iTouchVision Alternatives

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iTouchVision

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iTouchVision is a B2B service providing software specially developed to manage and track different requests. This software makes it easy for you to handle a variety of requests at the same time. Each request is assigned a specific number through which you can easily solve them… read more
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53 iTouchVision Alternatives & Similar Software

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1. Intercom

Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators.

You can also use this application to send targeted, in-app messages and behavior-driven emails. It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster.

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2. Tawk.to

Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free.

With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It allows you to reach your customer directly from your website, mobile application, or a customization page.

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3. JivoChat

JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc.

The platform packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc. It is a simple and easy to use app that means the least tech-savvy users in your team will grab hands around it in no time.

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4. TextUs

TextUs is the leading businesses texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking.

It empowers thousands of teams to accelerate their process and get business done. TextUs is an easy to understand platform that requires some vital information to manage multiple conversations.

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5. LiveAgent

LiveAgent is a help desk platform that combines several channels into the single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration.

LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.

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6. Live Guide

Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.

The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.

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7. Freshchat

Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience.

The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles.

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8. Chat.io

Chat.io is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is a first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others.

Chat.io is a simple and easy to use the platform, only need to paste the HTML code on your online portal and chat right away. The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily.

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9. LiveChat

LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics, and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time.

LiveChat has three significant elements that make it better than others, such as web-based chat windows, operator applications, and web-based control panels. The operator application is cross-platform, and the user can easily log in and communicate with the visitor using a mobile and desktop clients.

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10. Smartsupp Live Chat

Smartsupp Live Chat is a tool that offers visitor recording feature. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc.

The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.

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11. Chatango

Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audience around the world.

It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.

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12. OptKit

OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.

It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.

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13. UserEngage

UserEngage is an easy to use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with drag and drops editor.

Just like the other similar platforms, it also offers lots of things that the businesses automatic do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc. UserEngage also includes a CRM system for streamlining the manual sales process and knowledge base creation tool that facilities the support procedures.

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14. Lucky Orange

Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.

The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.

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15. Kayako

Kayako is a cloud-based help desk platform that puts all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a vast range of customer services, from small businesses to large companies.

Kayako also supports live chat, tickets, email, web, email, calls, or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance, and opportunities, etc.

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16. Crisp

Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.

The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.

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17. Tidio Chat

If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.

It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.

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18. Firehose Chat

Firehose Chat is one of the best and native chat solutions that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms, it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers.

It is one of the best alternatives to Smartsupp Live Chat and offers all the similar services with some new and prominent features. With the help of this platform, you can see a list of everyone who is on your website and also see a stunning chat box in the right corner of your website.

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19. Olark

Olark is one of the most popular live chat platforms for hundreds of businesses. It is quite simple and easy to use tool that allows companies to do more than engage customers in real-time and proactive chat sessions.

It loads slowly with powerful features and robust integrations that allow them to create and manage customer relationships efficiently and effectively and also see what their clients are doing on their screen. Olark is more than just a chat platform that engages more audiences around the world.

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20. Mibew

Mibew is an open-source live chat application written in PHP and MySQL. The app allows one-on-one conversation assistance in real-time directly from your website. It is similar to like the other live chat widget that will enable you to copy and paste the code into your online portal and start a conversation.

Mibew places a button on your website where your visitors click to chat with your operator. There is multiple version available to use, and each new version introduces more features and functionalities that engage the more audience around the world.

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21. Userlike Live Chat

Userlike Live Chat is a modern live chat platform for the website and mobile support. It is simple and easy to use tool that introduces all the advanced functionalities with some new features. It guarantees an optimal live chat experience for your users on smartphones, tablets, and desktops.

You can get started in just three minutes; you need to copy and paste the code into your website and chat unlimited chatting with your customers. With the help of this tool, you can engage your audience and deliver the same thing that your customer wants.

