Service Cloud Field Service Alternatives

Service Cloud Field Service

Description
Service Cloud Field Service is a cloud-based field service solution designed to initiate customer service activities from anywhere. It is designed by Salesforce Platform and works to centralize and optimize the agent efforts which enable them to handle customers’ requests and manage cases… read more
Filter by Platform

3 Service Cloud Field Service Alternatives & Similar Software for Android

0

1. Mobiwork MWS

Mobiwork MWS is a complete field service solution that features GPS tracking, billing and invoicing, inventory management, work order management, electronic forms, scheduling and dispatch etc. It is a cloud-based solution and offers deployment options and native mobile compatibility with Android devices. With the help of this solution, the user can easily capture location which when they log in to the app on a smartphone that allows administrators to visualize map and paths as well as analyze movements. Its notifications include device events, geo-fencing and emergency requests. The solution and also allows administrators to utilize the system in order to track individual users. It also collects and analyzes data related to GPS tracking that provides timesheets. The software can be utilized by field service companies of any size and any type and in numerous vertical and can be used by one user to thousands of users. Mobiwork MWS pricing is subscription-based that depend on the number of users.

0

2. mHelpDesk

mHelpDesk is another field service solution that helps customers automate everything from first customer contact to getting paid. It is a simple yet powerful solution that comes with all the major tools and services including customer management, dispatching, quoting, invoicing, billing and reporting. It has multiple features to support the field service-oriented business such as integration with both QuickBooks Online and QuickBooks Desktop for accounting. The solution also has an offline mode that allows technicians to continue using the mobile app in areas without an internet or cell reception. It is entirely a cloud-based solution that allows you to access it on any mobile device with internet access easily. This enables field techs to access all the necessary information about a job right from their mobile device. mHelpDesk field service solution also provides visibility into staff schedules that help to dispatch and alert field employees. Just like all the other similar platforms it also has numbers of key features that make it better than others. The great thing about this platform is that its estimates and invoices are customizable that allows organizations to easily create templates that make sense for their business and customers. The mHelpDesk system also offers integration feature that allows you to easily integrate it with any unique company website, providing functional widgets, forms and login boxes.

0

3. Housecall Pro

Housecall Pro is an all-in-one cloud-based field service management solution that is specially designed for service professionals to automate their workflows. The program includes a native mobile app and complementary web portal and serves a massive range of industries including cleaning, plumbing, electrical and more. Housecall Pro is a complete solution that allows companies to forego paperwork in favour of digital automation. The solution contains all the core features such as job scheduling, dispatching, payment processing, automated receipts, estimates, and invoices, customer notifications, company chat, as well as postcard and email marketing automation. With the help of this solution, customers can book services via its mobile app, communicate through a centralized messaging system and make online payments. Housecall mobile app is available to use on both iOS and Android. There is a free version for single operators that offers many of the core features of the paid version. Its premium pricing is based on the number of users, and an enterprise license is also available that make it stronger than others.

More About Service Cloud Field Service

Service Cloud Field Service is a cloud-based field service solution designed to initiate customer service activities from anywhere. It is designed by Salesforce Platform and works to centralize and optimize the agent efforts which enable them to handle customers’ requests and manage cases. It is specially developed to offer support mobility to agents that allow them to receive service requests and provide support from anywhere. From the Service Cloud device, agents can easily control and manage all active cases. With its community tools, customers can help themselves and others with self-service capabilities. Additional the solution capabilities include a Knowledge module, where both agents and customers can search for the answers they need. Service Cloud Field Service introduces a new collaboration tool known as Chatter that allows for issue escalations, and Social Service integrates the increasingly critical social media channels right into the customer service experience. Service Cloud reporting module gives front-line managers the ability in order to see critical business metrics from dashboards that are also accessible on phones or tablets. It also has a list of core features that make it better than others. Do try it out, if you need an all-in-one field service solution.

About the Moderator

Hugh Miller