Genesys Cloud CX
Genesys Cloud CX is a full-fledged cloud contact center solution that enhances agent and customer experiences across social, phone, text, email, and chat solutions. You can use it to construct a new realm of empathy and efficiency. It makes it possible to build a world for contact centers to anticipate needs and give timely responses to customers. You can boost agent productivity, first-call resolution, and average response rates by significant margins.
The business can get started right away and host effortless and fluid conversations through every channel. The smart, dynamic, and intuitive UI of the system is user-friendly, and everyone can be customized based on requirements. Get a complete overview of customer experiences and workforce engagement with great ease. The AI technology frees up the agents from tedious tasks and uses the data to offer crucial insights. Create the ideal solution from a wide range of native components, a huge ecosystem, and open APIs. There are many other features offered by the solution like Digital channels, Voice services, Inbound routing, Outbound campaigns, Workforce engagement, Customer self-service, Integrations and apps, and Unified Communications.
Genesys Cloud CX Alternatives
#1 8×8 X Series
8×8 X Series is a high-performance, trusted Integrated contact center, chat, voice, video, and APIs platform that allows you to make it easy for all employees, satisfy each customer and allow for business agility. You can boost the satisfaction of customers and give employees the tools they need to accomplish objectives at a higher pace. Improve the reputation of the business with global connectivity and local numbers from a single easy app.
Succeed in the upcoming 1:1 or every all-hands meeting in super quality with mobile and desktop screen-sharing. Communicate with the entire team with Team chat, which feels more natural and more productive. Enrich all websites, apps, and processes with better video and messaging conferencing capabilities. The platform can be integrated with prominent CRM and business apps like HubSpot, Freshdesk, okta, Azure, zendesk, Google Workspace, salesforce, and Teams. You can make great decisions with unified journey analytics for all customer and employee interactions channels. You are aided with workflows and insights powered by AI, recording, speech and coaching analytics, and real-time organization-wide reporting.
#2 RingCentral MVP
RingCentral MVP is a business communication solution that equips you with features and functionalities for Phone, Messaging, and Video. The software comes packed with many key highlights like local and unlimited long-distance calling, conferencing, and auto-recording. It is a completely integrated mobile-based phone solution that assists in keeping employees linked through several personal and business devices such as phones, smartphones, tablets, and desktops.
The provided mobile app is connected with the phone software and allows employees to stay in touch with colleagues, and customers, no matter the location. RingCentral is also integrated with prominent apps and platforms like Google Docs, Salesforce CRM, Dropbox, Box. Business can get their name on the map within minutes. Each phone can be used and set up instantly.
#3 Vonage Business Communications
Vonage Business Communications allows you to converse with colleagues and customers worldwide across video meetings, social, fax, voice, SMS, and team messaging’s. It is highly reliable and guarantees near 100% uptime and quality of service. You can boost productivity and engage with customers and team members from any location. The solution is equipped with more than 50 business features that run on your internet. It is supported in over 96 World Numbers and 40 + Countries for local inbound calling.
The voice module encompasses many features like Virtual Receptionist, Click-to-Dial, Call Monitoring, Local or Geographic Number, Call Flip, and Paperless Fax. Everyone can get in touch with their colleagues from any location on the globe. The software can be used on the mobile or desktop and provides video and voice collaboration along with chat. You can schedule meetings in real-time through the calendar. It allows you to share and record meetings and conduct up to 25 simultaneous videos while the session is underway.
#4 Ooma Office
Ooma Office enables you to stay engaged with team members from any location with great ease. You can work with co-workers on a remote basis through extension dialing, group messaging, group calls, making it easy for you to communicate with colleagues from anywhere around the globe. The solution ensures no calls are missed by routing all essential business phone calls in the app.
The user can shift calls to their colleagues to assist customers and clients in getting the help they require much faster. Move between calls through the mobile app and desktop phone to keep the conversation flowing. Review the voicemail from any location straight from the phone app. Maintain the existing number or select a new one from the desired area code.
