SolarWinds Service Desk
SolarWinds Service Desk is part of the SolarWinds IT management portfolio and is an intuitive, integrated support solution that helps organizations proactively deliver support for the end-to-end lifecycle of their technology investments. It helps Desk, Knowledge Management, Incident Management, Problem Management, and Change Management modules. It enables agencies to streamline and automate day-to-day IT support activities, including IT service requests, change management, and asset management. As a web-based application, it gives your IT team access to all your client information from almost any device (desktop or mobile).
SolarWinds Service Desk allows you to streamline your IT services and provide faster issue resolution while empowering your help desk to do more. With this new solution, your help desk can both collaborate with your IT team and take care of common non-technical requests faster, resulting in happier customers. With a visual overview of IT, feature-rich ticketing, and deep network monitoring, it fixes problems faster the first time—eliminating the cycle of repeated tickets. In short, it’s the perfect service management solution.
SolarWinds Service Desk Alternatives
#1 Cherwell Service Management
Cherwell Service Management is a cloud-based IT service management solution for small and medium-sized businesses. It helps organizations to run their IT services and support activities quickly, simply, and cost-effectively. It gives users an immediate overview of their IT service portfolio, including all tickets and incidents, which makes it easy to spot bottlenecks or new opportunities for improvement. Its mission is to make the best IT service management software available for organizations of all sizes. With this software, setting up and administering your IT service desk is easy.
Its configuration is simple and intuitive once you’ve trained your users, as it was designed on the principle that you should be able to do it using just a few clicks. It helps IT service providers and their customers to deliver world-class IT services. It comes with a specialized built-in operations intelligence that enables service providers to improve efficiency and profitability, reduce risk and enhance their brand. Overall it’s a seamless service management solution.
#2 ServiceDesk Plus
ServiceDesk Plus is an IT service management solution (ITSM) that is helping companies transform the way they deliver IT services. It is a set of processes and tools that help companies in delivering successful IT services to their employees, partners, or customers. It helps them to define their IT service strategy, design and delivery processes, assign responsibilities as well as other operational tasks across the entire lifecycle of IT services.
ServiceDesk Plus is a secure modern way to manage IT requests and incidents related to your domain. It is an app that is built on the new Share Point App model and has been designed to work on all major platforms. Its modern ITSM solution helps your team get work done faster and have more time for the things that matter. It helps you to manage incidents and requests, collaborate around issues and results, and respond faster. Overall it’s a faultless service management solution.
SummitAI Service Management is an IT service management software that helps in automating IT support ticketing systems, IT help desk software, and IT service desk software. With the help of an AI-based ticket management system, it helps in reducing IT helpdesk and IT support ticketing system-related issues to a great extent. It was created by using artificial intelligence, which aids your service desk in prioritizing urgent work, and ensures incidents are resolved in a timely manner. It allows you to define service level agreements (SLAs), customizes alerts and key performance indicators (KPIs) to your needs, prioritizes incidents, and more.
It enables you to handle your customers’ IT requirements very efficiently, with minimal delays and maximum customer satisfaction. It helps you in terms of understanding the strengths and weaknesses of each of your employees, which helps you in planning better strategies and providing effective training to employees. It is also helpful in ensuring to prioritize the service needs of all your clients so that none is left behind. In short, it’s the perfect IT service management software.
#4 BMC Remedy Service Management Suite
BMC Remedy Service Management Suite provides built-in self-service capabilities that enable service desk technicians to quickly find and approve work requests, monitor their status, and perform status updates while empowering end-users to resolve their own problems in an efficient manner. It provides organizations with the features to make it easier to plan, manage and control the service lifecycle as well as track and report on the performance of your IT services. The system is generally used by medium and large-sized companies.
BMC Remedy IT Service Management Suite is a global leader in IT service management solutions. The software is used by leading companies in the electronics manufacturing services, financial services, insurance, and government sectors to manage and optimize their IT operations. It gives customers greater insight into their IT infrastructure’s performance, manages service levels, and alerts on potential outages. Overall it’s the best IT service management program.
