11 Medallia Alternatives & Similar Software
Educate your customers through self-help support. Support Hero is an excellent solution that provides an advanced knowledge base system for all SaaS applications. More than 67% of app users prefer self-help support over contacting your support staff.
The solution has a list of core tools to create knowledgebase articles and tutorials because tutorials and FAQs are key to help your users discover your site’s feature. With the help of this platform, you can easily create, import, and manage all the support resources. Its advanced statistics will tell you what your user search for and what they need help with, which help you create support content that matches their common requests.
Support Hero comes as the alternative to Adobe RoboHelp but offers lots of new features that make it better than others. The most prominent features include leverage the statistics to improve the help center, help you to putt the right content in the right place, work perfectly with your favorite helpdesk, easy to understand interface and embed your help center, etc.
ScreenSteps is a simple yet powerful cloud-based solution designed to help you document your internal procedures, create and manage online knowledge base and delivery procedures to employees at the moment your employees need answers. It is best for all sizes of organizations and delivers all the primary tools and services to manage your content without limitation.
As compared to all the other similar platforms, it is quite simple and easy to use for you to do your job right by making your guides more visual and more comfortable to find. The solution has a simple sustain growth system to systematize employees’ training and customer education as well as gives your employees a place to go when they have questions about police and procedures and provide the customer a way to find answers on their own. ScreenSteps work a powerful tool that helps you write a lot of SOP’s, how to’s and user guide etc.
AnswerDash is a customer support software that allows companies to embed questions and answers directly on their websites and mobile applications in the form of a Q&A tab on the side of a page. Once your visitor clicks the tab, they are then provided with the page or a pop-up that contains a list of popular questions to choose from.
These floating tabs make it easy for visitors to quickly discover answers to their questions without having to exit the website and find the answers via search engines and other external sites. Aside from the other standard Q and A functionality, the solution allows customers to ask additional questions if they do not find the answer.
To deliver the complete experience, it also offers live chat and ticket integration so you can extend your support to your website visitors. With the help of the system, you can set up contextual self-service support that helps you to service your customers through the channels they prefer without you dealing with IT stuff. AnswerDash also offers key features such as unlimited Q and A, mobile support, quick start onboarding, multi-language capability, and live chat integration, etc.
Bold360 is the world’s most popular customer engagement solution that helps you better engage your website visitors. It is integrated with AI chatbot and live agent software that delivers the best of both worlds in the ridiculously simple customer engagement solution. Just like its name, it allows you to quickly get a 360 view of your customers and deliver the best which he wants.
With its web-based platform and simple dead interface, the solution delivers value, starting with the first customer integration. The best thing is that it offers a personalization solution that allows you to manage your data from disparate systems to route the customer to the best resources, whether that is a chatbot, digital asset, or live agent.
You will be able to serve them better because you’ll know them better. It is also known as a knowledge base that makes it better than others. Just like others, it also has a list of feature resources to deliver a more engaging experience.
Magentrix is collaboration software that helps organizations of all sizes to leverage the power of collaboration by creating custom community solutions, which improve communication, engagement, and productivity. It is a complete solution and offers all the primary tools and services that manage your work.
The solution allows businesses to connect seamlessly with Salesforce and Microsoft Dynamic CRM that enable users to synchronize and update their database through their portal bi-directionally. Magentrix introduces a new eLearning feature that helps you to train your team anytime, anywhere. It is fully integrated with Magentrix portals, and add-on modules let you create a wide variety of online training material in a user-friendly, interactive environment.
HelpDocs is an all-in-one self-service knowledge base to educate your customers. It is a powerful program that offers the easiest way to create a comprehensive and customizable support page and FAQs. HelpDocs is one of the best alternatives to Adobe RoboHelp and provides all the major services and features that make it better than others.
The solution gives your team a simple way to add topics and complete articles to help your customers succeed with your product. You no need to create any setup, just start writing and publish your articles without any limitations. It provide lots of unique looking templates to start; each template has its design and color combination to show your articles.
The solution also allows you to customize your knowledge base to make it match your brand with custom, JS, CSS, and HTML. As compared to all the other similar platforms, it is quite easy to understand and no require any expert skills to enjoy its services. HelpDocs include prominent features such as automatic numbered lists, easily make docs readable, customization, access control options, custom branding, and much more.
