8 OTRS Alternatives & Similar Software for Android
Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free.
With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It allows you to reach your customer directly from your website, mobile application, or a customization page.
Aside from its live chat service, the platform also offers lots of new features that allow you to customize your page, easily start live chat with your customer and quickly send replies, etc. It also introduces the scheduler that attracts more audiences around the world. Tawk.to has millions of users around the world available free to use.
JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc.
The platform packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc. It is a simple and easy to use app that means the least tech-savvy users in your team will grab hands around it in no time.
The knowledge curve is almost non-existent. However, the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board. At the same time, the platform also offers an affordable live chat platform you cloud purchase at an off-the-shelf price and manage their client without any limitations.
Its powerful features allow you to automate support messages, monitor visitor behavior, attract more audience, and assign them to the most appropriate agent. Unlimited chat, hotkeys, page views, chat targeting, offline contact forms, chat logs, and spell checkers are also features of the platform.
Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.
Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.
Freshdesk introduces email features that give your inbox team-wide support by putting all your agents onboard a single panel with status updates of each customer’s email. With the help of this, you can easily collaborate with other teams around the world to resolve issues.
The platform also includes core features such as multi-product, satisfaction surveys, leaderboard, communicate portal, multi-channel supports, and automation, etc. as compared to the others, it is easy to set up and can add agents in the jiffy.
Plus, you can also set up your service level agreement to define ticket priorities and resolution time. The ticket can be categorized based on the SLA policy that helps you to save time and manage customer expectations.
Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience.
The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles.
At the same time, you can set up in-app campaigns to onboard, educate new users, and share interesting insights and announcements to keep them in the loop with recent developments. The platform is specially created to manage to respond to all customer’s needs from the comfort of a single moderately priced platform.
It is simple and easy to use platform that has millions of users around the world who can use to communicate with their customers. Freshchat includes core features such as unlimited contact, labels, FAQ feedbacks, BOT, groups, and CRM Autoload, etc.
Smartsupp Live Chat is a tool that offers visitor recording feature. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc.
The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.
The exciting thing about this platform is that it offers a customization option that allows you to set position, texts, colors, and pictures of the Smartsupp box to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy to use web dashboard, group agents, chat transcripts, block visitors, and much more.
Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audience around the world.
It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.
Chatango handles traffic spikes breaking live events. Administrators can set a message rate limit per user to keep large groups readable. It is entirely free to use the tool and available to use on multiple platforms such as Android, iOS, Mac, and MS Windows.
If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.
It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.
It is not just a live chat widget, and also known as Messenger, that enhances your communication experience. The tool offers core features such as easy to install and use, adjust the color scheme, available in two different designs, connect your customer with email, offline message, and much more.
Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills, and you can set up Provide Support Live Chat on your website in 3 simple steps. Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable, and our support team is available 24/7.
Provide Support offers a rich set of features that allow users to customize a live chat tool to match any website look and feel. Within account settings, you can easily choose the right chat window theme and color to make the live chat as an integral part of your website. A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location or any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more.
You can proactively invite your visitors to chat, request visitors’ feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments. Moreover, you can also set up sound or visual alerts on different events, see “party is typing” notification. Very easy to set up – just paste a small HTML snippet into your web page source code. It supports Web-based, Windows, Linux, and Mac OS operator clients. No plug-ins or software installation is required on the customer’s side.
For business owners who want to monitor their live chat on the go, Provide Support offers mobile operator console apps. They support not only chatting function but also allow users to monitor website activity in real-time. It is very convenient if you want to stay available to your customers, no matter where you are. Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully-functional trial program.
More About OTRS
OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms, it is quite simple and easy to use.
Its consultants have the in-depth industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed.
It is a full management solution that lets you focus on more important things as well as offers unlimited possibilities to fit your requirements. Just like others, it also has a dashboard where you can access all features without any limitation. OTRS provides key features such as automated functions, easy to understand communication flow, and IT resources benefits, Olympus requests, and much more.