Confirmit Horizons is the next generation of CEM, delivering the first-ever built-in actionable profiling solution that dynamically gathers customer needs and expectations. With a complete CXM platform, there is a comprehensive workflow platform that manages both qualitative and quantitative feedback. It also provides a suite of AI-driven text analytics products that help you extract insight from your data. All of this with an easy-to-use interface so you can gain deeper insights while reducing costs.
It provides companies with end-to-end solutions for Customer Experience Management (CEM). CEM provides a 360-degree view of their customers by capturing data from multiple touchpoints across various communication channels, including IVR and chat, online surveys, social media, email, and more. The systems are built around a workflow engine that automates data capture, routing, system configuration and management, as well as analytical reporting and dashboarding for comprehensive insight. It also offers integrations with most major enterprise software platforms such as Salesforce, Zendesk, Webex, Jive and others.
Confirmit Horizons Alternatives
InMoment XI Platform is a best in class business engagement platform that delivers rich solutions related to the experiences of customers and employees. It empowers the Connected Customer by connecting every touchpoint within an organization and the outside world, providing real-time customer intelligence to make business decisions that improve customer experiences.
It comes with the predictive Insights with Intelligence for proactive customer service, marketing and sales. Moreover, there are Smart Apps for standard business processes such as onboarding, contact centre, field service, help desk, CRM and more for the process automation. It offers you Real-time, Big Data analytics on every collaboration with customers. All in all, InMoment XI delivers a complete holistic experience that showcases your brand and builds loyalty with customer surveys, managed experiences, replying to complaints, and responding to preferences.
Smg360 is a customer experience management software that improves the customer experience. The software captures and analyzes customer feedback to reveal the true experience that a company delivers. It provides a 360-degree view of customers without the bias of the customer service agent or the sales representative. This unbiased view of customer experience has never been done before. CEMS puts in the hands of businesses a complete 360-degree view of its customers so they can better manage their customer relationships, anticipate product demand, and build trust with customers.
This customer experience management software helps e-commerce companies deliver an exceptional experience, drive repeat purchases and build lasting relationships with their customers, which is the single most important factor determining a company’s long-term business success. It comes with role-based reporting that is tailored to the needs of your organization level. With artificial text analytics, you have the leverage of emerging trends, identify themes, and derive opinions from the qualitative data across various channels. Other things this platform is providing include business intelligence, benchmarking, mobile reporting application support, predictive insights, data integrations, operational risk alerts, and much more.
Nfield is an enterprise customer experience management (CEM) software that provides Marketing, Sales and Service teams with a single solution to deliver a consistent, personalized experience across every channel. It is used by some of the world’s leading brands to improve their customer experience performance. This customer experience management platform enables brands to augment and automate the human experience with their products.
The software permits experts to conduct surveys with the help of predefined templates having different types of questions, sliders, ratings, and much more. Administrators have the ability to accomplish the broadcast surveys via email, web or social media, number of invitations, and there is a notification for each completion. There is also a setup module that comes with the software, allowing users to plan and implement new projects. Within the application, the manager can track the performance and check how many surveys are complete or incomplete. All in all, Nfield enables companies to manage the entire customer experience across all platforms and channels.
Snap is a customer experience management platform designed to bring insights and inspiration to your team. If you’re looking for a survey tool that isn’t just about sending and receiving feedback but is also about real-time insights, then you’ve come to the right place. It is perfect for growing companies wanting to measure product performance, customer loyalty, market research, and more.
Use Snap surveys to gather customer feedback on how satisfied they are with your products and services and gain real-time insights on what you can do better. It also allows you to create focus groups by giving your customers the power to choose their own topics. With Snap’s view reports, you can dig into specific responses and discover unanticipated trends or patterns. With its automation feature, you can set up an automated marketing campaign based on a series of questions.
This lets you send surveys to customers who have just placed an order or follow up with feedback on an entire unit of customers in a very short time frame. Moreover, it provides A/B testing is another useful feature that lets you compare multiple designs and gain useful insights. It is designed to make it easy for employees to take customer and employee surveys at any time, anywhere. Through this software, your company can have all your forms, surveys, and reports in one place
IdSurvey is a web-based platform that helps businesses manage their customer experience. The platform offers a range of features, including surveys, mobile apps, and post-support feedback buttons. All features are based on the cloud and can be used via a web browser or with any mobile device. It will be easier to manage the customer experience in real-time, provide more insights and create more targeted and personalized communications with the customers. It is focused on delivering an exceptional customer experience for its clients.
