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OptKit

OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic;… read more
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What are best OptKit Alternatives?

#1 Tidio Chat

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If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.

It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.

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#2 Intercom

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Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators.

You can also use this application to send targeted, in-app messages and behavior-driven emails. It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster.

#3 Tawk.to

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Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free.

With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It allows you to reach your customer directly from your website, mobile application, or a customization page.

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#4 JivoChat

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JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc.

The platform packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc. It is a simple and easy to use app that means the least tech-savvy users in your team will grab hands around it in no time.

#5 TextUs

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TextUs is the leading businesses texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking.

It empowers thousands of teams to accelerate their process and get business done. TextUs is an easy to understand platform that requires some vital information to manage multiple conversations.

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#6 LiveAgent

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LiveAgent is a help desk platform that combines several channels into the single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration.

LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.

#7 Freshdesk

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Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.

Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.

#8 Live Guide

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Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.

The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.

#9 Freshchat

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Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience.

The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles.

#10 Chat.io

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Chat.io is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is a first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others.

Chat.io is a simple and easy to use the platform, only need to paste the HTML code on your online portal and chat right away. The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily.

#11 LiveChat

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LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics, and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time.

LiveChat has three significant elements that make it better than others, such as web-based chat windows, operator applications, and web-based control panels. The operator application is cross-platform, and the user can easily log in and communicate with the visitor using a mobile and desktop clients.

#12 Smartsupp Live Chat

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Smartsupp Live Chat is a tool that offers visitor recording feature. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc.

The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.

#13 Chatango

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Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audience around the world.

It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.

#14 UserEngage

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UserEngage is an easy to use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with drag and drops editor.

Just like the other similar platforms, it also offers lots of things that the businesses automatic do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc. UserEngage also includes a CRM system for streamlining the manual sales process and knowledge base creation tool that facilities the support procedures.

#15 Lucky Orange

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Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.

The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.

#16 Kayako

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Kayako is a cloud-based help desk platform that puts all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a vast range of customer services, from small businesses to large companies.

Kayako also supports live chat, tickets, email, web, email, calls, or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance, and opportunities, etc.

#17 Crisp

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Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.

The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.

#18 Firehose Chat

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Firehose Chat is one of the best and native chat solutions that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms, it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers.

It is one of the best alternatives to Smartsupp Live Chat and offers all the similar services with some new and prominent features. With the help of this platform, you can see a list of everyone who is on your website and also see a stunning chat box in the right corner of your website.

#19 Olark

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Olark is one of the most popular live chat platforms for hundreds of businesses. It is quite simple and easy to use tool that allows companies to do more than engage customers in real-time and proactive chat sessions.

It loads slowly with powerful features and robust integrations that allow them to create and manage customer relationships efficiently and effectively and also see what their clients are doing on their screen. Olark is more than just a chat platform that engages more audiences around the world.

#20 Mibew

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Mibew is an open-source live chat application written in PHP and MySQL. The app allows one-on-one conversation assistance in real-time directly from your website. It is similar to like the other live chat widget that will enable you to copy and paste the code into your online portal and start a conversation.

Mibew places a button on your website where your visitors click to chat with your operator. There is multiple version available to use, and each new version introduces more features and functionalities that engage the more audience around the world.

#21 Userlike Live Chat

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Userlike Live Chat is a modern live chat platform for the website and mobile support. It is simple and easy to use tool that introduces all the advanced functionalities with some new features. It guarantees an optimal live chat experience for your users on smartphones, tablets, and desktops.

You can get started in just three minutes; you need to copy and paste the code into your website and chat unlimited chatting with your customers. With the help of this tool, you can engage your audience and deliver the same thing that your customer wants.

#22 Zendesk Chat

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Zendesk Chat (also known as Zopim Chat) is a communication and live chat widget specially designed for companies looking to become more competitive. It comes as the alternative to Smartsupp Live Chat with an array of handy chat functionalities and a premium, personalized environment for boosting customer loyalty.

The platform has become one of the rare systems that genuinely customer behavior and user relationship to extract responsible practices for better decision making. Zendesk Chat is easy to use the widget, and you can access it anywhere around the world.

#23 Lime Talk

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Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customers and increase your computer profile.

