SpitFire Alternatives

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SpitFire

Description
SpitFire is an online predictive dialer software created for call centers that provides all the leading tools to make both inbound and outbound call campaigns. The software supports a hybrid dialer that uses the web-interface for making calls while the program is installed on the client’s server… read more
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19 SpitFire Alternatives & Similar Software

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1. Windstream Holdings

Windstream Holdings is a scalable cloud-based business phone solution that provides complete and unified communication applications to businesses of all sizes. It comes as the alternative to Jive software but offers lots of new services and features that make it better than others. The software brings several voice services with the integrated Voice over IP and enables businesses to set up a modern hosted VoIP via the reliable IP PBX system. Windstream Holdings empowers users to accomplish business anywhere and permits employees to collaborate and work impeccably on any device. It is feature rich, enterprise-class communication software that leverage cloud technology to distribute calls, faxes and messages to mobile devices. Just like all the other platforms, it also provides SIP trunking and allows business to choose from multiple bundles of services and application designed professionally to meet their needs. Additionally, its audio and video conference modules permit business to organize a conference anytime easily. The module is cost-effective and easy to use with flexible features that allow you to easily track conference by individual or team on your monthly bill. There is also a list of core features that make it better than others. Overall, Windstream Holdings is an excellent cloud-based business phone system for all size of businesses.

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2. Loop Communications

Loop Communications is an enterprise-grade business phone solution for small and mid-sized businesses. It’s a flexible business phone suite service that is built from the ground up to be reliable and customer-focused. The software work around the unique needs of various businesses to eliminate the precincts of constraining policies or the antiquated hardware. As compared to all the other similar business phone solution it is a powerful solution and provides multiple systems including number porting, international calling, caller ID and digital faxing etc. It simplifies infrastructures to provide exceptional customer service and reduce costs to foster business growth. The software offers a scalable system that delivers exceptional functions to users without tying them to long-term contracts. One of its salient features is the automated attendant that streamline business message in small and mid-sized companies. It has a greets callers and automatically transfers feature that allows them to extensions without any intervention from you receptionist and operators. Loop Communications also includes core feature such as announcement, call centre queue reporting, call parking, caller ID, operator panel, customization, voicemail and much more. Try it out, it an excellent solution for small to mid-size businesses.

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3. BVoIP

BVoIP is an all-in-one cloud-based unified communication platform specially designed for IT and Managed Service Provider. It is a feature-rich platform that scales beyond a basic PBX to give users the full control over customer data and quality. The solution also comes with an advanced set of features such a unified communication, enterprise PBX and board client support etc. BVoIP tackles most of the heavy lifting; it’s easy to install and manage. It provides flexibility and gives the user the option to easily subscribe to the private or public cloud instances based on their preferences. Better still, the user gets the freedom to scale without limitations on the contract duration. The software also reduces the chances of human error when implementing IP telephony devices. It creates minimal integrations via the software provision and hardware handling while permitting zero-touch integration into the logistics allocations and deployment planning. Its web conferencing suite provide multiple features that are easy to use. The module allows you to host virtual meetings and save time and money while reaping the true benefits of one-on-one communications. The web-conferencing can be applied in the host of everyday communication needs to enhance efficiency and productivity. BVoIP also has some key features that make it stronger than others.

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4. OnSIP

OnSIP is a real-time business phone system created by Junction Network for small and medium-sized businesses. It is a reliable VoIP phone service that leverage open-source Session Initiation Protocol algorithm in order to provide low-cost cloud telephony solutions. OnSIP provides powerful yet simple programs with some advanced features and flexibility than the traditional phone systems. The software can be configured in the host of ways to suit the unique needs and requirements of small and medium-sized businesses. It can also be deployed in one or more multiple locations with 50 to 50 employees, and its system demands no additional tools or software to install. Just like all the other VoIP solutions, it also offers integration system and allows you to integrate it with business solutions easily. OnSIP also includes core features such as a personal attendant, auto attendant, voicemail, SIP domain hosting, web calls links, announcement and call recording etc. Free, Pay as you go, Metered User and Unlimited Users. These are four price plan of the solution, and each solution has its own cost.

