PC Activity Viewer
PC Activity Viewer is a tool that monitors client activity from the admin’s PC. It displays the live screen of other PC connected with you, shows everything he/she is doing, and keep an eye on the client’s activity. PC Activity Viewer supports networked monitoring with multiple PC and acts as a security camera of your client’s PC. It shows the activity of every system in a separate tab; thus the interface is less complicated. Although you cannot take control of the whole system, yet some activities like taking a screenshot, screen recording, and turning off the PC can be controlled.
You can make some rules, and if someone breaks them, you will get an instant notification. Additional info like timestamp and browsing history can also be accessed. Admin requires Login credentials to enter the client PC to access the monitoring.
AnyDesk is one of the most popular desktop accessing applications for the Windows operating systems. It is a way of accessing the data installed on the remote PC from the local PC while staying at home. The software is capable of transmitting the even sixty frames in a second over internet connections and local area networks.
AnyDesk is one of the best and compelling remote desktop applications for accessing each part of the remote PC. The solution makes it possible for its users that they are enjoying the best accessing speed besides the fact that they are facing the issues of low internet rate.
AnyDesk has its system of bandwidth management that improves the efficiency of the bandwidth and makes it possible for the users even to enjoy the minimum bandwidth speed of 100 KB per second. AnyDesk performs best on every bandwidth situation. Accessing, collaboration, and assisting are the three main features.
In the accessing area, it offers users the best firewall configuration. Simply use your PC and get real-time access to any remote PC. The users can control all of their programs, data, documents, and files of every type. The file transfer system is also possible in AnyDesk.
LogMeIn is a remote desktop accessing application that enables users to access and manage their computers remotely from any part of the world. Remotely accessing the computers means the users can transfer files between multiple devices without using any flash drives are doing emails, they can print documents from the remote computer to the local printer in the office. They can even watch videos and listen to audio on the local computer from the remote computer as well.
In short, it is an application that provides the users with full command and control over the remote computer from the local system. The three primary services offered by the LogMeIn are LogMeIn Pro, LogMeIn Central, & LogMeIn Rescue.
The purpose of all these versions is to enable users to securely access their computers and data saved from any area of the world. It provides the system of automation of tasks and even managing the remote computers from the local computer. The users can also access the remote computer from Mac, PC, and even smartphone devices as well.
TeamViewer is a remote PC accessing platform that forwards to the users of accessing the remote PC from the local system. It provides users with the system of screen sharing as well. After using the TeamViewer, users can enjoy sharing multiple files, drag-and-drop options to transfer files, installing the software from the local PC, and the ability to open several remote sessions in a single tab or multiple tabs, and a lot of others.
The best about TeamViewer is that it can be used as a meeting software where the team members can use it for collaboration purposes on their ongoing project as well. The main advantages of using TeamViewer are that they save time and money and enable them to focus on their work in a secure and powerful environment where their conversation and data sharing will remain private. TeamViewer is the best way to instantly connect to almost all devices without even using a VPN.
Windows Remote Desktop is a remote desktop accessing and connecting feature of the Windows operating system that enables Windows users to easily connect their computers to other computers that are running Windows.
After this, the user can enjoy the access and control of the entire computer and its programs and files from the local computer, just like using it physically by sitting in front of the remote computer. The users are first required to have network access and permission to connect to both systems.
It is one of the best technologies that provide you with the feature of staying in touch with your home computer from your office and vice versa. The main features of making the connection between two systems are to accessing the programs, files, and network resources like you are sitting in front of your local computer and work instantly.
Almost all versions of the Windows operating system are supported. The main highlighted features of Windows Remote Desktop are quick access to remote resources, secure connection to data and programs, a comprehensive management system for managing all remote connections, high-quality sound, and video streaming system, and a lot of others.
RealVNC is a remote accessing and controlling software for desktop PC that provides the users with the tools of remotely accessing and controlling their desktop or mobile from other desktop or mobile operating system. RealVNC can be used by individuals to large enterprises to manage their devices from a single platform for remotely accessing them.
RealVNC is a simple way to take control of the remote computers and enjoying these as driving a car in a video game. The main advantages of using RealVNC are that it is versatile that provides the users with a secure and responsive remote access along with the other features of automation, management, and monitoring devices.
