BMC Remedy 9
BMC Remedy 9 is a software specially designed for mobile devices for managing IT services. It features detailed reports, ITSM features, and attractive visualizations modules that enable IT personnel and employees to enhance their productivity. BMC Remedy 9 is a robust tool that can enhance the digital workplace with the help of its multiple innovations. It comes up with built-in ITIL processes that include metrics and reporting.
BMC Remedy 9 is very simple to use and has a drop and drag interface through which you don’t need to learn any coding language. The company provides you with proper customer service support through which you can eliminate the confusion regarding this platform. It features smart reporting always to keep you update with the latest notifications.
One of the most interesting facts about this solution is that it comes with a built-in problem management system that allows you to handle all your problems regarding projects quickly and automate a variety of tasks. BMC Remedy 9 core feature includes release management, custom applications, development studio, service request management, and platform administration, etc.
#1 Windstream Holdings
Windstream Holdings is a scalable cloud-based business phone solution that provides complete and unified communication applications to businesses of all sizes. It comes as an alternative to Jive software but offers lots of new services and features that make it better than others. The software brings several voice services with the integrated Voice over IP and enables businesses to set up a modern hosted VoIP via the reliable IP PBX system.
Windstream Holdings empowers users to accomplish business anywhere and permits employees to collaborate and work impeccably on any device. It is feature-rich, enterprise-class communication software that leverages cloud technology to distribute calls, faxes, and messages to mobile devices. Just like all the other platforms, it also provides SIP trunking and allows the business to choose from multiple bundles of services and applications designed professionally to meet their needs.
Additionally, its audio and video conference modules permit businesses to organize a conference anytime easily. The module is cost-effective and easy to use with flexible features that allow you to easily track conferences by individual or team on your monthly bill. There is also a list of core features that make it better than others.
#2 Loop Communications
Loop Communications is an enterprise-grade business phone solution for small and mid-sized businesses. It’s a flexible business phone suite service that is built from the ground up to be reliable and customer-focused. The software works around the needs of various businesses to eliminate the precincts of constraining policies and hardware.
As compared to all the other similar business phone solutions, it is a powerful solution and provides multiple systems, including number porting, international calling, caller ID and digital faxing, etc. It simplifies infrastructures to provide exceptional customer service and reduce costs to foster business growth. The software offers a scalable system that delivers exceptional functions to users without tying them to long-term contracts.
One of its salient features is the automated attendant that streamlines business messages in small and mid-sized companies. It has a greets callers and automatically transfers feature that allows them to extend without any intervention from your receptionist and operators. Loop Communications also includes core features such as announcement, call center queue reporting, call parking, caller ID, operator panel, customization, voicemail, and much more.
BVoIP is an all-in-one cloud-based unified communication platform specially designed for IT and Managed Service Providers. It is a feature-rich platform that scales beyond a basic PBX to give users full control over customer data and quality. The solution also comes with an advanced set of features such a unified communication, enterprise PBX and board client support, etc.
BVoIP tackles most of the heavy lifting; it’s easy to install and manage. It provides flexibility and gives the user the option to easily subscribe to the private or public cloud instances based on their preferences. Better still, the user gets the freedom to scale without limitations on the contract duration.
The software also reduces the chances of human error when implementing IP telephony devices. It creates minimal integrations via the software provision and hardware handling while permitting zero-touch integration into the logistics allocations and deployment planning.
Its web conferencing suite provides multiple features that are easy to use. The module allows you to host virtual meetings and save time and money while reaping the true benefits of one-on-one communications. The web-conferencing can be applied in the host of everyday communication needs to enhance efficiency and productivity. BVoIP also has some key features that make it stronger than others.
OnSIP is a real-time business phone system created by Junction Network for small and medium-sized businesses. It is a reliable VoIP phone service that leverages an open-source Session Initiation Protocol algorithm to provide low-cost cloud telephony solutions.
OnSIP provides powerful yet straightforward programs with some advanced features and flexibility than the traditional phone systems. The software can be configured in a host of ways to suit the unique needs and requirements of small and medium-sized businesses.