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5. Cebod Telecom

Cebod Telecom is a flexible, cost-effective VoIP business phone service solution used by various businesses and industries such as real estate, healthcare, tax office and marketing etc. This cloud-based business phone system also assists startups, small business and large enterprises in increasing business efficacy and productivity while having the opportunity to reduce as communication cost. With the help of this software, companies and businesses are only required to pay for features they need and payment is made based on the line phone number they are using. In addition, the solution comes with pre-configured VoIP phones that users can connect to the phone system without the need for buying and installing any additional hardware, software or equipment. Cebod Telecom delivers an advanced feature that leverage the capabilities of the VoIP technology including attendance, call queue and time-based routing etc. There is also a call management feature such as the capability to centralize the management of extensions and VoIP phones, apply call screening to prioritize incoming calls and much more. In order to make it better than others, it introduces electronic fax and voicemail feature that enable users to send and receive voicemail and faxes anywhere. If you are looking an affordable VoIP solution than try it out, it is an excellent option for you.

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6. Allworx Verge

Allworx Verge is a world’s most leading business VoIP communication solution specially designed to power today’s workforce. It is an alternative to Jive and offers all the major services and features. This VoIP solution comes with multiple features to streamline communication within the business in a single location or multiple office locations. The solution is expertly built for iOS and Android devices linked with a computer through a call control interface in order to manage all call activities. Allworx Verge is a complete enterprise-class, a mobile-first phone that allows users to share personal contacts from their mobile devices. It makes it simple to automatically handoff all the active calls from and to the Verge phone and mobile device. Allworx Verge’s call distribution feature allows you to manage and distribute inbound calls across them queues intelligently. It also includes core features such as call centre, analytics, door relay, seven presence setting, unlimited call routes, customization and much more. Allworx Verge is a commercial solution and supports multiple devices such as Web, Android, iOS and Windows.

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7. Fonality

Fonality is a leading business communications software that adapts to your changing needs. It is a cost-effective solution that lets you eschew the need for uneconomical on-premises application as it has a host features that can give you total control over your business phone system. With the help of this platform, you can enable your businesses to add workers to your team. Unlike other, it also has a powerful integration system that can connect a wide variety of applications. Thus you can expand your support outside of your office premises while ensuring that your customers continue to receive seamless caller experience. Moreover, you can easily streamline your business communications workflow with administration tools. These features provide your callers with the broad array of options for them to receive the assistance they require quickly. Fonality is a complete browser-based administration panel where you can easily modify the system on the fly. it is a user-friendly and not require advanced technical knowledge to be manipulated. Alert notifications, auto attendant, BLF support, call screening, easy dialer, customization, drag and drop, CRM integration, extensive groups and music-on-hold these are a key feature of the solution. There are different price plans, and each plan has its own cost.

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8. Vonage

Vonage is a cloud-based all-in-one VoIP software solution designed for multiple industries such as accounting, healthcare, finance and marketing etc. The software is known as an affordable and innovative business communication software that contains all the major tools to run phone over the web. Vonage aims to maximize profitability and to enhance productivity by equipping all the branch offices contact centres and virtual teams powerful capabilities. They will be able to conduct online meetings, cooperate by web conferencing, participate in audio conference calls and connect through their mobile phones, desktops or tablets. It also helps businesses of all sizes to save more money at it eliminates dependency to costly install and maintain of on-site hardware and infrastructure used for the traditional telephone system. There is a system that allows users to set up an automatic attendant, routing calls to the specific departments. This feature calls Virtual Receptionist that allow the user to customize their phone system, so they will be able to deliver exceptional client service. It ensures that calls started by customers are forwarded to the right person or place. Vonage video calling and web conferencing system make it better more interesting. The VoIP software includes core features such as customizable call routing, online meeting, amazon chime integration, chat, connect virtual teams, reduce communication cost and mobility etc. Overall, Vonage is one of the best VoIP solutions as compared to the others.