Being cross-platform remote access software RealVNC is available for almost all operating systems, devices, and even browsers. By using RealVNC, you can also make the connection in VNC Cloud as well, where there will be no requirement of network reconfiguration.
If you want to connect and control your remote PC from a local PC, then RealVNC is the best option for that where you are simply required to provide the PC’s IP address and start accessing and controlling it. You can even control multiple pieces as well by giving the IP addresses of all these.
GoToMyPC is software that gives you the freedom of remotely accessing and managing desktop PC or Mac from any other device and any part of the world. Just connect two systems and enjoy the features of remote access from any device. After making the connection between two systems, you will be able to instantly work on your programs and files from your local place as you are doing at your work desk at home.
The best about GoToMyPC is that it provides users with the system of accessing their PC from their smartphones. Controlling, accessing, printing, watching movies, installing software, enhancing the security, optimizing the performance, files & data transferring, browsing, and a lot of other features are supported in the GoToMyPC.
From a local computer, you can do all these as you were doing on your remote computer. GoToMyPC also supports for the multi-monitoring where the users can enjoy the system of displaying of all connected computers on the local monitors. Last but not least, there is the report generating system of GoToMyPC that is for tracking the performance of sessions, including the duration of connection as well.
UltraVNC is a simple to use remote accessing platform that displays the screen of another computer on the local PC’s home screen. It is an open-source remote desktop and remote administration platform for Windows operating systems. This simple utility enables the users to control the other PC by using their local PC’s mouse and keyboard.
The secure demonstration system of UltraVNC enables the users to view and control their desktop remotely just by having an internet connection.
The users are first required to install the VNC server on both systems to enjoy the shared desktop’s productivity features. Also, to merely remote administration, the other features in the UltraVNC are encryption plugin to enhance the security of client and server connection, medium to large size file transfers, checking system, authentication system, and many others.
If you are an IT expert, then this software will help you a lot, and you will come into the position of providing computer support from anywhere in the world and will quickly resolve issues remotely. UltraVNC is available for free for everyone and can be used for remote demonstrations, classroom control, and eLearning as well.
TightVNC is a free-to-use remote control and access software that enables users to see the desktop of a remote PC and control it with its keyboard and mouse just like we’re using the remote computer by sitting in front of it. The best about TightVNC is that it is free for both business and personal users.
It is best for administration, technical, education, and many more purposes. TightVNC is a cross-platform software that is available for Windows and UNIX based operating systems. The users can still enjoy the features of transferring files, installing software & programs on the remote computer, repairing the error of remote computers, enhancing productivity, and performing various other functions. TightVNC is a must-have application for those IT experts that have to deal with the large IT infrastructure of an enterprise.
Remmina is a remote desktop client for those administrators and travelers who want to access their personal or business computers over the internet remotely. The core technical features are maintaining a detailed list of connection profiles, instantly connections via directly putting in the server address, see other desktop screens in a high scrollable and scalable resolution, and many more.
Remmina is especially for Linux and UNIX based operating systems where they can maintain multiple connection profiles and remotely access the desktop in a full screen and scalable windows mode. The full-screen mode system of Remmina is for automatically scrolling remote desktop of the local system by hovering the mouse of the local system over the screen edge.
Then there is a tabbed interface that is for managing the remote desktop by multiple groups. The availability of tray icons makes the work even more productive because the users can easily access configuring connection profiles. Remmina has its own independent set of infrastructures to enhance the functionalities of it.
Remote Utilities is a remote desktop accessing platform that allows the users to access their PC from anywhere from any device just using an internet and LAN connection. Remote Utilities is a hybrid way of remote access for quickly accessing the management of any system.
The main features are direct point2point to access VPN/LAN, bypass the firewall with the self-hosted server and cloud server, a licensing system for multiple remote PCs, and many other features that enable the users to control and manage their remote PC easily.
The best about Remote Utilities is that it even allows the users to get control over fifteen connections at the same time and enjoy the features of task manager, file transfer, and terminal setting on all connected systems at once. Remote Utilities offers users both direct and internet connectivity support.
The other great thing here is the availability of multiple monitor support to switch between multiple monitors at once. Remote Utilities provide the options of connection settings, connection modes, connection properties, viewer options, and host settings in a single dashboard.
