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#1 Issuetrak

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Issuetrak is the compliant management software that provides the tools and features to resolve the issues and problems of the customers timely. The software provides you the feature of a help desk which allows your customers to connect with you easily and helps you to streamline the complaint process. It allows you to track all the issues and check their status by using the issue tracking feature.

Issuetrak guides the customer about the appropriate time to call so that they do not need to wait any longer. The software allows you to schedule all your complaints and you can organize them on the basis of priority, expertise, and categorically. It is flexible software and it can seamlessly handle a large number of customers. The software provides you the tools which are flexible; help you to automate the issue process, and reduce the solving time.

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#2 Kapdesk

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Kapdesk is an application that helps you to manage the customer services of your business and provides you the features to contact your customers effectively. The app provides you with a wide range of options like email, live chat, phone calls, and integrated social media channel complaint registration. It allows you to generate complaint tickets for the customers when they launch the complaints. You can access the detailed reports and analyze the performance of your team.

Kapdesk is the omnichannel app that provides you with a complete and comprehensive dashboard to monitor and track the progress of the complaints. You can schedule the complaints on the basis of priorities and expertise. It allows the pop option of live conservation and you can contact the customers to solve their issues in real-time. You can access your dashboard from any remote location and provide you with a centralized database.

#3 AzureDesk

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AzureDesk is a web-based platform that provides you the features to handle and manage a large number of complaints and respond to your customers immediately. It provides you the feature of ticket management and issues the ticket on the basis of registered complaints automatically. It allows you to convert the email into tickets, and it has the capacity to handle unlimited email addresses. The platform is integrated with other software like JIRA, Slack, etc to provide you the complete services.

AzureDesk improves the tram collaboration and allows you to assign the complaint to your team members based on their expertise. The interface of the platform is user-friendly and customizable which allows you to change the options of the interface according to your business requirements. You can communicate with your customers on various social media platforms as it provides you the options for social media integration. The best feature of this platform is the support center, which is used to answer the customer’s question even in your absence.

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#4 Deskun

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Deskun is the web-based help desk software that allows you to solve the problems of the customers in real-time. The software provides you the features to customize the customer portal according to the theme of your business website, and it offers the option to generate tickets for every single complaint. You can send the ticket to your team member directly and it allows multiple members to solve the critical issue simultaneously.

Deskun has the capacity to handle a large number of customers and it is compatible with multiple business units. It offers the features like live chat, phone calls, email, DM, text messages, etc, and allows you to satisfy your customers by early response. You can respond and communicate to your customers on various social media platforms like Facebook, Twitter, etc. The dashboard of the software is quite comprehensive and provides you with the status of the complaints in real-time.

#5 Vision Helpdesk

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Vision Helpdesk is the customer service software that provides you with a wide range of features to resolve and respond to the complaints and issues faced by your customers. The help desk module of the software allows you to handle multi-channel complaints and your customer can contact you on other social media platforms. The satellite help desk allows you to handle the complaints of your big customers who require technical assistance.

Vision Helpdesk allows you to communicate with your customers in real-time by using the live chat features. The interface of the software is robust and user-friendly and allows you to customize the dashboard. You can directly send the email and text messages to your clients and they can receive the notifications when the issue is resolved. The other remarkable feature of the software is release management, change management, service catalog, problem management, incident and asset management, and knowledge management.

#6 EvantoDesk

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EvantoDesk is the help desk software that allows you to send customized emails to your customers when they launch or register complaints. The software provides you the suggestion to create the proper email and send it to your customer instead of the tickets. It improves your team collaboration and allows your team to resolve the issue in a required time frame. The software allows you to access detailed reports and helps you to analyze and measure the team’s performance.

EvantoDesk sends the email to the customer automatically when their complaint is registered and solved. You can also contact your customers on the various social media platform and you can also personalize your customer portal. It provides you with a centralized dashboard and allows you to monitor and track the progress of any complaint. It is a lightweight software and the interface of the software is simple and user-friendly.

#7 JIRA Service Desk

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JIRA Service Desk is the service-based platform that offers the feature to deliver fast help and services to the customers. It allows you to create a simple and comprehensive dashboard that allows you to showcase all your services and helps your customers to access the required services. Moreover, your team can communicate with your customers and provide them with the proper guideline to use the services. You can easily monitor all the activities related to customer care and track the performances of your team members.

