11 MindTouch Alternatives & Similar Software
Educate your customer through self-help support. Support Hero is an excellent solution that provides an advanced knowledge base system for all the SaaS applications. More than 67% app user prefer self-help support over contacting your support staff. The solution has a list of core tools to create knowledge base articles and tutorials because tutorials and FAQs are key to help your users discover your site’s feature. With the help of this platform, you can easily create, import and manage its all the support resources. Its advanced statistics will tell you what your user search for and what they need help with, which help you create support content that matches their common requests. Support Hero comes as the alternative to Adobe RoboHelp but offers lots of new features that make it better than others. The most prominent features include leverage the statistics to improve help center, help you to putt the right content in the right place, work perfectly with your favourite helpdesk, easy to understand interface and embed your help center etc. Overall, Support Hero is one of the best knowledge bases for all size of businesses.
ScreenSteps is a simple yet powerful cloud-based solution designed to help you document your internal procedures, create and manage online knowledge base and delivery procedures to employees at the moment your employees need answers. It is best for all size of organizations and delivers all the major tools and services to manage your content without limitation. As compared to all the other similar platforms it is quite simple and easy to use for you to do your job right by making your guides more visual and easier to find. The solution has a simple sustain growth system to systematize employees training and customer education as well as gives your employees a place to go when they have questions about police and procedures and give the customer a way to find answers on their own. ScreenSteps work a powerful tool that helps you write a lot of SOP’s, how to’s and user guide etc. If you are looking for a complete customer support software then try it out, it is best for you.
AnswerDash is a customer support software that allows companies to embed questions and answers directly on their websites and mobile applications in the form of a Q&A tab on the side of a page. Once your visitor clicks the tab, they are then provided with the page or a pop-up that contains a list of popular questions to choose from. These floating tabs make it easy for visitors to easily discover answers to their questions without having to exit the website and find the answers via search engines and other external websites. Aside from the other standard Q and A functionality, the solution allows customers to ask other questions if they do not find the answer. In order to deliver the complete experience, it also offers live chat and ticket integration so you can extend your support to your website visitors. With the help of the system, you can set up contextual self-service support that helps you to service your customers through the channels they prefer without you dealing with IT stuff. AnswerDash also offers key features such as unlimited Q and A, mobile support, quick start onboarding, multi-language capability and live chat integration etc. Do try it out, if you need a powerful customer support software.
Bold360 is a world’s most popular customer engagement solution that helps you better engage your website visitors. It is integrated with AI chatbot and live agent software that delivers the best of both worlds in the ridiculously simple customer engagement solution. Just like its name it allows you to easily get a 360 view of your customers and deliver the best which he actually wants. With its web-based platform and simple dead interface, the solution delivers value starting with the first customer integration. The best thing is that it offers personalization solution that allows you to manage your data from disparate systems to route the customer to the best resources, whether that is a chatbot, digital asset or live agent. You will be able to serve them better because you’ll know them better. It is also known as a knowledge base that makes it better than others. Just like other it also has a list of feature resources to deliver the more engaging experience. Ty it out, you’ll be amazed at the thing in this powerful solution.
Magentrix is collaboration software that helps organizations of all sizes to leverage the power of collaboration by creating custom community solutions, which improve communication, engagement and productivity. It is a complete solution and offers all the major tools and services that manage your work. The solution allows businesses to connect seamlessly with Salesforce and Microsoft Dynamic CRM that allow users to synchronize and update their database through their portal bi-directionally. Magentrix introduces a new eLearning feature that helps you to train your team anytime anywhere. It is fully integrated with Magentrix portals, and add-on modules let you create a wide variety of online training material in user-friendly, interactive environment where users can complete lessons, compliance training and certification, Online forums, SSL security, Ideation, knowledge base, client portal and file management these also feature of the solution. Try it out; you’ll be amazed at all the thing in this stunning platform.
HelpDocs is an all-in-one self-service knowledge base to educate your customers. It is a powerful program that offers the easiest way to create a comprehensive and customizable support page and FAQs. HelpDocs is one of best alternatives to Adobe RoboHelp and offers all the major services and features that make it better than others. The solution gives your team a simple way to add topics and complete article to help your customers succeed with your product. You no need to create any setup, just start writing and publish your articles without any limitations. It provide lots of unique looking templates to start, each template has its own design and colour combination to show your articles. The solution also allows you to customize your knowledge base in order to make it match your brand with custom, JS, CSS and HTML. As compared to all the other similar platforms, it is quite easy to understand, and no require any expert skills to enjoy its services. HelpDocs includes prominent features such as automatic numbered lists, easily make docs readable, customization, access control options, custom branding and much more. If you are looking for a simple and powerful self-service knowledge base than try it out, it is the best option for you.