CallFire is one of the leading platforms that provide you with Calling and Texting solutions that assist in reaching more customers. The characteristics include IVR, Text Messaging, Voice Broadcast, and Call Tracking. You can utilize the text and phone call reminders to build customer relationships and introduce them to fresh opportunities. Deliver personalized messages to each and every prospect and customer in minutes instead of hours.
Grow the revenue in no time by activating lead lists, decreasing collection cycles, and monitoring advertising performance. The platform is highly reliable and is trusted by many businesses in different industries. It has won multiple awards and has been featured in several famous tabloids. It is the number one solution for increasing sales, decreasing customer attrition, and initiating direct customer conversations.
Broadvoice is a highly reliable business communication platform designed for cross-channel collaboration. You can use it for the purpose of communicating, engaging, and expanding with this highly-rated cloud phone service platform, including chat, phone, video, and SMS. It unified cloud-based team collaboration, business phones, business text messaging, and video conferencing, providing you with full access to communication services from one provider make to work with each other. Revolutionize the phones, and save without doing away with the hardware. Construct connected experiences with contact center solutions for BPOs, and SMBs.
Enhance interaction with customers and connect with new audiences. Switch to a new phone system and save a considerable amount of money. The SIP trunk phone services replace the costly dial tone with inexpensive, state-of-the-art cloud calling backed by the available internet connection. This lets you retain the exiting devices, handle business phone highlights from a basic dashboard, and save valuable money. The platform is best for many industries like Law, Restaurants, Education, Healthcare, Multi-Site Retail, Real Estate, Automotive, and Finance.
#7 Zoom Phone
Zoom Phone is a fully-features cloud phone system that meets the needs of all types of businesses, no matter their sizes. It comes with a simple and user-friendly interface that provides you with the same experience as Zoom Meetings. The platform was designed with geographic redundancy and reliability in mind. You can use it to work from anywhere without restrictions. It makes it easy for you to work in the desired way and anywhere, and it also assists in solving challenging business problems.
You can enable the end-users to start phone calls with full convenience and in a way that is similar to zoom video meetings. The smart and dynamic interface allows for easy business group and end-user management. One of the prominent features is the Global coverage that gives everyone the opportunity to connect with anyone in any location in the globe. It also enables protected voice calls across every supported device. Zoom Phone integrates with major hardware providers, business apps, and contact center partners to deliver the best experience for everyone.
#8 Webex Calling
Webex Calling provides you with cloud calling to engage with customers and teammates from anywhere without restrictions. You can leverage the enterprise-grade calling to revolutionize the way things are done and grow the revenue. Give everyone in the businesses access to a robust VoIP solution that keeps everyone connected from everywhere. You will never have to face troublesome situations like missing a call as a complete set of powerful cloud features are provided.
The team members can consolidate their communications in a single, protected, and user-friendly app for messaging, calling, and meetings. Everyone can handle their users and services in a single place and mitigate the overhead of a physical phone. The platform encompasses all the bases with visual voicemail, merging, do not disturb, call waiting, forwarding, and holding. Transfer calls from one device to the next or Shift to a video meeting without hassle. Fulfill more business calls thanks to the availability of extensions, phone menu, and intelligent call routing features. Other features include 6-way conference calling, Extensions, Unlimited local and domestic long-distance, and Audio and Video calls.
#9 NICE CXone
NICE CXone is an all-in-one CX cloud solution that defines a new standard for the best customer experience. You can transform the customer experience and engage with customers from any point in the journey. It is a platform that works and thinks to its fullest potential to offer frictionless experiences across the whole customer journey for the whole contact center. You can provide customers a great beginning to all journeys with knowledge management across mobile, search, and websites.
Give customers a walkthrough of the journey tailored to their needs with AI-powered experiences. Streamline success with accurate information and guidance for personalized and fast experiences. Harness the full CX power with a complete view across operations. One of the key highlights of the solution is Automation, which reduces the challenges that arise in service delivery for quicker resolution of customer problems and decreased costs. Create the correct journeys across with a CX-led, purpose-built AI engine. Activate innovation and advancement via an extendable platform that can be scaled securely and deployed without hassle.
