SatisMeter enables you to collect customer feedback to improve your products by working on suggestions, requests, and ideas. The solution offers targeted feedback integrated with the apps you love. Understand the customer journey, find out the issues customers are facing, and work on improving them. Use the CES survey to gather feedback from a new customer and the CSAT survey to determine satisfaction with your service.
Other surveys include the NPS survey for gauging the customer experience and the CSAT survey for measuring satisfaction with branches of the service. The solution is easy to use and fully customizable. You can integrate it with Segment with a single click, customize targeting with user traits, launch surveys on mobile app and websites, determine the timing of survey to show with event triggers, display the survey via social media accounts like Slack and WhatsApp by using a public link and add surveys in email via the email client.
The best feature is that all the feedback can be found in a single place which is a big deal because it removes the stress that arises due to remembering anecdotal feedback. Utilize the public link to share the survey with others, and eliminate worries about user access. Other tools that can be integrated with SatisMeter include Mailchimp, intercom, Zapier, Drift, Salesforce, and Shopify.
#1 Feature Upvote
Feature Upvote is a product feedback and upvoting tool that enables you to centralize your feedback in a single online board and monitor all the stats in no time at all. Your users can add and upvote feedback, after which you can get priceless product ideas. Give customers and team members the ease they deserve by providing a single place for them to connect.
The use cases include leveraging the private ideas board to gather and qualify feedback from some clients, collecting and qualify feedback from members of the team, and utilizing the public ideas board to collect and qualify feedback given by customers.
The reason for choosing Feature Upvote is the massive help that it provides in creating a transparent and collaborative culture in the company that makes way for inspiration and ideas. All the employees have the opportunity to debate passionately regarding the product needs, and they feel valued, no matter what decisions the head makes. You can enhance the feedback process by using idea boards that fit the needs of everyone involved.
Contributors can participate without logging in or creating an account. Boards are optimized for several devices, and this also includes mobile. You can choose from over 10 languages for the product idea board. Other features include Prevent Fraud, Allow public voting, Customize the board, Useful integrations, Simple proxy voting, and Password-protected board.
Fider is a great solution that enables you to gather and prioritize feedback so that you can read the suggestions and ideas of everyone and build a better product. It allows you to give the community the opportunity to share ideas, vote, and discuss. Receive suggestions from them and prioritize what’s important. Restrict access to the site by making it private and keep everyone informed by completing or declining a suggestion.
Everyone subscribed to the topic will receive an update about your decision. Visitors on the site can contribute the moment they open it, thanks to one-click sign-in powered by Discord, Facebook, Twitch, Azure AD, Google, and GitHub. Tags can be sued to help everyone quickly find what they are looking for and can be either public or private. Other features include Public API, Custom styling, and the ability to use your own domain. The project is completely open-source, and the source code can be found on GitHub.
#3 Simple Feature Requests
Simple Feature Requests is a User Feedback Board plugin for WordPress developed by James kemp. Product designers and creators have to collect feedback, requests, suggestions, and ideas from their users, and this can be quite a difficult task to complete. This is where Simple Feature Requests comes in and spares your time and resources by doing all the heavy lifting for you.
It centralizes customer management, making it easy for you to view and act on them. Users can submit requests themselves or vote for the desired one simply by visiting your WordPress website. The plugin has a free version and a pro version. The pro version of the plugin contains all these features along with others such as Categorizing feature requests, Limit votes, Bulk change request statuses, Enable email notifications, and Adding a roadmap.
The features of the free version include the ability to add custom statuses, accept user-submitted feature requests, sort/filter by “Status”, “Latest”, “My Requests”, and “Top”, Admins can decide whether to approve requests or not, and users can vote on features they would like to have and comment of feature requests via the commenting system.
Doorbell.io is a handy solution that enables you to collect customer feedback for the enhancement of your product. Businesses can integrate it with their personal website within minutes by following the simple and easy installation process. It is fully customizable, and you can modify it to fit product, design, and language requirements. It is targeted towards multilingual environments and allows you to translate all sections of the form into any of the supported languages.
Furthermore, it detects the language your website or app is using and applies it automatically, which means the requests and responses will use the correct language. A lot of effort has been made to ensure Doorbell.io fits your design needs. It can integrate with more than 30 tools related to Helpdesks, Project management, and Team chat apps. The tools include HelpSpot, Zendesk, Jira, Twist, Slack, Freshdesk, Help Scout, Pivotal Tracker, GitHub, Trello, and Asana.