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22. Zendesk Chat

Zendesk Chat (also known as Zopim Chat) is a communication and live chat widget specially designed for companies looking to become more competitive. It comes as the alternative to Smartsupp Live Chat with an array of handy chat functionalities and a premium, personalized environment for boosting customer loyalty.

The platform has become one of the rare systems that genuinely customer behavior and user relationship to extract responsible practices for better decision making. Zendesk Chat is easy to use the widget, and you can access it anywhere around the world.

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23. Lime Talk

Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customers and increase your computer profile.

It aims to provide you with an application that is user-friendly and simple to use. Lime Talk allows you to get in real-time when a visitor comes to your online portal. You can see the service they are interested, and in most importantly, it allows the clients to ask any question, which you can answer instantly.

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24. Zopim Chat

Zopim Chat is one of the leading platforms that allows you to talk to your customers in real-time. It is an all-in-one platform that gives your brand a voice and creates a meaningful relationship by talking to customers over live chat because live chat option is one of the best ways to engage your customers.

The platform offers a simple and easy to use dashboard with a custom setting that allows you to add you more widgets and service to more engage more customers. Zopim Chat is more than just a live chat solution, but it also offers lots of advanced functions that help you to monitor your traffics and deliver the best customer experience.

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25. Kayako Help Desk

Kayako Help Desk is a robust cloud-hosted help desk solution that puts all your customer services in one place to a better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers.

It can serve a massive range of customer service needs, from small businesses to the largest companies. Compared to the other similar solutions, it also has lots of advanced tools and vital services that make it better and powerful than others. Kayako supports live chat, web, email, calls, or tickets to help businesses further extend their help to customers.

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26. UserVoice

UserVoice is a product lifecycle management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions. It is an ideal tool for customer-focused personnel such as customer service representatives, support managers, and product managers, etc.

It is an all-in-one platform loaded with advanced features and functions that enable users to engage customer early, study customer trends and shifts as well as provide services and products that would center on customer specifications.

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27. OTRS

OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms, it is quite simple and easy to use.

Its consultants have the in-depth industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed.

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28. osTicket

osTicket is a help desk software design to enhance your customer service and experience. It is a powerful solution that is portable with any operating system; it offers an array of features you need for your help desk solution. The answer is ready-to-use, so you can quickly start using its support solutions right after downloading and installation.

osTicket is a free and open-source platform that you can use, modify, and easily share anywhere. To make it better than others, it introduces a robust customization system that allows you to easily customize forms, fields, and lists of data during the ticket submission for customers to choose.

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29. Loomion

Loomion is a simple business communication suite designed specifically for top-corporate level communication. The software provides businesses with a Board Portal and Leadership Collaboration that is highly secure and convenient. It is a complete communications solution that takes corporate governance to a higher level. The solution offers complete security features, access to critical and confidential details is limited, and only those with appropriate clearance and authority are able to view, share, as well as communicate within the solution. With access secured and logged, Loomion makes the internal audit more simple and effective. All the information on this platform can be stored on-premise, or you can opt to have it placed in Loomion’s databases. With this solution, you can also be able to annotate and put your comments in your documents effortlessly. Basically, you can highlight content in order to indicate drive your point and even include handwritten personal notes in order to add a personal feel to your communication. Collaborate remotely, vote and sign docs, manage multiple board mandates, control your action and data, Microsoft tool and offline and online mode these are also features of the solution. Loomion has different price plans, and each plan has its own cost and core benefits.

