the basis of customer activities. It collects all the information from customers and delivers the complete details to business users at their fingertips.

#3 Objectif Lune

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Objectif Lune is a platform that allows you to create simple, effective, and enjoyable software or tools for better communication with your customers. It automates the business communications, helping you to deliver the customer experience they deserve. You can achieve the sales and marketing goals through better customer engagement and customer loyalty. Through this platform, you can eliminate the traditional delivery process and accelerate the process by its digital method, eliminating the need for human intervention. It shows real-time delivery and order status along with the customer details on one screen.

Their finance and administration solution provides better cashflow by improving customer and accountant interaction. Large businesses and organizations can benefit from this tool by making it easier to communicate with employees and officials. With their IT and operation management tools, you can decrease system errors, delays and increase the upfront cost by reducing the gap between tasks and members. Other solutions include social distancing for business, smart proof of delivery, smart outbound mail, smart accounts receivable, and OL Connect Send for ad hoc mail consolidation.

#4 Striata

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Striata is a platform that provides customer communication solutions, replacing static and print communications with digital alternatives. Its modern communication tools reduce paper costs by getting customers to move from paperwork to channels such as portals, mobile apps, and e-mails. Digital communication solutions help engage customers via customer’s preferred channels. It targets communications on the basis of preferences, historical behavior, and customer lifecycles stage. The technology automates the developing process, and an integrated communication program simplifies the marketing and services using digital channels.

Through Multi-channel communication, you can standardize the communication process even in a branched organization. Digital transformation drivers help you engage with the relevant audience to allow them to transact, share and purchase your products no matter where they are present in the world. Striata is integrated with ISO/IEC 27001:2013 certified security framework and multiple layers of access control at its core that protects customer data and focuses on software development.

#5 Elixir Technologies

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Elixir Technologies is a SaaS platform that contains communication management solutions to empower business, technical and frontline experts to design, adapt and evolve the strategies for better growth of your organization. It streamlines your customer onboarding experience by using input data to drive business rules that send your customers personalized and complaint financial communication. The key feature of this application is, it validates the content elements throughout assembly that automatically triggers notifications to relevant stakeholders, enabling the user to manage content approval and monitor all the process on projects.

Elixir Technologies facilitates you by offering delivery through digital media, including web portals, e-mails, SMS, or others giving organizations the freedom to choose the right vendor. It has new financial products and offers a strong workflow to the market that drives efficiency and accuracy.

#6 Smart communication

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Smart communication is a cloud-based conversation solution that provides a platform delivering omnichannel, personalized conversation between customer and system. This helps businesses to grow based on customer experience and loyalty. The solution is providing you with key tools like data collection, communication, collaboration, and coordination integrated into your system allowing your organization to engage in smarter conversation more efficiently.

You can effortlessly collect customer data by transforming forms-based information into conversational user-experience that provides you data analytics and helps in improving customer experience. It lets you execute and negotiate important business deals with stakeholders using a collaborative workflow. It easily integrates the key pieces of your core systems and CX technologies to break down internal silos, optimize existing investments, and total details about the customers.