PureCloud Alternatives

PureCloud

Description
PureCloud or Genesys PureCloud is a cloud-based call center solution designed for businesses of any sizes and industries. It is also known as an Omnichannel contact center and unified communication solution that convert calls, emails, texts, and all the social expressions into the single conversation and seamless customer dialogue… read more
Filter by Platform

18 PureCloud Alternatives & Similar Software

Paid
0

1. Intercom

Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators.

You can also use this application to send targeted, in-app messages and behavior-driven emails. It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster.

Paid
0

2. Tawk.to

Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free.

With the help of this platform, you can easily communicate and monitor your beloved customers without hassle. It allows you to reach your customer directly from your website, mobile application, or a customization page.

Paid
0

3. JivoChat

JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc.

The platform packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc. It is a simple and easy to use app that means the least tech-savvy users in your team will grab hands around it in no time.

Paid
0

4. TextUs

TextUs is the leading businesses texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking.

It empowers thousands of teams to accelerate their process and get business done. TextUs is an easy to understand platform that requires some vital information to manage multiple conversations.

0

5. LiveAgent

LiveAgent is a help desk platform that combines several channels into the single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration.

LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.

Paid
0

6. Freshdesk

Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.

Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.

Paid
0

7. Live Guide

Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.

The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.

Paid
0

8. Freshchat

Freshchat is a modern messaging platform built for teams who want to do more. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring chatting experience to a more personalized level and adjust conversations to both yours and your customer experience.

The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles.

Paid
0

9. Chat.io

Chat.io is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is a first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others.

Chat.io is a simple and easy to use the platform, only need to paste the HTML code on your online portal and chat right away. The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily.

Paid
0

10. Smartsupp Live Chat

Smartsupp Live Chat is a tool that offers visitor recording feature. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc.

The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.

0

11. Loomion

Loomion is a simple business communication suite designed specifically for top-corporate level communication. The software provides businesses with a Board Portal and Leadership Collaboration that is highly secure and convenient. It is a complete communications solution that takes corporate governance to a higher level. The solution offers complete security features, access to critical and confidential details is limited, and only those with appropriate clearance and authority are able to view, share, as well as communicate within the solution. With access secured and logged, Loomion makes the internal audit more simple and effective. All the information on this platform can be stored on-premise, or you can opt to have it placed in Loomion’s databases. With this solution, you can also be able to annotate and put your comments in your documents effortlessly. Basically, you can highlight content in order to indicate drive your point and even include handwritten personal notes in order to add a personal feel to your communication. Collaborate remotely, vote and sign docs, manage multiple board mandates, control your action and data, Microsoft tool and offline and online mode these are also features of the solution. Loomion has different price plans, and each plan has its own cost and core benefits.

0

12. Zadarma

Zadarma is a cloud-based phone system that is multipurpose and can be set up in minutes. The solution has a robust set of features including interactive voice responses, call forwarding, recording, and even call statistics. With these systems, you can take your business to the international stage, as you can receive queries from customers all around the world. Its base system is actually cost less. However, you need to top up your credits on a regular basis in order to avoid monthly subscription. Also, the solution has two paid packages that provide you with more functionalities and features such as unlimited calls to the US. Moreover, the software can connect with all the major CRM solutions that make it stronger than others. With this functionality, you can easily keep track of your call statistics and make calls directly from your CRM’s interface. Other than that, Zadarma can integrate with a few messaging apps that also have a voice call options to facilitate faster communications. It is a feature-rich solution and comes with lots of features such as voice menu, call pick-up and transfer, call waiting, widgets, call statistics, auto attendant and dashboard, etc. With this you can make and receive calls from any device or software this is because aside from its cloud-based solution has apps for iOS and Android devices. On top, it can forward calls from the app or customer program to mobile. Try it out; it is best for everyone.