The software allows them to optimize their clients’ survey processes and more effectively manage their customer experience. IdSurvey’s CX platform has already helped hundreds of businesses to improve their customer experience via rich decision-making capabilities. The software provides you with an offline survey tool that is crucial in conducting a personal interview, working in offline mode. With this software, you can put your business forward by deciding the strategy that fits your business with the collection of tools.
KAEM-Customer Loyalty is a customer experience management software for a wide range of brands, from customer care to the fashion industry. It provides tools that aim to increase customer loyalty and sales. With its proprietary customer data, each customer’s experience can be unique, creating a deeper connection. The following features are offered: automaker and vehicle search and comparison, dealer inventory, price checking, and financing options.
The software helps companies understand their customers retain them for life, and keep them coming back for more. By analyzing past purchase data and then predicting what is likely to happen in the future, KAEM is able to help companies understand their customers better. There are multiple features of this platform that include CRM, customer management, referral management, activity management, discount management, event calendar, affiliate management, gift card management, customer activity tracking, and more to add.
Semeon Analytics is the leading provider of customer experience management software that enables enterprises to deliver amazing customer experiences. The company’s innovative platform is built on three key pillars – data, experience management, and artificial intelligence empowering enterprises to automate and orchestrate the delivery of personalized and frictionless experiences across all channels and devices. Semeon facilitates increased revenue, decreased costs, and a deeper understanding of the customer, delivering high-value interactions for a better business.
It is delivering AI-powered analytics for its customers to streamline the feedback analysis. The platform is providing businesses with a path to adopt data-driven and customer-based approaches via capturing and analyzing all the customer journeys, employees, and marketplace feedback. This best-in-class analytics software provides you with multi-layered customer filters, thus providing more flexibility to be a professional analyst. The extravagant features of this software are training support, custom classification, rich reporting system, turnkey project, comprehensive market research, and much more.
Incentiwised is an AI-based loyalty marketing suite designed for brands and businesses, providing best in class insights about customer and employee interaction. With this in-depth understanding, you’ll be able to reach out to them with valuable offers and build a dialogue that keeps your brand top-of-mind. You can also track the performance of each message, so you can see what messaging works best and what messaging doesn’t. It provides you with a number of tools to help you understand the customer journey across your customer care and sales teams, including CSAT surveys, Net Promoter Score calculators, Chatbot analytics and more.
It comes with a loyalty suite that is tailored made to your unique business needs. Its rich features are a point of sale system, data-driven marketing module, customer engagement, multichannel collection, loyalty card system, customer advocacy manager, gamification, and much more to add. The company continues to evolve the product based on customer feedback, and its roadmap focuses on the customer lifecycle, from acquisition through upselling.
Feedier is a feedback management platform that is all set to provide rich customer experience management. The platform lets you manage your customer feedback in real-time and through multiple channels, lead generation, and customer service workflows. With it, you can get a better understanding of your customers’ needs and expectations through real-time dashboards and responds to your customer’s comments instantly and across all your social media platforms.
You can use its powerful workflows to automate complex tasks such as publishing bulk replies, scheduling posts over days or weeks, and tracking NPS-related comments. Feedier is easy to set up because it uses open APIs and also integrates with your social media monitoring tool in a couple of minutes. The software provides best-in-class and comprehensive insights that boost your decision-making capabilities, thus getting a competitive advantage over others. With this platform, you can listen to what your customers have to say about you and respond instantly across all your social media channels.
uReview Me is a reputation management software that enables enterprises and organizations collect feedback from their customers, track their satisfaction, and publish positive reviews on various online channels to boost their image further, market their products and services. It is a simple and easy to use tool that has millions of users around the world and available to use on multiple platforms such as Microsoft Windows, Mac OS, and Linux etc.
With the help of this tool, you can request the customer to provide feedback and publish all the positive reviews to project a positive brand and monitor the online reputation of your business by collecting reviews from more than hundreds of websites. Positive reviews from actual users help increase your online sales and also help you to grow your business.
