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FocalScope

FocalScope is a cloud-based live chat and email ticketing platform that comes with tons of features. The platform provides you the smooth and efficient communication through you can connect with your customers in a way without facing any hurdle by email, social media, and live chat… read more
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What are best FocalScope Alternatives?

#1 Genesys

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Genesys is a dominant customer service provider that facilitates you with high-class call management and other call routing capabilities for the faster resolution of calls and the right resources. The software is designed by keeping the demands of clients in mind and contains all the core services and features. It delivers you a consistent and seamless contact management system that allows you to keep in touch with your clients anytime, anywhere on your mobile device.

Through this, you can provide 24/7 customer support services to your customers that will make a strong bonding between both parties. It is effortless to understand and offers a modern interface where you can access all tools and features. Many questions already included in this software that it can use to deal with customers.

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#2 NABD System

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NABD System is a complete package of customer service solution that delivers excellent customer support services through multiple channels. It allows you to provide a positive customer experience with several various strategies and cross-channels. The software also allows you to connect with your clients via email, web, chat, mobile, and social media platforms that make it better than others.

With this, you can also speed up the resolution process by getting the information and agents requires to deliver the most efficient solution by identifying the problem. Multiple quick answers already saved into the smart and intelligent knowledge base engine that saves a lot of time and effort. NABD system works much faster as compared to the other similar platforms.

#3 Zingtree

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Zingtree is an intelligent web-based platform for developing phone scripts, process instructions, decision trees, troubleshooters, and many other problems solving techniques. It helps your business to grow faster by responding to the queries of the customer. The software is known as one of the best customer service provider software that comes with all the leading tools and features.

The primary objective of Zingtree is to provide individuals and businesses an efficient live chat tool to provide the website visitors with the best quick answers of inquiries. You can also further add more answers to the questions because it is easy to customize the platform. The interface of the solution is user-friendly, which means you can easily use it without facing any problem.

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#4 Velaro

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Velaro is an Online Live Chat software specially designed to facilitate you with the most efficient live chat tool and to fulfill the requirements of the enterprise customers. The platform helps you to target audience at the same time and improve your business in the market. It is known as an all-in-one solution and perfect for the healthcare sectors, e-commerce, pharmaceuticals, financial services, education, etc.

As compared to all the other similar software, it is straightforward to add to your website. It automatically sends a greeting message to its visitors and converts those visitors into a client. There are multiple greetings messages that are already saved in this live chat solution, and you can also add your own without any limit. This software allows you to customize the features to keep your platform update.

#5 VSLogger Unlimited

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VSLogger Unlimited is an efficient call recording software designed by Versadial. It provides the most reliable and robust communication working space to businesses that integrate with QC review and coaching, call recording, user-friendly dashboard, in-depth reporting capabilities, and agent time utilization.

By using this, you can perform various operations related to liability control, workforce optimization, and incident recreation via a straightforward, dynamic, and simple user interface that you can access from the variety of devices. With the help of this call recording software, the call center representatives and managers have a variety of tools that help them out to manage different functions and tasks.

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#6 Freshdesk

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Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.

Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.

#7 Intercom

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Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators.

You can also use this application to send targeted, in-app messages and behavior-driven emails. It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster.

#8 Tawk.to

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Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free.

With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It allows you to reach your customer directly from your website, mobile application, or a customization page.

#9 JivoChat

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JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc.

The platform packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc. It is a simple and easy to use app that means the least tech-savvy users in your team will grab hands around it in no time.

#10 TextUs

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TextUs is the leading businesses texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking.

It empowers thousands of teams to accelerate their process and get business done. TextUs is an easy to understand platform that requires some vital information to manage multiple conversations.

#11 LiveAgent

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LiveAgent is a help desk platform that combines several channels into the single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration.

LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.

#12 Live Guide

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Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.

The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.

#13 Freshchat

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Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience.

The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles.

#14 Chat.io

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Chat.io is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is a first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others.

Chat.io is a simple and easy to use the platform, only need to paste the HTML code on your online portal and chat right away. The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily.

#15 LiveChat

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LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics, and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time.

LiveChat has three significant elements that make it better than others, such as web-based chat windows, operator applications, and web-based control panels. The operator application is cross-platform, and the user can easily log in and communicate with the visitor using a mobile and desktop clients.

#16 Smartsupp Live Chat

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Smartsupp Live Chat is a tool that offers visitor recording feature. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc.

The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.

#17 Chatango

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Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audience around the world.

It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.

#18 OptKit

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OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.

It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.

#19 UserEngage

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UserEngage is an easy to use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with drag and drops editor.

Just like the other similar platforms, it also offers lots of things that the businesses automatic do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc. UserEngage also includes a CRM system for streamlining the manual sales process and knowledge base creation tool that facilities the support procedures.

#20 Lucky Orange

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Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.

The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.

#21 Kayako

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Kayako is a cloud-based help desk platform that puts all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a vast range of customer services, from small businesses to large companies.

Kayako also supports live chat, tickets, email, web, email, calls, or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance, and opportunities, etc.

#22 Crisp

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Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.

The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.

#23 Tidio Chat

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If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.

It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.

More About FocalScope

FocalScope is a cloud-based live chat and email ticketing platform that comes with tons of features. The platform provides you the smooth and efficient communication through you can connect with your customers in a way without facing any hurdle by email, social media, and live chat. FocalScope makes your task easy by facilitating you with the complete data of the customer.

You can provide a high-level customer support service to your clients through a variety of communication channels. A powerful live chat, social media integrations, and email ticketing allow you to engage with customers whenever they request support from you. Many international brands like DHL, among others and American Express, are making their business successful through this software.

One of the best facts about this solution is that it allows you to customize the chat service by adding different answers and questions to save time. It also delivers you multiple templates to create registration forms, and you can easily modify each without any limitation.

Its intelligent routing system automatically sends a request to the agent with specific skills. Moreover, FocalScope is commercial software and comes with multiple price plans. Each plan has its own cost and features such as shared team inbox, personal email accounts, pro-active chat, lookup customer data, and more.

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