The product offers immediate notification the moment you receive new feedback. It merges with the workflow, and replies can be given via Email, Slack, or through its Android App. Doorbell.io is a collaborative platform, and several features have been added to make cooperation easier. Managers can assign the conversation to any team member and have them handle it. All conversations are visible from the dashboard, which updates in real-time. Utilize the system tags or create new ones for creating custom views of the dashboard.
ClearFlask is a top-notch solution that provides community-centric product feedback and is trusted by many businesses worldwide for collecting feedback and adding improvements to their product based on the suggestions. You can ask customers to give feedback about the product and extract the best ideas. This is made possible through a simple feedback box which is great for capturing the thoughts of customers.
It is targeted towards product managers that pay great attention to detail and place the interest of customers before everything else. The tool integrates with your app or website. There are two ways in which this task can be accomplished. You can utilize a custom domain to host the ClearFlask portal or add it to the app or site. Style the portal according to requirements by adding your own logo, typography, palette, and branding. Research the given feedback and organize all the data to make the correct decisions.
Give prompt replies to incoming feedback through the feedback dashboard page. The options include Converting to task, Quick response, Merging duplicates, and Shelving feedback for later. Prioritize the roadmap by putting some items above others on the Roadmap Dashboard page. Arrange the content in an organized manner through tags.
Start by creating a tags group and defining rules on how they can be used. Keep the community and stakeholders informed about the progress via timely updates. Create a plan page and write down all the content that you plan on doing in the upcoming months. Let others know about the date for new updates. Visitors can subscribe to new updates to stay in the know.
Upvoty is a platform that enables users to get instant feedback on their products and services. The platform allows users to turn this feedback into actionable product optimization. It comes with different feedback boards that users can use according to their choices, such as they can access the private or public board, a User SSO board, or a widget.
The platform allows users to select a roadmap such as internal and external feedbacks, custom statuses, estimated launch dates, etc. It provides a change log to users such as update feed, inform users, custom domain, etc.
Upvoty enables users to integrate it with their workflow and other applications. The platform allows users to have control over their content, which includes their feedback. Users can add people for voting purposes in the feedback channel. Lastly, users can sync different accounts in it, and they can easily add different links and styles in it.
Nolt is a feedback taking platform that allows companies to install it in their system to get feedback from inside and outside of their system. The platform comes with a collaborative place for all the user requests, and users do not have to keep track of the sheets. It enables companies to get a better understanding of the situation of what their customers think about them.
The platform allows the companies to make better strategic decisions and helps in building better customer relationships by saving many hours of work. Users can integrate the service into their cell phone apps from where they can take feedback directly and manage it.
Nolt enables users to get a roadmap for taking feedback, and they can prioritize their communication channels. It allows customers and employees to do anonymous voting. Lastly, companies can use their brandings on the feedback board to make it look professional.
Acute is a customer satisfaction platform that allows companies to know what their customers are thinking about their products. The platform allows organizations to collect customer feedback and gain actionable insights. It allows brands and other companies to get feedback right from inside their website. Users can customize the widget on their website with their brand colors.
The platform enables users to prioritize the right features, which they want to use the most to save their time while getting the feedback. It allows companies to keep their customers engaged all the time, which helps in increasing their loyalty and true feedback.
Acute enables users to integrate the service in different other platforms and applications. It allows users to communicate with the team what they are working on to stay always ready for its launch and feedback. Lastly, it enables users to keep some of the comments private for their regulations.
Hearken is a platform that allows users to collect feedback and provides them the votes and comments of their customers. The platform helps users to shape their company to their customer’s desires, and it provides a place for companies to listen to their customers. It enables users to set up a board within no time and can start gathering data right away.
The platform allows the customers to know that their favorite company or brand is listening to them. It enables users to name their board whatever they want, and they can add a URL with it. Users can adjust the whole board according to their requirements.
Hearken enables users to get feedback, suggestions, and comments from their customers and visitors both on new and old products or services offered by them. Moreover, it allows the customers to get a notification when something they suggested has become a part of the company.
FeedBear is a platform that allows companies to get feedback on their products and services both from the customers and employees. The platform enables users to listen to their customers smartly and effectively, which can help them in making informed product decisions. It comes with a 14-day free trial, and users can start using any credit card requirement.
The platform allows users to collect feedback, show their progress, and announce what new updates they will be made after that. It requires less management and offers better communication services, which enable users to enhance their productivity. It also allows users to get rid of distractions and keep their focus on what matters to them most.