It, not just a tool that delivers a genuine review and feedback, but it also a customer experience management software that provides lots of key features to improve your customer experience. uReview Me includes core features such as custom email drip campaign, ability to generate reviews, SMS messaging, publish the online review, custom scheduling, automated removal from an email campaign and much more.
Unblu is another customer experience management software that allows financial institutions to enhance the digital experience they offer to their clients. With the help of this powerful software, insurance and banking entities can increase income and amplify their team’s productivity while reducing the prices and still augment their digital customer interaction.
Moreover, the tool delivers client support agents and website visitors to engage, browse and collaborate on the same page or mobile application simultaneously. It allows these activities through a host of solutions that let the financial group’s support team interact with the prospective clients and existing customers.
Unblu includes core features such as privacy mode, video chat, embedded co-browser, view and point mode, offline forms, agent list organization, real-time chat, customization and request filtering etc. All the features in this platform use on multiple devices such as Microsoft Windows, Mac and Android etc.
The great thing about this tool is that it introduces their admin desk or dashboard that allows their users to review their engagements and allows them to find a way to improve their assistance. Unblu has two different price plans, such as Performance and Enterprise; both have different price and features.
Appcues is a customer experience management (CRM) software service that helps organizations implement a smooth, personalized user onboarding process. Even without IT skills, the user can create product tours, walkthroughs, and in-app message to welcome their new customers.
It is simple and easy to understand cloud-based application that can be set up in minutes with a point-and-click editor. Appcues is ideal for businesses of any size, but startup and small businesses are most likely to appreciate the app’s no-frills, low cost and scalable features.
The ultimate objective of the tool is to help customers to be more engaged and loyal to solving onboarding pain points. It is not just a customer experience management software; it also offers testing features that improve your software performance.
Appcues includes core features such as unlimited flows, audience targeting and personalization, flow analytics, customization and advanced user permissions etc. It has three different price plans such as Starter, Stander and Enterprise.
Contactually is a CRM (customer relationship management) software or tool that turns businesses relationship into results. The platform allows companies to oversee and manage communication activities using an easy-to-use and well-built interface.
The tool is ideal primarily for small and medium-sized firms that want to remain in contact with their main contractors and supplies as well as freelancers who want to discuss with their multiple clients using one solid communication platform. Contactually can import contacts from and allows users to create categories for contacts, use templates and merge accounts.
Group members can easily share contacts and perform specific roles while at the same time remaining with your operations. Depending on their needs, the user will also have access to advanced features including bulk messaging targeting and segmentation and comprehensive library of nurturing content etc.
There are millions of users around the world and available to use on multiple platforms such as Microsoft Windows, iPad and Android etc. Its primary purpose is to deliver advanced communication management features to relieve users from the company’s normal wasted time that usually comes from the implementation of routine and cumbersome communication tasks. Contactually also offers customization that attracts more audience around the world.
SwipedOn is a customer engagement and management platform specially made for companies, organizations and businesses of all the sizes. The platform has a professional look, digital input and output, streamline and track the time that improves the communication among their staff. It allows the users to make a good first impression with their visitor and customers.
SwipedOn allows receptionists to pre-register the information of their visitor. Also, the visitor can sign a non-disclosure agreement or welcome agreement quickly. Like the other similar platforms, it also offers customization option that allows them to add images, logo, and colours.
The great thing about this platform is that it offers an evacuation management feature which helps the user improve the safety and security of their audience and employees. In case of emergency, they can use the software to check if their employees and visitor are within their premises. It is best for a small and big organization that has thousands of employees and users. SwipedOn includes core features such as ID tags, self-register, custom visitor filed and time tracking etc.
SaleMove is a customer engagement software that allows the companies and organizations to deliver robust, high-touch and personalized online customer experience. It provides a unique user platform, offers the most qualified sales prospects with personalized human interaction even through online channels.
SaleMove is a simple but powerful platform that has a comprehensive toolset that helps them spot, identify, communicate and engage their customer online. With the help of this software, companies can develop and deliver tons of higher-touch engagements with their customers, improved customer support and bigger customer success.