It can be deployed in one or more locations with 50 to 50 employees, and its system demands no additional tools or software to install. Like all the other VoIP solutions, it also offers an integration system and allows you to easily integrate it with business solutions.
OnSIP also includes core features such as a personal attendant, auto-attendant, voicemail, SIP domain hosting, web call links, announcement and call recording, etc. Free, Pay as you go, Metered User, and Unlimited Users are four price plans, and each solution has its own cost.
#5 Cebod Telecom
Cebod Telecom is a flexible, cost-effective VoIP business phone service solution used by various businesses and industries such as real estate, healthcare, tax office, marketing, etc. This cloud-based business phone system also assists startups, small businesses, and large enterprises in increasing business efficacy and productivity while having the opportunity to reduce communication costs.
With this software’s help, companies and businesses are only required to pay for features they need, and payment is made based on the line phone number they are using. The solution also comes with pre-configured VoIP phones that users can connect to the phone system without the need for buying and installing any additional hardware, software, or equipment.
Cebod Telecom delivers an advanced feature that leverages the capabilities of the VoIP technology, including attendance, call queue, and time-based routing, etc. There is also a call management feature such as the capability to centralize the management of extensions and VoIP phones, apply call screening to prioritize incoming calls, and much more. It introduces electronic fax and voicemail feature that enables users to send and receive voicemail and faxes anywhere to make it better than others.
#6 Allworx Verge
Allworx Verge is the world’s most leading business VoIP communication solution specially designed to power today’s workforce. It is an alternative to Jive and offers all the major services and features. This VoIP solution comes with multiple features to streamline communication within the business in a single location or various office locations.
The solution expertly built for iOS and Android devices linked with a computer through a call control interface to manage all call activities. Allworx Verge is a complete enterprise-class, a mobile-first phone that allows users to share personal contacts from their mobile devices.
It makes it simple to automatically handoff all the active calls from and to the Verge phone and mobile device. Allworx Verge’s call distribution feature allows you to manage and distribute inbound calls across them queues intelligently.
It also includes core features such as call center, analytics, door relay, seven presence setting, unlimited call routes, customization, and much more. Allworx Verge is a commercial solution and supports multiple devices such as Web, Android, iOS, and Windows.
Fonality is a leading business communications software that adapts to your changing needs. It is a cost-effective solution that lets you eschew the need for an uneconomical on-premises application as it has a host of features that can give you total control over your business phone system.
With the help of this platform, you can enable your businesses to add workers to your team. Unlike others, it also has a powerful integration system that can connect a wide variety of applications. Thus you can expand your support outside of your office premises while ensuring that your customers continue to receive a seamless caller experience.
Moreover, you can easily streamline your business communications workflow with administration tools. These features provide your callers with a broad array of options for them to receive the assistance they require quickly.
Fonality is a complete browser-based administration panel where you can easily modify the system on the fly. It is user-friendly and does not require advanced technical knowledge to be manipulated.
Alert notifications, auto-attendant, BLF support, call screening, easy dialer, customization, drag and drop, CRM integration, large groups, and music-on-hold are a key feature of the solution. There are different price plans, and each plan has its own cost.
Vonage is a cloud-based all-in-one VoIP software solution designed for multiple industries such as accounting, healthcare, finance, marketing, etc. The software is known as an affordable and innovative business communication software that contains all the major tools to run the phone over the web.
Vonage aims to maximize profitability and enhance productivity by equipping all the branch offices’ contact centers and virtual teams’ powerful capabilities. They will be able to conduct online meetings, cooperate by web conferencing, participate in audio conference calls, and connect through their mobile phones, desktops, or tablets.
It also helps businesses of all sizes to save more money as it eliminates dependency on costly install and maintains on-site hardware and infrastructure used for the traditional telephone system. A system allows users to set up an automatic attendant, routing calls to specific departments.
This feature calls Virtual Receptionist that allows the user to customize their phone system, so they will be able to deliver exceptional client service. It ensures that calls started by customers are forwarded to the right person or place. Vonage video calling and web conferencing systems make it more interesting.
The VoIP software includes core features such as customizable call routing, online meeting, amazon chime integration, chat, connect virtual teams, reduce communication cost and mobility, etc.
