PureCloud or Genesys PureCloud is a cloud-based call center solution designed for businesses of any size and industry. It is also known as an Omnichannel contact center and unified communication solution that converts calls, emails, texts, and social expressions into a single conversation and seamless customer dialogue. It deploys at lightning speed for quick time-to-value and instant scalability. The call center solution comes with all the major tools and features to deliver a comprehensive solution. The key module includes interactive voice response, automatic call distribution, computer telephony integration and mobile center app, etc.
With the help of this software, businesses connect with customers across multiple communication channels, and all the customer insight and metrics are presented in the single unified interface. The solution also lets users create IVR flows, customize, outreach, and enhance agent productivity that makes it better than others. PureCloud’s advanced level collaboration module also helps users locate people, chat history, and documents. All the users can connect through group chats and create an online meeting with a video call. There is also a list of core features that make it better than others. Do try it out; it is best for all sizes of businesses.
Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behavior-driven emails.
It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster. Intercom is a simple and easy-to-use platform that has thousands of users around the world who can apply to satisfied their customers and increase their productivity.
It has a unique and advanced tool that allows you to view all your customer data on a single platform, including location, contact details, company name, customer activity, and interaction history, etc. The platform also has a real-time metrics system that attracts more audiences around the world. Intercom includes core features such as A/B testing, live chat, team box, issue resolution, real-time updates, message tagging, user event tracking, and customer user profile, etc.
Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle.
It allows you to reach your customer directly from your website, mobile application, or customization page. Aside from its live chat service, the platform also offers lots of new features that allow you to customize your page, easily start live chat with your customer and quickly send replies, etc. It also introduces the scheduler that attracts more audiences around the world. Tawk.to has millions of users around the world available free to use.
JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc. The platform is packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc.
It is a simple and easy-to-use app that means the least tech-savvy users in your team will grab hands around it in no time. The knowledge curve is almost non-existent. However, the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board.
At the same time, the platform also offers an affordable live chat platform you cloud purchase at an off-the-shelf price and manage their client without any limitations. Its powerful features allow you to automate support messages, monitor visitor behavior, attract more audience, and assign them to the most appropriate agent. Unlimited chat, hotkeys, page views, chat targeting, offline contact forms, chat logs, and spell checkers are also features of the platform.
TextUs is the leading business texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking. It empowers thousands of teams to accelerate their process and get business done.
TextUs is an easy-to-understand platform that requires some vital information to manage multiple conversations. One of the most addictive and enjoyable things about this platform is that it offers a customization option that allows the users to create a custom setting and try to improve customer satisfaction. Like the other similar platforms, it also has a set of key features that make it more interesting.
LiveAgent is a help desk platform that combines several channels into a single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration. LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.
Satisfied users describe the platform as being the ultimate all-in-one customer support solution, and it scores high on every platform it appears, and innovation efforts of the teams behind the wheel seem to pay off really. It has a large team of professionals who are always busy delivering something new and more. The most prominent features are ticket management, reporting chat overview, live chat, and support multiple languages, etc.
Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.
Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.
Freshdesk introduces email features that give your inbox team-wide support by putting all your agents onboard a single panel with status updates of each customer’s email. With the help of this, you can easily collaborate with other teams around the world to resolve issues.
The platform also includes core features such as multi-product, satisfaction surveys, leaderboard, communicate portal, multi-channel supports, and automation, etc. as compared to the others, it is easy to set up and can add agents in the jiffy.
Plus, you can also set up your service level agreement to define ticket priorities and resolution time. The ticket can be categorized based on the SLA policy that helps you to save time and manage customer expectations.
Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.
The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.
Assists your online portal visitors proactively with live chat and also run them into the customer while increasing average order size and reducing cart abandonment. Live Guide is an easy to understand platform that you can access it anytime, anywhere around the world. Support multi-language, a self-service portal, a community portal with ideal management automation, and knowledge-based experience are core features of the platform.
Freshchat is a modern messaging platform built for teams who want to do more for smooth communication. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring the chatting experience to a more personalized level and adjust conversations to both your and your customer experience.