The platform gives enterprises a massive boost with its capability to create and deliver personalized higher-touch engagement through a variety of channels such as live chat, audio and video. SaleMove also includes core features such as customer identification, omnicide, a phone call to online engagement, co-browser, face-to-face conversation and much more.
CXQuest is another simple but powerful customer experience and retention management software used by leading companies from different industries. The software has millions of users around the world who can use it to deliver better customer experience. One of the most exciting thing about this platform is that it offers customer experience transformation solutions to integrate with up to 200 other industry-leading software.
The self-service platform is also fully customizable and allows businesses to manage customer engagement more quickly and effectively. It offers customer intelligence through behavioural tracking and helps predict churn more accurately.
With the help of this platform, you can quickly get and deliver useful information that your customer acutely want. The platform provides insights and detailed information and supports multiple kinds of analysis, including organizational, journey, cause and category. Like the other similar platforms, it also has a list of key features that make it enhance than others.
Amity is a customer engagement and management software that gives businesses a platform to understand their audience fully, determine trends, behaviours and discover opportunities to improve customer interaction, marketing and sales. It is a bit different platform as compared to other similar customer engagement and management software that introduce lots of new features that make it better than others.
With the help of this software user can change the customer sense, health or rhythm, devise the right action based on smart recommendations and execute effective strategies to attract and retain customers, improve customer loyalty and growth using real-time data and insights.
It supplies businesses with the robust and feature-rich customer success software that enable them to entirely focus on comprehending their customer and use the information to achieve and maintain customer loyalty and satisfaction while keeping revenues high their business growing.
Amity is not a platform that improves your audience but also software that allows you to get necessary information about your customers. The software includes core features such as quick implementation, easy to use, action playbooks, useful dashboards and track real-time customer adoption etc.
Store Vantage is a most popular customer management software specially designed to help appointment-based businesses to confirm online bookings, email reminder and keep client profiles. It is designed to encourage your client to refer to friends and write reviews that will help you in sharping your brand image.
With the help of this system, your client can see the available time and book online actions at any time without calling in. There are three core parts of the system such as online scheduling, online CRM solutions and reservation system that work together to deliver a customer-pleasing experience.
Store Vantage offers lots of benefits to clients, employees and the business owners. Some most prominent features are online booking, customer management, automatic appointment reminder, customer outreach, informative customer profile and customer feedback etc. Store Vantage is a simple and powerful software that helps the businesses to deliver better customer care experience.
Swift Polling is a real-time, user-friendly and web polling platforms that allow organization, companies and individuals to create and distribute polls via text and other online channels. The user can display real-time results from within the presentation, encouraging pollsters to engage with one another via an inclusive discussion.
With the help of this platform, the user will find it easy and fun to create polls for their target audience. It comes with the selection of web templates for faster and easier poll creation and display. All the questions, comments and result can be displayed in real-time, the user gets honest reactions and responses from their people to help them derive useful insights and information about their service, products and other topics under the sun.
Swift Polling gives you an intuitive polling application that helps you to collect opinions, comments and response from your target people effortlessly. Just like the other similar platforms, it also has a set of key features such as real-time SMS polling, interactive real-time results, real-time web polling and full Microsoft PowerPoint integration etc. Basic, Premium, Presentation, Pro and Conference these are five price plans for the platform. Each one has its features and price.
ELEAD1ONE is an all-in-one CRM (customer relationship management) software created for the automotive retail industry and car dealership of all sizes. It is a flexible, robust, and easy to understand software that is ideal for automotive dealer groups, franchised and independent dealership retailers.
The ultimate objective of this platform is to help automotive shop and car dealers increase their sales and maximise their profits by allows them to deliver the customer with great buying experiences. ELEAD1ONE make the processes of purchasing cars and requesting services convenient and efficient by enables them to do it from their mobile or computer devices.
It allows users to provide all the information that their customers need to buy a car that fits their lifestyle, user preference and personality. ELEAD1ONE is not just customer relationship management software, but it also has lead management features that work with the platform’s car inventory tools and mobile sales application.
Lead routing, send vehicle information, price analysis, automated quote, ready to buy opportunities, vehicle valuations and VIN scanner these are core features of the ELEAD1ONE. With fast and user-friendly interface. Just like the other similar platforms, it also has multiple price plans, and each one has its features and price.