Vonix provides you with an enterprise-grade VoIP Phone system and Business messaging platform with support for chat, calling, and messaging for businesses of all sizes. You can use it to enhance communication in the business with essential features, dependable support, and top-notch service. It can be integrated across all devices to preserve time and increase work efficiency. The digital calling aspect allows businesses to get clearer and better communication than existing landlines.
The platform’s in-house staff can assist you with each phase. This removes the need for call centers to be ignored or waiting on hold. The business can connect their phone systems with every device they have to preserve time and access everything in real-time. Bring success to the office with dependable Polycom VoIP hardware. Each phone offered by the platform runs well with the business VoIP systems, resulting in zero headaches.
#11 Kixie PowerCall
Kixie PowerCall is a great Chrome extension that makes it easy for you to start dialing and help reps make calls in seconds and not in hours. Everyone can initiate a new Call in a few seconds by installing the solution on their Chromebooks, Mac, and Windows. It takes little time to set up and boosts the productivity of reps by a significant margin. There is no need for hardware, and the only requirements are a headset and a stable internet connection.
Those without a headset can use Kixie to connect to their existing desk or cell phone. The extension is suitable for dialing anywhere in the world. Landlines are much slower than PowerCall, which is able to dial anywhere with a connection to the Internet. You can dial leads from web pages like Yelp, use Google Spreadsheet, or online search. The solution provides many other features like Screen Pops, Reporting Insights, Custom Call Dispositions, Call Recordings, Live Call Coaching, Click-to-Call, Voicemail Drop, and AI Local Presence.
ShoreTel is a unified communication solution for conferencing, mobility applications, collaboration, and all the significant features that cater to businesses of all sizes. It is a commercial solution that has thousands of users around the world who can use it to manage their business needs.
Just like the other similar systems, it also offers a full customization system to match the business needs. To create your system, you don’t need any professional IT skills. The solution communicator extends UC application to both mobile and desktop devices.
With the help of its mobility, you can easily participate in multi-party video conferences with tablets and smartphones. ShoreTel also includes core features such as agent manager, user-friendly interface, call reporting, communicator, and much more. It also has different price plans, and each plan has its features, services, and cost.
CorvisaOne is another cloud-based communications suite that is specially designed for companies that need features for managing inbound or outbound call centers. It offers all the significant and prominent features that manage your complete system, such as queue and skills-based routing, ACD, IVR, real-time reporting and call recording, etc.
The suite comes with an integrated cloud phone system with some additional services and functionalities. The best part of this suite is that it is fully customizable to fit a company’s current work processes through its Corvisa’s Summit Platform that enables company code-level access to the suite. Like the others, it also supports integrations to third-party systems.
CorvisaOne is also suitable for all kinds of B2B and B2C businesses in any industry. It is recommended to the organizations that will need up to five users. The suite can be applied without IT involvement and offers assistance to the companies that want customization. CorvisaOne includes core features such as integration with Salesforce, stay compliant without losing efficiencies, automate your workflow, 24/7 monitoring, and much more. Overall, it is a simple but powerful call center software for all sizes of businesses.
Five9 is a leading call center software that allows agents to manage inbound, outbound, and multi-channel contact centers. It is easy to use, affordable, secure, and reliable solution that offers all the vital services and tasks to manage your complete agent activity. The smart dialer features help agents handle your life perspective. The agent can contact customers by mobile or landline phone, online conversation, monitoring, and report performance metric.
To use it, you need internet-ready computers and headsets to use Five9, and the service can be adapted to suit businesses that need to accommodate seasonal demands, peak call times, and seasonal demands more. The five9 solution can also be integrated with various customer relationship management applications.
It is more than just a call center software that also allows you to handle, manage, and report on each customer integration from every communication channel and match them to the best resources. Five9 also has a list of core features that make it more exciting and better than others. Do try it out, you’ll be amazed at all the things in this powerful solution.
#15 NICE inContact
NICE inContact provides the world’s #1 cloud customer experience solution that makes it easy and affordable for organizations to provide exceptional customer experience while meeting key business metrics. It is a SaaS-based call center solution that helps businesses to maximize the quality of leads and minimizes the cost of client interaction.
