Desk.com Alternatives

Desk.com

Description
Desk.com is one of most leading customer support software designed for those who are still using a fast and easy way to deliver heroic customer service. The software geared towards SMEs, but it also comprehensive for large enterprises. With the help of this solution, businesses are collated all customer conversation in one channel where their team can easily collaborate to handle, personalize and manage responses with efficiency to satisfy customer concerns via the phone chat, email and social media… read more
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11 Desk.com Alternatives & Similar Software

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1. SurveyMonkey

SurveyMonkey is an online survey platform founded in 1999 by Ryan Finley. It provides free customization surveys and suit of paid back-end programs that include data analysis, bias elimination, sample selection and data representation tools. Moreover, it also offers large-scale enterprise options for companies interested in data analysis, brand management and focused customer marketing. It is one of the best and simple way that allows you to create a high-performance culture by understanding on employee engagement. The platform has more than 25 million users around the world and more than 3 million survey responses collected every day. SurveyMonkey is best for you and your organization in order to manage your company’s data with advanced security and controls. Survey panel, app directory, content marketing, application management, customization and multiple survey types these are core features of the platform. Do try out, it is one of the best platforms to get the answers you need.

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2. Surveypal

Surveypal is a survey management software specially designed to simplify and accelerate survey reporting-related processes. The powerful management tool integrates smoothly with your existing CRM (customer relationship management) system allows you to get real-time customer insights and act on them quickly and decisively. With the help of this platform, you can easily remain in touch with your customers and make smart, data-driven decisions and actions that improve customer experience and steer your business to success. It is one of the best ways to list to the voice of the customers and fully comprehend what they look for. Surveypal delivers accurate data reporting with the opportunity to learn and enhance what you can resolve customer issues faster and increase customer spend. Both survey and customers feedback is essential in keeping your business aligned with your corporate goals and ensure that your customers are happy with your brand. Just like the other similar platforms it also offers simple drag and drops editor that allows you to create your own survey. Surveypal also offers lots of key features that make it better than others. Do try it out.

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3. SurveyAnyplace

SurveyAnyplace is another online survey platform that allows you to create engaging surveys that promote great user engagement. It is one of the best alternatives to SurveyMonkey and offers all the similar services with some new features. More importantly, it helps you to improve the surveys you already have and collect all the customer related data. It is integrated with Facebook and price reasonably to meet the needs of different clients. SurveyAnyplace offers modern-looking surveys that entice many respondents and are easy to interact with using the modern mobile features. It is a simple but powerful platform that allows you to create different kinds of surveys or quiz easily. The platform has a massive collection of advanced tools that attract the more audience around the world. One of the most interesting thing about this platform is that it offers offline capability which means surveys can use offline and uploaded later on once connectivity is available. SurveyAnyplace includes core features such as hundreds of widgets, web and native embedding, customizable multi-device design, rule-based end screen, skip logic and much more. Overall, it is one of the best survey platforms as compared to the others.

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4. SurveyAnalytics

SurveyAnalytics is a world’s leading survey platform that offers a suite of interconnected and easy to use information collection and analysis solution. It is one of the best platforms that let the users gather and act on information so they can make better decisions. One of the most addictive thing about this platform is that it offers powerful DIY tools that allow users to take control of feedback from real-places in real-time. The platform also introduces enterprise grade research platform that provides companies with feedbacks and listening system capabilities in more than 30 industries, gathering feedbacks and analyzing the various form of data through online, mobile and custom pane or community. SurveyAnalytics is also known as the collaboration platform that allows users to share surveys and results as well as stylesheets. With the help of this platform, the user can easily create and share unlimited survey in order to get real-time feedback. It includes prominent features such as client dashboard, dial tasting, developer API, scripting API, gaming, and mobile survey etc. SurveyAnalytics has different price plans, and each plan has its own cost.

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5. SurveyGizmo

SurveyGizmo is a cloud-based survey software solution that makes it easy for businesses for all sort to easily create and design surveys, quizzes, polls and questionnaires. It is an alternative to Typeform and offers all the similar services with some new features and tools. Reaching out to the potential existing customers managing organizational and staff relationships and conducting researches has become more convenient through this software. Its customizable interface make it easy for users to offers an interactive experience to their audience. Companies can easily and quickly create a chart, pipe data and loop pages by using its advanced options and features to create an enriching survey experience. One of the most important fact about this survey solution is that it offers is the ease and suitability of conducting surveys through the online solution. To get the targeted audience in order to fill out the surveys or questionnaires, SurveyGizm’s pivotal that the survey interface is flexible, simple and engaging. Businesses just need to kind in questions into the surveys, the rest of customization, theme and reports are the major part of the plans that are offered by SurveyGizmo. There is also a massive range of core features that make it better survey solution for all size of businesses.

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6. SoGoSurvey

SoGoSurvey is a robust survey software solution that is simple yet powerful to use. You can choose a ready to use surveys templates or create your own by using a wide range of tools. The software has millions of users around the world who can use it to collect their customer feedback to enhance their service or products. You can use the solution to build a feel and look that represents your brand. It is more than just questions and answers solutions; the surveys are strategically build to help you engage your participants, built trust and relationships. Once results are collected and visible, you can easily transform them into the operable data. Powerful reporting analyzes data in real-time and generates professional and customizable reports with multiple graphics, charts and tables. It also includes Data pre-population, you can save the participant’s time and effort by pre-filling your online survey with details that you already know such as company name etc. SoGoSurvey comes as the alternative to Typeform but offers lots of new features and services that make it better than others. Its most prominent features include more than 16 ready to use surveys, track survey invitations, question display logic, automatically generate surveys, customization and make surveys anonymous etc. If you are looking for a feature-rich survey solution than try it out, it is specially designed for you.

