Superchat is an in-app messaging service that allows businesses to have a two-way conversation with their customers in real-time. It is an engaging learning experience that allows people to ask questions, receive personalized answers, get support in resolving their issues, and help build their knowledge base. Superchat is currently being used by thousands of small and large businesses all over the world to streamline the selling process.
We developed a way for businesses to engage directly with their customers in a fun and meaningful way. It benefits businesses with messaging platforms, web chat support, social media messaging, contact center, reputation management, and much more. Superchat behaves as a perfect source to increase customer satisfaction, enhance customer inquiries, speed up processing and simplify internal allocation.
#1 Zendesk Sunshine Conversations
Zendesk Sunshine Conversations is the leading business communication platform, powering millions of customer conversations in businesses like Salesforce and many others. It gives customers at thousands of non-profits across the globe an opportunity to chat with a Zendesk employee who will volunteer their time to help non-profit organizations use Zendesk in an impactful way. The program is designed to help non-profit organizations improve the way they support and engage their donors, volunteers, and supporters.
Zendesk Sunshine Conversations are real-time, two-way conversations that give customers an easy way to contact businesses directly and businesses a simple way to respond. It makes it easy for you to reach out by providing a phone number or e-mail address on the website or mobile app so customers can message you directly. It also makes businesses more efficient by allowing you to answer questions across different channels at scale. And if you choose to use Zendesk Chat for live chat, Sunshine Conversations will sync with your existing chat history to give you a full record of your conversations. All of your data is liked to and from your system, including CRM, order management system, and inventory database. Thus enabling the agents to streamline their productivity, and on the other hand, customers have the ability to take action on their own.
Myopolis is a business communications platform that uses AI technology to improve the growth of businesses. It helps businesses in making communication with customers more concrete, helpful, and easy. It also helps companies to develop a stronger relationship with their customers, which helps them connect with the users regardless of their geographical location. Myosphere facilitates productive client-to-business and business-to-business communication through this cloud-based platform.
It has a simple interface that makes it very easy for users to create any number of contacts for their business. It enables you to build strong relationships with customers so as to increase your sales. You can build your business by increasing sales and improving customer experience by creating a direct communication channel. It eliminates the problem of delayed communications and missing information by providing the opportunity and space for all your employees to communicate with your customers. Myopolis is the best platform that simplifies your business process, making it easy and convenient for your business growth and success
Saysimple is a business communication platform that helps small businesses communicate faster and more effectively with their customers. The app allows users to assign messages to specific contacts that appear with a single tap. It also allows customers to send messages directly to businesses with the touch of a button. This business communication tool enables you to write and share your ideas, in both text and images, with anyone in the world. There’s no waiting for a meeting or phone call. Just grab your phone or tablet and write out your thoughts.
It’s as easy as sending a text message. Through programs such as multichannel inbox, analytics and insights, apps & integrations, conversation APIs, and insight API, write simple enhances and simplifies the way businesses communicate with their customers. All in all, this communication tool helps businesses deliver great experiences across channels, including web, mobile and social. Its goal is to provide a simple and flexible tool that supports its clients as they build long-term relationships with their customers.
Whelp is an intelligent business communication platform that lets your team connect, collaborate and automate the process of customer service. It offers a free plan, full API, App Store SDKs, and integrations with tools like helpdesk, Viber, Zendesk, Salesforce, and more. The software is making it all easy for the modern-day business to streamline the sailing cycle of the business with more customer engagement having real-time support. It allows you to seamlessly communicate with customers from the website and in-app.
In addition to Whelp’s other services, like Live Chat and E-mail, you can connect with your customers wherever they are. It will allow businesses to utilize Facebook Messenger as a tool to communicate with their customers while they browse their website or in-app store. All in all, a real-time communication platform that allows companies to engage their customers better, and you will be able to respond to customer inquiries in real-time, resolve issues faster and understand your customers better than ever before. The main features of this platform are comprehensive ticketing support, quick answers, private notes, multilingual support, extensive reports, platform integration, Omnichannel support, and much more.
Tendant Chat is a cloud-based platform that connects your customers to your business through text, video, and live video. You can build out unlimited chatbots and workflows to determine exactly how your customers can interact with you. It is a great way to enhance customer service and engagement. Don’t want to hire more staff? Tendant allows you to eliminate phone queues, wait times, and overall live chat wait times. You can now reduce the number of hours you spend on training staff; you can set up unlimited chatbots and workflows.
