Smaply is a platform that allows companies and brands to know about the journey experience of their customers. It enables users to create, share, and present the customer journey maps to them. The platform allows users to know about every step of their customer’s journey, and they can get details of their emotional values and files, etc.
It enables brands to have empathy, and know their customers, knows their needs and expectations about the product. Moreover, it also allows users to upload images that can create empathy for the customers. It enables brands to know how their services are influenced and how things are interconnected.
Smaply allows users to know how stakeholders are connected and help them to analyze the services to optimize the ecosystem. Lastly, it enables brands to integrate customer experience design tools in their daily work and helps in understanding the whole picture.
JourneyLabs is a platform that helps organizations in healthcare and allows users to deploy automated digital engagement systems. The platform enables users to integrate data from various resources and helps users to support multi-channel communication for patients to personalize their guidance system.
It comes with a care provider solution that helps in reducing the costly care episodes by detecting risks at the moment and deliver reimbursable remote care. The platform allows users to review the capture data take between visits to inform enhanced care planning. Moreover, it enables patients to receive guidance in self-care treatment plans and helps them in learning through educational content.
JourneyLabs allows patients to stay informed through daily assessments and enables them to stay connected with the support team through multiple communication ways. It comes with a simple digital engagement approach in which insights are used and helps users to automate course correction through real-time metrics.
Optimove is a platform built for smart marketing teams that allow users to leverage AI to foster emotionally intelligent communications. The platform helps users to understand the impact of customer behavior to allow users to drive measurable growth. It allows users to gain direct access to the unified customer data and can discover insights through it.
The platform allows users to plan, design, and orchestrate cross-channel journeys of each customer, and helps in measuring the incremental impact of the campaigns. It enables users to use artificial intelligence to optimize their marketing strategy.
Optimove allows users to transform their customer data into actionable insights, and users can view detail of data of every single customer separately. Moreover, it comes with theme-guided analytics that allows users to segment and personalized campaigns according to their respective customers. Lastly, it helps users to interact with customers to increase the level of engagement for customer acquisition.
Webtrekk is a platform that offers multiple services to users when it comes to creating campaigns or acquiring new customers. The platform comes with a Data Management system that helps in making acquisition targeting smarter, and users can convert ideal customers online while enriching the retention data. It enables users to use their own data to the fullest and helps in fine-tuning the advertising strategies.
The platform offers integration with marketing automation solutions to helps users to enrich their customer profiles with more relevant data. It allows users to view the performance of their campaigns in real-time through the dashboard to analyze reports.
Webtrekk helps in cross-channel marketing campaigns such as sending messages through SMS, email, or through social media platforms. It enables users to gather data from any source and integrate it in their customer profile. Lastly, it helps users to understand which type of customers fits perfectly in the system.
Auryc is a customer journey mapping platform that allows users to create an exceptional customer journey map and increase the chance of enhancing revenue. The platform helps enterprises in understanding how digital journeys impact their revenue. It captures client-side events for customers and visitors and provides a high-fidelity record of user engagement.
The platform lets users develop a shared and holistic journey of customer experience in the context of qualitative and quantitative. It comes with a machine learning technology that combines the whole data and allows users to understand why customers are converting. It helps users to understand, discover, and recover the lost revenue from gaps, bugs, and shifting demands.
Auryc enables users to analyze dead clicks, site errors to know why the users are leaving quickly. Moreover, it helps users to track multi-channel attribution to understand lifetime visitor journeys. Lastly, users can stay away from fraud data through this platform.
CEMantica is a journey mapping tool that enables users to understand the experience and movement of their customers throughout their visit. The platform allows users to gather and process all customer-related information in real-time. It helps companies to use it as integration with the CRM and VoC to map the static customer journey.
The platform allows users to leverage the information through various actions for immediate and tailored customer management. Moreover, it also enables users to know about the customer engagement on-premise instances by offering a dedicated customer journey mapping application. The solution allows users to integrate the data of CRM with CJM and analyze it collectively.