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7. CheckMarket

CheckMarket is a professional survey platform that is created to help you and your team design and implement effective and engaging surveys as well as give you all the relevant and high actionable insights. The solution provides you with the massive selection of surveys templates crafted by professional from which you choose one that suits your needs. Once you are done creating your surveys, the software lets you distribute them simultaneously via the channel of your preference, whether email, SMS and social media etc. As compared to all the other similar survey solutions, it is quite simple to create surveys and collect feedback and insight compared to the traditional survey and research practices. It comes with a robust text editor then enable you to design your own templates from scratch, or you can start by choosing a professionally designed survey from its wide template collection. In order to make it better than others, the survey software introduces lots of new tools and features that automatically manage their major tasks. CheckMarket core features include rich-text editor, support more than 44 languages, customizable responsive design, automation and integration, white label options and text analysis etc. Do try it out, it is best for all size of businesses.

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8. SurveyMethods

SurveyMethods is a cloud-based online survey solution designed to help businesses create and design online surveys, polls and event registrations. It offers an excellent way of discovering your audience’s through on the new product or the competitor. Also, it offer vital tools for evaluating employees and collecting marketing intelligence. It is a comprehensive solution that makes it easy to conduct sophisticated online surveys to create key insights for effective data-driven decisions. The software has more than 100 styles for graphical presentations and 20 questions structures. Besides, the solution enables you to brand the survey with your company’s logo, colour and fonts. There is a massive range of professionally designed templates that are completely ready to use. SurveyMethods also includes core features such as online surveys, payment option, event management, email newsletters, survey management and data analysis etc. It has different price plans, and each plan has its own cost and benefits.

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9. QuickTapSurvey

QuickTapSurvey is an advanced level mobile survey and data collection service designed to help companies create effective and customized surveys. It is an ideal app for those who want to generate surveys and gather answers offline with their Android and iOS devices. This is the only survey application that enables data capture anywhere, even without internet connection. QuickTapSurvey, the perfect system for collecting customer review as well as for research, audits, lead capture and interactive kiosks. With the help of this software, users don’t have to rely on paper-based forms and surveys. The best thing about this application is that it transforms data-collecting into the easy, fast, and engaging process. It also allows users to instantly create insightful reports and take quick action; users can also import surveys from the world’s leading survey platforms such as SurveyMonkey and gather responses even they are not online. The solution also enables users to easily export data to Excel, Salesforce, MailChimp and lots of other popular tools. It delivers a platform with that you can create and design the perfect surveys for your business. You can tailor your surveys and determine whether your survey will be completed by the consumer or be self-administered and add screen layout. Beautiful design, auto-reply email, kiosk mode, add your own branding and unlimited responses these are core features of the solution. Overall, QuickTapSurvey is one of best survey solution as compared to the others.

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10. SurveySparrow

SurveySparrow is an all-in-one survey and feedback management software solution that allows businesses to easily create and administer surveys for determining the pulse of their employees and customers. It allows users to create and distribute surveys, prompting genuine and authentic answers, comments and different opinions from respondents. Its Employee Pulse Surveys helps businesses to create enhance the working environment that is conducive to employee growth and collaboration as well as improves productivity among others. On the other hand, the customer pulse surveys help businesses and organizations identify what empowers their clients to buy or avail their services and products what ticks them off, and what makes come back. SurveySparrow is designed to help both such as providing users with a crystal clear image of what the sentiments of their target people are and harness the power of review to steer their company towards a better and more profitable direction. As a customer pulse survey solution, it allows you to engage customers and discover and flaws of your services and products and collect real-time feedback from your clients on how you can further enhance their quality. SurveySparrow also includes core features such as deep insights, mobile first surveys, audience management and recurring surveys etc. Try it out; you’ll surely enjoy it.

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11. Typeform

TypeForm is a comprehensive survey software solution that comes with all the major tools, features and services for businesses, institutions, and organizations in order to deliver a more realistic experience. The software comes with the aims to find a complete solution to this challenge by making forms exciting and a fun activity to fill. To make it happen, it changed the conventional text and blank boxes structure of the forms and uses lots of interactive mediums that make the target people want to be part of the activity. Making a form on Typeform is very easy and simple yet a lot different from the other available applications in the market. Unlike most of the surveys feedback management solutions, it also comes with free API that allows you to integrate your all surveys and forms with other applications enjoy deliver a complete experience. Typeform also includes core features such as unlimited forms and surveys, free API, data export options, hidden filed and pricing calculator etc. It is a commercial solution and has different price plans; each plan has its own cost and core benefits.

More About Desk.com

Desk.com is one of most leading customer support software designed for those who are still using a fast and easy way to deliver heroic customer service. The software geared towards SMEs, but it also comprehensive for large enterprises. With the help of this solution, businesses are collated all customer conversation in one channel where their team can easily collaborate to handle, personalize and manage responses with efficiency to satisfy customer concerns via the phone chat, email and social media. Add or remove part-time agents when needed as well as allow you to track and engage customer sentiments with complete integrated social tools. Desk.com also allow you to create your own custom Support Center with advanced level desk editor, choosing your colour, contact forms or even fully tweak the design with HTML and CSS in order to match your website. Its content manager allows you to customize and update the support centre for a different brand without any IT skills. In order to deliver the comprehensive experience, Desk.com offers Salesforce Integration that allow sales and support team to share the same holistic view of a customer resulting inconsistent service. Overall, it is one of the best customer support software as compared to the others.

About the Moderator

Hugh Miller