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9. Evolve IP

Evolve IP is a unified communication platform that provides voice services and business collaboration tools for video, chat, screen sharing and web conferencing. The system also offers state of the art handsets and softphones. It is a complete cloud-based solution where everything is simple to understand and easy to use. All solutions are under one integrated platform, with one contact for fast resolution of any issues. Highly trained and certified support professionals provide businesses with dedicated resources to assist from design to deployment. There is a web-based portal that allows authorized managers to easily configure users, schedule and notifications from across the global. Moves add and changes are quite simple to facilities and cost much less. Evolve IP solution provides mobility as it links mobile devices to office phone and transfers calls seamlessly between units and without letting go of the office numbers. UC application enables users to view statuses to known if co-workers are available on a call or in a meeting. It is an advanced level solution that comes with all the major tools and services including caller ID, group directory, new-way calling, privacy solution, hoteling, call barge and alternate numbers etc. Evolve IP has different price plans, each plan has its own cost and benefits.

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10. Windstream

Windstream is a cloud-based business phone system that delivers complete and unified communication applications to the business of all sizes. It is a complete solution that brings numerous voice services with the integrated voice over IP and enables businesses to set up a modern hosted VoIP via the IT Private Branch system. The progarm empowers users to accomplish business anywhere and permits an employee to collaborate and work impeccably on any device such as a smartphone, laptop and tablet. Windstream is a feature-rich solution, enterprise-class communication solution that leverages cloud technology to distribute calls, faxes and messages to mobile devices. It provides SIP trunking and allows businesses to choose from multiple bundles of services and applications designed professionally to meet their needs. Unlike all the other platforms, it also includes core feature such as audio and video conferencing, voicemail, fax management, call recording and messaging etc. Overall, Windstream is one of the best phone systems as compared to the others.

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11. M-Files

M-Files is an advanced level content management software designed to help businesses in information and document management, organization and tracking. The software is highly-suited to small and large companies in a variety of sectors. It hosts myriad system feature that is bound to benefit any organization that includes mobile optimization, version control, document templates and offline access. M-Files comes with a search engine that efficiently finds a document based on the document name, types and among others. The software even lets users search inside the text of documents and has workflow automation tools that make it better than others. It also comes with a number of enterprise-grade information management assets. Within the organizations, the information can be shared in the secure way, the same as among key investors or team members. While making important business decisions, key users can easily find and track information they need and use it to fulfil the content based requirements. The system serves as the central storage for all documents that enable users to search and find documents and identify who last edited. All the document are organized and accessible, eliminating the need to remember saved location and versions. As compared to all the other similar platforms, it is quite simple and easy to use. M-Files core feature includes dynamic views, document sharing, co-authoring, email notification, file-scanning and capture, access permission, office integration, security and annotations etc. Try it out.

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12. Jive

Jive is a world’s most leading social collaboration tool that connects team members, upper management personnel and all the other relevant parties in the corporate environment. It is loaded with advanced features and capabilities; all aimed to help businesses achieve strategic alignment and dramatically improve and collective productivity for employees and teams. The software comes with all the major tools and works wherever you go and whatever you do. Jive is integrated with a mobile application that links you up with your department and your team; you can easily access all your data receive latest updates and communicate and collaborate even when you are far from your desk. It is also integrated with all the leading business applications and systems, blends seamlessly in every corporate ecosystem and therefore gives you unparalleled flexibility to work and deliver. The best thing about this application is that it is hosted in the cloud and requires no update or complicated installations in order to make your business more productive. Using its breeze even for inexperienced teams and employees who will require no technical assistance to get it up and running. Jive is a complete solution and specially designed for all size and types of business. Its prominent features such as pre-built pages, appealing and configurable, community sentiment analysis, blogs and smart search etc. Try it out; it is best for everyone.