It comprises many features required to process inbound requests. Also, it helps businesses to connect with customers via multiple channels, including email, inbound/outbound voice, voicemail, chat, and social media, etc. NICE inContact also introduce various call routings features such as IVR, ACD, and workforce optimization capabilities like e-learning, hiring, and WFM that attract more audience around the world.
As with all the other similar solutions, it also integrates with popular CRM applications, Salesforce, and Oracle Service Cloud. The solution can be used by small businesses and large enterprises, available to use in more than a hundred countries, and has two thousand users. NICE inContact is a commercial solution and convenient to use on the Mac OS, Web, and Windows Operating System.
#16 Amp Telecom
Amp Telecom is a powerful all-in-one cloud-based business Voice Over IP and calling platform for any midsize and large enterprises that come with crystal clear calling, 24/7 reliability, and can help you save more than 60% off your monthly phone bill. The solution includes key features such as call routing, interactive voice response, monitoring, voicemail-to-email, conferencing and extension directories, etc. It is compatible with Cisco, Polycom, Grandstream, and many other SIP/VoIP telephone providers. One of the most interesting things about this solution is that it offers Transport Layer Security and adheres to Secure Real-time Transport Protocol to encrypt the communication channel between the callers and the customers.
The solution also offers admin and user portals that show calling status, reviews, recordings, voicemails, and stored communications. All the features of the solution can be combined and customized to suit your business. Its most prominent features are admin and user portal, business continuity, API access, automated attendant, call barging, call blocking and caller ID, etc. All in all, Amp Telecom is one of the best solutions as compared to the others.
#17 Simple Phone Co.
Work anywhere with Simple Phone Co which is a powerful cloud-based business VoIP system for all kinds of small to midsize businesses. The system introduces a drags and drops call flow manager to configure all the service features.
Voicemail can be set up to be delivered to phones, smartphones, and email and fax can be sent and received through email. You can easily create custom conference call bridges that utilize unused lines. Just like the others, similar solutions, mobile phones can be added to the platform, and you can access the phone system, dial extension, and mask caller ID from any other phone.
Call flow, faxing, hot desk extension, conference, advanced voicemail, time of day, DISA dialing and ringing groups are also features of the solution. You can edit an unlimited number of users, groups, and devices regardless of plan size. Do try it out, you’ll be amazed at all the things on this stunning platform.
Nextiva is a VoIP (voice-over-internet-protocol) solution for small business enterprise-level telephony services, helps them to streamline the company’s communications and establish an in-house business VoIP phone system. It is a simple but powerful platform that also comes with lots of advanced tools and some new functionalities that manage your various tasks.
The solution offers integrated and scalable PBX trunks, host call centers and online faxing solutions, etc. Nextiva also includes lots of prominent features such as advanced call routing, mobile integration, caller ID, conference, and much more. With the help of this solution, you can easily manage all of your options from the Nextiva Office Manage, a powerful web-interface.
It also can be accompanied by VoIP phones and hardware accessories if needed. Just like the other similar platforms, it also has different versions such as Call Center Pro and Call Center Enterprise; each has its costs, tools, and core benefits. Do try it out, if you need a powerful VoIP system.
#19 Business Voice
Business Voice developed by PanTerra. It is a business VoIP system that allows you to take or make calls from your office phone number, communicate with your team, access files, and much more. It is another alternative to Vonage Business that introduces some additional features to make more powerful espionage.
The solution contains an array of features including IM, unlimited calls, mobile applications, cloud sync and softphone, other applications such as automatic call distribution, call recording, internet fax, and video conference, etc. Business Voice also interfaces with existing CRM applications such as Outlook, Salesforce, and many others.
It utilizes by small to large businesses across a massive range of industries such as finance, healthcare, and legal services, etc. The solution also has lots of prominent features that make it more interesting. Overall, Business Voice is one of the best VoIP solutions as compared to others.
#20 RingCentral Office
RingCentral Office is the world’s leading cloud-based business phone solution that offers business communication tools for fax, video, voice, and text. It is a similar solution to Vonage Business and gives lots of new services. The solution’s core features such as conference, unlimited long distance, and local calling and audio recording, etc.