Satmetrix is a customer experience management software specially designed to help you create and manage the unique and exciting customer journey. It is a simple but powerful platform that has millions of users and available to use on multiple platforms including Microsoft Windows, Linux, and Mac OS etc.
Satmetrix is more than just software for implementing customer surveys and gather feedback. It helps you, customer, better and improves their overall experience with your brands, service and products. The platform has lots of advanced tools that accurately measure and gauge customer experience and satisfaction.
With the help of this helpful tool, you cannot improve your audience but get all the necessary information that helps you to deliver the same thing which your customer wants. It gives you a unified and comprehensive view of your customer’s journey in real-time.
It delivers all the information in stunning and easy to understand visualizations, enable you to quickly comprehend the pulse of your customers and make the right move and decisions to ensure that you deliver the experience that engages your business. Targeted change, customer experience data collection and integration, action management, process management and automated analytics these are core features of the platform.
CloudCherry is another feedback and review management software that improve the quality and credibility of your service and make the conversation with your customers better. It is a fast and straightforward customer experience improvement platform used to measure, track engagement and turn into the actionable data.
It has a vast range of unique features and functionalities that’s the way it has more millions of users across 14 countries and set of valuable awards. The system unites a total of 17 different commutation channels in the single dashboard so that your agent will miss no customer inquiry.
With the help of this software, you get to analyze your email messages, monitor social platforms reactions, contact your users via chatbots and embed links in your emails. In such away, you cannot engage the more audience but also collect all the necessary information about your customers and act on your tickets, analyze data and report on it.
The platform makes sure you will react in the right way and at the right time to corporate the environment. The best exciting thing about this platform is that it offers enough customization option that attracts more audience around the world.
CloudCherry includes core features such as flexible questionnaire builder, scheduled report, insight centre mobile application, tracking and call centre and much more. Its SMB and enterprise pricing information are available only upon request.
Yotpo is one of the best and review management software specially made for an e-commerce store and retail businesses. It is an excellent platform that gives you customer voice and a camera as well as allows to collect any type of customer content or curate it from social.
With the help of this software, you can quickly get more reviews, Q&A, and Images with artificially intelligent requests that ensure you ask in the right way, at the right time. The system makes it possible for clients to generate products reviews and use the great among them as their scale-boosting incentives.
Yotpo tool is designed as the plug and play social review and e-commerce software which collect more verified reviews than any of its complements and provide the customer with a fast and straightforward review experience. The most addictive thing about this platform is that Yotpo’s work is not finished when the customer completes the purchase, it has a unique plethora of retention tools that keep the customer coming back or buy more of your products.
Yotpo is not just a feedback and review management tool, but it also has lots of new features that increase your sale and make customer care experience enhance. Some most prominent features are commenting, powerful analytic, entirely social, powerful moderation tools and tools to turn your reviews into the SEO gold.
WalkMe is a cloud-based, enterprise-class guidance and engagement software that radically simplifies the online user experience. It achieves this task by using tools such as notification bars, pop-up balloons, and call to action buttons to walk users through every step of a process until completion. The platform is specially created to make the customer’s experience seem effortless and more effortless, engaging, and focused on whether they are using software or an online portal.
It also drives them to action by highlighting new options and recommending relevant and high-value offerings. WalkMe can also anticipate user needs and deliver them with the exact kind of help they need, when and where they need it. It is a simple and easy-to-use software that has step-by-step instructions in the form of interactive tip balloons that show up on the screen, it can use to train new users, promote new users or walk them through support queries.
WalkMe includes core features that make it better than others such as WalkMe Player, WalkMe editor, walkthrus, autoplay, onboarding, screen size optimization, design and customization, automatic triggers, and multi-language support, etc. The software has two different enterprise pricing plans, and both have various features and prices.
Trustpilot is a Feedback and Review Management platform that connects businesses with their consumers and aims in creating trust and transparency between two sides. It is an excellent platform that helps you to create a strong brand reputation as you are enabled to gather feedback from your customers, know your customers better, and showcase your products, etc.
