38 Exotel Alternatives & Similar Software
Intercom is a brand new customer support platform that utilizes user intelligence and behavioural targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behaviour-driven emails. It introduces new and better way to acquire, engage and retain customers and is ideal for your sales, marketing and team to better commutation with clients and help businesses to grow faster. Intercom is a simple and easy to use platform that has thousands of users around the world who can use to satisfied their customers and increase their productivity. It has a unique and advanced tool that allows you to view all your customer data on the single platform including location, contact details, company name, customer activity and interaction history etc. The platform also has real-time metrics system that attracts the more audience around the world. Intercom includes core features such as A/B testing, live chat, team box, issue resolution, real-time updates, message tagging, user event tracking and customer user profile etc. If you are looking an all in one customer support platform than try it out, it is specially made for you.
Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool that was specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It allows you to reach your customer directly from your website, mobile application or a customization page. Aside from its live chat service, the platform also offers lots of new features that allow you to customize your own page, easily start live chat with your customer and quickly send replies etc. It also introduces scheduler that attracts the more audience around the world. Tawk.to has millions of users around the world available free to use.
JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards, helpful mostly for companies who are looking to streamline customer communication and to deliver a memorable experience which would motivate users to subscribe and read their content etc. The platform comes packed with outstanding features as for instance real-time visitor monitoring, hotkeys, chat logs and page view history etc. The platform is specially designed for both small businesses and large companies. It is a simple and easy to use app that means the least tech-savvy users in your team will grab hands around it in no time. The knowledge curve is almost non-existent, but the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board. At the same time, the platform also offers an affordable live chat platform you cloud purchase at an off-the-shelf price and manage their client without any limitations. Its powerful features allow you to automate support messages, monitor visitor behaviour, attract more audience and assign them to the most appropriate agent. Unlimited chat, hotkeys, page views, chat targeting, offline contact forms, chat logs and spell checker these are also features of the platform. All in all, JivoChat is a powerful live chat platform as compared to the others.
TextUs is the leading businesses texting platform for professionals. It allows team member’s existing phone number and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing and response-rate tracking. It empowers thousands of team to accelerate their process and get business done. TextUs is an easy to understand platform that requires some important information in order to manage multiple conversations. One of the most addictive and enjoyable thing about this platform is that it offers customization option that allows the users to create a custom setting and try to improve customer satisfaction. As like the other similar platforms it also has set of key features that make it more interesting. Do try it out, it is best for everyone.
LiveAgent is a help desk platform that combines several channels into the single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat and social media integration. LiveAgent is a quite simple but powerful help desk software that is filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification and file sharing etc. Satisfied users describe the platform as being the ultimate all-in-one customer support solution, and it scores high on every platform it appears and innovation efforts of the teams behind the wheel seem to pay off really. It has a massive team of professionals who always busy into the deliver something new and more. The most prominent features are ticket management, reporting chat overview, live chat and support multiple languages etc. Do try it out, you’ll be amazed at all thing in this easy to use help desk platform.
Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers communicate in one place. Freshdesk has integrated phone, live chat, support and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with popular help desk and multimedia applications such as Google apps, YouTube and Slide share etc. Freshdesk introduces an email features that give your inbox team-wide support by putting all your agents on board a single panel with status updates of each customer emails. With the help of this platform, you can also be able to easily collaborate with another team around the world in order to resolve issues and faster. The platform also includes core features such as multi-product, satisfaction surveys, leaderboard, communicate portal, multi-channel supports and automation etc. As compared to the others it is easy to set up and can add agent in the jiffy. Plus you can also set up your service level agreement in order to define ticket priorities and resolution time. The ticket can be categorized based on your SLA policy that helps you to save time and manage customer expectations.
Live Guide is another secure live chat solution that improves customer satisfaction, increase efficiency and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others. The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales. Assists your online portal visitors proactively with live chat and also run them into the customer while increasing average order size and reducing cart abandonment. Live Guide is an easy to understand platform that you can access it anytime anywhere around the world. Support multi-language, self-service portal, community portal with ideal management automation and knowledge-based experience these are core features of the platform. If you are looking a live chat platform than try it out, the platform is specially made for you.
Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience. The platform lets you prepare and distribute contextual messages, capture leads and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers such as own websites, mobile application, in-products and social media profile. At the same time, you can set up in-app campaigns to onboard, educate new users and share interesting insights and announcement to keep them in the loop with recent developments. Basically, the platform is specially created to manage to respond to all customer’s need from the comfort of a single moderately priced platform. It is a simple and easy to use platform that has millions of users around the world who can use to communicate with their customers. Freshchat includes core feature such as unlimited contact, labels, FAQ feedbacks, BOT, groups and CRM Auto load etc. Overall, it is of the best platform as compared to the others.
Chat.io is a live chat platform that allows you to close sales, provide instant support and create a strong relationship with your customer. It is a first open live chat platform that allows you to extend yourself. The platform comes as the alternative to Smartsupp and offers lots of similar services with some new features that make it better than others. Chat.io is a simple and easy to use the platform, only need to paste the HTML code on your online portal and chat right away. The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily. Just like the other similar platforms it also has different price plans and packages, each one has its own features. The platform includes core features such as group chat, integration with BotEngine, customization, continuous cha and AI-powered customer service etc. Try it out; you’ll enjoy it.
LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time. LiveChat has three major elements that make it better than others such as web-based chat windows, operator application and web-based control panel. The operator application is actually cross-platform, and the user can easily log in and communicate with the visitor using a mobile and desktop clients. One of the most interesting thing about this platform is that it introduces monitoring system that monitor real-time web traffic and efficiency reports. As like the other similar platforms is also available to use on multiple languages such English, Polish, Russian, Chinese and Thai etc. Its reporting interface and chat window can be customized. With the help of this platform you can also increase your successful transactions average order value, but at the same time, it offers a secure and very reliable channel for conversation. LiveChat has a list of key features such as advanced chat tools, team management, an agent application, customization option, website monitoring and analytics etc. It has five different price plans; each one has its own price and features.
Smartsupp Live Chat is a tool that offers visitor recording feature. It helps the companies to improve sales communications, boost customer loyalty and understand customer behaviour. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German and Spanish etc. The visitor recording feature allows you to see the behaviour and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies including SkyPicker, Skoda, Microsoft and Conrad etc. The interesting thing about this platform is that it offers customization option that allows you to set position, texts, colours and picture of the Smartsupp box in order to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy to use web dashboard, group agents, chat transcripts, block visitor and much more. Overall, Smartsupp Live Chat is one of the best recording tools for your website.
Chatango is another live chat tool that is specially made for those who want to keep their community on their website. The tool introduces clean conversation with auto-moderation, community moderation and optional anonymity that attract more audience around the world. It is a bit different as compared to the other similar tools that allow you to find and talk people with similar interests. With the help of this powerful tool, you can easily search the directory of people online by interest, images, distance and other criteria. Chatango handles traffic spikes breaking live events. Administrators can set a message rate limit per user in order to keep large groups readable. It is completely free to use the tool and available to use on multiple platforms such as Android, iOS, Mac and MS Windows. Do try it out, if you really turn your site into the Social Hub.
OptKit is a powerful tool that understands and react to your visitor’s behaviour in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behaviour triggered call-to-actions that engage and delights your visitors. It has millions of users around the world who can use it to turn their website visitor into buyers and subscription. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It’s world simple and flexible because it will work with your system, workflow and powerful because of the dramatic and immediate lift it can make. OptKit also offers responsive and customizable visual canvas that allows you to install forms and banners on any website without any limitation. The platform has a massive team of professionals who always busy to deliver something new and enhance. If you really want to convert more traffic than try it out, it is best for you.
UserEngage is an easy to use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer in order to deliver better customer experience. The tool allows automatic communication mechanisms with drag and drops editor. Just like the other similar platforms it also offers lots of things that the businesses automatic do such as Email, Sending SMS, showing forms and pop-ups and chat messages etc. UserEngage also includes CRM system for streamlining the manual sales process and knowledge base creation tool that facilities the support procedures. With the help of this tools, the companies can send their users a verity of newsletters and other promotions that enhance your productivity. It contains a create templates to choose from and also offer customization option for those who want to create their own design. UserEngage is more advanced and better than other and offers a list of key features including proactive chat, real-time tracking custom fields, connect database, cold emails, feedback management, real-time integration and much more. It is the cheapest tool for everyone. Try it out.
Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is one click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience. The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate location and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract the more audience around the world. Some most prominent features are automatic recording, dynamic heatmaps, enhance conversation, integration, customization, analytics and polls etc. There are five different plans available to use such as Starter, Small Business, Medium, Large and Enterprise.
Kayako is a cloud-based help desk platform that put all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a huge range of customer services from small businesses to largest companies. Kayako also supports live chat, tickets, email, web, email, calls or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance and opportunities etc. One of the great thing about this tool is that it is available to use on mobile platforms, so you can provide customer service on the go. Real-time visitor tracking, set businesses hours, enhanced customer profile, customization and ticket replay these are also features of the platform. Just like the other similar platforms it also has multiple plans, and each one has its own features and price.
Crisp is another tool that allows you chat with website visitors, integrate your favourite tools and deliver great customer experience. The tool is specially made for those who want to engage the audience and enhance customer experience. It is a simple easy to use platform that offers better relationships with modern messaging. The best thing about this platform is that user can reach you from Crisp Live Chat, messenger, email and SMS etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place. Video chat, Marketing, CRM, Magic Browse, customization, integration, user-friendly interface these are core features of the tool. Crisp is completely free to use tool that requires few minutes to start. Try it out; you’ll be amazed at all things in this powerful tool.
If you are looking a live chat widget for your website? Here is the best option for you named as Tidio Chat. It is a modern live chat service that enables you to communicate with your customers easily. The tool is specially designed for those who want to interact their customer and deliver the same thing that they actually want. It is a simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required. It is not just a live chat widget, but it is also known as Messenger that enhance your communication experience. The tool offers core features such as easy to install and use, adjust the colour scheme, available in two different design, connect your customer with email, offline message and much more. All in all, Tidio Chat is the best live chat platform for your online portal.
Firehose Chat is one of the best and native chat solution that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers. It is one of the best alternatives to Smartsupp Live Chat and offers all the similar services with some new and prominent features. With the help of this platform, you can see a list of everyone who is on your website and also see a stunning chat box in the right corner of your website. The tool of customization features and allows enhancing their chat box with new colour and text style. Firehose Chat also has set of key features that attract the more audience around the world. Do try it out, you’ll be amazed at all the things in this powerful tool.
Olark is one of the most popular live chat platforms for hundreds of businesses. It is quite simple and easy to use tool that allows businesses to do more than engage customers in real-time and proactive chat sessions. It loads heavily with powerful features and solid integrations that allows them to create and manage customer relationships easily and effectively and also see what their clients are doing on their screen. Olark is more than just a chat platform that engages more audience around the world. It offers stunning customization option that allows you to easily modify the chat box design to match the three of your website. It is a simple and user-friendly system that allows you to set up and operate without any hitch. Chat rating, CRM and helpdesk integration, developer API, target chat and in-browser chat these are key features of the platform. Olark has four different price plans such as Bronze, Gold, Platinum and Ultimate. Each one has its own features and price.
Mibew is an open-source live chat application written in PHP and MySQL. The application allows one-on-one conversation assistance in real-time directly from your website. It is similar to like the other live chat widget that allows you to copy and paste the code into to your online portal and start a conversation. Mibew places a button on your website, and your visitor clicks on the button in order to chat with your operator. There is multiple version available to use, and each new version introduces more features and functionalities that engage the more audience around the world. Because of an open-source platform, you can easily customize all the major thing to deliver more interesting communication option. Mibew is one of the best open-source live chat widgets as compared to the other similar platform. Do try it out.
Userlike Live Chat is a modern live chat platform for the website and mobile support. It is a simple and easy to use tool that introduces all the advanced functionalities with some new features. Your customers could be anywhere, which is why the tool is compatible with any device. It guarantees an optimal live chat experience for your users on smartphone, tablets and desktops. You can get started in just three minutes; you need to copy and paste the code into your website and chat unlimited chatting with your customers. With the help of this tool, you can engage your audience and deliver the same thing that your customer actually wants. As like the similar platforms it also offers customization option with some new features that make it better than others. Userlike Live Chat also offers prominent features such as open-API, chat statistic, browser IM client, simple dashboard, multi-language, white label, documentation and much more. If you really need an advanced live chat widget than try it out, it is best for you.
Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customer and increase your computer profile. Its aim to provide you with an application that is user-friendly and simple to use. Lime Talk allows you to get in real-time when a visitor comes to your online portal. You can see the service they are interested, and in most importantly, it allows the clients to ask any question, which you can answer instantly. It is a simple and easy to use tool that has lots of users around the world who can use to communicate with their customers. One of the most interesting and enjoyable thing about this platform is that it is fully customizable and you can choose any colour or text you want. Lime Talk includes core features such as unlimited conversation, shortcuts, automatically triggered messages, communication through mobile phones and much more. Overall, it is one of the best tools for those who want to get in touch their customers.
Zopim Chat is one of the leading platforms that allows you to talk your customers in real-time. It is an all-in-one platform that gives your brand a voice and creates a meaningful relationship by talking to customers over live chat, because, live chat it one of the best ways to engage your customers. The platform offers a simple and easy to use dashboard with a custom setting that allows you to add you more widgets and service in order more engage more customers. Zopim Chat is more than just a live chat solution, but it also offers lots of advanced services that help you to monitor your traffics and deliver best customer experience. It includes prominent features such as lots templates, customization option, productive chat, and track and monitor your website, powerful metrics and easy to use interface. Zopim Chat has different price plans, and each plan has its own price.
Kayako Help Desk is a powerful cloud-hosted help desk solutions that put all your customer services in one place the better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers. It can serve a massive range of customer service needs from small businesses to the largest companies. As compared to the other similar solutions it also has lots of advanced tools and major services that make it better and powerful than others. Kayako supports live chat, web, email, calls or tickets to help businesses further extend their help to customers. Moreover, the solution also helps you look for insights based on the customer queries including sales trends and opportunities, performance metrics, and bottlenecks. You can also be able to put your support in autopilot mode in order to fast-track replies to standard queries or repetitive tasks so the agents can focus on addressing more pressing issues and route emails for easy sorting. The application also includes core features such as real-time visitor tracking, custom reports, slack integration, multiple-plan support, and much more. Kayako is also available to use on a mobile app for iOS, Android, Windows Phone, and Blackberry that you can provide customer service on the go.
UserVoice is a product lifecycle management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests in order to drive strategic product decisions. It is an ideal tool for customer-focused personnel such as customer service representatives, support manager and product managers etc. It is an all-in-one platform loaded with advanced features and functions that enable users to engage customer early, study customer trends and shifts as well as provide services and products that would centre on customer specifications. The ultimate objective of the platform is to help user satisfy their client with improve customer service and enhance the product. It uses all the latest technologies and services that make it stronger than others. The most prominent features include feedback analytics, domain aliasing, SSL encryption, instant answer, custom design and single sign-on etc. Overall, UserVoice is one of the best PLM solutions compared to the others.
OTRS is a leading service management suite that comprises ticketing, workflow automation and notification along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms it is quite simple and easy to use. Its consultants have deep industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed. It is a full management solution that let you focus on more important things as well as offers unlimited possibilities to fit your individual requirement. Just like other it also has a dashboard where you can access it all features without any limitation. OTRS offer key features such as automated functions, easy to understand communication flow; IT resources benefits, Olympus request and much more. Try it out; you’ll be amazed at all the thing in this stunning platform.
osTicket is a help desk software design to enhance your customer service and experience. It is a powerful solution that is portable with any operating system; it offers an array of features you need for your help desk solution. The solution is ready-to-use, so you can quickly start using its support solutions right after downloading and installation. osTicket is a free and open-source platform that you can use, modify and easily share anywhere. In order to make it better than others, it introduces a robust customization system that allows you to easily customize forms, field and lists of data during the ticket submission for customers to choose from. Meanwhile, you can also specify the criteria for the ticket queuing giving you control over the information you want to see. It also includes core features such as agent collision avoidance, dashboard report, ticket filters, custom fields and ticker filters etc. Overall, osTicket is one of best help desk solution as compared to the others.