RingCentral Office is also a fully integrated mobile-based phone or VoIP system that helps keep employees connected via a variety of business and personal devices, including tablets, smartphones, and desktops. It is also is known as the all-in-one VoIP system that helps you to connect customers, colleagues, and employees from any time anywhere. Additionally, it integrates with essential email platforms and other applications, including CRM, Google Doc, and Dropbox.
RingCentral Office is a complete solution that gets businesses up and running within minutes. All phones are ready for immediate use and setup. You can manage your phone preferences without any IT helps. Essentials, Standard, Premium, and Unlimited are price plan of the solution, and each one has its own cost and core benefits.
#21 Fusion Connect
Fusion Connect formerly known as MegaPath is a VoIP system that works with medium to large-size businesses in any industry. It offers companies Internet connectivity, manages network services, unified communications, security services, and more to make it more powerful. With the help of this solution, a business can use one provider to stay connected with customers on a secure network.
Fusion Connect system’s functionality includes the Internet, business phone, cloud IT, PBX, Broadband Internet, Call recording and conference, etc. Besides, the solution also offers some additional tools that manage your various business tasks, including customizing the reporting system.
Fusion Connect starts at a fundamental level, and now it has thousands of users around the world. The solution also includes softphones, SIP trucking, internet faxing, and auto-attendant functions. Fusion Connect is compatible with Mac and Windows operating systems, and it deployed on the web so you can access it anytime, anywhere.
#22 FluentStream VoIP
FluentStream is another VoIP or business phone solution that is specially designed for companies of all sizes. It is one of the best alternatives to Vonage Business Solution and offers lots of new services such as call monitoring, telemarking, reporting, and IVR, etc. The system is available both in cloud-based and on-premise deployment options.
Its powerful auto-attendant functionality enables you to record call greeting messages and play it for the callers. This exciting feature works as a virtual receptionist and directs calls directly to the information, teams, or individual as per your request. Just like other similar VoIP solutions, it also offers a conference system that comes with a virtual conference room in which any number of users can call in the joint meeting.
You can also be able to record the full meeting and customer calls and use it for all training, quality assessment, and reference. Another fantastic fact about this solution is that it offers a customized reporting system that attracts an audience around the world. If you are looking for an all-in-one business phone solution then try it out, it is specially made for you.
8×8 is a leading collection of comprehensive web-based business VoIP solutions that comes as the alternative to Vonage Business and offers all the similar services with some new features. Enterprise-grade phone service, mobile application, virtual meetings, and lots of others are available to help companies in virtually any industry optimize your communications. The solution is best for all sizes of businesses and offers some additional services to make it better than others.
Virtual Office offers PBX, mobile support, softphone, video conference, internet fax, and a myriad of other applications within the suite. One of the most exciting and enjoyable things about this application is that it integrates with lots of other systems, including outlook, Sugar CRM, NetSuite, and Zendesk, etc. Virtual Office by 8×8 has different price plans, and each plan has its core features and cost. Try it out.
#24 Jive Voice
Jive Voice or Jive Communication is a cloud-based unified communication solution to organizations of all sizes across the U.S.A. The solution includes integrated products for Business VoIP, contact center, and video conference, which are all cloud-based that can be accessed using web-browsers on the internet that allows the device or by installing a desktop application Windows and Mac devices.
It also offers a PBX call routing system, call recording, automatic call distribution, internet fax, softphone, and mobility that make it better than others. Its products are suitable for a broad range of organizations from all the small businesses to enterprise, K12 to higher education institutes to government, hospital, and more top education institutes. Jive Voice is also known as one the best cloud-based phone system which offers both local and long-distance calling.
With the help of this platform, you can fully customize your calling schedules and control various aspects of calling from a single portal. Its video provides cloud-based video conference capabilities that allow you to connect with your clients and co-workers face-to-face. Jive Voice also has lots of services and tools that make it better than others. Try it out; it is best for everyone.