The platform also offers traffic boost via paid and organic search and allow both business and customer to meet. This functionality enables businesses to respond to both positive and negative reviews, reconnect and rescue dissatisfied customers.
Trustpilot has a powerful dashboard where you can access it all features and tools. With this platform, business is able to gather authentic reviews and make them handy for other customers to help them make purchasing decisions.
More than 120, 000 companies from up to 65 companies have experienced significant business growth since getting reviewed by Trustpilot such as WordPress and Dior. The platform also includes core features, such as receive and publish unlimited reviews, integrated review with third-party apps, and design and send out review request forms, etc.
Pay With A Tweet is the most popular social media tool that delivers reach through social shares. With the help of this platform, publishers can incentivize their users by offering products or content in exchange for a social post that will generate additional website traffic and sale. Using social network platforms as a referral technique is a perfect way to increase their audience and convert them in a customer.
Pay With A Tweet offer advanced level tool to do just that makes it ideal for all size of businesses. It is quite a simple and easy-to-use solution. You just need to complete three simple steps to manage your reward process, such as choose a network, share and verify access. Pay With A Tweet is a commercial platform and offers three different price plans, such as Basic, Business, and Aklamio; each one has its own cost and core benefits.
Instant bug is an insights provider software platform that allows shipping quality applications with real-time contextual insights. The platform permits mobile teams to have comprehensive bugs and crash reports, performance monitoring, and, more importantly, real-time user surveys and feedback.
You have instant feedback on your development and if there are some issues with the application are there, you can ultimately identify and resolve even the severe cases. You have a plus point with the application monitoring, which means users will have no complaints at all over the application usage. Instant bug is surfacing all the useful insights that allow you to make effective decisions to change accordingly. There are multiple features there for you to receive console logs, network logs, visual reports, easy debugging of real issues, contextual mobile surveys, maintain existing workflow, project management, and more to add.
Nicereply is a smart and easy to use customer feedback platform that allows you to create and send a vibrant one-click survey to measure customer satisfaction. The software gives you a reliable way to continually work to better your customer satisfaction, which means teams can produce the results according to customer satisfaction. You have the customer effort score feature that will measure your customer’s effort when dealing with you; for this, you have CES to find the issues and remove all the frictions.
You can capture all the customers’ insights, whether they are satisfied, loyal, advocacy, and more with Nicereply. Nicereply is dispensing complete customization tailored to your surveys with themes, customized color and logo, and more without any programming skills. The software provides multiple features to you in signature surveys, instant ratting, mobile-ready surveys, NPS campaigns, color themes, branding, custom survey domain, multiple sync options, dashboards, leader boards, rating fee, reports histograms, trend charts, and more to add.
Heap.io is a smart analytics platform that features support with the product and marketing and helps teams craft rich digital experiences to multiple conversions. You have all the customer data. There are automated tools for you to transform that data into action, which means you have better decision making capability that improves the performance.
Whether you will get feedback on the type of devices, button clicks, sales funnel, users by segment, and form submit with Heap, and you can do them with ease. The platform is surfacing reliable support to you with the complete dataset, which permits you to interact with the product ultimately, with no need for code and no need to device what to track. You can improve the customer journey by reasonable means with activation, acquisition, retention, revenue, and referral. Furthermore, Heap is dong extensively good for vendors requiring writing track, combing mobile and web visits to a single user identity, and provides powerful integrations to import data from tools.
Apptentive is an all in one mobile customer feedback solution that allows you to make better decisions with actionable feedback. Powerful Voice of the Customer solution, you can capture invaluable feedback to take rapid action to win back customers and activate fans at a scale. You have a better collection process across your mobile channels that will help you track customers’ voices and evaluate better with the shifts sentiments.
Act accordingly on feedback based on the sentiment that will enhance retention and make customer-centric product decisions. There are multiple features on offer: online access, onsite management, Kiosk support, Point of sale, enrichment, integrations, retargeting, API integrations, exporting options, executive insights, application health, fan signal, and much more form the single software solution. Furthermore, Apptentive makes things more comfortable with its solution providing fast time to value, enriching customer data, and accurate targeting and measurement.
KnockKnock is a tool that allows users to track malware, even those which install themselves when the users start their system. The tool informs the users that malware is persistently installing themselves in their Mac, and they can run a quick scan on it.