Zendesk Chat (also known as Zopim Chat) is communication and live chat widget specially designed for companies looking to become more competitive. It comes as the alternative to Smartsupp Live Chat with an array of handy chat functionalities and a premium, personalized environment for boosting customer loyalty. The platform has become one of the rare systems that genuinely customer behaviour and user relationship in order to extract intelligent practices for better decision making. Zendesk Chat is easy to use the widget, and you can access it anywhere around the world. The best part about this tool is that it has preserved most flexible price scheme and remained in such way accessible to small and startup users. The tool allows to engage customers and interact with them in real-time which will also help your brand strategies. On top of that, it is fully scalable and customizable solution as well as introduce lots of advanced features that make it better than others. Some most prominent features are an offline mode, internationalization, create chat protocol, support multi-language, chat client and much more.
ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is specially designed to help users get complete visibility of all kind of IT issues in their workplace and manage them accordingly in the most efficient manner. From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features in order to simplify help desk efforts. Its most notable functionalities include incident management, change management, problem management, and asset management. These combined with the platform’s intuitive yet easy to use interface and robust productivity solutions with enable you to facilitate the different processes involved in handling all the IT help desk responsibilities while streamlining your workflow. The core value of ManageEngine ServiceDesk Plus is that it boosts the quality of the service you are providing to end users, as it applies best practices ITSM workflows and allow you to customize your helpdesk until it looks the way you want it. There is also a list of core features that make it better than others.
C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings to you the most comprehensive solution for the multi-touch contact centers offers on-premise, hybrid or cloud. The solution offers complete customer experience tools such as voice, chat, email; social and SMS as well as integrate with C-Zentrix omnichannel that offers uninterrupted customer service to your end users and above all provides them a superior Customer Experience. C-Zentrix is not just a customer experience solution, but it a comprehensive tool that manages all their business and industry tasks such as banking and insurance, e-commerce, education, healthcare, travel, manufacturing, and BPO, etc. There is also a marketing and remote team solution that helps you to increase your business. C-Zentrix Contact Center is a customer solution and has several SMB and enterprise plans; each plan has its own cost and core benefits.
ConnectWise Automate is an advanced level IT service management software solution that focused on boosting the efficiency of small to medium IT teams. It is created and designed by a professional team of developers and designers and deliver all the core functionalities and features that make it better than others. As a part of the renowned and efficient productivity solution, the solution guarantees better visibility into all major aspect of your business and remove all of your team’s delivery roadblocks and support issues. ConnectWise Automat offers efficient automation for your discovery and management, processes automation and issue monitoring, etc. It also enables you to provide simplified management services so you can address all your problems during and even before. The solution is specialized in eliminating roadblock and helps you respond to requests accurately and in time. This way, the system relieves some the burden imposed on your IT team and help you build an enhanced reputation. One of the most prominent features of the solution is that it enables your IT pros to manage more endpoints at the same time and not sacrifice in such ay the speed and quality of the service they are providing.
Atera is a simple yet powerful remote monitoring and management software solution. The solution caters to IT managed services providers and IT experts, providing them with an intuitive platform that puts all their IT management and monitoring processes in the same place together with lots of other factors of their businesses such as billing, help desk, and reporting, etc. It is known as an all-in-one IT solution that combines RMM, PSA, and Remote Access. By using the solution, MSPs are able to easily manage, maintain, and resolve customer issues regardless of time and location. With everything in one place, you have total control over all facets of your business from control, managing and monitoring IT networks and infrastructure of all size of businesses to automate processes. Because, Atera is cloud-deployed, it is highly recommended for use by SMBs owning to its reasonable pricing. Unlike most of the leading platforms, the software is priced on a straight per technician pricing model that eliminates the need for negotiation, hidden fees, and difficulty to understand contracts. Atera includes core feature such as custom scripting, personal service automation, service desk, help desk and ticketing, benchmarks, billing and invoicing, service management and IT automation, etc.
PHPKB is a feature-rich knowledge management software solution that can deploy as owned or hosted application. Users can set it up quickly in order to expedite their content creation and publish to begin truly empowering their end-users to solve problems. PHPKB also allows users to afford access to customers and all the other external users to their information repository. It affords the ability to search for their required article or help item to field for accurate results. One of the best facts is that it gives workforce and external users a place to share their thoughts and ideas as well. PHPKB also has a user feedback section for people to comment on the article that makes it better than others. Instead of creating a user directory from scratch, the user can save time by connecting their LDAP servers to the software that minimizes the work of their administrators. Also, the solution immediately synchronizes any change in the employee list for the automatic adjustment of roles and permissions. PHPKB also includes core features such as statistics, custom field, backups, advanced and live search, content versioning, and content publishing, etc.