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30. Zadarma

Zadarma is a cloud-based phone system that is multipurpose and can be set up in minutes. The solution has a robust set of features including interactive voice responses, call forwarding, recording, and even call statistics. With these systems, you can take your business to the international stage, as you can receive queries from customers all around the world. Its base system is actually cost less. However, you need to top up your credits on a regular basis in order to avoid monthly subscription. Also, the solution has two paid packages that provide you with more functionalities and features such as unlimited calls to the US. Moreover, the software can connect with all the major CRM solutions that make it stronger than others. With this functionality, you can easily keep track of your call statistics and make calls directly from your CRM’s interface. Other than that, Zadarma can integrate with a few messaging apps that also have a voice call options to facilitate faster communications. It is a feature-rich solution and comes with lots of features such as voice menu, call pick-up and transfer, call waiting, widgets, call statistics, auto attendant and dashboard, etc. With this you can make and receive calls from any device or software this is because aside from its cloud-based solution has apps for iOS and Android devices. On top, it can forward calls from the app or customer program to mobile. Try it out; it is best for everyone.

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31. Callture

Callture is an online office phone service that offers all the major functionalities of high-end systems, minus the additional investments in expensive hardware and installation fees, etc. It is a feature-rich solution that provides users with capabilities including unlimited outbound and inbound calls, PBX functions, call forwarding, and voicemail. With this service, you’ll never have to miss any phone call again as it can be programmed easily and quickly that make it better than others. The solution simply puts all your communication needs under a single solution where you can create chat, text, and even video conferencing. One of the best thing about this solution is that it uses the latest WebRtc technology that eliminates the need for additional software and hardware. Both employees and customers can use the system to make it possible to use screen sharing during product or sales demonstrations. Callture is a highly flexible solution that is able to forward your calls through any device such as mobile or landline. There is also a massive range of core features such as full-featured PBX system, call back, extensions, no up-front costs, caller ID and much more. Callture is a commercial business phone application and has different SMB and enterprise plans.

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32. Troop Messenger

Troop Messenger is a unified business messenger solution that is designed to empower and improve team communication and collaboration. The software provides organizations and businesses with an instant messaging system that is unique and enables users to get in touch and discuss business and projects, share new ideas, and collaborate within a more secure environment. It is not limited to a single site most of the platforms like social media networks and messaging applications, Troop Messenger connects users to anyone within their business regardless of their location or time zones that make it an ideal collaboration tool for organizations and easily operate in several locations or employ a vast online-based workforce. With the help of this platform, users not just enjoy chatting and instant messaging but can also leverage advanced features including virtual meetings, audio, and video calls, screen sharing, and more than making it better than others. As compared to the others, Troop Messenger is lighting fast and connect you to another member of your organization in perfect speed. On top of that, it is very secure and offers all the safety functions. The application also includes core features such as group chat, file sharing, contact search, jumper, burnout, analytics, unlimited users and video calling, etc.

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33. Smart Display

Smart Display is an all-in-one rich targeted ad management solution created to simplify the way display ads are controlled and monitored. It is a web-based solution give users with a centralized control functionality, enabling users to access multiple screens in several locations and control which ads are displayed on any given time based on location and audience, main market trends and more. With the help of this platform, businesses can update their ad and show the right ads to the right audience at the right time that allows for highly effective marketing and conveying the right message that easily resonates with the target people and empower them to make the user’s desired actions. This powerful solution also helps you to attract more customers by displaying the effective and powerful ads in the right places. It gives you a dynamic solution that allows you to convey messages to your target markets in real-time, thereby increasing the number of customer coming in your shop who then make a purchase. Unlike other, it also has lots of features that make it a complete communication software.

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34. PureCloud

PureCloud or Genesys PureCloud is a cloud-based call center solution designed for businesses of any sizes and industries. It is also known as an Omnichannel contact center and unified communication solution that convert calls, emails, texts, and all the social expressions into the single conversation and seamless customer dialogue. It deploys at lightning speed for quick time-to-value and instant scalability. The call center solution comes with all the major tools and features to deliver a comprehensive solution. Key module includes interactive voice response, automatic call distribution, computer telephony integration and mobile center app, etc. With the help of this software businesses connect with customers across multiple communication channels, and all the customer insight and metrics are presented in the single unified interface. The solution also lets users create IVR flows, customize, outreach and enhance agent productivity that makes it better than others. PureCloud’s advanced level collaboration module also help users locate people, chat history and documents. With this, all the users can connect through group chats and create an online meeting with a video call. There is also a list of core features that make it better than others. Do try it out, it is best for all size of businesses.