Ammyy Admin is an instant remote accessing platform based on the system of zero-configuration remote accessing. It is the best remote desktop accessing platform that is useful for the IT administrators and the webinars by using which they can easily control any remote desktop from a local PC.
Ammyy Admin is the easiest way to establish the connection among multiple desktop PC and fully access them from another system. After making the connection, the users can enjoy the features of sharing each part of the desktop or accessing the same over the internet. It even allows the users to control the remote server as well from the local server.
The main advantages of using Ammyy Admin are that it requires installation, just download, and you are allowed to start using it instantly. It automatically works in the background of NAT and even the transparent of the firewalls as well.
Ammyy Admin provides the features of the ultra-fast level of data transfer security, file management, all control of the unattended PCs, and a lot of others. The standard features of the Ammyy Admin are file transfer system, voice chat, and remote PC control.
Aeroadmin is a free and portable remote access platform for the Windows operating systems that provide the IT and network administrators easily access the remote desktop from a local desktop PC. Accessing the remote desktop from a local desktop PC looks as the users were working on the remote PC by sitting in front of it, however, in reality, he is sitting in from of the local computer and from that place controlling and managing the remote PC.
There is no requirement of the installation as Aeroadmin is a highly portable remote desktop platform. The best above all is that it works behind firewalls and NAT and requires no configuration. All the settings regarded as the must-have for a better controlling of any remote desktop PC are already the part of the Aeroadmin and require no configuration.
In that sense, Aeroadmin can be said as a non-customizable platform and may be proved irritating for some users. The main advantages of using Aeroadmin are the availability of a stable and secure environment for establishing a connection, the multifunctional, secure remote connection in both RSA and AES encrypted environment. It also supports the remote transferring of files, remote office access, employee monitoring & control, search of the lost PC, and data isolation system.
RemotePC is a remote access system to PC from any part of the world. It is a way to enjoy multiple remote PC in real-time. Based on the features of providing superior performance, it allows the Mac and PC users to access these operating systems remotely from the other devices and even smartphones as well.
RemotePC makes it easy for the users to access the PC from the Mac and vice versa. The users can even access the PC from another PC and Mac from another Mac as well. RemotePC also permits the users to access their PC and Mac from the iPad and iPhones as well. RemotePC provides the remote PC access service for both general consumers and small businesses. General consumers can enjoy free access to one computer only.
In a case of accessing multiple computers, they will require to purchase the commercial plans just like business users. The overall technical features of the RemotePC are secure access using the encryption technology of 128-bit RC4/RSSL, improved the productivity, collaboration, and secure data transfer system.
It also offers remote printing, listens to audio files, watches videos remotely, and even accessing the PC from the smartphone devices as well. In addition to using the RemotePC as a platform for remote access, it allows the users to use it for delivering the presentation and organizing meetings.
Firnass is a Java-based desktop and screen sharing platform for the Mac, Linux, and Windows operating systems. It comes with the must-have features of VoIP and file transfer. The best above all is that Firnass is a non-configurable application that comes on the internet and ready to use an environment where users are only required to install it at both remote and local computers to access the remote computer from the local PC.
The screen sharing and remote desktop management system is entirely different from the other remote access desktop. It utilizes its system instead of utilizing the RDP, VNC, and any other screen and data sharing protocols that are being employed by most of the remote desktop access platforms. The best about this solution is that it even works transparently in the case of having a firewall or NAT traversal and performs at its optimum capability.
In most of the cases, the two PC can make the connection with each other if at one PC TeamViewer is installed and on the other one Firnass is installed. Contact list management, session recording, organizing conferences, remote printing, and file transfer are the basic features among a lot of great features.
Bomgar is an ITSM and CRM based remote desktop program that allows the users to connect securely. There is no requirement of a VPN as Bomgar will manage the all. The two main areas of functionalities of Bomgar are the Secure Remote System for IT administrators and supports centers. Secondly, it is the Privileged Access Management system of the Bomgar that is mainly for the security professionals. Both of these features provide the users with the methods of controlling, monitoring, and managing access to the critical systems quickly and effectively.
Bomgar delivers with all types of its users with a wide range of secure deployment systems designed, keeping in view the requirement of the users. Bomgar is a way to improve the productivity of collaboration. It is integrated with the great features of CRM and ITSM. Bomgar is supported by Mac, Linux, Windows, and smartphones.