#9 Evolve IP
Evolve IP is a unified communication platform that provides voice services and business collaboration tools for video, chat, screen sharing, and web conferencing. The system also offers state of the art handsets and softphones. It is a complete cloud-based solution where everything is simple to understand and easy to use.
All solutions are under one integrated platform, with one contact for the fast resolution of any issues. Highly trained and certified support professionals provide businesses with dedicated resources to assist from design to deployment.
There is a web-based portal that allows authorized managers to easily configure users, schedules, and notifications across the globe. Moves add, and changes are quite simple to facilities and cost much less.
Evolve IP solution provides mobility as it links mobile devices to office phones and transfers calls seamlessly between units and without letting go of the office numbers. UC application enables users to view statuses to known if co-workers are available on a call or in a meeting.
It is an advanced level solution that comes with all the primary tools and services, including caller ID, group directory, new-way calling, privacy solution, hoteling, call barge and alternate numbers, etc. Evolve IP has different price plans; each plan has its own cost and benefits.
Windstream is a cloud-based business phone system that delivers complete and unified communication applications to the business of all sizes. It is a complete solution that brings numerous voice services with the integrated voice over IP and enables companies to set up a modern hosted VoIP via the IT Private Branch system.
The program empowers users to accomplish business anywhere and permits an employee to collaborate and work impeccably on any device such as a smartphone, laptop, and tablet. Windstream is a feature-rich solution, enterprise-class communication solution that leverages cloud technology to distribute calls, faxes, and messages to mobile devices.
It provides SIP trunking and allows businesses to choose from multiple bundles of services and applications designed professionally to meet their needs. Unlike all the other platforms, it also includes core features such as audio and video conferencing, voicemail, fax management, call recording and messaging, etc.
M-Files is an advanced level content management software designed to help businesses in information and document management, organization, and tracking. The software is highly-suited to small and large companies in a variety of sectors.
It hosts a myriad system feature bound to benefit any organization that includes mobile optimization, version control, document templates, and offline access. M-Files comes with a search engine that efficiently finds a document based on the document name, types, and others.
The software even lets users search inside the text of documents and has workflow automation tools that make it better than others. It also comes with several enterprise-grade information management assets.
Within the organizations, the information can be shared securely, the same as among key investors or team members. While making important business decisions, key users can easily find and track the information they need and use it to fulfill the content-based requirements.
The system serves as the central storage for all documents that enable users to search and find documents and identify who last edited. All the documents are organized and accessible, which eliminates the need to remember saved locations and versions.
As compared to all the other similar platforms, it is quite simple and easy to use. M-Files’ core feature includes dynamic views, document sharing, co-authoring, email notification, file-scanning and capture, access permission, office integration, security, annotations, etc.
Jive is the world’s most leading social collaboration tool that connects team members, upper management personnel, and all the other relevant parties in the corporate environment. It is loaded with advanced features and capabilities; all aimed to help businesses achieve strategic alignment and dramatically improve and collective productivity for employees and teams.
The software comes with all the major tools and works wherever you go and whatever you do. Jive integrated with a mobile application that links you up with your department and your team; you can easily access all your data, receive the latest updates and communicate and collaborate even when you are far from your desk.
It is also integrated with all the leading business applications and systems, blends seamlessly in every corporate ecosystem, and therefore gives you unparalleled flexibility to work and deliver. The best thing about this application is that it is hosted in the cloud and requires no updates or complicated installations to make your business more productive.
Jive is a complete solution and specially designed for all sizes and types of business. Its prominent features include pre-built pages, appealing and configurable, community sentiment analysis, blogs, smart search, etc.
Sonetel is a communication app that lets you make an international business call at the cost of local calls. It is a simple but powerful solution that supports three methods for making calls such as Call True, Call Back, and VOIP. The call is then connected onward via Sonetel to the destination.
In a callback, Sonetel calls both your mobile number and the destination you called and then connects the two calls. All your call on this platform is connected via Wi-Fi or data connection, and you pay Sonetel for the local call at the destination.
It comes with a very basic level, and now it has thousands of users around the world who can use it to make their business professional. With the help of this platform, you can also be able to buy a locked phone number in any preferred city and country.