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35. Exotel

Exotel is a powerful, feature-rich business phone system that offers Smart IVR for your business. You can set up an efficient call routing, management, and recording system in 5 minutes of the cloud telephony device. Enterprise communication should be a single plug-and-play system.

You no longer have to spend time on creating and maintaining your infrastructure or your code. With the help of this platform, you can easily create a personalized experience for your customer over voice calls and devise accurate information with SMS. User verification made seamless over calls and SMS. Non-intrusive with the perfect success rates.

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36. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.

From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.

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37. C-Zentrix Contact Center

C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings you the most comprehensive solution for the multi-touch contact centers that offer on-premise, hybrid, or cloud.

The solution provides complete customer experience tools such as voice, chat, email, social, and SMS, as well as integrates with C-Zentrix omnichannel that offers uninterrupted customer service to your end-users and above all, provides them a superior Customer Experience.

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38. ConnectWise Automate

ConnectWise Automate is an advanced level IT service management software solution that focused on boosting the efficiency of small to medium IT teams. It is created and designed by a professional team of developers and designers and delivers all the core functionalities and features that make it better than others.

As a part of the renowned and efficient productivity solution, the tool guarantees better visibility into all significant aspect of your business and remove all of your team’s delivery roadblocks and support issues. ConnectWise Automat offers efficient automation for your discovery and management, processes automation and issue monitoring, etc.

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39. Atera

Atera is a simple yet powerful remote monitoring and management software solution. The solution caters to IT managed services providers and IT experts. It is providing them with an intuitive platform that puts all their IT management and monitoring processes in the same place together with lots of other factors of their businesses such as billing, help desk, and reporting, etc.

It is known as an all-in-one IT solution that combines RMM, PSA, and Remote Access. By using the solution, MSPs can easily manage, maintain, and resolve customer issues regardless of time and location. With everything in one place, you have total control over all facets of your business, from monitoring, managing, and controlling IT networks and infrastructure of all sizes of companies to automate processes.

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40. PHPKB

PHPKB is a feature-rich knowledge management software solution that can deploy as an owned or hosted application. Users can set it up quickly to expedite their content creation and publish to begin truly empowering their end-users to solve problems. PHPKB also allows users to afford access to customers and all the other external users to their information repository.

It affords the ability to search for their required article or help item to field for accurate results. One of the best facts is that it gives workforce and external users a place to share their thoughts and ideas as well. PHPKB also has a user feedback section for people to comment on the article that makes it better than others.

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41. REVE Chat

REVE Chat is a customer engagement software solution that offers live chat, video chat, Facebook messaging, and Viber messaging services to maximize engagement and support for your website audience. It gives your website visitors to get most out of their time visiting your site, whether looking for service and products or browse through.

As compared to others, it is quite flexible enough to assist at the personal level as agents become more aware of their needs and provide support on a one-to-one basis. The best thing is that it offers an extensive set of features and capabilities that range from the trusty live chat functionality to the more interactive voice or video chat setup.

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42. Bomgar Remote Support

Bomgar is a remote access software solution that offers security and IT professionals with a platform to conduct controlled and secure remote access. The solution facilities fast and protected device to device connection for digital security experts to deliver swift distance support when needed.

With the help of this remote access software, administrators are also able to easily access any device in the world in a protected environment to ensure that there are no security issues that are encountered in progress. As compared to all the other similar solutions, Bomgar Remote Support is much powerful and offer an ultra-secure interface for controlling, monitoring, and managing remote access devices.

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43. Tidio

Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools.

The software offers a variety of live chat options with the users able to choose from chat widgets, sidebars, and dedicate chat that can be customized easily. It offers three different styles of chat widgets such as classic, modern, and business, and users can customize the popup with different colors, button positions, and editable status messages.