The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles. At the same time, you can set up in-app campaigns to onboard, educate new users, and share interesting insights and announcements to keep them in the loop with recent developments.
The platform is specially created to manage to respond to all customer’s needs from the comfort of a single moderately priced platform. It is a simple and easy-to-use platform that has millions of users around the world who can use it to communicate with their customers. Freshchat includes core features such as unlimited contact, labels, FAQ feedbacks, BOT, groups, and CRM Autoload, etc.
Chat.io (currently known as LiveChat) is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is the first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others. Chat.io is a simple and easy-to-use platform, only need to paste the HTML code on your online portal and chat right away.
The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily. Just like the other similar platforms, it also has different price plans and packages, and each one has its features. The platform includes core features such as group chat, integration with BotEngine, customization, continuous cha, and AI-powered customer service, etc.
Smartsupp Live Chat is a tool that offers visitor recording features. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc. The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.
The exciting thing about this platform is that it offers a customization option that allows you to set position, texts, colors, and pictures of the Smartsupp box to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy-to-use web dashboard, group agents, chat transcripts, block visitors, and much more.
Loomion is a simple business communication suite designed specifically for top-corporate level communication. The software provides businesses with a Board Portal and Leadership Collaboration that is highly secure and convenient. It is a complete communications solution that takes corporate governance to a higher level. The solution offers complete security features, access to critical and confidential details is limited, and only those with appropriate clearance and authority can view, share, and communicate within the solution. With access secured and logged, it makes the internal audit more simple and effective.
All the information on this platform can be stored on-premise, or you can opt to have it placed in Loomion’s databases. With this solution, you can also annotate and put your comments in your documents effortlessly. Basically, you can highlight content to indicate drive your point and even include handwritten personal notes to add a personal feel to your communication. Collaborate remotely, vote and sign docs, manage multiple board mandates, control your action and data, Microsoft tool and offline and online mode these are also features of the solution. Loomion has different price plans, and each plan has its own cost and core benefits.
Zadarma is a cloud-based multi-purpose phone system that can be set up in just a few minutes. This solution has an amazing set of features, including interactive voice responses, call forwarding, recording, and even call statistics. Using this system, you can take your business to the international level, as you can receive queries from customers all around the world. This solution has two paid packages that provide you with more functionalities and features, such as unlimited calls to the US.
Its features include a voice menu, call pick-up and transfer, call waiting, widgets, call statistics, auto attendant and dashboard, etc. Moreover, this software can connect all the major CRM solutions that make it better than others. Using this functionality, you can easily track your call statistics and make calls directly from your CRM’s interface.
Callture is an online office phone service that offers all the major functionalities of high-end systems, minus the additional investments, inexpensive hardware and installation fees, etc. It is a feature-rich solution that provides users with unlimited outbound and inbound calls, PBX functions, call forwarding, and voicemail. With this service, you’ll never have to miss any phone call again as it can be programmed easily and quickly that makes it better than others. The solution puts all your communication needs under a single solution to create chat, text, and even video conferencing.
Callture is a highly flexible solution that can forward your calls through any device such as mobile or landline. One of the best things about this solution is that it uses the latest WebRtc technology that eliminates the need for additional software and hardware. Both employees and customers can use the system to make it possible to use screen sharing during product or sales demonstrations. There is also a massive range of core features such as a full-featured PBX system, call back, extensions, no up-front costs, caller ID, and much more. Callture is a commercial business phone application and has different SMB and enterprise plans.
Troop Messenger is a unified business messenger solution designed to empower and improve team communication and collaboration. The software provides organizations and businesses with an instant messaging system that is unique and enables users to get in touch and discuss business and projects, share new ideas, and collaborate within a more secure environment. It connects users to anyone within their business regardless of their location or time zones, making it an ideal collaboration tool for organizations. It easily operates in several locations or employs a vast online-based workforce.
With the help of this platform, users not just enjoy chatting and instant messaging but can also leverage advanced features including virtual meetings, audio, and video calls, screen sharing, and more than making it better than others. Compared to the others, Troop Messenger is lighting fast and connects you to another member of your organization at the perfect speed. On top of that, it is very secure and offers all the safety functions. The application also includes core features such as group chat, file sharing, contact search, jumper, burnout, analytics, unlimited users and video calling, etc.
