Office & Productivity

28 osTicket Alternatives

osTicket is a help desk software design to enhance your customer service and experience. It is a powerful solution that is portable with any operating system; it offers an array of features you need for your help desk solution. The solution is ready-to-use, so you can quickly start using its support solutions right after downloading and installation. osTicket is a free and open-source platform that you can use, modify and easily share anywhere. In order to make it better than others, it introduces a robust customization system that allows you to easily customize forms, field and lists of data during the ticket submission for customers to choose from. Meanwhile, you can also specify the criteria for the ticket queuing giving you control over the information you want to see. It also includes core features such as agent collision avoidance, dashboard report, ticket filters, custom fields and ticker filters etc. Overall, osTicket is one of best help desk solution as compared to the others.

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1. Intercom

Intercom is a brand new customer support platform that utilizes user intelligence and behavioural targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behaviour-driven emails. It introduces new and better way to acquire, engage and…

2. Tawk.to

Android iOS
Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool that was specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It…

3. JivoChat

Android iOS
JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards, helpful mostly for companies who are looking to streamline customer communication and to deliver a memorable experience which would motivate users to subscribe and read their content etc. The platform comes packed with outstanding features as for instance real-time visitor monitoring, hotkeys, chat logs and page view history etc. The platform is specially designed for…

4. TextUs

TextUs is the leading businesses texting platform for professionals. It allows team member’s existing phone number and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing and response-rate tracking. It empowers thousands of team to accelerate their process and get business done. TextUs is an easy to understand platform that requires some important information…

5. LiveAgent

LiveAgent is a help desk platform that combines several channels into the single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat and social media integration. LiveAgent is a quite simple but powerful help desk software that is filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts…

6. Live Guide

Live Guide is another secure live chat solution that improves customer satisfaction, increase efficiency and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others. The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage…

7. Freshchat

Android iOS
Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience. The platform lets you prepare and distribute contextual messages, capture leads and collect valuable customer intelligence…

8. Chat.io

Chat.io is a live chat platform that allows you to close sales, provide instant support and create a strong relationship with your customer. It is a first open live chat platform that allows you to extend yourself. The platform comes as the alternative to Smartsupp and offers lots of similar services with some new features that make it better than others. Chat.io is a simple and easy to use the…

9. LiveChat

LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time. LiveChat has three major elements that make it better than others such as web-based chat windows, operator application and web-based control panel. The operator…

10. Smartsupp Live Chat

Android
Smartsupp Live Chat is a tool that offers visitor recording feature. It helps the companies to improve sales communications, boost customer loyalty and understand customer behaviour. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German and Spanish etc. The visitor recording feature allows you to see the behaviour and movement of visitors on your website and also view a video with every visitor’s…

11. Chatango

Android
Chatango is another live chat tool that is specially made for those who want to keep their community on their website. The tool introduces clean conversation with auto-moderation, community moderation and optional anonymity that attract more audience around the world. It is a bit different as compared to the other similar tools that allow you to find and talk people with similar interests. With the help of this powerful tool,…

12. OptKit

OptKit is a powerful tool that understands and react to your visitor’s behaviour in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behaviour triggered call-to-actions that engage and delights your visitors. It has millions of users around the world who can…

13. UserEngage

UserEngage is an easy to use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer in order to deliver better customer experience. The tool allows automatic communication mechanisms with drag and drops editor. Just like the other similar platforms it also offers lots of things that the businesses automatic do such as Email, Sending SMS, showing…

14. Lucky Orange

Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is one click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience. The great thing this tool is that it has a user-friendly dashboard that helps…

15. Kayako

Kayako is a cloud-based help desk platform that put all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a huge range of customer services from small businesses to largest companies. Kayako also supports live chat, tickets, email, web, email, calls or self-service support to help businesses further extend…

16. Crisp

Crisp is another tool that allows you chat with website visitors, integrate your favourite tools and deliver great customer experience. The tool is specially made for those who want to engage the audience and enhance customer experience. It is a simple easy to use platform that offers better relationships with modern messaging. The best thing about this platform is that user can reach you from Crisp Live Chat, messenger, email…

17. Tidio Chat

Android
If you are looking a live chat widget for your website? Here is the best option for you named as Tidio Chat. It is a modern live chat service that enables you to communicate with your customers easily. The tool is specially designed for those who want to interact their customer and deliver the same thing that they actually want. It is a simple and easy to use tool that…

18. Firehose Chat

Firehose Chat is one of the best and native chat solution that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers. It is one of the best alternatives to Smartsupp Live Chat and offers all the…

19. Olark

Olark is one of the most popular live chat platforms for hundreds of businesses. It is quite simple and easy to use tool that allows businesses to do more than engage customers in real-time and proactive chat sessions. It loads heavily with powerful features and solid integrations that allows them to create and manage customer relationships easily and effectively and also see what their clients are doing on their screen.…

20. Mibew

Mibew is an open-source live chat application written in PHP and MySQL. The application allows one-on-one conversation assistance in real-time directly from your website. It is similar to like the other live chat widget that allows you to copy and paste the code into to your online portal and start a conversation. Mibew places a button on your website, and your visitor clicks on the button in order to chat…

21. Userlike Live Chat

Userlike Live Chat is a modern live chat platform for the website and mobile support. It is a simple and easy to use tool that introduces all the advanced functionalities with some new features. Your customers could be anywhere, which is why the tool is compatible with any device. It guarantees an optimal live chat experience for your users on smartphone, tablets and desktops. You can get started in just…

22. Zendesk Chat

Zendesk Chat (also known as Zopim Chat) is communication and live chat widget specially designed for companies looking to become more competitive. It comes as the alternative to Smartsupp Live Chat with an array of handy chat functionalities and a premium, personalized environment for boosting customer loyalty. The platform has become one of the rare systems that genuinely customer behaviour and user relationship in order to extract intelligent practices for…

23. Lime Talk

Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customer and increase your computer profile.…

24. Zopim Chat

Zopim Chat is one of the leading platforms that allows you to talk your customers in real-time. It is an all-in-one platform that gives your brand a voice and creates a meaningful relationship by talking to customers over live chat, because, live chat it one of the best ways to engage your customers. The platform offers a simple and easy to use dashboard with a custom setting that allows you…

25. Kayako Help Desk

Kayako Help Desk is a powerful cloud-hosted help desk solutions that put all your customer services in one place the better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers. It can serve a massive range of customer service needs from…

26. UserVoice

UserVoice is a product lifecycle management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests in order to drive strategic product decisions. It is an ideal tool for customer-focused personnel such as customer service representatives, support manager and product managers etc. It is an all-in-one platform loaded with advanced features and functions that enable users to engage customer early, study customer trends and shifts…

27. OTRS

OTRS is a leading service management suite that comprises ticketing, workflow automation and notification along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms it is quite simple and easy to use. Its consultants have deep industry knowledge and will guide you…

28. Freshdesk

Android
Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers communicate in one place. Freshdesk has integrated phone, live chat, support and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out…

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