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Cruz IoT Device Director Alternatives

#1 SolarWinds Orion Platform

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SolarWinds Orion Platform is an infrastructure monitoring and management solution that has been designed to streamline and manage the composite and physically dispersed IT infrastructure. Orion provides comprehensive monitoring for networks, servers, storage, applications, and the cloud. It also offers powerful automation capabilities to help you manage your infrastructure more efficiently. And with its comprehensive reporting and analysis features, Orion gives you the insights you need to make sound decisions about your IT infrastructure.

The platform is scalable and provides a number of features and functionality to help businesses keep track of their IT infrastructure. These features include but are not limited to: network performance monitoring, bandwidth usage monitoring, system availability monitoring, server performance monitoring, and application performance monitoring. The SolarWinds Orion Platform can help businesses optimize their IT resources and ensure that their infrastructure is running at peak performance. Additionally, the platform is backed by world-class support, so you’ll always have access to the help you need.

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#2 N‑able N‑central

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N-able N-central provides powerful remote network management for businesses of all sizes. With its simple, intuitive interface, the solution makes it easy to manage networks of any size and complexity. From one central location, you can easily monitor and manage devices, users, services, applications, and bandwidth usage. N-able N-central also helps you reduce downtime and improve efficiency with automated network monitoring and reporting. It provides a single pane of glass view into your entire network, allowing you to quickly and easily identify and resolve issues.

N-central also provides advanced automation capabilities that let you manage your networks without human intervention, saving you time and money. And with round-the-clock support from N-able’s world-class technicians, you can rest assured that your network is in good hands. From a single pane of glass, you can manage everything from your routers and switches to your servers and workstations. The robust remote monitoring module helps you keep an eye on everything happening in your network from a single location, no matter how big it is.

#3 NinjaOne

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NinjaOne is a solution that manages endpoints of IT infrastructure more efficiently and helps you manage, streamline, automate, and remediate all the operations. It monitors and manages every aspect of your endpoint security, from patch management to malware removal. It is easy to use, fast to deploy, and scalable to meet the needs of any business. With NinjaOne, you can quickly and easily detect and fix problems on all your devices, regardless of the operating system or make, making it easy to keep your devices running smoothly and securely, so you can focus on your business priorities.

Automate routine tasks and save time, Quickly and easily remediate threats, monitor and manage devices from a single dashboard. Another great feature is that you work from anywhere, giving you unparalleled visibility into and control over all your IT assets without the need for on-premises servers or end-user VPNs. NinjaOne also standardizes documentation across your clients and endpoints so your technicians can quickly and easily update or consume documentation data when needed to triage tickets.

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#4 Cruz Operations Center (CruzOC)

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Cruz Operations Center is a platform that offers IT and network operation management tool that helps you automate data center and network operations. With critical hybrid cloud and infrastructure control, operators can improve network and service quality, accelerate network and service deployments, and lower operating costs. Robust yet easy to use, CruzOC offers integrated infrastructure management for disparate IT/IOT resources from multiple vendors, resulting in comprehensive and automated problem resolution from a single pane of glass.

CruzOC is available in three editions: Essential, Standard, and Premium. The Premium edition includes all the features of the Standard edition, plus advanced automation capabilities, such as auto-discovery of devices and applications and event-driven automation. Plus, our team of experts is always available to help you get the most out of CruzOC. All in all, this solution is easy to use and can be deployed in minutes, making it the perfect solution for any organization.

#5 NMIS

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NMIS is an IT Infrastructure Network Management platform that allows you to perform multiple functions, including fault, configuration, performance, accounting, Device, and security management. This can be deployed in medium and large networks and is currently being used by the world’s largest network operators and service providers. It can also act as a Network Performance Management system, providing analysis of network performance data. The solution is designed to be simple to install and configure and easy to use. NMIS also has extensive event management capabilities and extensive reporting features.

It was designed from the ground up to be a multi-vendor system and currently supports a wide range of networking devices from a variety of vendors. You also get an extensive web-based interface, which can be used to manage network devices from anywhere in the world. The interface is highly configurable and can be tailored to display only the information that is required for a given task. The NMIS interface also includes a comprehensive search facility, which can be used to quickly locate information about any device or object in the network.

#6 Auvik

Freemium
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Auvik is a web-based IT infrastructure and network management solution that streamlines and automates complex and time-consuming network tasks. It comes with a powerful search and filtering; you can quickly find and fix whatever problems you encounter. Auvik is a must-have tool for anyone with a complicated network. Its real-time network mapping and inventory mean you’ll always know what’s where even as your users move. Plus, its deep insights into network performance let you troubleshoot problems before they cause business-critical outages.