The users can access one operating system from any other operating system as well. Simply use the Bomgar and enjoy the features of remote access to any desktop, POS, server, and even mobile device. The six main features of Bomgar are the remote control system for any device, utilizing the customer support, an IT service desk system for the IT specialists, collaboration for team management, monitoring, and auditing the remote PCs.
LiteManager is a remote access platform for providing remote control, remote support, and remote administration and management to office PC or home PC. It is free to use desktop management and remote access platform. The main advantages of using the LiteManager are it allows the users to access and view the entire structure of a remote PC.
It provides the files and folders management system in the shape of a file manager. There is a proper remote task manager that is missing in most of the remote desktop access platforms. The best above all is that there is a proper chat, audio, and video system in the LiteManager. Inventory management and device management system are also available in the LiteManager. The best about LiteManager is that there is a proper system of screen recording in the LiteManager.
If you are looking for a remote desktop access platform that allows you to the system of installing any software or update on the remote PC, then you are at the best platform. LiteManager is an expert where you can enjoy the controlling of remote PC as you are controlling it physically by sitting in front of it. In short, LiteManager is not a remote access platform; it is the entire desktop management platform as well.
ShowMyPC is a remote access tool specially designed for the system and IT administrators to manage any system remotely. By using the ShowMyPC, the users can get instant remote access to the remote PCs and manage the even more extensive enterprise networks as well from anywhere.
It is a fast and reliable remote access and remote control platform that offers the connection system in a secure environment. Just an ID connection is required to establish the connection between two systems. The four main features of ShowMyPC are, organize meetings, private hosted unlimited PCs system and provide help to the remote system of the organization.
There is the system of organizing meetings and making presentations in the ShowMyPC that mean the users can provide remote support to the other PCs and can even conduct the meetings and arrange the presentation as well. ShowMyPC is a highly configurable platform that allows the users to customize the ShowMyPC according to their liking.
Anyplace Control is the remote control software for Windows operating systems. The fast and easy remote control access system enables the users to remotely access any PC from anywhere and control it like they were sitting in front of the remote PC.
The best about Anyplace Control is that it even allows the users to connect the PC via the firewalls and routers as well. There is no need for any kind of installation as Anyplace Control is a portable application and allows the users to access any remote PC easily.
By using this 6, the user can perform the functions and features of remote support, help desk system to provide support to the other users, system administration, work remotely, the creation of virtual office environment, presentation of assignments, and collaboration over the Internet.
The remote control access system of Anyplace Control is very simple. It shows the desktop of the remote computer on the local computer in real-time and enables the user to control the remote PC by using the keyboard and mouse of the local computer.
There is a proper file transferring system in the Anyplace Control that allows the users to quickly transfer data from a remote computer to a local network and vice versa. Here the users can also avail of the features of voice chatting, text messaging, and even manage the remote server as well.
Splashtop is a highly encrypted and secured remote access service provider that delivers the best transmission speed to the users. Splashtop is a multi-functional that can be easily used by both individuals and professionals of large enterprises. The business persons can use it for the alignment and file transferring system.
It can also be used for educational purposes as well for making the presentations and enhancing the collaboration in the classrooms. The best about Splashtop is that it delivers the unattended remote support along with high performance.
By using the Splashtop, the users can enjoy the features and functions of high performance, accessing and controlling any and from any device, faster file transferring system, secure deployment setup options, support for the remote printing, robust security, team collaboration, and highly customized user management system to control the each and everything. Splashtop is the name of the high-performance environment where you can enjoy the fast connection, high-quality audio, and video chat, and having multiple concurrent sessions as well.
SysAid is a leading cloud-based IT Service Management, and help desk solution that helps users in businesses of all sizes across multiple industries resolve technology relates issues. The solution includes core features such as help desk automation, X patch management, network monitoring, and reporting performance analysis with powerful, customizable dashboards. It offers all the management features for incidents, changes, problems, service level targets, and resolution knowledge.
The solution also includes features like the self-service portal, automation of service desk processes, and password reset. SysAid is also known as the powerful all-in-one IT service management solution that includes mobile device management, hardware patch management, network monitoring, and network discovery. The solution is specially designed to automate the help desk, control assets remotely manage, and analyze performance among other functions.
