HelpSpot is a helpdesk software that also supports the ticket management system. It supports both cloud-based deployments and premises that make it different from the other software. The fee structure of this software is much impressive and it can be owned by an individual very easily.
It is very flexible to use due to which multiple industries can use it for their business management, including manufacturing firms, educational institutes, software companies, etc. One of the best fact about this tool is that it manages customer support efficiently and offer lots of tools automatically manage a variety of tasks
Other than these functions, HelpSpot can also be used for ticket management, custom branding, ticket creation, self-service, custom branding, and other managements. You can independently save data on your server, or you can also keep it on your HelpSpot’s cloud. The software also provides exceptional customizations that help you to create an ideal portal. You can also manage multiple groups and online portals from the single Helpspot account without paying any extra funds.
Wintac is leading on-premise business management software that caters to field service, installation, and service contracting organizations. It is an alternative to AgileField and offers all the similar services with some new and advanced features. The core features of the solution include work order management, CRM, inventory, and fleet management. It also offers advanced-level scheduling, dispatching, and work order management modules with some extra tools that make it stronger than others.
The color-coded dispatch board enables users to drag and drop appointments so that dispatchers can easily monitor schedules and re-assign calls if needed. With this, technicians in the field can easily access their schedules remotely. It also offers features for tracking current and potential customers, making estimates and offers, managing accounts, and its Job costs can be broken out by inventory items, payroll, and POs. It also allows you to share information on smartphones, tablets, and laptops easily, and the system supports the e-signature capture feature in the field. Wintac offers integration with Microsoft Office and Quickbooks. Overall, it is an all-in-one businesses management solution as compared to the others.
AgileField is a simple yet powerful field service solution that aims to get the right technician at the right location with the right equipment and materials to complete the job. It is a cloud-based solution with all the major tools and services to deliver a complete and more realistic experience. Both residential field and commercial service organizations can utilize the system for scheduling and dispatch work order management, automatic notification, inventory and asset management, contact management, and implementation processes to eliminate double entry and bring transparency.
AgileField is a commercial platform with different price plans; each plan has its own cost and core benefits. It is a perfect solution for companies with more than 25 or more employees. With the help of this platform, technicians can access the system from any smart device and work in discounted mode via mobile. Another great thing that makes it stronger than others is its integration with all the major CRM, ERP, and accounting systems.
ServSuite is a cloud-based business management solution by Service Pro, especially for pest control and lawn care companies. This software features standard field service software capabilities that offer all the major services such as contact management, inventory management, GPS tracking capabilities. It also offers additional add-on modules with some advanced tools that make your work fasters and more simple. Unlike other similar platforms, it also has mobile applications for service businesses.
Through this application, users can adjust and synchronize tech schedules, manage new services and appointments and send emails to their customers. Other of its features include viewing services, estimates data history, and managing customer account information. ServSuite also offers marketing solutions that allow users to compile specific customer lists of clients within the desired criteria. It also has a list of core features that make it better than others.
ThermoGRID is a field management platform designed for small to midsize contractor companies. It is a complete program that offers an integrated suite of applications to automate the business’s day-to-day operations. Before sending a service out into the field, its application considers the location of all available service technicians at that time, their skill, and ranking. The best thing about this software is that it automatically generated invoices, reviews and is signed by the client on any mobile device.
ThermoGRID’s analysis tool calculates precise heating and cooling load volumes based on the size of the space. Its tools allow the auto-tagging of parts and equipment so the technician can easily quote the job without doing external research, and their prices are stored in the database. Its most prominent features include a dashboard, simple interface, time tracking, reports, project management tools, and advanced level contact management tool that allows users to upload photos of the job site, service technician’s task sheets, and daily management reports. It also has different subscription-based price plans, and each plan has its own cost and core benefits.
FieldEdge is created by dESCO and an all-in-one cloud-based Field Service Management platform specially made for home service contractors in HVAC, plumbing, electrical, and other similar services. It allows companies to manage and control all the business operations remotely easily. Its dispatch board provides users with proposals regarding assignee for work orders based on the technician’s skill set and the location at the time of the job.
In addition, this solution also helps to streamline and automate the billing and scheduling of service. It offers integration with Quickbooks and with some new advanced tools that make it better than others. It also comes with a native application for technicians, allows techs to access their tasks, services, and materials on the go. It also features a customizable price book that helps techs present different price options to customers that allow businesses to manage revenue generated easily. It is a commercial solution with different price plans, and each plan has its own cost and core benefits.