It aims to provide you with an application that is user-friendly and simple to use. Lime Talk allows you to get in real-time when a visitor comes to your online portal. You can see the service they are interested, and in most importantly, it allows the clients to ask any question, which you can answer instantly.

#24 Zopim Chat

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Zopim Chat is one of the leading platforms that allows you to talk to your customers in real-time. It is an all-in-one platform that gives your brand a voice and creates a meaningful relationship by talking to customers over live chat because live chat option is one of the best ways to engage your customers.

The platform offers a simple and easy to use dashboard with a custom setting that allows you to add you more widgets and service to more engage more customers. Zopim Chat is more than just a live chat solution, but it also offers lots of advanced functions that help you to monitor your traffics and deliver the best customer experience.

#25 Kayako Help Desk

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Kayako Help Desk is a robust cloud-hosted help desk solution that puts all your customer services in one place to a better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers.

It can serve a massive range of customer service needs, from small businesses to the largest companies. Compared to the other similar solutions, it also has lots of advanced tools and vital services that make it better and powerful than others. Kayako supports live chat, web, email, calls, or tickets to help businesses further extend their help to customers.

#26 UserVoice

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UserVoice is a product lifecycle management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions. It is an ideal tool for customer-focused personnel such as customer service representatives, support managers, and product managers, etc.

It is an all-in-one platform loaded with advanced features and functions that enable users to engage customer early, study customer trends and shifts as well as provide services and products that would center on customer specifications.

#27 OTRS

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OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms, it is quite simple and easy to use.

Its consultants have the in-depth industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed.

#28 osTicket

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osTicket is a help desk software design to enhance your customer service and experience. It is a powerful solution that is portable with any operating system; it offers an array of features you need for your help desk solution. The answer is ready-to-use, so you can quickly start using its support solutions right after downloading and installation.

osTicket is a free and open-source platform that you can use, modify, and easily share anywhere. To make it better than others, it introduces a robust customization system that allows you to easily customize forms, fields, and lists of data during the ticket submission for customers to choose.

#29 Exotel

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Exotel is a powerful, feature-rich business phone system that offers Smart IVR for your business. You can set up an efficient call routing, management, and recording system in 5 minutes of the cloud telephony device. Enterprise communication should be a single plug-and-play system.

You no longer have to spend time on creating and maintaining your infrastructure or your code. With the help of this platform, you can easily create a personalized experience for your customer over voice calls and devise accurate information with SMS. User verification made seamless over calls and SMS. Non-intrusive with the perfect success rates.

#30 ManageEngine ServiceDesk Plus

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ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.

From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.

#31 C-Zentrix Contact Center

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C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings you the most comprehensive solution for the multi-touch contact centers that offer on-premise, hybrid, or cloud.

The solution provides complete customer experience tools such as voice, chat, email, social, and SMS, as well as integrates with C-Zentrix omnichannel that offers uninterrupted customer service to your end-users and above all, provides them a superior Customer Experience.

#32 ConnectWise Automate

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ConnectWise Automate is an advanced level IT service management software solution that focused on boosting the efficiency of small to medium IT teams. It is created and designed by a professional team of developers and designers and delivers all the core functionalities and features that make it better than others.

As a part of the renowned and efficient productivity solution, the tool guarantees better visibility into all significant aspect of your business and remove all of your team’s delivery roadblocks and support issues. ConnectWise Automat offers efficient automation for your discovery and management, processes automation and issue monitoring, etc.

#33 Atera

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Atera is a simple yet powerful remote monitoring and management software solution. The solution caters to IT managed services providers and IT experts. It is providing them with an intuitive platform that puts all their IT management and monitoring processes in the same place together with lots of other factors of their businesses such as billing, help desk, and reporting, etc.

It is known as an all-in-one IT solution that combines RMM, PSA, and Remote Access. By using the solution, MSPs can easily manage, maintain, and resolve customer issues regardless of time and location. With everything in one place, you have total control over all facets of your business, from monitoring, managing, and controlling IT networks and infrastructure of all sizes of companies to automate processes.

#34 PHPKB

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PHPKB is a feature-rich knowledge management software solution that can deploy as an owned or hosted application. Users can set it up quickly to expedite their content creation and publish to begin truly empowering their end-users to solve problems. PHPKB also allows users to afford access to customers and all the other external users to their information repository.