With Auvik, you can centrally monitor your entire network, get alerted of outages and performance issues, and automatically generate configuration changes. It also integrates with popular network management tools, such as Nagios and Cisco Prime, so you can get the most out of your existing tools and infrastructure. Auvik also gives you the power to automate routine tasks, so you can spend less time managing your network and more time growing your business.

#7 Noction Flow Analyzer (NFA)

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Noction Flow Analyzer (NFA) is network management and monitoring solution that provide valuable insights into network performance and security issues, helping you to identify and troubleshoot problems before they cause outages or affect business-critical applications. It is available as both a hardware appliance and a software-only solution, making it suitable for deployment in any size network. NFA was purpose-built for service providers, data centers, and large enterprises with complex networks and helped organizations detect and diagnose network problems before they cause customer impact.

NFA can provide visibility into network health, performance, and security. It also features automated incident response workflows that can help reduce the meantime to resolution for network issues. The software ingests up to 2 million flows per second and can scale linearly with the addition of more appliances. With Real-time visibility, you can see how your network is performing in near-real-time. This allows you to quickly identify and fix issues before they impact business operations.

#8 Infraon IMS

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Infraon IMS is an Integrated, AI Infrastructure Monitoring solution that allows businesses to monitor their IT, networking, and IoT devices in a single platform, making it easy to detect and diagnose issues before they cause damage or downtime. Powered by AI, the platform provides businesses with the insights they need to make informed decisions and optimize their infrastructure for maximum performance. Whether you’re a small business or a large enterprise, Infraon IMS is the perfect solution for you. The In-depth analysis of network traffic lets you drill down into specific flows to understand where the problems are.

You get both a graphical and a tabular view of network traffic, as well as the ability to create custom alerts on specific traffic conditions. You get automated, multi-protocol with centralized credentials management, Maintained associations between the managed equipment to show the interdependencies within your network infrastructure, Periodically resyncs with the environment to ensure accuracy over time, and physical device discovery at the chassis, PIC/card, and port-level, as well as the logical discovery of sub interfaces and links.

#9 The Galileo Suite

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The Galileo Suite is an IT network and data management platform that offers solutions like operational intelligence, performance monitoring, data security, predictive analysis, etc. It helps organizations make the most of their IT infrastructure by predicting and preventing capacity issues before they cause service disruptions. Businesses can make better decisions with actionable insights into their IT infrastructure. The Galileo Suite is essential for businesses that want to stay ahead of the competition and protect their data. View speed and performance from a single workstation to effectively monitor computing efficiency, power utilization, server operations, storage environments, and virtualization.

The secure cloud-based architecture uses encryption and authentication to guarantee transmission only from registered agents, with no transfer or storage of any sensitive information. Whether you’re looking to remotely monitor and manage your devices or need to quickly and easily deploy new systems, The Galileo Suite is the tool for you. Stay informed about performance degradation and network outages before they cause serious damage, and keep your business running smoothly at all times.

#10 FireScope SPM

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FireScope SPM is a service performance management solution that helps you determine and manage your network infrastructure and application. This makes sure that your services and apps do perform optimally. With this solution, you can quickly identify and resolve performance issues and be confident that your business is running smoothly and without interruption. With FireScope SPM, you can quickly and easily discover which services are critical to your business, monitor the performance of your critical services in real-time, and get alerted when a service becomes degraded or fails.

Instead of buying numerous point solutions, each dedicated to a single-use case, it offers a single platform that supports numerous use cases, ranging from service performance management to business and predictive analytics. Being a cloud-based solution, it eliminates the complex installation and lets you start using it within no time. All in all, FireScope SPM is a great solution that you can consider among its alternatives.

#11 Coralogix

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Coralogix is a cloud-based network management solution that offers machine learning for monitoring, alerting, and visualizing a large amount of data. This means you can spend less time worrying about your infrastructure and more time building the products your customers love. So if you’re looking for a platform that can help you take control and make the most of their data, Coralogix is the right place. This will help you make better decisions and speed up your time to market.

Improve your web security with a few clicks. The automated threat detection makes this process no more complex or needs data standardization. Its centralized metric, logging, and security data dashboard let you instantly narrow millions of events down to the common patterns and analytics, which troubleshoots the problem a hundred times quicker. Machine learning algorithms continuously observe your log patterns and flows between system components and automatically notify you when a pattern deviates from the norm, without static thresholds or the need for pre-configurations.