CEMantica enables users to build personas of people, which segments customers into different groups who share common backgrounds such as needs and expectations. Moreover, users can easily attach a persona with a customer journey map to improve the sentiment level.
#6 Quadient Customer Journey Mapping
Quadient Customer Journey Mapping is a software that allows users to understand the experience and the movement of customers on their platform. It enables users to create a detailed map with drag and drop tools quickly, and users can connect communications to every touchpoint.
Moreover, it allows users to collaborate internally and share real-time feedback with users and helps them to make changes in real-time. The platform comes with CX Transformation, which helps users to share the whole map with the stakeholders to allow them to take part in decision making.
Moreover, it also enables users to gain full visibility by linking maps to different touchpoints to get the whole idea of it. Quadient Customer Journey Mapping allows users to gain insight into customer’s feelings in context, and users can ensure a consistent experience across the entire journey. Lastly, users can get feedback from the customers on their experience.
Pointillist is a customer journey analytics software that allows users to know about the whole experience of customers when they visited their website. The platform enables users to visualize the real-time journey of customers, and they can view how customers went from one point or product to another point.
It enables users to know the real-time customer behavior, which is driving the revenue and sales of any brand. The platform allows users to connect the dots between their business goals and the experience of the customers in minutes. It enables users to keep their customers engaged at the optimal points to get their sales deals done.
Pointillist allows users to start from the data sources they have, and they can increment them anytime they want. Users can watch the customer experience at the macro-level and micro-level. Lastly, it comes with machine learning technology that allows users to understand the way of the customer experience.
#8 Touchpoint Dashboard
Touchpoint Dashboard is a platform that allows users to visualize and understand the customer experience in a better way. It enables users to know how the customers felt at their website or online store and what their emotions were. The platform allows users to build the map, analyze it, and then present it to the stakeholders.
The solution enables users to create goal-oriented journey maps, which could help them in delivering better results to their customers. Moreover, users can analyze the maps from different angles, and they can discuss it with their colleagues to get a better idea of it.
Touchpoint Dashboard comes as a SaaS platform that allows users to enjoy the flexibility of its usage, and users can create reports about the experience to get better insights. Lastly, it allows users to get feedback from customers and employees on their whole process to improve the experience of customers.
Custellence is a customer journey mapping tool that enables users to know the whole experience of the customer on their website and online store. It helps in creating professional maps for the users to let them understand the journey of the customer along with the experience maps. It allows users to document and structure their customer insights and solutions.
The platform enables users to invite their team members and stakeholders to the platform to share the maps with them. It allows users to collaborate and break down the silos to move in the right direction the whole learning about the experience of the customers.
Custellence enables users to improve the experience of their customers by providing them the right insights in their day-to-day business. It allows users to add cards from which they can learn about their customer behavior fast. Lastly, it comes with graphs that help users to understand the emotions.
Mapovate is a platform that allows users to create a smarter customer journey for the brands to help them understand their experience. The platform enables users to create personas that help in defining the journey of different customers, and they can create customer profiles on it.
The software allows users to draw customer journey in the form of stages, touchpoints, value moments, etc. to give each detail to the users. The platform enables users to measure the performance of the touchpoints and helps in monitoring the performance of every customer throughout the journey.
Moreover, it enables users to get notified and receive email alerts to improve experiences. The service is easy to use, and users can develop their maps with ease. Moreover, users can share the completed maps with different stakeholders, who have an interest in the business. Lastly, users can create and run surveys on the platform.
Canvanizer is a platform that allows users to get their ideas on a canvas and make a model for their business or for its strategies. It enables users to write everything on the canvas, design different strategies, and compare them and select the best one.
Users can move notes on the platform and can fine-tune their notes easily. The platform allows users to share their secret canvas, and they can brainstorm together to generate better collaborative ideas. Moreover, whatever change a single user makes on the canvas is synced with other people too.
Users can also copy their canvas and can post their feedback about them on the software. Canvanizer comes with some of the amazing templates, and users can export their canvas in either PDF or PNG format to use it on other platforms. Lastly, it enables the managers to know about the progress of the team.