It affords the ability to search for their required article or help item to field for accurate results. One of the best facts is that it gives workforce and external users a place to share their thoughts and ideas as well. PHPKB also has a user feedback section for people to comment on the article that makes it better than others.

#35 REVE Chat

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REVE Chat is a customer engagement software solution that offers live chat, video chat, Facebook messaging, and Viber messaging services to maximize engagement and support for your website audience. It gives your website visitors to get most out of their time visiting your site, whether looking for service and products or browse through.

As compared to others, it is quite flexible enough to assist at the personal level as agents become more aware of their needs and provide support on a one-to-one basis. The best thing is that it offers an extensive set of features and capabilities that range from the trusty live chat functionality to the more interactive voice or video chat setup.

#36 Bomgar Remote Support

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Bomgar is a remote access software solution that offers security and IT professionals with a platform to conduct controlled and secure remote access. The solution facilities fast and protected device to device connection for digital security experts to deliver swift distance support when needed.

With the help of this remote access software, administrators are also able to easily access any device in the world in a protected environment to ensure that there are no security issues that are encountered in progress. As compared to all the other similar solutions, Bomgar Remote Support is much powerful and offer an ultra-secure interface for controlling, monitoring, and managing remote access devices.

#37 Tidio

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Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools.

The software offers a variety of live chat options with the users able to choose from chat widgets, sidebars, and dedicate chat that can be customized easily. It offers three different styles of chat widgets such as classic, modern, and business, and users can customize the popup with different colors, button positions, and editable status messages.

#38 Inbenta

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Inbenta is an AI-powered intelligent search solution that makes it easy for their consumers and potential clients to easily find the information they seek without having to connect customer care support.

The software helps lowers the volume of support requests that contain repetitive questions, allowing customer support representatives to address all the other concerns while reducing support costs. Inbenta is a feature-rich solution and contains all the leading tools to deliver comprehensive experience.

#39 Provide Support

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Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills, and you can set up Provide Support Live Chat on your website in 3 simple steps. Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable, and our support team is available 24/7.

Provide Support offers a rich set of features that allow users to customize a live chat tool to match any website look and feel. Within account settings, you can easily choose the right chat window theme and color to make the live chat as an integral part of your website. A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location or any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more.

#40 HelpSpot Ticket Management

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HelpSpot is a help-desk ticket management system that organizes the visitor coming to the company and doing their work without any hesitation and get passes to different departments with full security. It has a nice interface that is easy to customize, and everything is laid out beautifully, so the user does not feel any problem navigating the platform.

It supports both cloud-based system and desktop-based system and comes with the business handled customer support module and bring a robust tool that streamlines tracking of constructors and brand to enable business and deliver the work beautifully and accurately. HelpSpot offers many facilities and provides a constructive layout of everything given on the site.

#41 Tidio Chat Software

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Tidio Chat Software is an online web-based live-chat tool that included website chat widgets, Facebook messenger, emails to handles the clients. It has a simple and straightforward interface that allows you to customize the widgets for chats, chat-pages, and sidebars etc. It is compatible with small-sized companies such as startups and SMEs.

Tidio Chat Software uses a cloud-based hosting and enables you to track and target the visitors, and real-time monitoring as well. The tool has a strong and robust integration facility with a wide variety of third-party apps such as WordPress, google analytics, e-commerce, CRM and many others.

#42 Smooch

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Smooch is a simple yet powerful SDK (Software Development Kit) that allows developers to build chat features into apps and webpages. Its REST API allows developers to create customized messaging tools into their deliverables. The software dedicated SDKs for Web, iOS, and Android developers and contains all the leading tools and features that make it an all-in-one solution.

The best thing about this solution is that it works with Objective-C and Swift on iOS and is distributed in JAR and AAR formats for developers using Eclipse, Android Studio, or Netbeans. To use its plugin on the webpage, it offers several options, such as script tag method, npm, and bower methods.

#43 iTouchVision

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iTouchVision is a B2B service providing software specially developed to manage and track different requests. This software makes it easy for you to handle a variety of requests at the same time. Each request is assigned a specific number through which you can easily solve them. The company provides you 24/7 support through which you can ask them anything you want.

With this, you can contact them via phone and email. The software has more than 200000 customers who can use it to manage their businesses effortlessly. It only requires a merchant account to work with any of the provided payment cards. The best fact about this solution is that it offers a mobile application that means you can access its service anytime, anywhere. You can quickly perform business or billing activities through mobile apps.

