OTRS Alternatives

Paid

OTRS

Description
OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better… read more
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4 OTRS Alternatives & Similar Software for iOS

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1. Tawk.to

Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free.

With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It allows you to reach your customer directly from your website, mobile application, or a customization page.

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2. JivoChat

JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc.

The platform packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc. It is a simple and easy to use app that means the least tech-savvy users in your team will grab hands around it in no time.

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3. Freshchat

Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience.

The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles.

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4. Provide Support

Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills, and you can set up Provide Support Live Chat on your website in 3 simple steps. Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable, and our support team is available 24/7.

Provide Support offers a rich set of features that allow users to customize a live chat tool to match any website look and feel. Within account settings, you can easily choose the right chat window theme and color to make the live chat as an integral part of your website. A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location or any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more.

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More About OTRS

OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms, it is quite simple and easy to use.

Its consultants have the in-depth industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed.

It is a full management solution that lets you focus on more important things as well as offers unlimited possibilities to fit your requirements. Just like others, it also has a dashboard where you can access all features without any limitation. OTRS provides key features such as automated functions, easy to understand communication flow, and IT resources benefits, Olympus requests, and much more.