SpitFire Alternatives

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SpitFire

Description
SpitFire is an online predictive dialer software created for call centers that provides all the leading tools to make both inbound and outbound call campaigns. The software supports a hybrid dialer that uses the web-interface for making calls while the program is installed on the client’s server… read more
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3 SpitFire Alternatives & Similar Software for Android

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1. Sonetel

Sonetel is a communication app that lets you make an international business call at the cost of local calls. It is a simple but powerful solution that supports three methods for making calls such as Call True, Call Back, and VOIP. The call is then connected onward via Sonetel to the destination.

In a callback, Sonetel calls both your mobile number and the destination you called and then connects the two calls. All your call on this platform is connected via Wi-Fi or data connection, and you pay Sonetel for the local call at the destination.

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2. Freshcaller

Freshcaller is a cloud-based call center and phone system software solution designed for every type of business that helps enhance customer engagement with internal teams. Through this solution, users can purchase local and international toll-free numbers, and get real-time visibility into call queues as well as ongoing conversations, route calls to agent groups, set up custom business hours and more.

The software allows organizations to manage all kinds of call queues using an auto-receptionist with customizable wait time music to promote new services. It has a feature that allows users to set up custom business hours and automated variety of actions for each department, and route calls from IVR to specific call queues and agent groups.

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3. CallHippo

CallHippo is a comprehensive could-based VoIP phone system specially created to meet the communication requirements of startups to small businesses. It is available to use on both web and mobile application and offer all the core features to automate a variety of tasks.

The best think about this software is that it enables sales, marketing, and support teams to make global calls. CallHippo allows businesses to buy virtual phone numbers of up to 50 countries around the world, add users on the same phone number, and make calls.

More About SpitFire

SpitFire is an online predictive dialer software created for call centers that provides all the leading tools to make both inbound and outbound call campaigns. The software supports a hybrid dialer that uses the web-interface for making calls while the program is installed on the client’s server. It is based on .Net application and uses a SQL database in the background that makes it quite simple.

Spitfire is a complete solution and designed for all sizes of businesses. SEP (SpitFire Enterprise Predictive) offers support for unlimited lines and agents. The software features five different dialing modes viz. predictive dialing, fixed-rate dialing, quick connect and preview dialing, and manual dialing.

With the help of this solution, the client can load the list with contact numbers into SEP, and the solution to make outbound calls as well as connect agents to the answered calls only. It also allows you to keep track of time per call and monitor the call volume and frequency.

One of the most interesting facts about this solution is that it allows clients to manually set the call rate frequency and speed up or slow down the call rate based on agents available for the day or the number of working hours.

SpitFire also includes core features such as quick-connect dialing, the call number of identification, unlimited campaign lines unlimited custom field, CRM integration, and call recording, etc.

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