REVE Chat is a customer engagement software solution that offers live chat, video chat, Facebook messaging, and Viber messaging services in order to maximize engagement and support for your website audience. It gives your website visitors to get most out of their time visiting your site, whether looking for service and products or just browse through. As compared to other, it is quite flexible enough to provide assistance on the personal level as agents become more aware of their needs and provide support on a one-to-one basis. The best thing is that it offers an extensive set of features and capabilities that range from the trusty live chat functionality to the more interactive voice or video chat setup. REVE Chat also helps businesses enhance online sales conversations as your agent deliver assistance and answers to your visitors. It also increases support efficiency as it allows organizations to engage multiple audiences simultaneously. In order to make it a comprehensive solution, REVE Chat offers a complete department management system that makes it better than others. The software offers four different price plans; each plan has its own cost and features.
Bomgar is a remote access software solution that offers security and IT professionals with a platform to conduct controlled and secure remote access. The solution facilities fast and protected device to device connection for digital security experts in order to deliver swift distance support when needed. With the help of this remote access software, administrators are also able to easily access any device in the world in a protected environment to ensure that there are no security issues that are encountered in progress. As compared to all the other similar solutions, Bomgar Remote Support is much powerful and offer an ultra-secure interface for controlling, monitoring, and managing remote access devices. Those individuals, including employees and contractors with privileged access, are robustly monitored in order to ensure the integrity of the system. There is also has a system that allows businesses to deploy their services and remotely access different devices from one secure platform. Bomgar works on all the major devices include Windows, Mac, Linux, iOS Android devices, and the user can perform their tasks from any one of these platforms with ease. Two-factor authentication, secure remote access, collaboration support, access extender, and help desk administration these are the core features of the solution.
Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools. The software offer a variety of live chat options with the users able to choose from chat widgets, sidebars and dedicate chat that can be customized easily. It offers three different styles of chat widgets such as classic, modern and business and users can customize the popup with different colors, button position, and editable status messages. With the help of this chat solution users can also able to add a custom pre-chat survey in order to obtain visitor’s name, contact numbers and email addresses before chat is started. Tidio is a complete chat solution and comes with some key features such as popup notifications, opening hours, automated messages, help desk integration, quick response, departments, automated messages, and quick response, etc. Tidio is a commercial tool and offers multiple price plans; each plan has its own cost and owns specific features.
Inbenta is an AI-powered intelligent search solution that makes it easy for their consumers and potential clients to easily find the information they seek without having to connect customer care support.
The software helps lowers the volume of support requests that contain repetitive questions, allowing customer support representatives to address all the other concerns while reducing support costs. Inbenta is a feature-rich solution and contains all the leading tools to deliver comprehensive experience.
While most of the search engine uses keywords in order to find meaningful and relevant results to customers who are looking for information, but it uses AI technology to find meaning in the customer’s search phrase to deliver accurate results.
One of the most interesting facts about this software is that it comes with a comprehensive Chatbot system with some core tools that make it better than others. Inbenta key feature includes analytics, integrations, email management, support ticketing, eCommerce features, canned response and much more.
More About Exotel
Exotel is a powerful, feature-rich business phone system that offers features like Smart IVR for your business. You can set up an efficient call routing, management, and recording system in 5 minutes of the cloud telephony device. Enterprise communication should be a single plug-and-play system. You no longer have to spend time on creating and maintaining your own infrastructure or your code. With the help of this platform, you can easily create a personalized experience for your customer over voice calls and devise accurate information with SMS. User verification made seamless over calls and SMS. Non-intrusive with the perfect success rates. Exotel is specially designed for businesses and comes with all the major features and tools, and that helps you how you can set up a cloud telephony solution for your business. You can start and build your cloud telephony just in 30 minutes. All the features you will need including multi-level IVR, call routing, recording, and analytics, etc. In order to deliver the complete experience, Exotel offers virtual numbers that make it simple and secure for customers. The solution also includes core features such as create customer call center, phone number masking, missed call solution, COD verification, easy to set up, extensive reporting, lots of tools and integrate with multiple platforms, etc. Overall, Exotel is one of the best cloud telephony solutions as compared to others.