#25 Vonage Business
Vonage Business is a cloud-based communication platform that is suitable for all kinds of small and midsize companies. It offers a unique business phone system that allows businesses to connect their VoIP phone system to any internet source and communicate via speech, text, or video conferencing. The solution offers flexible plans which can fit the needs of any business, and their service requires no contracts.
It is a straightforward and easy to use application that comes with lots of new tools and commutation functionalities that attract an audience around the world. Its basic package delivers the key features available in any simple VoIP system such as call announce, screening, multiple devices on the single extension, and do not disturb to name a few. All the calls on this platform are managed through the admin portal, where managers can quickly review call recordings, adjust dashboard visibility for employees, set up dialing restrictions, and view billing information, etc.
Vonage Business is also available to use on a mobile application that gives users another method for accessing the service at any time, anywhere. The platform also offers desktop plug-ins to customize the system that delivers all the essential services for free. With the help of this solution, users can also integrate their contacts from Google, Outlook, and all the other popular CRM systems.
3CX is a powerful software-based PBX that works with SIP standard-based IP Phones and VoIP Gateways. It wholly secure and reliable system that makes installation, management, and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance on your servers or in your cloud account.
The price of the solution is based on the number of calls that the system supports. 3CX solutions are tailored to different business sizes that range from those with four or fewer employees to enterprise with more than 1000 employees. The software-based PBX is including clients for smartphones, Mac, and Windows that allow you to use your office extension from anywhere.
Additionally, it offers a web-based video conference for free for up to 10 participants. 3CX also includes core features such as management console, web meeting, presence information, self-installation and management, and much more. Try it out; it is a powerful software-based PBX solution for all sizes of businesses.
#27 LANDesk Service Desk
LANDesk Service Desk is featured-rich process-driven software that allows users to effectively manage and automate the complete life-cycle of every business operation, such as initiation, updating, and closing. With its powerful core, users can be sure that every business process is not circumvented. With the help of this powerful help desk solution, businesses have the tools and the capabilities to easily deliver consistent and reliable IT to other businesses across the enterprise.
The highly configurable platform can be deployed as an on-premise option or a cloud-hosted system. It works similarly to other help desk solutions, but it offers many new tools and features to deliver a more realistic experience. The prominent feature includes mobile ITSM, IT self-service, social ITSM, ITIL processes and lots of others. LANDesk Service Desk has different price plans; each plan has its own cost and core benefits.
#28 8×8 Virtual Office
8×8 Virtual Office is a complete business communication solution that extends traditional phone services to powerful unified communications. It offers multiple advanced capabilities such as web conference, smartphone integration, internet fixing, an online dashboard that gives complete call management controls and connects with the people that matter more. It is specially designed to harness the power of the 8×8 communication cloud and make secure business calls from anywhere around the world.
To make it a comprehensive solution, 8×8 Virtual Office introduces a feature-rich FAX management system that makes it better than others. With the help of this solution, you can easily get access to all of your personal and business contacts, even allow you to add more contacts without any limitation. The solution also includes core features such as make secure business calls, a simple interface, conference calling, leverage HD voice, access all your business voicemails and unified team messaging, presence and collaboration, etc.
Calabrio is a platform that comes with integrated solutions to help the companies to stay in contact with their remote teams and manage their workforce effectively. The platform has a complete customer engagement suite that enables the employees to record their calls while talking to the customers and helps in capturing all the calls.
The platform allows users to access and evaluate customer interactions to gain insights on them. Moreover, it helps the companies in setting up a complete contact center and provides them workforce optimization solutions. The solution helps the companies and governments in contact tracing to give the users with their basic needs.
Calabrio enhances workforce engagement, and its Calabrio One offers the intelligent tools that enable the teams to deliver better performance at a lower cost. Lastly, it increases the call center agent’s everyday workflow performance through its automation and AI-driven capabilities and keeps their customers satisfied through it.
#30 Cloud IP PBX
Cloud IP PBX is a platform that offers users the necessary features of a premised-based Private Branch Exchange without any capital expense. The platform offers simultaneous calling and unified messaging for streamline services. The web portal feature of this platform allows users never to miss any of their calls when they are away from the desk or traveling.