Mobiwork MWS is a complete field service solution that features GPS tracking, billing and invoicing, inventory management, work order management, electronic forms, scheduling, dispatch, etc. It is a cloud-based solution and offers deployment options and native mobile compatibility with Android devices. With the help of this solution, the user can easily capture location when they log in to the app on a smartphone that allows administrators to visualize maps and paths and analyze movements.
The solution also allows administrators to utilize the system to track individual users. Its notifications include device events, geo-fencing, and emergency requests. It also collects and analyzes data related to GPS tracking that provides timesheets. The software can be utilized by field service companies of any size and type and in numerous verticals and can be used by one user to thousands of users. Mobiwork MWS’ pricing is subscription-based that depends on the number of users.
ServiceTitan for plumbing, HVAC, and electrical home service businesses. It is a cloud-based field management program that offers scheduling, invoicing, dispatch, sales, and more. The solution offers marketing ROI and conversion tracking capabilities that link every service request call to its sale or missed opportunity. Like all the other field management solutions, it is also available to use on mobile platforms for field workers, allowing them to offer visual sales presentations and process invoices and credit cards instantly.
Its mobile application also includes core features such as custom reporting, call recording, messaging and real-time dashboard, etc. ServiceTitan system is also deployable on other platforms, including Mac and Windows, with a simple and user-friendly interface where you can access all features without any limitations. It has different subscription-based pricing plans; each plan has its own cost and core benefits.
Verizon Connect Work is the world’s most leading cloud-based field service solution that comes with all the major tools and services. It allows users to organize schedules, manage & track progress, and manage all the dispatching processes. With the help of this solution, office and field workers can easily receive job information and updates on their mobile devices. The schedules, invoices, customer information, quotes, and more can be stored in the solution’s database, which you can be accessed anytime, anywhere worldwide.
It also enables users to drag and drop unassigned jobs to their calendars, add details, and schedule tasks without any limitation. All the customer details can be viewed in one location, and users can add multiple contact details, locations, documents, photos, and log phone calls for each client. Like all the other similar solutions, it also offers an integration system with many accounting packages that make it better than others. It also includes core features such as time tracking, project management tools, a simple interface, a real-time dashboard, and much more. Overall, it is one best cloud-based field service solutions as compared to the others.
Service Cloud Field Service is a cloud-based field service solution designed to initiate customer service activities from anywhere. It is designed by Salesforce Platform and works to centralize and optimize the agent’s efforts, enabling them to handle customers’ requests and manage cases. It is specially developed to offer support mobility to agents that allow them to receive service requests and support anywhere. From this tool, users can easily control and manage all active cases. With its community tools, customers can help themselves and others with self-service capabilities.
Additionally, the solution capabilities include a Knowledge module, where both agents and customers can search for the answers they need. It introduces a new collaboration tool known as Chatter that allows for issue escalations. Social Service integrates the increasingly critical social media channels right into the customer service experience. Its reporting module gives front-line managers the ability to see critical business metrics from dashboards accessible on phones or tablets. It also has a list of core features that make it better than others.
WorkWave Service is a field service solution that is available to use on mobile and desktop platforms. It connects field workers to the office, which provides visibility into what’s happening in the field. The mobile app enables field workers to time in and out of jobs from the field, view job details, and more. One of the best things about this solution is that it has a dashboard that provides real-time information, especially when paired with the mobile application.
There are also various scheduling features that users can manage services, packages, recurring jobs, and one-time work orders. WorkWave Service’s appointment calendar and dispatch board show revenue per route with any unscheduled jobs. Using this tool, users can reschedule an entire route for inclement weather or sick days and preview the new route to avoid scheduling conflicts. Like all the other field service solutions, it also offers route optimization features that calculate and deliver optimal route choices based on customer preference, eligibility and drive time, etc. It also has a syncs system in real-time with both QuickBooks Online and Desktop.
Housecall Pro is an all-in-one cloud-based field service management solution specially designed for service professionals to automate their workflows. This program includes a native mobile app and complementary Web portal and serves a massive range of industries, including cleaning, plumbing, electrical and more. It is a complete solution that allows companies to forego paperwork in favor of digital automation.