#12 Nagios XI

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Nagios XI is a cloud-based and on-premise solution that provides monitoring of all infrastructure components such as network protocols, OS, applications, system analytics, services, etc. It provides organizations with the ability to detect, diagnose, and resolve critical IT infrastructure issues before they cause downtime or data loss and business disruptions. Some of the features of Nagios XI include advanced graphing and reporting, efficient event management, and comprehensive configuration and customization options.

A tailored UI offers all the customizations of design and layout that you need to be flexible in your environment. Multi-user access ability lets your clients see the components without needing admin rights or permissions. Moreover, you can set the specific roles and permissions as an admin. Multiple APIs provide for simple integration with in-house and third-party applications. Thousands of community-developed add-ons extend monitoring and native alerting functionality.

#13 CruzNow

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CruzNow is a SaaS-based infrastructure management solution that makes it easy for IT teams to configure, monitor, troubleshoot, and manage their infrastructure. It is the perfect solution for businesses that want to take control of their IT environment and ensure that their systems are always running smoothly. With CruzNow, you can configure your infrastructure in minutes, without any coding or scripting, Monitor your infrastructure in real-time, and get alerted if there are any issues, Troubleshoot problems quickly and easily, without having to call in a technician, and Manage your infrastructure from anywhere, at any time.

Now, your teams can spend less time configuring and managing their infrastructure and more time developing their business. Monitor the health and performance of your converged environment, allowing the creation of dashboards to capture important events and trends and display them over time. Moreover, you can forward critical alarms to key people for quick resolution with the event notification action framework

#14 ITRS Geneos

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ITRS Geneos is a real-time IT infrastructure monitoring solution that you can use to manage complex, hybrid, and interconnected IT structure. The software provides live updates on the performance of your systems, so you can quickly identify and fix issues as they arise. Geneos is used by some of the world’s largest organizations, including banks, retailers, and pharmaceutical companies. With its ability to detect and diagnose issues before they cause business disruption, it is the perfect solution for businesses of all sizes.

You will get actionable insights into the health and status of your systems and the ability to quickly identify and fix problems. See your entire estate in one platform with monitoring that scales with you. Monitor servers, VMs, containers, on-premises or in the cloud, along with your cloud services and containerized infrastructures. Other notable features include flexible system rule management, Intuitive and powerful user interface, storage of management data to popular database, etc.

#15 opFlow

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opFlow is a Netflow analyzer and collector that provides network insights, identifies bottlenecks, traffic analysis, infrastructure planning, and reduces downtime. The solution makes it easier to make better decisions about how to optimize your traffic flow and performance. Its data can provide insights such as the amount of data being sent or received by a particular host, IP address, or protocol. With opFlow, you’ll have the information you need to make your network run more smoothly.

See the big picture and drill down to the details with its intuitive interface. Organizations can determine how much of the network is being used, by whom and in what way. opFlow allows users to quickly identify how a network’s bandwidth is being used by protocol, port, and user. See the instantaneous reports on bottlenecks and errors in the system to quickly troubleshoot it even before it reaches the end user.

#16 Intercom

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Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behavior-driven emails.

It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster. Intercom is a simple and easy-to-use platform that has thousands of users around the world who can apply to satisfied their customers and increase their productivity.

#17 Tawk.to

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Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle.

It allows you to reach your customer directly from your website, mobile application, or customization page. Aside from its live chat service, the platform also offers lots of new features that allow you to customize your page, easily start live chat with your customer and quickly send replies, etc. It also introduces the scheduler that attracts more audiences around the world. Tawk.to has millions of users around the world available free to use.

#18 JivoChat

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JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc. The platform is packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc.

It is a simple and easy-to-use app that means the least tech-savvy users in your team will grab hands around it in no time. The knowledge curve is almost non-existent. However, the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board.

#19 TextUs

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TextUs is the leading business texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking. It empowers thousands of teams to accelerate their process and get business done.

TextUs is an easy-to-understand platform that requires some vital information to manage multiple conversations. One of the most addictive and enjoyable things about this platform is that it offers a customization option that allows the users to create a custom setting and try to improve customer satisfaction. Like the other similar platforms, it also has a set of key features that make it more interesting.

#20 LiveAgent

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LiveAgent is a help desk platform that combines several channels into a single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration. LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.

Satisfied users describe the platform as being the ultimate all-in-one customer support solution, and it scores high on every platform it appears, and innovation efforts of the teams behind the wheel seem to pay off really. It has a large team of professionals who are always busy delivering something new and more. The most prominent features are ticket management, reporting chat overview, live chat, and support multiple languages, etc.

#21 Freshdesk

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Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.

Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.

#22 Live Guide

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Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.

The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.

#23 Freshchat

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Freshchat is a modern messaging platform built for teams who want to do more for smooth communication. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring the chatting experience to a more personalized level and adjust conversations to both your and your customer experience.