Ivanti Neurons for ITSM is a standalone solution that provides IT and business professionals with the insights they need to deliver proactively, self-service IT. It is based on open standards such as OASIS SLIM and the Neural Network Exchange Format (NNEF); the product is designed specifically for IT service management processes. It enables IT professionals to provide faster, more responsive, and cost-effective services while reducing the complexity they experience with legacy tools.
It allows users to take advantage of the latest advancements in technology—including cloud, containerization, virtualization, and big data—to increase automation with intelligent, self-learning IT service management software. It provides agents, workflow, dashboards, and reporting that aligns with ITIL v3 standards. It allows ITSM users to automate complex workflows, resulting in higher efficiency and lower cost of ownership. In short, it’s the perfect IT service management software.
EasyVista Service Manager is a utility-based IT service management software that is easy to understand and implement. It helps organizations to get their IT service management processes up and running quickly and easily. The best part is that this solution is offered at an affordable price, is scalable to match the needs of your business, and will not take up the majority of your time. It can easily manage your IT service desk on the go.
With a few clicks, you can view and control open cases, check on technician activities, interact with users, and more. It allows you to view pending cases (with alerts), closed case details, active tickets, and technicians’ statuses. It enables you to create new cases and view their details. It will automatically send messages to tickets’ contacts or technicians and book cases’ tasks. It can manage vendors and their contact info. Overall it’s the best IT service management program.
System Center Service Manager is an IT service management software that is used by IT departments to deliver business value. It manages the IT endpoints, servers, and network devices in order to optimize the service quality. It covers all the aspects of IT service management such as monitoring, alerting, diagnostic, configuration, and problem management. It can be deployed on-premises or in the cloud. With this solution, the organization can effectively manage its servers, network devices, and services.
It ensures that the business service level agreements are met. It provides features such as a self-service portal and guided support automation. It is a comprehensive solution that integrates and automates the entire IT service management process. From change requests to incident management to automated processes, System Center Service Manager provides the capabilities needed to deliver high-quality services with reduced costs. You can use this solution to build up a service-oriented business. In short, it’s the perfect IT service management software.
SAP Solution Manager is an IT service management software that helps you plan, deploy, and manage your IT applications efficiently and cost-effectively. It provides a single solution for all your business needs, and it enables you to optimize your solution portfolio, update your applications on-demand, and enable better cloud management. It is an options module to SAP R/3, which provides an integrated view of all IT services and the tools to manage them. It helps IT departments to provide end-users with self-help tools, automation, workflow management, and a knowledge base.
SAP Solution Manager allows you to get proactive notifications on your smartphones. It also offers a simple way for you to find the answers to your queries from anywhere in the world. Various social media buttons are visible on the top of the home page of this software. This feature of this application lets you share the page with your friends and colleagues without any difficulty. Overall it’s the best IT service management program.
TeamDynamix ITSM is a modern IT service management software, which is the first ITSM solution to offer free unlimited users, unlimited storage, unlimited users, and everything on a low budget. It provides a complete set of features that allows you to run and manage your entire IT service efficiently as possible. With real-time reporting and monitoring, you can have all your information centralized in one place so that managing multiple cloud-based services becomes more efficient.
Not only will your team be able to access it from anywhere, but it’s also easier to use. With intuitive features and visualizations for data-oriented work, your team will be able to access the information it needs quickly and easily. It offers IT service management capability for service managers, business managers, and IT support staff. A unique feature of this solution is that it can be deployed as a SaaS solution or as an on-premise application. In short, it’s the perfect IT service management software.
CA Service Management is an IT service management software designed to help you manage and control your IT infrastructure. It provides a single IT service management platform that orchestrates all departments from IT to product development and customer support to drive customer satisfaction and business results. With a powerful set of capabilities for the incident, problem, change and release management and designed for the way you work today, it helps you to be more efficient and effective by focusing your efforts on the right work.
It integrates with all the systems and tools your IT organization uses to manage IT services and incidents. Easily access the right data at the right time to make better decisions. Through its integration with CA Technologies and 3rd party systems, you can automate tasks and get business insight from your IT data, leading to real results for customers, employees, partners—and your bottom line. Overall it’s the best IT service management program.
Alemba Service Manager is a modern IT service management software. It is designed to suit small and medium-sized organizations that have been looking for an affordable, simple, and efficient option to help improve the services they offer. It supports the needs of businesses of any size. It is designed to be simple and intuitive to use, with no need to go through lengthy training. It features an easy-to-use interface that provides complete visibility over work orders, incidents, and assets from one convenient location.