This solution contains all the core features such as job scheduling, dispatching, payment processing, automated receipts, estimates, invoices, customer notifications, company chat, and postcard and email marketing automation. With the help of this solution, customers can book services via its mobile app, communicate through a centralized messaging system and make online payments. Housecall mobile app is available to use on both iOS and Android. There is a free version for single operators that offers many of the core features of the paid version. Its premium pricing is based on the number of users and an enterprise license.
SpiraPlan is an all-in-one Collaboration and Project Management System that manages project requirements, releases, iterations, tasks, and bugs in one place. The solution is fully web-based, enterprise-ready, and has an open platform connecting to existing source code repositories or tools already used by your developers. The great thing about this solution is that it has an Agile Planning Board that is perfect for team meetings with color-coding and a drag-and-drop interface.
The solution is specially designed to support agile methodologies, including Scrum, DSDM, Kanban, XP, and AUP, allowing teams to manage all their information in one environment easily. Unlike all the other similar platforms, it also has a powerful dashboard to access all features without any limitations easily. SpiraPlan’s most prominent features include redefining project schedule, load balance project resources, customizable dashboard, determining resources level, creating and editing project workspaces, cleaning and powerful user-interface, and much more. It is a commercial solution with different price plans; each plan has its own cost and core features.
Gantter is a web-based project management software that is fully integrated with Google Drive. The solution comes with an extensive set of project management and scheduling tools and scheduling and collaboration capabilities. It also allows users to open and import their Microsoft Project files into the system that makes it better than others. The solution is quite simple and easy to use; that is an ideal option for all the individual users who want to plan the perfect birthday surprise or ensure that their home renovation project is completed within budget.
Many users and businesses widely use Gantter Project Management to manage all the important project tasks and schedule their work. Compared to all the other similar platforms, it is much powerful. It handles all kinds of complex projects such as building construction, design, implementing a new IT service, etc. The interesting feature about this solution is that it offers Google Drive integration with some advanced tools to store and get all your files anywhere. Unlike others, it also has many key features and different price plans; each plan has its own cost and core benefits.
Contabulo is an advanced-level general-purpose board tool that can be used for several applications such as project planning, team collaboration, and lots of others. Some of the implementations on this platform include corporate wikis, simple and complicated to-do lists, and tasking boards. The solution can be used to help businesses store and manage their assets. It is also known as a complete project management solution that is easy to use and extremely flexible to use for whatever purpose you have in mind.
With the help of this solution, you can also create projects for you and your team, complete with schedules, resources allocations, task assignments, file attachments, etc. It also has a tool for knowledge management and educational purposes that allows you to easily create a board that contains wikis, rules, and articles. There is also a list of advanced features that make it better than others. Do try it out; you’ll be amazed at all the things on these powerful platforms.
Office Timeline is an award-winning project scheduler for professionals who need to create stunning visual project plans, and Gantt charts. The program is specially designed for project managers, IT professionals, knowledge workers, marketers and consultants requiring a simple platform that can quickly design and create complete graphical project slides. The great thing about this tools is that it is built with PowerPoint as an add-on that provides a familiar environment to produce feature-rich and stunning visuals for reports, updates, and presentation.
It is equipped with all the intuitive tools, and powerful automation features to streamline project management and come with advanced tools and impressive presentations. It also comes with lots of modern features and templates that offer different visual styles, colours and content that are customizable with Office Timeline Wizard so all the new users can easily learn to build timelines via step by step instructions. Aside from PowerPoint, this solution also works with other applications including Excel, Wrike, and Smartsheet for both importing and exporting data pointers.
Intervals is a complete suite that combines advanced-level project management, time management, and task management into one dynamic package and is designed for small to large businesses. It is a simple and cost-effective solution that easily manages their projects, tasks and track time and project progress. With its fusion of features, the platform promises to help users complete their projects right on schedule without going beyond their intended budget.
The solution boasts a very extensive set of features that make time tracking, project management, reporting, and accounting a tad easier, simple, and more reliable. The solution comes as an alternative to Monday.com. It offers similar services with some advanced features such as integrated task timers, meaningful visual reports, uploading your logo, daily task assignment, email update, real-time graphing, automated overdue invoice alteration, and much more. It has four different price plans; each plan has its own cost and core features.
Actionspace is a powerful yet simple tool that helps manage business projects and tasks using Office365 and SharePoint. It effectively increases team productivity and allows companies and departments to get more visibility and stay focused. With this tool, you can monitor several tasks and projects all from within one application. It also enables you to connect tasks and manage project teams as you work, analyze project steps, and reduce repetitive tasks and errors. All your best practices for different projects can also be saved as templates that include all subtasks and associated content for your future reference that do your work fast and save a lot of time.