The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles. At the same time, you can set up in-app campaigns to onboard, educate new users, and share interesting insights and announcements to keep them in the loop with recent developments.

#24 Chat.io

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Chat.io (currently known as LiveChat) is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is the first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others. Chat.io is a simple and easy-to-use platform, only need to paste the HTML code on your online portal and chat right away.

The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily. Just like the other similar platforms, it also has different price plans and packages, and each one has its features. The platform includes core features such as group chat, integration with BotEngine, customization, continuous cha, and AI-powered customer service, etc.

#25 LiveChat

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LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics, and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time. LiveChat has three significant elements that make it better than others, such as web-based chat windows, operator applications, and web-based control panels. The operator application is cross-platform, and the user can easily log in and communicate with the visitor using mobile and desktop clients.

One of the most exciting thing about this platform is that it introduces monitoring system that monitor real-time web traffic and efficiency reports. Like the other similar platforms, it is also available to use in multiple languages such as English, Polish, Russian, Chinese, and Thai, etc. Its reporting interface and chat window can be customized.

#26 Smartsupp Live Chat

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Smartsupp Live Chat is a tool that offers visitor recording features. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc. The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.

The exciting thing about this platform is that it offers a customization option that allows you to set position, texts, colors, and pictures of the Smartsupp box to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy-to-use web dashboard, group agents, chat transcripts, block visitors, and much more.

#27 Chatango

Free
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Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audiences around the world.

It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.

#28 OptKit

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OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.

It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.

#29 UserEngage

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UserEngage is an easy-to-use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with a drag and drops editor. Just like the other similar platforms, it also offers lots of things that the businesses automatically do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc.

UserEngage also includes a CRM system for streamlining the manual sales process and a knowledge base creation tool that facilities the support procedures. With the help of this, companies can send their users a variety of newsletters and other promotions that enhance their productivity. It contains templates to choose from and also offers a customization option for those who want to create their design.

#30 Lucky Orange

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Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.

The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.

#31 Kayako

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Kayako is a cloud-based help desk platform that puts all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a vast range of customer services, from small businesses to large companies.

Kayako also supports live chat, tickets, email, web, email, calls, or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance, and opportunities, etc.

#32 Crisp

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Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.

The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.

#33 Tidio Chat

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If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.

It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.

#34 Firehose Chat

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Firehose Chat is one of the best and native chat solutions that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms, it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers.

It is one of the best alternatives to Smartsupp Live Chat and offers all the similar services with some new and prominent features. With the help of this platform, you can see a list of everyone who is on your website and also see a stunning chat box in the right corner of your website.

#35 Olark

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Olark is one of the most popular live chat platforms for hundreds of businesses. It is quite simple and easy to use tool that allows companies to do more than engage customers in real-time and proactive chat sessions.

It loads slowly with powerful features and robust integrations that allow them to create and manage customer relationships efficiently and effectively and also see what their clients are doing on their screen. Olark is more than just a chat platform that engages more audiences around the world.

#36 Mibew

Free
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Mibew is an open-source live chat application written in PHP and MySQL. The app allows one-on-one conversation assistance in real-time directly from your website. It is similar to like the other live chat widget that will enable you to copy and paste the code into your online portal and start a conversation. Mibew places a button on your website where your visitors click to chat with your operator.

There is multiple version available to use, and each new version introduces more features and functionalities that engage the more audience around the world. Because of an open-source platform, you can easily customize all the primary things to deliver a more exciting communication option. Mibew is one of the best open-source live chat widgets as compared to another similar platform.

#37 Userlike Live Chat

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Userlike Live Chat is a modern live chat platform for the website and mobile support. It is simple and easy to use tool that introduces all the advanced functionalities with some new features. It guarantees an optimal live chat experience for your users on smartphones, tablets, and desktops.

You can get started in just three minutes; you need to copy and paste the code into your website and chat unlimited chatting with your customers. With the help of this tool, you can engage your audience and deliver the same thing that your customer wants.

#38 Lime Talk

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Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customers and increase your computer profile.

It aims to provide you with an application that is user-friendly and simple to use. Lime Talk allows you to get in real-time when a visitor comes to your online portal. You can see the service they are interested, and in most importantly, it allows the clients to ask any question, which you can answer instantly.

#39 Zopim Chat

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Zopim Chat is one of the leading platforms that allows you to talk to your customers in real-time. It is an all-in-one platform that gives your brand a voice and creates a meaningful relationship by talking to customers over live chat because live chat option is one of the best ways to engage your customers.