Featuring full integration with leading IT management tools, including our own Lifesaver Helpdesk, it allows your team to focus on resolving incidents rather than having to navigate through a multitude of systems. With full reporting on staff availability, it helps to ensure that your organization has the right people in the right place at all times. It is fully scalable to meet your customer’s requirements. In short, it’s the perfect IT service management software.
Service Management Automation X (SMAX) is a service management software that can help you to manage your services in IT better. It’s a complete IT service management software that offers you all the features needed by you to run your IT better. It has a simple three-phase process for managing IT such as Plan, Build, and Run. Each phase is carried out in sequence and cannot be skipped. Having a three-phase cycle helps it to arrange the tasks in the right sequence and thus helps plan everything efficiently.
The program enables you to enhance the efficiency of your business processes, maintain IT infrastructure and provide customers with efficient and effective services. It addresses the most common problems IT organizations face today related to IT processes, such as audit gaps, service performance, and cost of operation. It seamlessly integrates with your existing IT infrastructure and enables you to automate and control your processes across the entire IT Service Lifecycle. Overall it’s the best IT service management program.
ChangeGear is the next-generation IT service management software for ITIL and ITSM compliant service management. It provides a modern user experience and includes all required features for the incident, problem, access, and change management for organizations of any size. It is a one-of-a-kind solution embedded with an array of features that can align its processes to your working styles and requirements. It is designed to tackle the challenges of service desks and IT service management teams.
Its mission is to deliver effective IT services efficiently and align them with business goals. Its primary function is to provide ITSM tools for IT professionals, eliminating the need for multiple tools and overlapping solutions. It’s delivered as a service, so you don’t have to invest in additional hardware or infrastructure. Whether your business is just starting out or already has multiple service desks, it can help you to deliver great IT services that are aligned with your organization’s goals. In short, it’s the perfect IT service management software.
Proactivanet is a modern IT service management software. It’s built to help service management professionals throughout their day-to-day activities. From the dashboard, you can see everything from planned and pending work and tickets in progress to incidents, notifications, and more. Also, it comes with many pre-built workflows and integrations. It is a cloud-based solution that helps business owners to achieve their goals, improve their services and save money. The basic solution includes features like proactive monitoring, ticket routing, and business case management.
To make it easy for you, it prepared easy to understanding comparison table for you. Here you can find all the tools necessary for different IT services, such as help desk software, asset management, remote control and monitoring, application management, and much more. In addition to the traditional tools for an IT administrator, it also allows you to manage your company as a whole. In short, it’s the best IT service management software.
ControlDesk is a modern IT service desk software that’s built for businesses like yours. With its help desk software, you’ll be able to easily manage all of your IT service requests and incidents, including a full suite of powerful IT software tools. It allows you to easily get detailed information on who, what, when, and where of every service request, so your team is able to focus on solving problems at work. It’s designed to be simple to use and flexible enough to support large Enterprise IT environments.
It gives you an audit trail, problem ticketing, alarm indicators, detailed reporting, SLA compliance tracking, and much more. It is available as a cloud-based solution and as a self-hosted version. It has been developed with the philosophy of “we don’t do everything ourselves” and can therefore be easily extended per customer needs by integrating 3rd party Apps. It provides support for several languages, such as Java, Visual Basic, C++, PHP, and Python. Overall it’s the greatest IT service management software.
#16 InvGate Service Desk
InvGate Service Desk is a modern IT service management software that brings ITIL standards to a context of modern development. It is used for managing internal IT processes and service requests from the perspective of both employees and the company itself. It is also one of the world’s most popular bug management tools. It helps small and medium businesses to establish a lean IT department.
The IT team can use InvGate Service Desk as a self-service portal to escalate and track IT issues in real-time, while visibility and insight into the status of your IT help desk can be shared with your staff, customers, and partners. It is designed with the creativity of its creators. With this software, you’ll be able to take full control over your IT Services and IT systems. Reports and dashboards will allow you to gain a better understanding of what’s happening in your business, both online and offline. In short, it’s the finest IT service management software.