HelpSite is a simple service to help your setup the perfect support centre or help site. It allows you to create a support site with your FAQs and knowledge base. HelpSite is a simple, beautiful, mobile-friendly and searchable platform so your customer can find answers fast and easily. The solution offers a smart content form that auto-suggest articles as someone types your articles. Its super easy-to-use admin interface helps you to create knowledge base articles with an ease that populate your help site with answers to common questions and other helpful information. Unlike other, it also offers a fast search box that works like magic to find all the relevant, helpful articles for your users. Another best part is that it is a fully customizable solution that allows you to easily customize it’s all functions, answers and questions without any limitation. HelpSite also includes prominent features such as user-friendly interface, create a team, custom domain, remove HelpSite branding, SSL on a custom domain and priority support etc. There are four different price plans are available on the platform, each plan has its cost and features.
MadCap Flare is a leading content management software that helps you to create, manage and publish intelligent content for any audience, language or format. It is an all-in-one cloud-based solution specially designed for technical writers and content developers. The solution offers a variety of formats to create and publish your content including print, online, desktop and mobile. MadCap Flare also supports the entire content development lifecycle, from content creation and subjects matter expert contribution, to translate, task management and project it offers complete end-to-end workflow. With the help of this powerful platform, you can save a lot of time and harness the power of the single source and multi-channel publishing. Just like all the other similar content management solution it also has a powerful dashboard where you can easily create, manage and publish your content without any limitation. MadCap Flare also has a list of core features that make it better than others. Try it out; it is best for all kind of writers.
phpMyFAQ is a world’s most popular mobile-friendly, feature-rich and open-sources FAQ software that uses PHP 5.6+ and PHP7+. It is an also known as a free content management software that allows you to easily administrate your user, groups, news, categories, FAQ records, comments and all the other related stuff with some advanced features and tools. The system introduces user and group-based permission system that allows you to assign permission to users and groups as well as allow you to create a user and user groups with permissions and category and even record restrictions for viewing and creating content. phpMyFAQ is a simple and complete solution that offers all the major tools and services in order to deliver a complete solution to manage your complete work. The most prominent features of the solution include powerful search, active directory support, social network integration, community support, revision system, statistics, user comments, smart answering, backup and restore and much more. Do try it out, phpMyFAQ is one of the best FAQ software as compared to the others.
Adobe RoboHelp is a help authoring tool created and published by Adobe Systems for Windows. It is an excellent and easy to understand solution that helps you to create and deliver a personalized content experience for any device. With the help of this solution, you can publish next-generation responsive HTML5 plans that provide intuitive navigation and best in class search. Adobe RoboHelp is also known as the best platform that helps users find relevant content faster by using different conditional tags and expressions that deliver personalized help experience. The solution also provides more targeted contextual help with support the in the new and dynamically filtered output that help you to see who content looks for different filter combinations. Adobe RoboHelp includes key features such as create next-generation responsive layouts, search faster wit autocomplete, great content accessibility, ability to add thumbnails, import folders to baggage files and much more. Overall, it is one of the best platforms to create and deliver the personalized content experience.
Medallia is a Software-as-a-Service Enterprise Feedback Management and Customer Experience Management Solution and services to high-tech, retail and business-to-business in the U.S and overseas. It is a simple yet powerful cloud-based CX software that collects customer feedback across the web, mobile social and contact center channels. The solution analyzes the data it in real-time and provides action workflow to the team in order to boost customer loyalty, satisfaction and overall performance. It analyses feedback from Twitter, Facebook all the other popular platforms in order to deliver all the real-time stuff. The software capabilities include social media feedback and analyzes, mobile feedback, direct goals and action management, text analytics and dashboarding etc. that effortlessly connect with your customers at any point in your journey via its preferred channel including in-app surveys, emails and website. In order to make it more interesting, the solution includes prominent features such as benchmarking, push reporting, interactive analytics, data integration and customer recovery etc. Medallia is a commercial platform and has different price plans; each plan has its own core benefits and features.
More About MindTouch
MindTouch is a leading platform that transforms the products and helps content your company already produces into the customer engagement channel. It is an all-in-one solution to create a better self-service strategy, enhance agent productivity, increase ticket deflection and fuel self-service support. The platform is specially made for enterprises and fast-growing companies that allow it to use its smart knowledge in order to increase support agent productivity and all the other services. One of the best parts is that it offers to elevate customer satisfaction with the self-service support that giving customers the knowledge they need at exactly the right time. It captures all the knowledge during support interactions to fuel your self-service engine. In order to make it stronger, MindTouch also offers lots of key features such an intelligent approach to tickets deflection, empower your agent to close ticket faster, easy to understand dashboard, complete guide and much more. It is a commercial service and has different plans; each plan has its own core benefits and features.