Actionspace is a powerful enterprise task management and simple project management solution that offers all the major services to manage all the major tasks. Its features include easy managing and evaluating task progress, task statuses, automated workflow creation, and others. It also has an intuitive dashboard to view and checks daily tasks and projects. Its most prominent features are an informative dashboard, quick to start, easy progress tracking, role-based access, plan schedules, no new logins, time tracking, fully-featured mobile access, etc. Try it out if you need a complete solution to manage business projects and tasks.
Guru Technolabs PMS is a project management solution for all businesses and gives users total control over their tasks and processes. The solution provides a unified tool that provides project updates, estimations, task management, and collaboration. It is completely a customizable platform that can be customized to suit your business better and easily meet your requirements. It is a one-solution-fits-all platform when it comes to controlling all your business projects.
The best thing about Guru Technolabs PMS is that it comes with an easy-to-use interface that is fully optimized for mobile devices. On the top, data privacy is secured with advanced data encryption. For businesses with a global team, it is very accessible even for remote workers located worldwide. Attractive admin dashboard, user management, daily report, leave management, online PMS, and responsive interface are also features of the platform. Try it out; it is best for all sizes of businesses.
Daptiv PPM is a leading project portfolio management software solution that can help you get an advanced level of visibility into your company’s initiatives. You can use this to create higher-quality software plans. It is a simple yet powerful solution that helps you compare multiple projects to gauge performance and transfer lessons learned from one project to others. Using this project management solution, you can assess their projects’ status in real-time and decide which projects to keep or cut.
This solution allows you to deliver instant access to project data to all stakeholders through discussions and email notifications. It is an excellent solution that makes it easy to support existing and new business processes. This project management software includes core features such as a discussion board, email integration, report and dashboard, resources management, and much more. Overall, Daptiv PPM is one of the best Project management software solutions.
ExakTime is a user-friendly time tracking solution for all sizes of field service companies. This solution assists businesses in professionally logging employees’ working times and tracking workers in the process. With this solution, employers can also know where their workers are even while they are not on-site. This tool allows remote management of the workforce so the owners and managers can effectively conduct different tasks at once. It also enables managers to save a lot of time and money. It allows them to know where employees are on the field and how much time they spend working on the site.
This way, they can easily monitor working hours and ensure that no customer is left unserved for the day. One of the most interesting is that the platform is that all the company and employee data are stored in the cloud protected with powerful encryption tools. This cloud storage also allows for easy access, but the businesses can rest assured the ExakTime protects their sensitive information. It is a complete Time Tracking solution with some advanced benefits such as manageable payroll, photo ID verification, and constant information. The solution also offers core features such as GPS location tracking time clock app, customizable dashboard, payroll integration, etc.
UniPhi is a web-based Project Management Software that combines nine major areas of project management into a single package, including document management, financial management, project collaboration, risk management, contract management, etc. The solution comes with powerful reporting tools to provide users with a neat, detailed, and thorough look at their projects and offer insights needed to improve performance and productivity further. With the help of this platform, users can check the status of their projects in real-time. Collaboration and communication also make it easy for their teams to get on the same page and access the single version of information and work together.
Users also find it to work even when they are on the go as it can be retrieved anytime through their mobiles devices. Unlike all the other similar platforms, it also provides you with portfolio dashboards and progress reports, tools that help you attain high value and action insights into the project, performance and giving you the solid basis you need to enhance productivity further. Cost management, integration and reporting, risk management, and resources planning are also some features of this solution.
FieldAware is a powerful solution created to make agents, workers, and representatives in the field more efficient and effective in performing their tasks. It is a professional services automation solution that optimizes call management and scheduling, and field operations for reps. The solution maximizes scheduling efficiency though greatly reducing travel time. However, it was built as a mobile application and has evolved to include office-based personnel. In allowing communication between agents in the field and management, meaningfully augmenting a representative’s capabilities.
This tool highlights all the functionalities that bolster the capabilities of agents and optimize the coordination and communication between office-based personnel and representatives. It is a complete solution with all the major tools and services to deliver a complete and more engaging experience. FieldAware’s most prominent features include work orders, time and labor, invoice integration, customizable templates, business management, and much more. These features offered include scheduling, quoting, work order creation, and invoicing. It is an excellent Filed Service Management Solution as compared to the others.