FeedBear allows users to get email notifications whenever their feedback status is changed. Lastly, it allows users to stay organized by using tags to quickly filter customer feedback and comes with a private feedback option.
Canny is a feedback gathering platform that allows users to collect their feedback from different channels and compile them under a single platform. It allows users to capture feedback in an organized place to make better and informed decisions. The platform comes with a free trial, and users do not have to enter payment details for using it.
The service working is simple: users can capture the feedback of products, and they can compile all the feedback in a single place. It allows users to see what is more impactful and important for the customers in their products. Users can keep their stakeholders in the loop all the time with a roadmap.
Canny enables users to announce product updates, and they can engage everyone with the newest features. Users can collect feedback from their teammates to know what they experience by using the product, and everything can be kept private.
Hellonext.co is a platform that allows users to get feedback boards to collect suggestions and comments from their customers. The platform allows users to create a roadmap, follow to collect the feedback, which could help them in making informed and better decisions regarding their products. It offers all the major tools that are required for feedback, such as Feedback boards, Roadmap, and Changelog.
The platform allows users to capture and organize the whole feedback, which they are trying to get from customers. It enables them to change the moderation policy to approve the feedback before it is sent to customers.
Hellonext.co allows users to embed the feedback board into their own website or where their product is present. Moreover, users can get a dark mode feature to make feedback more interesting. Users can set up permission control to restrict access to some features coms with a completely responsive design.
Productific is a SaaS platform roadmap tool that allows users to prioritize feature requests and helps them in building what they want to build next. The platform allows users to choose the best ideas for their roadmap for building their products. Moreover, it helps them to remain connected to their customers to know what they really want.
Users can collect ideas and features, and they can submit everything on a single platform to know which could be the best idea. Moreover, it allows users to perform feature voting through which users can collect feedback on their features. It helps them in understanding the perspective of their customers.
Productific enables users to publish their new idea, which they can distribute through an email campaign, and they can post feedback on different platforms to attract more prospects. It helps users in deciding the new features and updates according to the gather and analyze feedback.
Heartcount is a platform that allows users to know how their employees are feeling by getting their feedback on the company’s products and services. The platform even allows owners to why their employees want to leave or what they have been thinking lately about the company’s policies. It allows companies to understand their employees better so that they could make better decisions.
The platform allows users to collect information anytime they want to do a standard job. It follows a specific way to detect the happiness of employees at work. It enables users to perform analysis of the collected data, which saves time.
Heartcount comes with a tool that allows users to keep an eye on their employees all the time to know what and when they are feeling something odd. Moreover, it provides users with all the results and important information which the company requires to make informed decisions.
Kampsite is a platform that enables users to get feedback from their customers to work on what they want. The platform allows users to stop guessing what the customers want and get their hands on accurate data to know about it. Moreover, it allows users to view all the suggestions which their customers want them to make in their products and services.
The platform allows users to engage with customers all the time to keep them loyal and to know what they want. Moreover, it also helps companies to work together with their customers to bring out new ideas to take their product to the next level.
Kampsite enables users to create a roadmap of their feedback, which they can share with their stakeholders. Moreover, it is coming with a feature that allows users always to keep an eye on their customer’s behavior while they use the product.
ImproveLoop is a platform that allows users to create loops to gather feedback from customers. The platform is simple to use, and users can add it with their existing apps and website to allow customers and visitors to give their feedback. It comes with an effective interface for collecting user feedbacks easily.
The platform allows users to collect ideas or feedback from customers, and they can then work on this feedbacks to know more about them. It helps users to get better sounding ideas out of the feedback and analyze it critically. Users can then upload these ideas to make the customers feel valued that their feedback is read and appreciated.
ImproveLoop is free to use and also comes with a premium version with a yearly payment. Users can add their brand logo to the platform, and they can customize the loop URL to share it easily across different channels.
Joinly is a customer feedback management solution that allows users to track and organize customer feedback and ideas. The platform enables users to create better products by using the feedback which they are collecting through Joinly. It enables users to collect the feedback and share the updates which they have made or are making to the product with their customers.
The platform enables users to build their community and keep getting feedback all the time to improve their services in a better way. It helps in getting the ideas for new products or votes on existing products. Customers can comment on the services of users, and they can discuss it with the users in a detailed form.
Joinly allows users to allow customers and visitors to follow their community so that they stay always updated about it. Moreover, users can create different categories based on different ideas and discussions, etc.