It is capable of knowing when to escalate support challenges and how to go about it. Inventory management and service history can also be tracked using asset management solutions. SysAid is a completely ideal tool for those who need IT help desk and asset management solution functionalities. It also includes core features such as broadcast messages, chat, CMDB, password reset, ticket management, automation, and monitoring, etc. Like the other help desk management solution, it also has multiple SMB and enterprise plans; each plan has its own cost and core benefits.
Ivanti Endpoint Manager is unified endpoint management for all user’s devices. It is a client management software that integrates with multiple IT solutions and gains visibility into what devices user have and boost IT and user productivity. It is currently used by thousands of IT professionals for asset management and monitoring, environment inventory, remote capabilities, and others.
Every managed node had the Avanti agent installed, and it is used worldwide across all the business units. The platform feature a powerful software distribution feature, the ability to sit and provide software when a machine calls homework phenomenally well.
You may also target based on certain conditions, ranging from LDAP queries down to the hardware revisions of individual components. Operating system provisioning, patching and compliance, advanced level dashboard, user-profile management, and mobile device management are the platform’s core features.
Remotr is one of the best ways to play any PC games directly to your mobile phone anytime, anywhere. It is entirely free to use applications and allows you to enjoy the same performance and visual quality as if you were playing the games directly on your PC. It is specially designed for gamers and provides smooth streaming and short reaction times for even the most visually intensive games.
Remotr includes control presets for popular computer games. The most addictive thing is that it enables gamers to easily modify and customize their controls for each game without any limitation. It comes with a user-friendly interface and some additional functions that make it better than others. Remotr offers core features such as support OTG gamepad, local co-op gameplay, customize control, lightweight and free for everyone, etc.
TigerVNC is an advanced level VNC (Virtual Network Computing) implementation that allows users to launch and interact with the graphical applications on remote machines. It provides the level of performance necessary to run 3D and video applications, and it attempts to maintain the common look and feel and re-use components, where possible across the multiple platforms that support.
For advanced authentication methods and TLS encryption, it provides an extension that makes it better than others. TigerVNC is a free and open-source solution based on the fourth generation of VNC. Unlike other solutions, it also has multiple versions, and each new version of the application offers more advanced features and tools to fulfill all your needs.
Parsec is one of the best solutions that allow gamers to access their gaming PC, invite their friends to join, and play local multiplayer games online. It is one of the best alternatives to Remotes and offers all the similar features and services with some advanced functions.
With this application, you can play your games from the couch, work, or friend’s basement. The ultimate objective of this solution is to provide the best streaming performance possible. Play on any device at a glorious 60 FPS with this application. It also makes cloud gaming secure and available anywhere.
You need to install Parsec on any cloud gaming machine to enhance its performance. The application also offers gaming PC in its Cloud Gaming Marketplace, so you have the ultimate choice to game anytime from anywhere with your friends. It also has a list of core features that make it better than others.
Rainway is a free video game streaming service that allows you to play your favorite games on any device. The software makes it easy to play in just a few clicks. It will always be completely free to use with no hidden fee, and you can stream all your PC video games whenever you want, wherever you are, for as long as you want.
You do not need to add any IP or forward ports; the solution handles all of this for you to play your games remotely on fully secured channels instantly. Rainway is a simple yet complete solution and works on all modern hardware and specially designed with speed in mind. The software is tuned to avoid impacting the performance of your game, enjoy 60FPS streams with super-low-latency gameplay.
Unlike all the other streaming platforms, it also allows you to customize the stream setting to fit your needs, Control the frame rate, resolution bit rate of your stream. With this, you can even upscale and downscale any game. Rainway also includes core features such as 100% free, play anywhere, no extra hardware required, attractive interface, and much more.
Kainy is an all-in-one freemium remote desktop oriented for gaming and performance. It allows you to stream your games from your computer into your tablet and mobile phone. The solution comes as the alternative to Remote but offers lots of new functionality and services that make it better than others. With the help of this remote desktop, you can play PC games everywhere, customize the interface, play local multiplayer games, and much more.
The best thing about this application is that it has more than 100 preset templates for control and UI and up to 60 FPS for everyone. With this solution, you can connect a Bluetooth gamepad to enjoy a realistic gaming experience. Kainy also includes core features such as support full screen, customize your interface, easy to set up, and much more.
