IFS
IFS is a platform that offers transformational service management that delivers service excellence and optimizes workforce efficiency. The platform equips the business with the right tools to help them tackle the most complex use cases and accelerate their digital transformation goals. Moreover, it also comes with AI-powered scheduling software that helps managers plan their tasks and optimize their working capacity.
The platform allows users to plan all their tasks under the “what if” scenario always to keep a plan B at the backend. Moreover, it also comes with a complete and connected service management team that provides support to the field officers all the time. It has mobile service access through which users can know their next assignment and generate an invoice for the customers.
IFS offers faster and smarter customer engagement, and it can transform customer engagement with an omnichannel contact center. Moreover, the fieldworker can also allow the customers to connect to the self-service portal to solve their own issues.
#1 GoServicePro
GoServicePro is a platform that has made dispatching in regards to customer service easily. The platform comes with a simple scheduling feature that allows managers to display all day and month tasks for the field workers and sends the notifications if needed. It comes with a drag and drops tool that allows managers to drop the tasks anywhere they want instead of writing it again.
The platform enables users to map out the whole route of the area where they have to go to perform the tasks. Field workers can view both assigned and unassigned works orders, and they can view all the details of the work through the calendar. It offers a central dashboard for resources, work order, and much more.
GoServicePro is built of the technicians to allow them to work with ease and have all the information on the go. Technicians can use their mobile app to generate invoices and get feedback from the customers at every task, and managers can know the location of their workers.
#2 Jobber
Jobber is a platform that allows users to grow their service business and helps the managers to handle all the entire business operations and manage their crews easily. It allows users to work from anywhere with its web-based solution, and users can communicate with the customers and grow their business.
The platform comes with a client manager that enables the managers to keep track of their client details even when they are out of the office. Moreover, they can set up a schedule and let all the teams know about it through a single dashboard. The software makes it easy for the managers to dispatch jobs, and they can get details of the job with ease.
Jobber allows users to pay their field workers on time, and they can automate the follow-ups, which keeps their clients know when their invoices are due. Moreover, its mobile app enables the managers to access any field worker, manage their operations, and send SMS and alerts to their field workers regarding their job.