Smart Prospective is an all-in-one rich targeted ad management solution created to simplify how display ads are controlled and monitored. It is a web-based solution that gives users a centralized control functionality, enabling users to access multiple screens in several locations and control ads displayed at any given time based on location and audience, main market trends, and more. With the help of this platform, businesses can update their ad and show the right ads to the right audience at the right time that allows for highly effective marketing and conveying the right message that easily resonates with the target people and empower them to make the user’s desired actions.
It gives you a dynamic solution that allows you to convey messages to your target markets in real-time, thereby increasing the number of customers coming into your shop who then make a purchase. This powerful solution also helps you attract more customers by displaying effective and powerful ads in the right places. Unlike others, it also has lots of features that make it a complete communication software.
ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.
From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.
Its most notable functionalities include incident management, change management, problem management, and asset management. These combined with the platform’s intuitive yet easy to use interface and robust productivity solutions enable you to facilitate the different processes involved in handling all the IT help desk responsibilities while streamlining your workflow.
The core value of ManageEngine ServiceDesk Plus is that it boosts the quality of the service you are providing to end-users and as it applies best practices ITSM workflows. It also allows you to customize your helpdesk until it looks the way you want it. There is also a list of core features that make it better than others.
Atera is a simple yet powerful remote monitoring and management software solution. The solution caters to IT managed services providers and IT experts. It provides them with an intuitive platform that puts all their IT management and monitoring processes in the same place together with lots of other factors of their businesses such as billing, help desk, and reporting, etc.
It is known as an all-in-one IT solution that combines RMM, PSA, and Remote Access. By using the solution, MSPs can easily manage, maintain, and resolve customer issues regardless of time and location. With everything in one place, you have total control over all facets of your business, from monitoring, managing, and controlling IT networks and infrastructure of all sizes of companies to automate processes.
Because, Atera is cloud-deployed, it is highly recommended for use by SMBs owning to its reasonable pricing. Unlike most of the leading platforms, the software is priced on a straight per technician pricing model that eliminates the need for negotiation, hidden fees, and difficulty in understanding contracts.
Atera includes core features such as custom scripting, personal service automation, service desk, help desk and ticketing, benchmarks, billing and invoicing, service management and IT automation, etc.
Inbenta is an AI-powered intelligent search solution that makes it easy for their consumers and potential clients to easily find the information they seek without having to connect customer care support.
The software helps lowers the volume of support requests that contain repetitive questions, allowing customer support representatives to address all the other concerns while reducing support costs. Inbenta is a feature-rich solution and contains all the leading tools to deliver comprehensive experience.
While most of the search engine uses keywords in order to find meaningful and relevant results to customers who are looking for information, but it uses AI technology to find meaning in the customer’s search phrase to deliver accurate results.
One of the most interesting facts about this software is that it comes with a comprehensive Chatbot system with some core tools that make it better than others. Inbenta key feature includes analytics, integrations, email management, support ticketing, eCommerce features, canned response and much more.
Smooch is a simple yet powerful SDK (Software Development Kit) that allows developers to build chat features into apps and webpages. Its REST API allows developers to create customized messaging tools into their deliverables. The software dedicated SDKs for Web, iOS, and Android developers and contains all the leading tools and features that make it an all-in-one solution.
The best thing about this solution is that it works with Objective-C and Swift on iOS and is distributed in JAR and AAR formats for developers using Eclipse, Android Studio, or Netbeans. To use its plugin on the webpage, it offers several options, such as script tag method, npm, and bower methods.
Just like most of the leading platforms, Smooch integrates with several cloud-based solutions such as Zendesk, Slack, and HipChat that make it better than others. Its other prominent feature includes mobile alerts, instant messaging, web integration, and more. Smooch is commercial software and comes with several price plans.
iTouchVision is a B2B service providing software specially developed to manage and track different requests. This software makes it easy for you to handle a variety of requests at the same time. Each request is assigned a specific number through which you can easily solve them. The company provides you 24/7 support through which you can ask them anything you want.
