Oracle Field Service
Oracle Field Service is a platform that allows users to deliver the best service experience and increases the efficiency and effectiveness of the field organization. The platform automates the field service while scheduling and optimizing the work based on the field force’s unique requirements. Moreover, it enables managers to empower the mobile workforce and provides learning capabilities through an AI machine.
The platform allows the managers to get the right field person to the right place at the right time, and they can use its time-based routing technology to power the machine learning. Moreover, the fingerprint technology enables all the employees, whether in the field or office, to enter their fingerprint at every task.
Oracle Field Service allows managers to use its automatic resource routing technique to include urgent and emergency work. Furthermore, it helps the staff visualize and compare different routing alternatives to find what is best for the business. Lastly, it enables the field workers to increase customer satisfaction with predictive tools for flexible routing and scheduling.
#1 GoServicePro
GoServicePro is a platform that has made dispatching in regards to customer service easily. The platform comes with a simple scheduling feature that allows managers to display all day and month tasks for the field workers and sends the notifications if needed. It comes with a drag and drops tool that allows managers to drop the tasks anywhere they want instead of writing it again.
The platform enables users to map out the whole route of the area where they have to go to perform the tasks. Field workers can view both assigned and unassigned works orders, and they can view all the details of the work through the calendar. It offers a central dashboard for resources, work order, and much more.
GoServicePro is built of the technicians to allow them to work with ease and have all the information on the go. Technicians can use their mobile app to generate invoices and get feedback from the customers at every task, and managers can know the location of their workers.
#2 Jobber
Jobber is a platform that allows users to grow their service business and helps the managers to handle all the entire business operations and manage their crews easily. It allows users to work from anywhere with its web-based solution, and users can communicate with the customers and grow their business.
The platform comes with a client manager that enables the managers to keep track of their client details even when they are out of the office. Moreover, they can set up a schedule and let all the teams know about it through a single dashboard. The software makes it easy for the managers to dispatch jobs, and they can get details of the job with ease.
Jobber allows users to pay their field workers on time, and they can automate the follow-ups, which keeps their clients know when their invoices are due. Moreover, its mobile app enables the managers to access any field worker, manage their operations, and send SMS and alerts to their field workers regarding their job.