KinoConsole is a free remote desktop application designed for stream games to your smartphone or tablet. It is an all-in-one solution that allows you to enjoy all the latest PC games such as Diablo III, Skyrim, and Civilization everywhere on your mobile device.
The software now also supports VR (virtual reality) headsets like cardboard, and it allows you to use your device with accurate and lag-free head tracking. Just like all the other similar streaming solutions, it also offers a customization system that will enable you to create a custom interface and change controls for each game easily.
Kinoconsole application is available to use on Android, iOS, and Windows Phone, and you can access it anywhere around the world. To get the start, you need to download and install KinoConsole remote server to your PC, and for the best gaming experience, you need a powerful multi-core computer and fast wireless network.
The program includes core features such as play all the latest games, support HD resolutions, and VR support. It also offers side by side rendering support, low latency CD-quality stereo audio, automatically add your steam games, and much more.
Splashtop Remote Desktop is next-generation remote access, remote control, and collaboration software optimized for the highest remote desktop performance. It is one of the simplest and fastest alternatives to Remotr, GoToMyPC, and all the other remote access solutions. The solution is best for all kinds of users, including gamers. With this, you can easily enjoy all the latest HD games anywhere, anytime.
It comes with additional tools and features that make it quite fast, simple, and solid to enhanced reliability over any network. Splashtop Remote Desktop also allows you to invite your friends and play together in local multiple co-op modes that make it more interesting. The program includes core features such as chrome browser and multi-device support, file transfer, self-optimizing, high performance, free local access, non-commercial use, etc.
Logmein Ignition is a commercial remote desktop application that allows you to access and manage computers remotely. The software is specially designed for individuals, small businesses, and IT professionals and contains all the primary tools and services.
With the help of this solution, you can easily access your computer from any device to keep your work at your fingertips, store, share, and collaborate on files, print remote documents, and much more. It introduces a powerful endpoint management system that allows you to monitor, manage, and secure your endpoint infrastructure.
Logmein Ignition simplifying how people communicate with each other and the world around them to drive meaningful insight, relationships, and better outcomes for all has helped this solution grow to become one of the world’s top 10 SaaS companies with a control position in every one of its markets. Logmein Ignition includes core features such as remote access, remote control, endpoint management, remote development, patch management, etc.
SysAid IT is a feature-rich, highly scalable help desk solution targeted at large businesses. It is an excellent platform that contains all the major tools and services to fulfill company requirements. The solution is an excellent combination of help desk and asset management tools for those who need them. You can start with the single module and work your way up as needed or when you get the hang of asset management. It supports both iOS and Android devices that make the platform accessible to users anytime, anywhere.
SysAid IT is an all-in-one IT service management solution that includes a robust incident and service request management module, chat, mobile device management, and industry benchmarking functionalities. The solution offers everything you need for an effective help desk and IT service and a single ITIL-aligned solution. It also includes a powerful incident and service request management module that make it better than others. Ticket management, Self-service portal, monitoring, automation, broadcast messages, remote control, and password reset are also features of the solution.
MAXfocus is a leading remote management system that helps you grow your business to make more money, attract more customers, and bring customers to you with ease. This RMM solution design with all the major tools, features, and service that helps you to run any business model without any limitation.
MAXfocus is a commercial solution with different price plans; each plan has its own cost and core benefits. MAXfocus’s most prominent feature includes automated monitoring, system reporting, tray application, integration and vendor support, remote access, managed antivirus, alerting and viewing, etc. Unlike most software, it also has a dashboard that comes with customization options and lots of new features.
SysAid Help Desk is a feature-rich scalable help-desk solution targeted at large businesses. It is a perfect combination of help desk and asset management systems as the platforms come in different modules. This application supports both iOS and Android-based mobile devices that make the platform accessible to use anytime and anywhere. It is also known as an all-in-one IT service management that includes the robust incident and service request management module, Chat, mobile device management, industry benchmark functionalities, etc.
It is a comprehensive solution and offers everything you need for effective help desk and IT service management. This solution also introduces Incident Management functionalities that allow service desk staff to log, manage and process all the IT-related issues following ITII best practices. SysAid Help Desk also includes many prominent features such as ticket management, a self-service portal, broadcast messages, chat, remote control, patch management, help desk integration, automation, CMDB and knowledge base, etc. It is a commercial help desk solution with different price plans; each plan has its own cost and core benefits.
