OTRS Alternatives

OTRS

Description
OTRS is a leading service management suite that comprises ticketing, workflow automation and notification along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better… read more
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3 OTRS Alternatives & Similar Software for iOS

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1. Tawk.to

Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool that was specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It allows you to reach your customer directly from your website, mobile application or a customization page. Aside from its live chat service, the platform also offers lots of new features that allow you to customize your own page, easily start live chat with your customer and quickly send replies etc. It also introduces scheduler that attracts the more audience around the world. Tawk.to has millions of users around the world available free to use.

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2. JivoChat

JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards, helpful mostly for companies who are looking to streamline customer communication and to deliver a memorable experience which would motivate users to subscribe and read their content etc. The platform comes packed with outstanding features as for instance real-time visitor monitoring, hotkeys, chat logs and page view history etc. The platform is specially designed for both small businesses and large companies. It is a simple and easy to use app that means the least tech-savvy users in your team will grab hands around it in no time. The knowledge curve is almost non-existent, but the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board. At the same time, the platform also offers an affordable live chat platform you cloud purchase at an off-the-shelf price and manage their client without any limitations. Its powerful features allow you to automate support messages, monitor visitor behaviour, attract more audience and assign them to the most appropriate agent. Unlimited chat, hotkeys, page views, chat targeting, offline contact forms, chat logs and spell checker these are also features of the platform. All in all, JivoChat is a powerful live chat platform as compared to the others.

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3. Freshchat

Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience. The platform lets you prepare and distribute contextual messages, capture leads and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers such as own websites, mobile application, in-products and social media profile. At the same time, you can set up in-app campaigns to onboard, educate new users and share interesting insights and announcement to keep them in the loop with recent developments. Basically, the platform is specially created to manage to respond to all customer’s need from the comfort of a single moderately priced platform. It is a simple and easy to use platform that has millions of users around the world who can use to communicate with their customers. Freshchat includes core feature such as unlimited contact, labels, FAQ feedbacks, BOT, groups and CRM Auto load etc. Overall, it is of the best platform as compared to the others.

More About OTRS

OTRS is a leading service management suite that comprises ticketing, workflow automation and notification along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms it is quite simple and easy to use. Its consultants have deep industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed. It is a full management solution that let you focus on more important things as well as offers unlimited possibilities to fit your individual requirement. Just like other it also has a dashboard where you can access it all features without any limitation. OTRS offer key features such as automated functions, easy to understand communication flow; IT resources benefits, Olympus request and much more. Try it out; you’ll be amazed at all the thing in this stunning platform.

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