FieldAware Field Service Automation is a comprehensive solution created to make workers, agents, and representatives in the field more efficient in performing their tasks. It is known as a professional service automation software that optimizes call management and scheduling. The software maximizes scheduling efficiency while reducing travel time. Though it was originally built as a mobile app, it has evolved to include office-based personnel. It enables the communication between agents in the field and management, significantly augmenting representative capabilities.
FieldAware Field Service Automation highlights its functionalities that boost the capabilities of agents in the field and optimize the coordination between office-based personnel and representatives. This field service management solution also comes with all the major tools and features such as a mobile app, time and labor, work orders, mobility and timesheets, self-service, and much more. It has different price plans; each plan has its own cost and core benefits.
JitBit Help Desk is a complete help desk ticketing system used by freelancers, small businesses, and large businesses. It is designed for deployment via cloud hosting and self-hosting that allows users to manage and track incoming and support request emails and their associated tickets. The software leverages machine learning to automate tasks and enable you to focus more on customer service operations instead of tedious back-office tasks. Also, it focuses on UI simplicity and not contains any extra features or tools that irritate users. Unlike most traditional help desk solutions, it has a powerful REST API that integrates dozens of external apps.
The software can work seamlessly with your company’s existing solution, Active Directory, and email make it better than others. Its reporting tools also make it easy to keep a critical eye on your team performance. The software comes with a set of built-in analytical reports that will give your business insights about various issues and customized report features that enable you to build your own reports quickly. JitBit Help Desk’s other feature includes complete ticketing management, team mailbox, canned responses, real-time updates, file attachment support, secure web-based interface and asset management, etc.
mHelpDesk is another field service solution that helps customers automate everything from first customer contact to getting paid. It is a simple yet powerful solution with all the major tools and services, including customer management, dispatching, quoting, invoicing, billing, and reporting. It has multiple features to support the field service-oriented business, such as integrating with QuickBooks Online and QuickBooks Desktop for accounting. The solution also has an offline mode that allows technicians to continue using the mobile app in areas without an internet or cell reception. It is entirely a cloud-based solution that easily allows you to access it on any mobile device with internet access.
This enables field techs to access all the necessary information about a job right from their mobile device. mHelpDesk field service solution also provides visibility into staff schedules that help to dispatch and alert field employees. Like all the other similar platforms, it also has many key features that make it better than others. The great thing about this platform is that its estimates and invoices are customizable, allowing organizations to easily create templates that make sense for their business and customers. It also offers an integration feature that allows you to easily integrate it with any unique company website, providing functional widgets, forms, and login boxes.
Atomic ModSecurity Rules is an online platform that provides security for web applications and cloud workloads. It protects your information from a cyber threat by offering you a robust cybersecurity protocol.
It has various modules, and it gives full automated installation and updates which work towards protecting your cloud services and web apps. The program protects your apps against SQL injection, cross-site request forgery, coding abuse, protocol abuse, path recursion, web-spam, shell commands, and many other aspects.
It has an intuitive interface and provides a user-friendly layout, which is easy to navigate. The app is built for DevOps, including seamless integration with Gitlab. The interface of the website is easy to navigate, and every type of information is available on the site. Atomic ModSecurity Rules also give you free software that you can download upon registration, and it includes over 1500 rules that protect your applications.
Atomic ModSecurity Rules also provide you a response time for false positive in real-time and keeps the system update and run system automated processes. It also comes with the subscription module, which provides more than 4500 rules to protect every type of security breach and work with more than seven layers of DOC protection.
Imperva SecureSphere is a reputable SaaS platform that provides you elegant database security and compliance monitoring services. The software allows you to keep your data secure and audit-ready and to dispense cloud-native security. Imperva SecureSphere audits let you directly access the database server, and you can also access the databases via mobile, desktop, and browser. Imperva maintains customer trust and saves the company reputation with precious data security.
The software leverages you with the big data analysis with extreme virtualizations that enables you to take situational decisions that make the better running of the organizations. There are multiple features on offer that are data breach prevention and risk analytics, cloud data security, data monitoring, and protection, discover sensitive data, data making, file security, and more to follow. Imperva identifies the most data security risk and provides proactive measures for how to tackle major threats and gives you actionable insights to uncover risks over data.