Cayzu is a help desk software that allows you to easily manage all of your support inquiries from a single cloud-based portal. It is available to address requests from multiple channels using the intuitive ticket-workflow system that allow team collaboration when providing customer support. The platform brings several robust features with it to help automate your help desk, enhance efficiency, and boost productivity with workflows. It facilities seamless collaboration among support teams across your organizations to eliminate the guesswork out of customer service. It carries real-time reporting options for support managers that give them a clear insight into coping with their help desk efforts.
Compared to all the other similar solutions, it is quite fast and easy to use setup; you can create your first ticket in less than a minute and a half since everything is automatically customized for your company. After you sign up, you can create your first ticket manually or start receiving tickets from customers via your personalized end-user portal. The system does not lock down the columns or data that you can show on your tickets dashboard, and you can easily customize or create your own views or edit the default system. Email integration, global search, custom branding, mailbox signature, internal notes, auto replay, time tracking, tags, and help desk API are also features of the solution. Overall, Cayzu is one of the best Help Desk solutions as compared to the others.
Remote Phone Call is a free-to-use solution that allows you to use your PC as a remote dialer for managing incoming and outgoing calls and for writing and receiving SMS messages. With the help of this solution, you can also be able to look for missed incoming calls in your call log as well as enable you to read SMS and use your contact list for dialing and creating SMS messages.
Remote Phone Call is quite simple and easy to set up, you just need to add it to your PC and mobile device, content it via Bluetooth and Wi-Fi, and after connected, you can access all features without any limitation. Remote Phone Call includes core features such as show all phone contacts, show call logs, enable dialing contacts, send and receive SMS messages, answer incoming calls, and auto start at window login, etc.
LogMeIn Pro is an identity management software designed for entrepreneurs and small businesses. It is a cost-effective solution that comes with all the leading tools that allow you to easily access your files and apps to be productive from anywhere at any time.
That means you can view your frequently visited websites and open your cloud and desktop application from any of your authenticated devices for you to pick up where you left off your work easily. One of the best facts about this pro version is that it offers a password management system that makes it powerful than others.
LogMeIn pro also includes core features such as remote access, patch management, remote monitoring, multi-monitor display, end-point management, etc. It offers three different price plans, such as Individuals, Power Users, and Small Businesses; each plan has its own cost and benefits.
Cisco Tetration or Cisco Tetration Analytics is the most powerful solution that gathers details from hardware and software and quickly analyzes the information using big data analytics. It is a feature-rich solution that promises to give IT managers a deeper understanding of their data center, simplify operational reliability and application migration, and cloud security monitoring.
Using real-time telemetry data from application components and an advanced level behavior analysis algorithm, get an automated whitelist policy for segmentation. To deliver a comprehensive experience, Cisco Tetration offers rich security features that make it better than others. Its other prominent feature includes enable a zero trust model, identify process behavior deviations, detect software vulnerabilities, control user access to apps, simple and easy to understand security dashboard, etc.
ISL Online is a desktop software that provides efficient remote access and manages devices to offer IT support. It is the most reliable software that supports customers and allows access to unattended computers and works quite smoothly. Clients are now getting satisfied with ISL Online, and hundreds of machines are available at any time and anywhere.
Agents now have various options to connect with the client via ISL light, its page, Live chat, and mobile. ISL is making its demand with branding services that allow custom look to your business portfolio that engages many customers. Now you have an option to connect RDP with ISL online and to start a complete session from a live chat and take full control of your client’s desktop.
Two-factor authentication secures your data, and it provides complete integration with authentication service and assists you in end-to-end encryption. ISL Online is making its mark by permit you get live monitoring of your desktop and give you reports about features. Its main features include, join a session, screen sharing, under the hood, and more.
TurboMeeting is a combination of four real-time collaboration tools such as remote access, remote support, web seminars, and interactive meeting. The universal attendance technology of the software allows users from different platforms to join a meeting without any download.
The interactive meeting feature allows every attendee to be a presenter and interact freely. The remote access of the software enables the users to connect with an unattended computer or their own office computer while travelling. Similarly, different teams belonging to different departments can connect with each other and share information without worrying about the slowing down of the system.