Incoming call on these numbers can be forwarded to your mobile number or answered in the app with VOIP. Sonetel is free to use Android and iOS applications that required registration with an email address and phone after completing the registration, and you can enjoy all features without any limitation.
Aircall is an all-in-one communication software that is ideal for those with remote teams and virtual offices located aboard. It is an excellent solution that provides phone numbers for you and your staff that you can use on any device. All your calls follow you and your team, whether you are busy working on working remotely.
The software enables businesses to be closer to their customers, no matter what their physical location is. It also helps small businesses to enhance the relationships with the customers with the help of local phone numbers in at least 30 different countries.
A major piece of the tool is a desktop application that you can use to make and receive calls on your computers. The software saves you time on follow up calls. Another fantastic fact is that it offers an integrated system with all the top existing CRM solutions.
Businesses that use this system can become immediately local in several countries, all at one time. It is an alternative to Jive and offers all the similar services with some new features such as work as a team, be local, queuing, analytics, click to call, voicemail by email, call transfer, share contacts, and much more.
Freshcaller is a cloud-based call center and phone system software solution designed for every type of business that helps enhance customer engagement with internal teams. Through this solution, users can purchase local and international toll-free numbers and get real-time visibility into call queues and ongoing conversations, route calls to agent groups, set up custom business hours, and more.
The software allows organizations to manage all kinds of call queues using an auto-receptionist with customizable wait time music to promote new services. It has a feature that allows users to set up custom business hours and automate a variety of actions for each department, and route calls from IVR to specific call queues and agent groups.
Businesses can purchase local business numbers for more than 40 countries and toll-free numbers for the USA, Australia, Canada, and the UK to enhance convenience for customers. Freshcaller’s dashboard delivers real-time visibility into call queues and ongoing conversations and agents’ company status based on availability, ongoing calls, or training.
It also best for agents and allow them to manage unlimited ongoing calls and take notes, forward calls to different groups, conference other agents, and more. Freshcaller is a complete solution that comes with all major features such as call logging, shared lines, automatic call recording, and virtual call center. It also calls monitoring, voicemail, reporting, global phone usage, inbound caller ID, customer greeting, and much more.
SpitFire is an online predictive dialer software created for call centers that provides all the leading tools to make both inbound and outbound call campaigns. The software supports a hybrid dialer that uses the web-interface for making calls while the program is installed on the client’s server. It is based on .Net application and uses a SQL database in the background that makes it quite simple.
Spitfire is a complete solution and designed for all sizes of businesses. SEP (SpitFire Enterprise Predictive) offers support for unlimited lines and agents. The software features five different dialing modes viz. predictive dialing, fixed-rate dialing, quick connect and preview dialing, and manual dialing.
With the help of this solution, the client can load the list with contact numbers into SEP, and the solution to make outbound calls as well as connect agents to the answered calls only. It also allows you to keep track of time per call and monitor the call volume and frequency.
One of the most interesting facts about this solution is that it allows clients to manually set the call rate frequency and speed up or slow down the call rate based on agents available for the day or the number of working hours.
SpitFire also includes core features such as quick-connect dialing, the call number of identification, unlimited campaign lines unlimited custom field, CRM integration, and call recording, etc.
CloudTalk is a smart call center software that offers more than 40 advanced calling features used by customer support and sales teams, SMEs, or e-commerce. It is quite simple and easy to the understandable solution and accessible over browser and desktop application that means sales and call center teams can make and receive calls anywhere, on any device, with international numbers from 80 countries.
Just like most of the leading platforms, it also integrates with popular CRM, Helpdesk, and eCommerce solutions with predefined one-click integrations, and can be linked to any other tool via an open API that makes it better than others.
With the help of this solution, teams always have access to up-to-date details across all the platforms, and agents can see customer details before they answer the call and make the call more personalized.
Some of its main features include Automated Call Distribution, Interactive Voice Response, Custom reporting, Click to Call, Real-time customer card Call statistics, and Conference call. There is also a real-time dashboard feature where you access it all tools, features, and generate reports.
#18 Connect First
Connect First is a cloud-based call center management program that is accessed by users via a web browser. It is an all-in-one solution that enables the management of all inbound and outbound call center activities.