The platform offers a simple and easy to use dashboard with a custom setting that allows you to add you more widgets and service to more engage more customers. Zopim Chat is more than just a live chat solution, but it also offers lots of advanced functions that help you to monitor your traffics and deliver the best customer experience.

#40 Kayako Help Desk

Paid
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Kayako Help Desk is a robust cloud-hosted help desk solution that puts all your customer services in one place to a better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers.

It can serve a massive range of customer service needs, from small businesses to the largest companies. Compared to the other similar solutions, it also has lots of advanced tools and vital services that make it better and powerful than others. Kayako supports live chat, web, email, calls, or tickets to help businesses further extend their help to customers.

#41 UserVoice

Paid
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UserVoice is a product lifecycle management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions. It is an ideal tool for customer-focused personnel such as customer service representatives, support managers, product managers, etc.

It is an all-in-one platform loaded with advanced features and functions that enable users to engage customers early, study customer trends and shifts, and provide services and products that would center on customer specifications.

#42 OTRS

Paid
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OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms, it is quite simple and easy to use.

Its consultants have in-depth industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed.

#43 osTicket

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osTicket is a help desk software design to enhance your customer service and experience. It is a powerful solution that is portable with any operating system; it offers an array of features you need for your help desk solution. The answer is ready-to-use, so you can quickly start using its support solutions right after downloading and installation.

osTicket is a free and open-source platform that you can use, modify, and easily share anywhere. To make it better than others, it introduces a robust customization system that allows you to easily customize forms, fields, and data lists during the ticket submission for customers to choose from.

#44 Exotel

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Exotel is a powerful, feature-rich business phone system that offers Smart IVR for your business. You can set up an efficient call routing, management, and recording system in 5 minutes of the cloud telephony device. Enterprise communication should be a single plug-and-play system.

You no longer have to spend time on creating and maintaining your infrastructure or your code. With this platform’s help, you can easily create a personalized experience for your customer over voice calls and devise accurate information with SMS. User verification made seamless over calls and SMS. Non-intrusive with perfect success rates.

#45 ManageEngine ServiceDesk Plus

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ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.

From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.

#46 C-Zentrix Contact Center

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C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings you the most comprehensive solution for the multi-touch contact centers that offer on-premise, hybrid, or cloud.

The solution provides complete customer experience tools such as voice, chat, email, social, and SMS, as well as integrates with C-Zentrix omnichannel that offers uninterrupted customer service to your end-users and above all, provides them a superior Customer Experience.

#47 Zendesk Chat

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Zendesk Chat (also known as Zopim Chat) is a communication and live chat widget specially designed for companies looking to become more competitive. It comes as the alternative to Smartsupp Live Chat with an array of handy chat functionalities and a premium, personalized environment for boosting customer loyalty.

The platform has become one of the rare systems that genuinely customer behavior and user relationship extract responsible practices for better decision making. Zendesk Chat is easy to use widget, and you can access it anywhere around the world. The best part about this tool is that it has preserved the most flexible price scheme and remained in such a way accessible to small and startup users.

#48 Atera

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Atera is a simple yet powerful remote monitoring and management software solution. The solution caters to IT managed services providers and IT experts. It provides them with an intuitive platform that puts all their IT management and monitoring processes in the same place together with lots of other factors of their businesses such as billing, help desk, and reporting, etc.

It is known as an all-in-one IT solution that combines RMM, PSA, and Remote Access. By using the solution, MSPs can easily manage, maintain, and resolve customer issues regardless of time and location. With everything in one place, you have total control over all facets of your business, from monitoring, managing, and controlling IT networks and infrastructure of all sizes of companies to automate processes.

#49 PHPKB

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PHPKB is a feature-rich knowledge management software solution that can deploy as an owned or hosted application. Users can set it up quickly to expedite their content creation and publish to begin truly empowering their end-users to solve problems. PHPKB also allows users to afford access to customers and all the other external users to their information repository.

It affords the ability to search for their required article or help item to field for accurate results. One of the best facts is that it gives workforce and external users a place to share their thoughts and ideas as well. PHPKB also has a user feedback section for people to comment on the article that makes it better than others.

#50 REVE Chat

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REVE Chat is a customer engagement software solution that offers live chat, video chat, Facebook messaging, and Viber messaging services to maximize engagement and support for your website audience. It gives your website visitors to get most out of their time visiting your site, whether looking for service and products or browse through.

As compared to others, it is quite flexible enough to assist at the personal level as agents become more aware of their needs and provide support on a one-to-one basis. The best thing is that it offers an extensive set of features and capabilities that range from the trusty live chat functionality to the more interactive voice or video chat setup.