The solution expands as the business expands and provides scalability to the companies. It does not have any up-front capital investment of hardware as all the servers reside off-site. The service covers the whole country, and customers can access the call centers anywhere.
Cloud IP PBX allows the employees to receive calls anywhere, as they will be forwarded to alternative numbers or business groups. Moreover, call center agents to get to use its paging, speed dial, auto-attendant features. Lastly, it offers state of the art IP telephones, and users can listen to voicemails anytime.
VoIP.ms is one of the most feature-rich VoIP providers that are fully compliant with FCC and CRTC regulations concerning all safety measures. The platform supports all the local, toll-free, and mobile number portability, including the free porting services that it provides to its users across the State and some other countries.
Users can keep their previous numbers and can get all the new services on it. Moreover, it comes with dialing rules, and users can know the position of their servers. It helps users by simplifying the way they connect with their system, and users can stay connected to their business even when they are out of their office.
VoIP.ms includes many other features, such as calling queues, three-way calling, audio conferencing, ring groups, recordings, call waiting, call encryption, and much more. Lastly, it allows users to keep a phone book, and users can avail of the call forwarding service.
CallTools is a platform that offers call center software to users to help them in expanding the reach of their business and to maximize their performance. The platform offers both precise preview dialing to intelligent predictive dialing for the business. It comes with a manager seat with no charges to pay to monitor the call center’s performance.
There are no additional fees for long-distance calls and helps in keeping everyone connected. Moreover, it is a cloud-based software that offers speed and reliability to users with an easy and affordable setup. It comes with the integration of CRM, which allows users to maintain their data when they switch dialing platforms.
CallTools helps in skipping bad numbers, instantly reduce agent downtime and scale anytime to an unlimited capacity of use. Moreover, it allows the managers to know how many calls are made by a single manager and other such details of calls.
#33 OnSIP Hosted VoIP
OnSIP Hosted VoIP is a cloud-based platform that offers PBX feature such voicemail to email to various businesses across different industries. In short, it gives the user’s voice a platform to reach inside and outside the company.
The solution is deployed 10 to 50 employees over one or multiple locations. It delivers a simple yet powerful service with amazing features and has the flexibility that the traditional phone systems lack. No downloading required as the software is controlled through the cloud. Key features include call routing and recording, access controls, unified communication, and contact management.
OnSIP Hosted VoIP allows companies to handle their business communication through its services and equipment. It also allows new customers to choose a new number or use their number for calls. OnSIP Hosted VoIP works on all kinds of platforms and devices and provides training through documentation and webinars. Support is available both online and during business hours. The software has a monthly subscription and flexible packages.
#34 One Call Now
One Call Now is a simple broadcast messaging platform that allows you to send voice, text, and email to an organization or group for various size in no time. The software comes with multiple solutions related to emergency notification, customer notification, employee communication, and more. One Call Now delivers reliable results with the 100% guarantee uptime with a fully redundant system, and every server, installation, and customer data is replicated that in turn prevents any loss of data.
The software has everything that an effective messaging platform required that includes unlimited messages with one annual fee, targeting messages to the right contact, flexibility, real-time reporting, and text to speech. You can send messages in several formats depending on the situation, whether you want text messages, mobile app, phone calls, or emails. One Call Now creates an unlimited number of contact subgroups from one to thousands for relevant communication and additional filter fields allows user to create groups dynamically.
OBi is one of the best open-source tools that allow you to produce audiobooks to create digital talking books that are easy to learn. You can create dynamic content via a powerful navigable audiobook production tool with little training requirement, and OBi is highly accessible that can be used by users of a diverse range. The platform is dispensing efficient workflows, and you can configure the recording process for both moderately and skilled expert users.
The software is currently the most advanced and preferred option built on an extensive network of volunteers for the new generation distributed production system. The tool is empowering individuals and organizations around the globe with feature-rich content creation, and you have all the support related to language, accessibility needs, and cost constraints. The spotlight features are the rich structure, multiple DAISY standards, Convenient integrations, enhancement of audio, low learning curve, tolerant to mistakes, empowers people with special needs, built-in post-production operations, and more to add.