Savio is a platform that allows users to track feature requests given by customers to reduce churn and drive upsells. The platform allows users to track feature requests for revenue retention and allows users to centralize feature requests in a single place to streamline workflows. It comes with a chrome extension, which allows users to get access to feature requests anytime.
The platform comes with powerful integrations that send feedbacks collected from Slack, Intercom, and other platforms directly to it. It allows users to share the most popular requests with their product team, and they can make the plan for the whole procedure.
Savio allows users to identify feature requests from their key customer segments and also from their key customers. It allows users to contact customers to validate their problems and solutions and to win their loyalty. Lastly, users can keep their customers informed about the progress of the ideas.
#19 Feature Monkey
Feature Monkey is a feedback collecting platform that allows users to collect feedback from customers and implement them in their products if necessary. The platform allows users to build a strong relationship with their customers through the feedback method. It helps users to get all those features in the feedback which their customers want.
The platform enables users to get feedback from their teams and customers in a single place, which makes it easy for them to analyze. Moreover, it also allows users to collaborate with their customers easily, and fewer spreadsheets are used. Users can build up a roadmap for the stakeholders to allow them to know about everything.
Feature Monkey enables users to identify their existing customers who have been loyal to them. Moreover, users can use their custom domain and can import data from CSV files. Lastly, customers can also vote on different features of products.
Noora is an all-in-one customer support platform that allows users to keep their customers engaged by taking their feedback on different products and services of the company. The platform enables users to reduce the cost and complexity of getting feedback and helps users to analyze it effectively. Users can get access to changelogs, help docs, voting, and roadmaps and support tickets through it.
The platform allows users to engage their most valued customers automatically, and they can get their ideas and reviews of their products to improve them. Users can add this feedback through this platform into their applications and websites, which allows customers to answer it there directly.
Noora enables users to understand what their customers want to build and what changes they need in the product. Lastly, it allows users to share their future plans with their customers to help them in knowing where the company is going.
Astuto is an open-source customer feedback tool that allows users to know about their products through customers. The platform comes with a simple interface that enables users to create effective feedbacks and then launches them on different websites and platforms. It allows users to compile all the collected feedback and analyze it to make better and informed decisions.
The platform allows users to add their brand’s logo and other aspects to the feedback form to make it look professional. It enables users to know what is more important for their customers, and they can prioritize it in the feedback.
Astuto allows users to get feedback and reviews from their own teammates to know different perspectives about two things. Moreover, it enables users to know the progress of their feedbacks by categorizing it into four modes: planned, in-progress, and rejected. Lastly, it is free, and users can create an account to begin.
Productroad is a platform that allows users to get feedback from their customers on their products to know how they feel about them. The platform enables users to collect feedback from users and then prioritize their ideas and suggestion for implementation. This feedback thing helps users know their customers better and to improve their products.
The platform enables users to set up notifications which they will receive when their customers would send them the feedback. Moreover, it allows users to use the custom domain for feedback. Users can also embed their feedbacks on their website and apps so that customers and visitors can fulfill it in no time.
Productroad helps users to set up a roadmap for their stakeholders to let them know what is going around. Moreover, users can assign different teams over different feedbacks to ease up the compiling process. Lastly, users can get feedback from their employees.
UseResponse is an all-in software that allows companies to get responses or feedback from their customers, and they can provide help to them through their help desk. The platform allows the companies to make their help center smart by providing them self-service support and enough knowledge.
It enables the support staff to help the customers through live chat via Facebook, Viber, etc. The platform is useful as it provides more than ten customer support channels at the disposal and provides them with an automated system of notifications. It allows users to plan better through built-in boards, and they can get feedback both from inside and outside the company.
UseResponse enables users to add multiple boards, and they can access multiple languages in this case. Users do not have to create an account if they are only accepting any vote. Lastly, feedback through this platform allows users to make better decisions.
Receptive.io is a product intelligence platform that allows users to change the future and adapt to it. The platform helps deliver value to their customers, enabling users to stay in communication with their customers. Moreover, it allows the staff to perform surveys and feedback to maximize customer retention and combine product engagement.
The platform helps users increase their efficiency, and they can optimize trial conversions and onboarding of users. Moreover, its cloud platform also allows users to understand and guide the entire product journey through a single space. Users can get insights on their product journey to improve it within time.
Receptive.io allows users to perform a survey through which they can know how their customers feel towards their products. Moreover, users can get products to demanding intelligence feedback, and they can perform better with it by prioritizing their products.