0

13. Callture

Callture is an online office phone service that offers all the major functionalities of high-end systems, minus the additional investments in expensive hardware and installation fees, etc. It is a feature-rich solution that provides users with capabilities including unlimited outbound and inbound calls, PBX functions, call forwarding, and voicemail. With this service, you’ll never have to miss any phone call again as it can be programmed easily and quickly that make it better than others. The solution simply puts all your communication needs under a single solution where you can create chat, text, and even video conferencing. One of the best thing about this solution is that it uses the latest WebRtc technology that eliminates the need for additional software and hardware. Both employees and customers can use the system to make it possible to use screen sharing during product or sales demonstrations. Callture is a highly flexible solution that is able to forward your calls through any device such as mobile or landline. There is also a massive range of core features such as full-featured PBX system, call back, extensions, no up-front costs, caller ID and much more. Callture is a commercial business phone application and has different SMB and enterprise plans.

0

14. Troop Messenger

Troop Messenger is a unified business messenger solution that is designed to empower and improve team communication and collaboration. The software provides organizations and businesses with an instant messaging system that is unique and enables users to get in touch and discuss business and projects, share new ideas, and collaborate within a more secure environment. It is not limited to a single site most of the platforms like social media networks and messaging applications, Troop Messenger connects users to anyone within their business regardless of their location or time zones that make it an ideal collaboration tool for organizations and easily operate in several locations or employ a vast online-based workforce. With the help of this platform, users not just enjoy chatting and instant messaging but can also leverage advanced features including virtual meetings, audio, and video calls, screen sharing, and more than making it better than others. As compared to the others, Troop Messenger is lighting fast and connect you to another member of your organization in perfect speed. On top of that, it is very secure and offers all the safety functions. The application also includes core features such as group chat, file sharing, contact search, jumper, burnout, analytics, unlimited users and video calling, etc.

0

15. Smart Display

Smart Display is an all-in-one rich targeted ad management solution created to simplify the way display ads are controlled and monitored. It is a web-based solution give users with a centralized control functionality, enabling users to access multiple screens in several locations and control which ads are displayed on any given time based on location and audience, main market trends and more. With the help of this platform, businesses can update their ad and show the right ads to the right audience at the right time that allows for highly effective marketing and conveying the right message that easily resonates with the target people and empower them to make the user’s desired actions. This powerful solution also helps you to attract more customers by displaying the effective and powerful ads in the right places. It gives you a dynamic solution that allows you to convey messages to your target markets in real-time, thereby increasing the number of customer coming in your shop who then make a purchase. Unlike other, it also has lots of features that make it a complete communication software.

Paid
0

16. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.

From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.

Paid
0

17. Atera

Atera is a simple yet powerful remote monitoring and management software solution. The solution caters to IT managed services providers and IT experts. It is providing them with an intuitive platform that puts all their IT management and monitoring processes in the same place together with lots of other factors of their businesses such as billing, help desk, and reporting, etc.

It is known as an all-in-one IT solution that combines RMM, PSA, and Remote Access. By using the solution, MSPs can easily manage, maintain, and resolve customer issues regardless of time and location. With everything in one place, you have total control over all facets of your business, from monitoring, managing, and controlling IT networks and infrastructure of all sizes of companies to automate processes.

Paid
0

18. Inbenta

Inbenta is an AI-powered intelligent search solution that makes it easy for their consumers and potential clients to easily find the information they seek without having to connect customer care support.

The software helps lowers the volume of support requests that contain repetitive questions, allowing customer support representatives to address all the other concerns while reducing support costs. Inbenta is a feature-rich solution and contains all the leading tools to deliver comprehensive experience.

More About PureCloud

PureCloud or Genesys PureCloud is a cloud-based call center solution designed for businesses of any sizes and industries. It is also known as an Omnichannel contact center and unified communication solution that convert calls, emails, texts, and all the social expressions into the single conversation and seamless customer dialogue. It deploys at lightning speed for quick time-to-value and instant scalability. The call center solution comes with all the major tools and features to deliver a comprehensive solution. Key module includes interactive voice response, automatic call distribution, computer telephony integration and mobile center app, etc. With the help of this software businesses connect with customers across multiple communication channels, and all the customer insight and metrics are presented in the single unified interface. The solution also lets users create IVR flows, customize, outreach and enhance agent productivity that makes it better than others. PureCloud’s advanced level collaboration module also help users locate people, chat history and documents. With this, all the users can connect through group chats and create an online meeting with a video call. There is also a list of core features that make it better than others. Do try it out, it is best for all size of businesses.