The web seminar feature of TurboMeeting provides online seminars of many kinds, and users can watch them without downloading. The different features include the sharing of applications, file transfer, chatting, and recording of the meeting. Its feature of audio conferencing through VoIP and HD conferencing makes the interaction of teams efficient. According to reviewers, it is fast and easy to use.
LogMeIn Rescue is a remote support tool that allows the customer support teams to have access to the user’s mobile device or any system. The platform gives the support team a way to resolve issues of the users remotely and saves the time of travelling.
The service allows the support team to access the device in less than a minute, and it can support more mobile devices than any other platform. Moreover, the platform provides secure support and commits to annual security audits. It enables the support team to customize their support according to user needs through monitoring and reporting.
The service provides a free trial feature that let the companies experience the remote support platform before making a deal of paid version. The LogMeIn Rescue is a great solution for companies that have complex workflows. LogMeIn Rescue enables the support team to see the problem that the users are facing and even allows the customer support team to reboot the user’s computer.
TurboMeeting is a collaboration solution provider application that gives you real-time web conferencing, remote support, audio conferencing, video conferencing, remote access, and webinar support. It is not only available as a cloud-based module but also offers Mac and Windows support.
The main functionality of the system is to provide you with a collaboration tool that supports all operating systems and have full interaction with third-party hardware. It is a feature-rich software and provides excellent user interaction. TurboMeeting is mostly used for HR purposes, and it can also be resourceful in the financial department, online training, executive meetings, and remote support.
The user can also record the meeting and convert them to standard formats like AVI, Flash, or WMV. The interface is easy to use and offers an interactive module that guides the user in every step. The desktop sharing built-in player allows the attendees to record.
TurboMeeting is firewall and proxy friendly, offers advance file transfer to one or all attendees, and processes many other options. It also provides an application for Android and iOS devices. The free trial version lets you see the functionalities before you make a purchase.
Dameware Mini Remote Control is a platform that provides remote control software for all the users’ customer support and helps desk needs. This cloud-based and on-premise software is simple and fast designed to respond and solve issues quickly.
The software allows the users to install it on the clients’ computer through its remote control feature by just connecting with the host without a PC. Dameware Mini Remote Control supports multiple connections like Remote desktop support, MRC viewer, etc. It also enables users to create MSI packages that contain their specific settings and preferences, which makes it easy to deploy.
Dameware Mini Remote Control’s security feature that keeps the clients’ trust intact by giving them a keyboard disable button if they feel uncomfortable with user’ access to their system. It also enables the clients to have great performance on slow network connections by setting their graphics and resolution levels.
The platform allows the users to copy files to and from target PCs on their network. Dameware Mini Remote Control comes with a free trial and a paid version and provides partial support. Technical support is available 24/7 and online.
Cloudability is a financial accountability platform that brings IT, Finance, and Business together in the variable spend of the cloud. The platform brings transparency to the company’s cloud spending and enables them to reap more value from cloud usage. It allows companies to optimize resources as the platform accurately allocates cloud spend across business units, products, and costs centers.
The platform offers companies stable cloud migration by aligning business and technical goals to a cloud strategy, forecasting spends, and setting budgets. Moreover, the platform provides accurate and timely visualization of spendings across all clouds and solves issues if any problem arises. It allows the users to identify unused resources that need to be shut down and rightsized for those who are under-utilized. Cloudability enables the companies to build strategies for reservations based on the actual cloud usage data to pay with the lowest rate possible and save money.
Key features include Spend Management, Multi-Cloud and Cost Management, and Usage Analytics. Cloudability provides every stakeholder with actionable information that matched to their teams and roles. It also provides governance policies to companies to ensure compliance without reducing the empowerment of teams. The platform comes with a free trial and a paid version, while customer support is available via email and phone.
Bomgar Remote Desktop is a platform that enables the IT service providers to conduct controlled and secure remote access on user’s desktops. The platform allows the users to support all kinds of devices through its secure remote support such as Windows, Mac, iOS, Android network devices, etc. It is known for providing instant and reliable support to end-users and customers across all locations.
The platform enables the IT team to fix issues or end systems issues, as they can fully interact with the users’ desktops. Moreover, the platform ensures safety and has so far earned the trust of customers in allowing the IT team to access their desktop.
Bomgar Remote Desktop offers feedback and survey at the end of their sessions to understand the customer experience. It enables the users to record all the session activity automatically, and the audit team can monitor it in real-time for compliance.