The software presents agents with all the relevant scripts and caller details, helping them handle calls smoothly. Customizable notes assist agents in resolving queries quickly and enhancing the customer experience.
First, its outbound program helps users create relevant leads for calling agents that help enhance the workforce’s efficiency. Connect First’s cloud routing technology optimally uses resources and manages increased call volumes by diverting calls to numerous call centers and also to home-based agents.
The solution’s reporting feature offers a drag and drop interface that produces hourly, daily, and monthly reports. Users can easily drag and drop a particular feature into the dashboard to view the related charts. Like TalkDesk and all the other associated platforms, it also integrates with most of the leading platforms that make it more powerful and feature-rich for all businesses’ sizes.
CallHippo is a comprehensive could-based VoIP phone system specially created to meet the communication requirements of startups to small businesses. It is available to use on both web and mobile application and offer all the core features to automate a variety of tasks.
The best thing about this software is that it enables sales, marketing, and support teams to make global calls. CallHippo allows businesses to buy virtual phone numbers of up to 50 countries around the world, add users on the same phone number, and make calls.
Its real-time call analytics solution provides all the major details about callers, call quality, and time duration. In contrast, its call recording feature automatically records calls and conversations during the campaign, for managers to listen from their easy to understand dashboard.
With the help of this, businesses can get time zones displayed on their dialer before calling so that there won’t be any issue regarding current time while making international calls and set working hours for numbers, and set the availability status of users.
Unlike most of the leading solutions, it also offers voicemail and an on-hold music feature that enables businesses to greet callers with the recorded message or custom music when putting on hold. CallHippo also includes core features such as real-time analytics, call recording, free calling credits, personalized caller dashboard, voice mail, click to call, etc.
Talkdesk is the world’s most powerful and leading browser-based contact center software that helps businesses build stronger customer relationships. It is an all-in-one solution and trusted by most of the leading platforms, including Box, Shopify, and thousands of other customer-centric businesses around the world.
The software offers seamless integrations with all the popular business tools, including Salesforce, Zendesk, Desk.com, and more than 20 other applications. With this, businesses can create a complete call center in their browser in just five minutes.
Just like other costly solutions that require a long setup and investment, Talkdesk requires no phones, no coding, no hardware, and no downloads. All that is needed is a simple computer and internet connection.
With this, your customer calls are directed to the rep who is most capable of addressing a caller’s specific needs that are made possible by the platform’s integration of ACD and IVR calls routing technologies. The receiving client agent can readily access the caller’s data in real-time, so ensuring issues are resolved, and customers are satisfied with your service.
Talkdesk offers a quite simple and easy understanding dashboard where you access all features and tools. The prominent core feature includes automated workflows, live reporting, skills-based routing, IVR system, real-time reporting, and enhances caller ID, etc.
#21 Avatar Dialler
Avatar Dialler is an advanced call center solution designed for auto-dialing with high-quality built-in recorded messages. It is compatible with a medium and large-sized call center that manages the large volume of calls including marketing company’s calls, outbound customer service calls and international calls as well.
It allows you to take charge of auto respond calls with prerecorded voices in American and British accents. The tool handles all the necessary calls and helps you to perform other tasks efficiently with ease. Avatar Dialler prerecorded voices belong to your business, location, customer type and more.
There are many features of the tool such as third party conferencing, web-based administration, customizable information of calls, unlimited alternative numbers, and many others. The tool provides the facility of inbound and outbound calls as well as control over dialing & recording.
Additional features of Avatar Dialler include the admin web in multiple languages, agent web in multilingual languages, change agent queue and time clock application. It gives proper and real-time reports to analyze the previous work with time zone restriction. It offers secure and straightforward pricing plans on request to examine the features.
Teamsupport is a customer service providing software that allows you to connect with your customers more efficiently. It helps you to create streamline relations with all departments and manage resources. By its advance features, you can operate all of your business as a single unit by addressing customer concerns. For a specific object, your professional team can work collectively with the finance, sales, or technical groups to achieve good customer feedback.