Users can scan their periodic scripts, spotlight importers, login items, Quicklook plugins, and much more. Users can download the ZIP file from the website and can install it in their system to be aware of the recurring malware. Users can start scanning the known locations by a single click, and in the result section, it has the categories of malware on the left and their description on the right.
KnockKnock allows users to know where the malware is located, and users can get the total number of viruses through a query button. Lastly, users can view the complete information from its hash, size to pList on the malware by clicking on it.
Userpilot is an online product experience solution created for customer success and product teams to onboard users and increase product adoption. It is a code-free solution that allows the creation, management, and A/B testing of custom flows, and customization of the user interface, goal setting as well as tracking, and more.
The software allows product and customer success teams to build a range of custom product flows without using any coding. Its flow builder enables the customization of all parts of the user interface, including buttons, images, backgrounds, and colors, to match company branding and product themes.
Unlike most of the leading solutions, Userpilot’s engine also automatically detects design changes and reacts accordingly so that experiences trigger when relevant. Experiences can span several pages within the product and react to all user interactions.
Its onboarding flows enable users to choose their journeys, while product adoption flows can be used to introduce new features and stimulate feature discovery. It also has a feature that allows users to set performance goals and track them to judge the success of each product experience.
Alchemer EFM is an intelligent enterprise feedback management system that allows people to take action through the method they used in their day to day routine. This system provides accurate customer feedback that will let teams resolve issues and deliver a rich user experience, and you will surely see tangible results. The software is kept on accelerating the process, which means you have a more reasonable means to create and deploy the system you need.
Alchemer EFM gives you multiple capabilities like customizing and optimizing your survey building, optimizing distribution for maximum response, and building surveys with the best data. There is also a possibility of the integrated feedback to weave Alchemer EFM into the system currently using the people. Furthermore, you have multiple reports like standard configuration reports, customer reports and dashboards, automated individual and dashboard layouts, automated individual assessment, custom insight reports, and tableau dashboard workbook.
Medallia Experience Cloud is the world’s leading CXM platform, providing the experience intelligence for businesses to deliver amazing customer experiences. The software is designed to continuously capture and analyze customer feedback, then translate that data into action. Using a combination of machine learning and human analysts, brands can easily identify and fix problems before they become costly. By working with it, companies are able to create a culture of continuous improvement in their organization.
Medallia has thousands of customers across different industries, including hospitality, financial services and retail, delivering significant improvements in both customer experience and business performance. Its mission is to help companies create a culture of customer-centricity. It does this by delivering a CXM platform that helps businesses gather rich and actionable customer feedback and insights while delivering the technology they need to implement change. The platform is providing a business with an extravagant approach to deal with an enormous amount of data related to customers and identify the major trends to make more effective decisions for sure.
Qualtrics CustomerXM is the first Customer Experience Management System (CEM) built for today’s modern customer experience. Through consistent, relevant interactions and immersive experiences, customers trust you more, renew more often and spend more. Qualtrics CustomerX solutions span the customer journey from awareness to advocacy and include tools for email and website personalization, in-app messaging, surveys, and other technologies to embed in your digital journey.
CustomerX is simple, cloud-based software that delivers real-time insights to help your team design a seamless experience that moves customers through the sales funnel. Qualtrics Customer Experience Management lets you quickly create a dedicated website for collecting customer experience data and providing a single place for customers to offer feedback about your brand and products. It provides you with Real-time, Big Data analytics on every interaction with customers and, more importantly, Predictive Business Intelligence for proactive customer service, marketing and sales.
RevueNow is a customer experience management software that allows companies to listen to and respond to all of their guest interactions and field service calls. It integrates directly with a company’s existing systems, giving them the ability to fully encompass their customers’ experiences in one place. Field service calls and guest interactions can now be coupled, collected, and analyzed for insight into customer sentiment, trends and service
It helps customer experience leaders in financial services, energy, airlines, and beyond deliver best-in-class service by enabling smart collaboration between agents and front-line teams. It provides crucial context and communication tools to improve agent productivity and customer experience while reducing customer wait time. With it, businesses can create and share video messages that are personalized, actionable and optimized for each customer’s device.