JIRA Service Desk allows you to personalize the service desk according to the theme of your website or landing pages. You can interact with the customers on various social media platforms and resolve their problems in real-time. It allows you to fetch detailed data which you can use to understand the behavior of your customers. In the end, It is a lightweight platform and provides you with a user-friendly interface.

#8 FuseDesk

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FuseDesk is a web-based software that provides you with a helpdesk that is compatible with various platforms and allows you to communicate with the customers effectively. It helps you to streamline all your customer service processes and offers you various features like email, live chat, phone SMS, Facebook Messenger, Instagram DM, snap chat, Twitter, etc. You can easily use the customized templates which are important to automate the workflow, and you can access the detailed reports to understand the behavior of the customers.

FuseDesk allows you to attract new leads and provides the options to convert them into potential customers. Moreover, it reduces the efforts of your team member by providing workflow automation and reducing the ticket generating process. The software can easily convert the email into tickets and send it to the customers by using personalized templates. You can easily monitor and track all the activities of your customer services in real-time.

#9 AffinityLive Sync

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AffinityLive Sync is now available as Accelo which is a web-based software that provides the features to boost your services and allows you to communicate with the customers effectively. It helps you to streamline your service business and allows you to deliver the ideal services to your customers. You can easily seamlessly convert any quote into a project and assign the tasks to your team members based on their scope, skills, and availability.

The software is a cloud-based that helps you to access the information of any client from any remote location, and you can also update and monitor the information from any device. It provides you with the analytical reports that you can use to monitor the performance of your organization. The other features are multiple project handling, tickets generation, retainers, billing, and reports. The software allows you to convert the emails into tickets and you can sort the inbox easily.

#10 devContact

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devContact is a lightweight software that provides simple features to interact with the customers of your business. It offers the issue tracking screen which is based on artificial intelligence and allows you the monitor all the issues reported through email or mobile devices. You can easily create any frequently asked question and publish it on your app and your customers can view it in real-time.

devContact is completely integrated with the SDK and helps you to improve your team collaboration and productivity. The software offers the features that are required for in-app support, and you can communicate with your customers within the app. The best of the software is that it provides you the tools to create the tutorial of your apps with appropriate images and you can publish on your multiple platforms. The interface of the software is robust and user-friendly and allows you to access the features easily.

#11 HP Service Manager

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HP Service Manager is a web-based platform that offers you a customized help desk to handle and manage the issues of the customers of your organization. It is a cloud-based platform that allows you to connect with your customers from any remote location. You can align all the activities of your customer’s service process and respond to the customer at any time easily. The platform allows helps you interact with customers from any other social media platform and provides you with a personalized dashboard.

HP Service Manager allows your team to collaborate in an effective way and offers the advanced-level feature of self-ticketing. Moreover, it provides a self-service portal that allows you to manage the heavy workload and helps the customers to build the IT process workflows. The platform is supported by big data intelligence, and artificial intelligence so you can easily monitor and track all the activities related to customer services and support.

#12 ZupportDesk

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ZupportDesk is the customer care software that provides the features to solve and respond to the complaints of the customer timely. The helps you to communicate with your customer with your customers by providing the feature of the help desk. It generates the ticket on the basis of the registered complaints and you can easily assign the complaints to your team members. The software also improves team collaboration and allows you to solve the issue effectively.

ZupportDesk offers you the option of live chat which allows you to solve customer concerns in real-time. The software provides you the various integration and you can take the complaints on the various social media platform. The customer portal of the customer is completely customizable and you can change the theme according to your business website. It is a lightweight software and its maintenance is also quite simple.

#13 MetaCaseDesk

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MetaCaseDesk is the web-based software that helps you to manage the customer services of your customers and it provides you the features to respond to the customers in the proper time frame. The software offers you a wide range of options to generate the tickets and send the tickets to the team members and customers directly. You can customize the customer portal and provide the easy option to register complaints.

MetaCaseDesk allows you to assign the tickets to your team members based on their expertise. It also provides you the suggestions to deal with the recurring issues. The software is integrated with other websites and tools. It sends the notification automatically about the tickets and other related activities. You can check the email notifications and send the email easily. The software has the capacity to handle a large customer base and it is compatible with multiple business units.