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44. Inbenta

Inbenta is an AI-powered intelligent search solution that makes it easy for their consumers and potential clients to easily find the information they seek without having to connect customer care support.

The software helps lowers the volume of support requests that contain repetitive questions, allowing customer support representatives to address all the other concerns while reducing support costs. Inbenta is a feature-rich solution and contains all the leading tools to deliver comprehensive experience.

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45. Provide Support

Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills – you can set up Provide Support Live Chat on your website in 3 simple steps.Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable and our support team is available 24/7.

Provide Support offers a rich set of features that allow customizing a live chat tool to match any website look and feel. Within account settings, you can easily choose the right chat window theme and color to make live chat integral part of your website.A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more.

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46. HelpSpot Ticket Management

HelpSpot is a help-desk ticket management system that organizes the visitor coming to the company and doing their work without any hesitation and get passes to different departments with full security. It has a nice interface that is easy to customize, and everything is laid out beautifully, so the user does not feel any problem navigating the platform.

It supports both cloud-based system and desktop-based system and comes with the business handled customer support module and bring a robust tool that streamlines tracking of constructors and brand to enable business and deliver the work beautifully and accurately. HelpSpot offers many facilities and provides a constructive layout of everything given on the site.

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47. Tidio Chat Software

Tidio Chat Software is an online web-based live-chat tool that included website chat widgets, Facebook messenger, emails to handles the clients. It has a simple and straightforward interface that allows you to customize the widgets for chats, chat-pages, and sidebars etc. It is compatible with small-sized companies such as startups and SMEs.

Tidio Chat Software uses a cloud-based hosting and enables you to track and target the visitors, and real-time monitoring as well. The tool has a strong and robust integration facility with a wide variety of third-party apps such as WordPress, google analytics, e-commerce, CRM and many others.

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48. Smooch

Smooch is a simple yet powerful SDK (Software Development Kit) that allows developers to build chat features into apps and webpages. Its REST API allows developers to create customized messaging tools into their deliverables. The software dedicated SDKs for Web, iOS, and Android developers and contains all the leading tools and features that make it an all-in-one solution.

The best thing about this solution is that it works with Objective-C and Swift on iOS and is distributed in JAR and AAR formats for developers using Eclipse, Android Studio, or Netbeans. To use its plugin on the webpage, it offers several options, such as script tag method, npm, and bower methods.

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49. Freshdesk

Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.

Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.

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50. Boldchat

Boldchat is an efficient live communication software that helps you to control customer interaction in a great way. This software also includes email management, click to call tool, chat system through which you can increase your business sales. It provides some of the great features through a client can manipulate and customize their general requirements. It also includes a rules-based proactive chat engine that helps every kind of website to generate more conversations.

An integrated work queue is also a part of this software that allows customer support agents to contact the website visitors through twitter, SMS texts, email, and live chat. To install Boldchat on your website, you have to copy and paste the small snippets of HTML on your website. The best think about this solution is that it keeps you update about your website conversations through web-based chat reporting.

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More About iTouchVision

iTouchVision is a B2B service providing software specially developed to manage and track different requests. This software makes it easy for you to handle a variety of requests at the same time. Each request is assigned a specific number through which you can easily solve them. The company provides you 24/7 support through which you can ask them anything you want.

With this, you can contact them via phone and email. The software has more than 200000 customers who can use it to manage their businesses effortlessly. It only requires a merchant account to work with any of the provided payment cards. The best fact about this solution is that it offers a mobile application that means you can access its service anytime, anywhere. You can quickly perform business or billing activities through mobile apps.

It facilitates you with a large variety of templates, and you can choose any one of them according to your needs are modify by using its modern tools. This software supports multiple languages so that the people who don’t know English can also use it. iTouchVision’s most prominent feature includes customized forms, service requests online for the employee, third-party integration and information management, etc.