#44 Boldchat

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Boldchat is an efficient live communication software that helps you to control customer interaction in a great way. This software also includes email management, click to call tool, chat system through which you can increase your business sales. It provides some of the great features through a client can manipulate and customize their general requirements. It also includes a rules-based proactive chat engine that helps every kind of website to generate more conversations.

An integrated work queue is also a part of this software that allows customer support agents to contact the website visitors through twitter, SMS texts, email, and live chat. To install Boldchat on your website, you have to copy and paste the small snippets of HTML on your website. The best think about this solution is that it keeps you update about your website conversations through web-based chat reporting.

#45 I-doit Pro

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I-doit Pro is a professional IT management platform that allows you to automate complex management tasks from IT asses to the CMDB. The software comes with all the solutions related to your documentation projects, and now existing data sources can be integrated that dispensing all the information in a centralized and well-organized repository. I-doit Pro is making its mark via inventory management services that are commonly complex tasks, but all the difficult work is processable and understandable via I-doit pro.

The software surfaces professional functions that include complex right management, advanced and customizable reports, and has many graphical displays as well. I-doit pro is a staggered licensing model, and you only pay according to the need and offered services based on subscription. The software is listing detailed documentation and resources that paves the way for the effective and flexible software solution at an attractive price.

#46 Zingtree

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Zingtree is an intelligent web-based platform for developing phone scripts, process instructions, decision trees, troubleshooters, and many other problems solving techniques. It helps your business to grow faster by responding to the queries of the customer. The software is known as one of the best customer service provider software that comes with all the leading tools and features.

The primary objective of Zingtree is to provide individuals and businesses an efficient live chat tool to provide the website visitors with the best quick answers of inquiries. You can also further add more answers to the questions because it is easy to customize the platform. The interface of the solution is user-friendly, which means you can easily use it without facing any problem.

#47 Velaro

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Velaro is an Online Live Chat software specially designed to facilitate you with the most efficient live chat tool and to fulfill the requirements of the enterprise customers. The platform helps you to target audience at the same time and improve your business in the market. It is known as an all-in-one solution and perfect for the healthcare sectors, e-commerce, pharmaceuticals, financial services, education, etc.

As compared to all the other similar software, it is straightforward to add to your website. It automatically sends a greeting message to its visitors and converts those visitors into a client. There are multiple greetings messages that are already saved in this live chat solution, and you can also add your own without any limit. This software allows you to customize the features to keep your platform update.

#48 FocalScope

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FocalScope is a cloud-based live chat and email ticketing platform that comes with tons of features. The platform provides you the smooth and efficient communication through you can connect with your customers in a way without facing any hurdle by email, social media, and live chat. FocalScope makes your task easy by facilitating you with the complete data of the customer.

You can provide a high-level customer support service to your clients through a variety of communication channels. A powerful live chat, social media integrations, and email ticketing allow you to engage with customers whenever they request support from you. Many international brands like DHL, among others and American Express, are making their business successful through this software.

#49 VSLogger Unlimited

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VSLogger Unlimited is an efficient call recording software designed by Versadial. It provides the most reliable and robust communication working space to businesses that integrate with QC review and coaching, call recording, user-friendly dashboard, in-depth reporting capabilities, and agent time utilization.

By using this, you can perform various operations related to liability control, workforce optimization, and incident recreation via a straightforward, dynamic, and simple user interface that you can access from the variety of devices. With the help of this call recording software, the call center representatives and managers have a variety of tools that help them out to manage different functions and tasks.

#50 Genesys

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Genesys is a dominant customer service provider that facilitates you with high-class call management and other call routing capabilities for the faster resolution of calls and the right resources. The software is designed by keeping the demands of clients in mind and contains all the core services and features. It delivers you a consistent and seamless contact management system that allows you to keep in touch with your clients anytime, anywhere on your mobile device.

Through this, you can provide 24/7 customer support services to your customers that will make a strong bonding between both parties. It is effortless to understand and offers a modern interface where you can access all tools and features. Many questions already included in this software that it can use to deal with customers.

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More About OptKit

OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.

It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.

OptKit also offers responsive and customizable visual canvas that allows you to install forms and banners on any website without any limitation. The platform has a large team of professionals who always busy to deliver something new and enhance.

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