Sonetel is a communication app that lets you make an international business call at the cost of local calls. It is a simple but powerful solution that supports three methods for making calls such as Call True, Call Back, and VOIP. The call is then connected onward via Sonetel to the destination.
In a callback, Sonetel calls both your mobile number and the destination you called and then connects the two calls. All your call on this platform is connected via Wi-Fi or data connection, and you pay Sonetel for the local call at the destination.
It comes with a very basic level, and now it has thousands of users around the world who can use it to make their business professional. With the help of this platform, you can also be able to buy a lock phone number in any preferred city and country.
Incoming call on these numbers can be forwarded to your mobile number or answered in the app with VOIP. Sonetel is free to use Android and iOS applications that required registration with an email address and phone after completing the registration, and you can enjoy it all features without any limitation.
Freshcaller is a cloud-based call center and phone system software solution designed for every type of business that helps enhance customer engagement with internal teams. Through this solution, users can purchase local and international toll-free numbers, and get real-time visibility into call queues as well as ongoing conversations, route calls to agent groups, set up custom business hours and more.
The software allows organizations to manage all kinds of call queues using an auto-receptionist with customizable wait time music to promote new services. It has a feature that allows users to set up custom business hours and automated variety of actions for each department, and route calls from IVR to specific call queues and agent groups.
Businesses can able to purchase local business numbers for more than 40 countries and toll-free numbers for the USA, Australia, Canada, and the UK to enhance convenience for customers. Freshcaller’s dashboard delivers real-time visibility into call queues and ongoing conversations, and agents’ company status based on availability, ongoing calls, or training.
It also best for agents and allow them to manage unlimited ongoing calls and take notes, forward calls to different groups, conference other agents, and more. Freshcaller is a complete solution that comes with all major features such as call logging, shared lines, automatic call recording, and virtual call center. It also calls monitoring, voicemail, reporting, global phone usage, inbound caller ID, customer greeting, and much more.
CallHippo is a comprehensive could-based VoIP phone system specially created to meet the communication requirements of startups to small businesses. It is available to use on both web and mobile application and offer all the core features to automate a variety of tasks.
The best think about this software is that it enables sales, marketing, and support teams to make global calls. CallHippo allows businesses to buy virtual phone numbers of up to 50 countries around the world, add users on the same phone number, and make calls.
Its real-time call analytics solution provides all the major details about callers, call quality, and time duration. In contrast, its call recording feature automatically records calls and conversations during the campaign, for managers to listen from their easy to understand dashboard.
With the help of this, businesses can get time zones displayed on their dialer before calling so that there won’t be any issue regarding current time while making international calls and set working hours for number, as well as set availability status of users.
Unlike most of the leading solutions, it also offers voicemail and on-hold music feature that enables businesses to greet callers with the recorded message or custom music when putting on hold. CallHippo also includes core features such as real-time analytics, call recording, free calling credits, personalized caller dashboard, voice mail and click to call, etc.
SuperReceptionist is a service provided by Knowlarity to users to help them in the call management work and offers services in CRM solutions. The platform comes with a business solution which enables business of all kinds to use the software for managing their clients. Users can manage and record all the calls through the software, and they can use these recordings for reference purposes.
The platform comes with a simple solution that allows users to get deep analytics and insights capabilities to let the users track the health of business performance. Users can monitor the business operations right from the mobile, and they can quickly reach their customers. Users can also keep their business and personal contacts lists separate, and they can record business calls only.
SuperReceptionist allows users to connect the agents and customers, and they can update the customer records, which are stored in the CRM system. Furthermore, users can track the health of their business, and they can spot the location of the customers from their calls.
More About VICIdial
VICIdial is one of the most leading call center software that targets every business’s telephony and communications requirements. It is a feature-rich software, built on an open-source platform and boasting a worldwide installation base. The most interesting fact about this software is that the Automated Call Distribution system makes it comprehensive call center software.
With the help of this, agents can make calls predictively or manually through the campaign lists while also handling both inbound and outbound calls on a blended basis. VICIdial comes with a web-based centralized interface where agents can respond to email and engage customers to chat sessions into the existing website via a widget.
VICIdial is a commercial call center software that comes with multiple price plans, and each plan has its own cost and core features. Examples include call monitoring, manual dialer, agent call recording, built-in AMD, built-in FTP server, etc.