You don’t need any external integration because this platform can easily connect to Zoho reports, Mailchimp, Dropbox, and a lot of other applications. It is also cloud-based software targeted mostly at the B2B software industry for both medium and small enterprises. Some of its most useful features are advance customer self-service portals, live chat, reporting, ticket automation, and screen recording.
By using the real-time conversation, you can contact your support team from any location you want. The mobile version of this software is available for multiple operating systems such as Android and IOS. TeamSupport is a comprehensive solution and comes with all the leading tools and services. It is a commercial solution and comes with multiple price plans. Each plan has its own cost and core features.
#23 Axon Virtual
Axon Virtual is a VoIP-based PBX software that is created for call centers and businesses of all sizes. The software created by NCH software company which contains almost all the leading tools and features to make it one of the best call center solution. The software can be installed on Windows operating systems only and utilize the features of voice over internet protocol that function as a phone switch that routes calls to lines and extensions.
The software also offers a web-based control panel that streamlines the way users configure the system to handle all the operations of their call center as well as manage call processes. IT managers, system administrators, and lead teams can also take advantage of its control panel that can easily access and operate. Axon Virtual PBX is a comprehensive PBX solution and offers all the leading tools and features such as predictive dialing, manage telephone calls, easy weblink control, and much more.
#24 Axon Virtual PBX
Axon Virtual PBX is an efficient software designed to manage phones either in a business or call center environment. Say hello to the full-featured telephone switch connecting to phone lines and extension courtesy of the state-of-the-art VoIP technology having all the features that a traditional PBX routing will give within a business.
The software can be compatible with your Windows PCs, and you will be ready to handle calls in minutes and get up to 64 telephone lines with unlimited extensions. Axon Virtual PBX is aiding you in reducing telephone bills via VoIP phone companies. There are multiple features to look after for managing telephone calls with a business, video for express talk softphone, digital routing, voice mailbox, basic hold-on music, and more to add.
#25 Inmagic Presto
Inmagic Presto is an online knowledge management system that allows users to consolidate heterogeneous information from several sources in a unified repository with a single point. It is a comprehensive knowledge management solution with some advanced tools and features to make it a one-stop shop.
It is designed to reduce the amount of time spent searching for details and encourage social collaboration to leverage community knowledge. Like other similar solutions, it also integrates with most of the leading external and internal information repositories such as in-house applications, third-party databases, portals, etc.
The software comes with a simple interface and offers customization options that make it better than others. It also allows users to create knowledge networks where individuals can collaborate and share knowledge easily. Inmagic Presto is commercial software and offers multiple price plans. Each plan has its own cost and core benefits.
SuperReceptionist is a service provided by Knowlarity to users to help them in the call management work and offers services in CRM solutions. The platform comes with a business solution which enables business of all kinds to use the software for managing their clients. Users can manage and record all the calls through the software, and they can use these recordings for reference purposes.
The platform comes with a simple solution that allows users to get deep analytics and insights capabilities to let the users track the health of business performance. Users can monitor the business operations right from the mobile, and they can quickly reach their customers. Users can also keep their business and personal contacts lists separate, and they can record business calls only.
SuperReceptionist allows users to connect the agents and customers, and they can update the customer records, which are stored in the CRM system. Furthermore, users can track the health of their business, and they can spot the location of the customers from their calls.
MaestroQA is a platform that allows users to build customer loyalty of their brand and helps in delivering moments of customer delight at scale. The platform basically enables the maps to helps users track all the channels through which users can get the best performance and delivery of their results.
The platform gives deep insights to users and allows them to correlated trends between agent performance and quality. It comes with a customizable scorecard for their business’s unique needs, and they can build up auto-fail and bonus sections. Moreover, users can support their agent performance through it, and they can deliver transparently pinpointed feedback.
MaestroQA allows users to send quality audits of agents to let them know how they are performing, and they create a consistent performance amongst agents. Moreover, it helps eliminate human error with workflow automation, and users can perform calibrations for consistency in grader quality.
Dialer360 is a robust call center solution that provides you with multiple benefits like billing, local caller ID, call recording, predictive dialing, and internet chat. The software allows you to take a proactive approach with streamlined functions that pave the way to improve agent productivity and improve sales lead. Dialer360 is a cost-effective solution for call center business and provides abundant customer satisfaction with loyalty, integrity, and sincerity. The software provides you with the transparent VoIP rates with the open portal to manage complex billing process easily.