With this, you can contact them via phone and email. The software has more than 200000 customers who can use it to manage their businesses effortlessly. It only requires a merchant account to work with any of the provided payment cards. The best fact about this solution is that it offers a mobile application that means you can access its service anytime, anywhere. You can quickly perform business or billing activities through mobile apps.
It facilitates you with a large variety of templates, and you can choose any one of them according to your needs are modify by using its modern tools. This software supports multiple languages so that the people who don’t know English can also use it. iTouchVision’s most prominent feature includes customized forms, service requests online for the employee, third-party integration and information management, etc.
Boldchat is an efficient live communication software that helps you to control customer interaction in a great way. This software also includes email management, click to call tool, chat system through which you can increase your business sales. It provides some of the great features through a client can manipulate and customize their general requirements. It also includes a rules-based proactive chat engine that helps every kind of website to generate more conversations.
An integrated work queue is also a part of this software that allows customer support agents to contact the website visitors through twitter, SMS texts, email, and live chat. To install Boldchat on your website, you have to copy and paste the small snippets of HTML on your website. The best think about this solution is that it keeps you update about your website conversations through web-based chat reporting.
To make it a comprehensive solution, it offers an integrated workspace system that allows you to manage all your operations on a single screen. Boldchat also includes core features such as active browser sharing, live chat, SMS management, reporting engine, web-based chat reporting, and dashboard, etc. It is a commercial solution and comes with multiple price plans. Each plan has its own cost and core features.
Zammad is an online web-based ticketing solution and supports providing software that allows you to track all your email. This software has all the tools that can follow all the bugs and enhance the ticketing experience. Its operational integration will enable you to grow your business system with a robust management tool that, in turn, assist in improving conversion rates.
This software facilitates you with various types of documentation that are general documents, specific documents, specific admin documents, and you can either pull or request records based on extreme customization. Zammad comes with the beautiful dashboards that consist of all the information related to tickets, whether tickets are going to update or not, and you can check all the extreme activities that are in process.
Zammad has no match to provide many vital services that are my handling time, your ticket mood, different channels distribution, assigned tickets, processing, re-opening rate, and more. This software is useful in its services, and a simple installation process lets you in no hindrance during installation, and scintillating customer care makes your customer engagement towards your offers.
I-doit Pro is a professional IT management platform that allows you to automate complex management tasks from IT asses to the CMDB. The software comes with all the solutions related to your documentation projects, and now existing data sources can be integrated that dispensing all the information in a centralized and well-organized repository. I-doit Pro is making its mark via inventory management services that are commonly complex tasks, but all the difficult work is processable and understandable via I-doit pro.
The software surfaces professional functions that include complex right management, advanced and customizable reports, and has many graphical displays as well. I-doit pro is a staggered licensing model, and you only pay according to the need and offered services based on subscription. The software is listing detailed documentation and resources that paves the way for the effective and flexible software solution at an attractive price.
Glympse is an all in one rich customer service providing software platform based on their location. The platform is easing the ways for the retailers, grocery, field service, service appointments, or else to streamline their pick and delivery services. You have powerful APIs that will let you access to require location, and you can make your own customization according to your requirement with more improved location delivery.
The platform provides ways for your teams to provide positive relationships with the support of the live maps, Geo-fencing, notifications, integrations, and webhooks. Glympse leverages on with the dynamic giving imparting more decision-making capabilities to have better results as far as the productivity and customer relationships are concerned. Glympse is easing your way with real-time delivery Optimization through dynamic orchestration in order to operate seamlessly, increase capacity, and save money. And you can send orders to the reliable 3PL, optimize fulfillment and staging with increased visibility in incoming pickups.
OwnTracks is an intelligent location service providing application that is streamlining your way to have better location access every time you used it. The platform permits you to build your personal location diary, and you can share it with your friends and family. You have perfect visualization of location with all the details in a place like location name, direction, device name, and reported time.
This application is open source and using open protocols for communication, which means your data always remains secure and private. To start the preceding, you need to install the OwnTracks in your smartphone, and after it, you have to connect it with an existing server.