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13. Sonetel

Sonetel is a communication app that lets you make an international business call at the cost of local calls. It is a simple but powerful solution that supports three methods for making calls such as Call True, Call Back and VOIP. In call thru, the app calls Sonetel’s local access number in your country. The call is then connected onward via Sonetel to the destination. In a callback, Sonetel calls both your mobile number and the destination you called and then connects the two calls. All your call on this platform is connected via Wi-Fi or data connection, and you pay Sonetel for the local call at the destination. It comes with a very basic level, and now it has thousands of users around the world who can use it to make their business professional. With the help of this platform, you can also be able to buy a lock phone number in any preferred city and country. Incoming call on these numbers can be forwarded to your mobile number or answered in the app with VOIP. Sonetel is a free to use Android and iOS application that required registration with an email address and phone after completing the registration you can enjoy it all features without any limitation. Try it out, are you make international calls at the cost of local calls.

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14. Aircall

Aircall is an all-in-one communication software that is an ideal fit for those with remote teams and virtual offices located aboard. It is an excellent solution that provides phone numbers for you and your staff that you can use on any device. All your calls follow you and your staff whether you are busy working on working remotely. The software enables businesses to be closer to their customers, no matter their physical location is. It also helps small businesses to enhance the relationships with the customers with the help of local phone numbers in at least 30 different countries. A major piece of the tool is a desktop application that you can use to make and receive calls on your own computers. The software saves you time on follow up calls. Another amazing fact is that it offers an integrated system with all the top existing CRM solutions. Businesses that use this system can become immediately local in several countries, all at one time. It is an alternative to Jive and offers all the similar services with some new features such as work as a team, be local, queuing, analytics, click to call, voicemail by email, call transfer, share contacts and much more. Try it out; it is best for all size and type of businesses.

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15. Freshcaller

Freshcaller is a cloud-based call center and phone system software solution that is designed for every type of business that helps enhance customer engagement with internal teams. Through this solution, users can purchase local and international toll-free numbers, and get real-time visibility into call queues as well as ongoing conversations, route calls to agent groups, set up custom business hours and more. The software allows organizations to manage all kind of call queues using an auto-receptionist with customizable wait time music in order to promote new services. It has a feature that allows users to set up custom business hours and automated variety of actions for each department, and route calls from IVR to specific call queues and agent groups. Businesses can able to purchase local business numbers for more than 40 countries, and toll-free numbers for USA, Australia, Canada, and the UK to enhance convenience for customers. Freshcaller’s dashboard delivers real-time visibility into call queues and ongoing conversations, and agents’ company status based on availability, on-going calls, or training. It also best for agents and allow to manage unlimited ongoing calls and take notes, forward calls to different groups, conference other agents, and more. Freshcaller is a complete solution that comes with all major features such as call logging, shared lines, automatic call recording, virtual call center, call monitoring, voicemail, reporting, global phone usage, inbound caller ID, customer greeting and much more.

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16. CloudTalk

CloudTalk is a smart call center software that offers more than 40 advanced calling features used by customer support and sales teams, SMEs or e-commerce. It is quite simple and easy to the understandable solution and accessible over browser and desktop application that means sales and call center teams can make and receive calls anywhere, on any device, with international numbers from 80 countries. Just like most of the leading platforms it also integrates with popular CRM, Helpdesk and eCommerce solutions with predefined one-click integrations, and can be linked to any other tool via an open API that makes it better than others. With the help of these solutions, teams always have access to up-to-date details across all the platforms, and agents can see customer details before they answer the call and make the call more personalized. Some of its main features include Automated Call Distribution, Interactive Voice Response, Custom reporting, Click to Call, Real-time customer card Call statistics, and Conference call. There is also has a real-time dashboard feature where you access it all tools, features, and generate reports.