Dialer360 ensures high-level protection with the specific IP-address or a secret keyword that lets no one access server. The software is providing multiple integrations for easy access from the other sites, and you have many relaxations in the service. There are numerous features on offer that is Agent status board, recording portal, CRM, Display local caller ID, Robocalls, webphone, PCI compliance, and many more to add.
#29 IBM FileNet
IBM FileNet is an all in one content management solution that enables enterprises to manage their content and business process. A cloud-native content service solution provides low-code tools and capabilities to assist you in creating meaningful business applications on any cloud. FileNet Content Manager provides a wide range of deployment flexibility, capabilities, and performance that allows enterprises to manage all content robustly.
IBM FileNet is dispensing low-code developer tools and GraphQL APIs to deliver business applications with a complete portfolio for intelligent information extraction, document judgment, and more. Besides, IBM FileNet is leveraging you with the advanced AI tools for rapid project development and deployment, and unified content governance consistently manages content from all repository with one comprehensive solution. The software is bringing innovation in a business application via simplifying and accelerate the solution deployment and increase visibility and productivity via innovative AI business context engine to extract insight from content like unstructured documents.
Ameyo is an advanced level contact center solution that comes with Omnichannel customer experience. It is known as one of the best contact center service providers that have more than with over 1600 customers in 60 countries.
Ameyo helps organizations to address their customers’ requirements and needs, by offering an intuitive experience via different channels such as mobile, web, email, chat, social media, etc. The best thing about this platform is that it offers a call conferencing system to solve customer issues as soon as possible.
There is also has a third-party integration system and has lots of add-ons that increase its efficiency. Ameyo also includes some prominent features such as quality monitoring, self-service IVR, agent supervision, productivity reports, and much more.
Pindrop is the most trustable platform built for the security concerns that allows you to calculate risk scoring for phone calls and detect the fraudulent calls. The software is making stunners with its call authentication services that facilitate organizations to take a situational decision in response to fake requests. The software surfaces the tools based on robust functions that assist in identifying the calls and provides information about the device.
The software is dispensing the most comprehensive data analytics on voice fraud and authentication, and providing solutions related to fraud and IoT. Pindrop is going ahead with multiple services that include customer contact, AI authentication, real-connection, fraud target, and more to follow. The platform is multi-dimensional with its powerful 147 features that allow the solutions to work passively in the background to grow a better customer experience.
#32 Zendesk Talk
Zendesk Talk is a dedicated call center software that provides an opportunity and gives different modules in rather than your normal calling application. It offers call center software that is built-in with the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system.
The website and the software is available for every type of user and organization. It offers a demonstration version that provides a sophisticated layout of the dashboard so the users can operate smoothly on the application programming interface and allow mitigating the business on a trial level so they can get the result before running any serious work.
It comes with a great graphical layout, and everything is easy to navigate. It connects with customers and gives a different type of services and gives solutions that are built right in the desktop-based software. The core feature of the program includes the local and toll-free number, customized greeting voicemail, inbound and outbound calling, and unlimited calls, call control, automate ticket creation, browser-based control, and more.
Zendesk Talk also provides an inventory system, call queries, overflow, and after routing. The program also gives you a facility of texting that involves involved SMS, MMS, SMS notification support, workflow, local and toll-free number SMS, view and reporting facility, and much more.
LiveOps is a cloud-based customer support software that brings interactive reporting capabilities across a wide array of channels that include social media and text messaging. It is a comprehensive solution that contains almost all the leading tools and features. The solution supports voice, chat, email, SMS, Facebook, etc., and provides an integrated customer interaction database.
With the help of this solution, you can easily deploy a multi-tenant and highly secure contact center using the pay-as-you-go model. It contains tools to create IVRs and customize reports using premium editing that saves a lot of time and effort.
Like the leading platforms, LiveOps integrates with several business solutions that enhance its services and features. It is commercial software and offers five different price plans. Each plan has its own cost and core features such as continuous innovation, channel pivot, powerful interaction, and much more.