HelpSite is a simple service to help your setup the perfect support center or help site. It allows you to create a support site with your FAQs and knowledge base. HelpSite is a simple, beautiful, mobile-friendly, and searchable platform so your customers can find answers fast and easily. The solution offers a quick content form that auto-suggest articles as someone types your articles.
Its super easy-to-use admin interface helps you to create knowledge base articles with ease that populate your help site with answers to common questions and other helpful information. Unlike others, it also offers a fast search box that works like magic to find all the relevant, useful articles for your users. Another best part is that it is a fully customizable solution that allows you to easily customize it’s all functions, answers, and questions without any limitation.
HelpSite also includes prominent features such as user-friendly interface, create a team, custom domain, remove HelpSite branding, SSL on a custom domain and priority support, etc. There are four different price plans available on the platform, and each plan has its cost and features.
MadCap Flare is a leading content management software that helps you to create, manage, and publish intelligent content for any audience, language, or format. It is an all-in-one cloud-based solution specially designed for technical writers and content developers. The solution offers a variety of formats to create and publish your content, including print, online, desktop, and mobile.
MadCap Flare also supports the entire content development lifecycle, from content creation and subjects matter expert contribution to translate, task management, and project it offers complete end-to-end workflow.
With the help of this powerful platform, you can save a lot of time and harness the power of the single source and multi-channel publishing. Just like all the other similar content management solution, it also has a powerful dashboard where you can easily create, manage, and publish your content without any limitation. MadCap Flare also has a list of core features that make it better than others.
phpMyFAQ is a world’s most popular mobile-friendly, feature-rich, and open-source FAQ software that uses PHP 5.6+ and PHP7+. It is also known as a free content management software that allows you to quickly administrate your user, groups, news, categories, FAQ records, comments, and all the other related stuff with some advanced features and tools.
The system introduces user and group-based permission system that allows you to assign permission to users and groups as well as allow you to create a user and user groups with permissions and category and even record restrictions for viewing and creating content. phpMyFAQ is a complete and straightforward solution that offers all the primary tools and services to deliver a complete solution to manage your entire work.
The most prominent features of the solution include powerful search, active directory support, social network integration, community support, revision system, statistics, user comments, smart answering, backup and restore, and much more.
Adobe RoboHelp is a help authoring tool created and published by Adobe Systems for Windows. It is an excellent and easy to understand solution that helps you to create and deliver a personalized content experience for any device. With the help of this solution, you can publish next-generation responsive HTML5 plans that provide intuitive navigation and best in class search.
Adobe RoboHelp is also known as the best platform that helps users find relevant content faster by using different conditional tags and expressions that deliver personalized help experience. The solution also supports more targeted contextual help in the new and dynamically filtered output that helps you to see who content looks for different filter combinations.
Adobe RoboHelp includes key features such as create next-generation responsive layouts, search faster with autocomplete, great content accessibility, ability to add thumbnails, import folders to baggage files, and much more.
MindTouch is a leading platform that transforms the products and helps content your company already produces into the customer engagement channel. It is an all-in-one solution to create a better self-service strategy, enhance agent productivity, increase ticket deflection, and fuel self-service support.
The platform is specially made for enterprises and fast-growing companies that allow it to use its smart knowledge to increase support agent productivity and all the other services. One of the best parts is that it offers to elevate customer satisfaction with the self-service support that giving customers the knowledge they need at exactly the right time.
It captures all the knowledge during support interactions to fuel your self-service engine. To make it stronger, MindTouch also offers lots of key features such as an intelligent approach to tickets deflection, empower your agent to close tickets faster, easy to understand dashboard, complete guide, and much more. It is a commercial service and has different plans; each plan has its core benefits and features.
More About Medallia
Medallia is a Software-as-a-Service Enterprise Feedback Management and Customer Experience Management Solution and service to high-tech, retail, and business-to-business in the U.S and overseas. It is a simple yet powerful cloud-based CX software that collects customer feedback across the web, mobile social, and contact center channels.
The solution analyzes the data in real-time and provides action workflow to the team to boost customer loyalty, satisfaction, and overall performance. It analyses feedback from Twitter, Facebook all the other popular platforms to deliver all the real-time stuff.
The software capabilities include social media feedback and analyses, mobile feedback, direct goals, and text analytics, and dashboarding that effortlessly connect with your customers at any point in your journey via its preferred channel, including in-app surveys, emails, and website.
The solution includes prominent features such as benchmarking, push reporting, interactive analytics, data integration, and customer recovery, etc. Medallia is a commercial platform and has different price plans; each plan has its core benefits and features.