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17. Talkdesk

Talkdesk is the world’s most powerful and leading browser-based contact center software solution that helps businesses build stronger customer relationships. It is an all-in-one solution and trusted by most of the leading platforms, including Box, Shopify, and thousands of other customer-centric businesses around the world. The software offers seamless integrations with all the popular business tools, including Salesforce, Zendesk, Desk.com, and more than 20 other applications. Using this solution, businesses can create a complete call center in their browser in just five minutes. Just like other costly solutions that require a long setup and investment, Talkdesk requires no phones, no coding, no hardware, and no downloads all that is needed is a simple computer and internet connection. With this, your customer calls are directed to the rep who is most capable of addressing a caller’s specific needs that are made possible by the platform’s integration of ACD, and IVR calls routing technologies. The receiving client agent can readily access the caller’s data in real-time, so ensuring issues are resolved, and customers are satisfied with your service. Talkdesk offers a quite simple and easy understand dashboard where you access it all features and tools. The prominent core feature includes automated workflows, live reporting, skills-based routing, IVR system, real-time reporting and enhances caller ID, etc.

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18. Connect First

Connect First is a cloud-based call center management program that is accessed by users via a web browser. It is an all-in-one solution that enables the management of all inbound and outbound call center activities. The software presents agents with all the relevant scripts and caller details helping them to handle calls quite smoothly, and customizable notes assist agents in resolving queries quickly and enhancing the customer experience. First, it’s outbound program aid users to create relevant leads for calling agents that help to enhance the efficiency of the workforce. Connect First’s cloud routing technology optimally uses resources and manages increased call volumes by diverting calls to numerous call centers and also to home-based agents. The solution’s reporting feature offers a drag and drop interface that produce hourly, daily, and monthly reports. With this, users can easily drag and drop a particular feature into the dashboard in order to view the related charts. Just like TalkDesk and all the other related platforms it also integrates with most of the leading platforms that make it more powerful and feature-rich for all size of businesses.

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19. CallHippo

CallHippo is a comprehensive could-based VoIP phone system that is specially created to meet the communication requirements of startups to small businesses. It is available to use on both web and mobile application and offer all the core features to automate a variety of tasks. The best think about this software is that it enables sales, marketing, and support teams to make global calls. CallHippo enables businesses to buy virtual phone numbers of up to 50 countries around the world, add users on the same phone number, and make calls. Its real-time call analytics solution provides all the major details about callers, call quality, and time duration, while its call recording feature automatically records calls and conversations during the campaign, for managers to listen from their easy to understand dashboard. With the help of this businesses can get time zones that are displayed on their dialer before calling so that there won’t be any issue regarding current time while making international calls and set working hours for number, as well as set availability status of users. Unlike most of the leading solutions, it also offers voicemail and on-hold music feature that enables businesses to greet callers with the recorded message or custom music when putting on hold. CallHippo also includes core features such as real-time analytics, call recording, free calling credits, personalized caller dashboard, voice mail and click to call, etc.

More About SpitFire

SpitFire is an online predictive dialer software created for call centers that provides all the leading tools to make both inbound and outbound call campaigns. The software supports a hybrid dialer that uses the web-interface for making calls while the program is installed on the client’s server. It is based on .Net application and uses a SQL database in the background that makes it quite simple. SpitFire is a complete solution and designed for all size of businesses. SEP (SpitFire Enterprise Predictive) offers support for unlimited lines and agents. The software feature five different dialing modes viz. predictive dialing, fixed-rate dialing, quick connect and preview dialing and manual dialing. With the help of this solution, the client can load the list with contact numbers into SEP, and the solution to make outbound calls as well as connect agents to the answered calls only. It also allows you to keep track of time per call and monitor the call volume and frequency. One of the most interesting facts about this solution is that it allows clients to manually set the call rate frequency and speed up or slow down the call rate based on agents available for the day or the number of working hours. SpitFire also includes core features such as quick connect dialing, the call number of identification, unlimited campaigns lines unlimited custom field, CRM integration, and call recording, etc.

About the Moderator

Hugh Miller