With it, you can connect with customers live through mobile or desktop, and you can track how well every aspect of your business is performing. Tendant combines a pre-built website, online store, blog, customer service chat, e-mail and lives chat tool, employee directory, and more into one system. The platform gives you a powerful and easy way to manage your business and create engaging customer experiences with your team. All in all, it is a great communication platform that fosters employee engagement and improves customer service.
DooPage is a business communication platform with live chat, website feedback, help desk ticketing, and surveys that connect you with the site visitors. You can interact with your customers using its live chat on the homepage, support center, feedback widget, and even chat widgets. It helps thousands of businesses communicate with their customers in real-time. Whether you’re building a customer support system, asking your customers to rate your service, or looking for a way to send automatic notifications to your sales leads, it has got you covered. And all of this is available through our beautiful web app, accessible from any device.
You can use live chat on the homepage, support center, and even chat widgets to answer customer questions and collect customer feedback and improve your business. The main features are multiple channel support, shopping cart feature, direct message via a Facebook comment, following the Facebook policy, automatically confirming a custom order, sale order management, automatic marketing & selling, employee management, intercommunication, and many more.
SleekFlow is a simple business communication platform that helps companies easily communicate with their customers, focus on what matters, and boost their bottom line. It’s the place where anyone can manage ideas, keep track of feedback, collect work and make sure everyone on the team is always on the same page. Sleek Flow’s main advantages are ease of use, quick setup, and integration with third-party services, fast response time for customer support and other communications, as well as its non-cumbersome integration with your existing business environment.
The solution allows businesses to focus on what matters and respond to customer inquiries efficiently. The platform allows teams to write and share ideas, proposals, and promos in a central hub. SleekFlow’s simple design and user-friendly interface give its users a hassle-free way to manage tasks, projects, and communications for their business. With this utility, you will be able to merge all of your customer’s favorite chat apps into a unified platform.
#8 Adereso Helpdesk
Adereso is an Omnichannel business communication platform that makes it easy to communicate and collaborate with your customers and can actually save you money. You can use it for helpdesk, customer service, knowledge base, sales, marketing & events. It routes all incoming messages so that you don’t have to hire expensive, in-house call-center staff to answer them. Instead, it keeps incoming messages organized and routes them to the right people in your organization.
It is a global business communication platform that empowers small and medium businesses to grow and succeed in today’s digital world. Without having a doubt, it’s a great contact center, customer feedback management, live chat, and web self-service software solution. It comes with an AI-empowered virtual assistant that helps companies communicate with customers via text or phone in their preferred language. It enables companies to improve their customers’ experience and deliver automatic service in real-time.
#9 Local Measure
Local Measure is a customer communication management platform built for local businesses by local businesses. It offers every business a full suite of tools that helps them to discover, communicate with and serve their customers better. With Local Measure’s business communication platform, you can talk to your customers and help them get more out of their purchase and experience with your brand. It gives your customers the ability to contact you instantly, wherever they are, and in their preferred communication channel.
With it, you can help your business increase revenues by increasing customer satisfaction, reducing response time and costs, increasing loyalty, and improving your brand awareness. It helps its clients save time, reduce customer service costs and increase revenue by using its platform to automate its communication with customers, partners, suppliers, and other stakeholders. The utility is revolutionizing the contact center operation and consolidates all of your customer communication to one unified platform.
Alcméon is the communication tool for businesses, giving your team the power to communicate and collaborate seamlessly with a secure cross-platform mobile messaging app. It is your all-in-one solution for effective business communication. With it, you can stay connected and create a direct line of communication with your team and speak directly to your customers. It allows you to grow sales by quickly responding to inquiries and providing instant feedback, updates, and reminders. It is effective in establishing a brand presence on social media to publish content on your Facebook page or manage Twitter accounts.
It helps companies engage customers on chat and get more leads with a few simple clicks. With Alcméon, companies can manage their live chat conversations in groups or individuals, send bookmarks, make team-wide communications, and track all their engagement history in one place. They can also use their live chat data to create personalized customer journeys and become more efficient at their customer service management. It integrates the app with a CRM like Salesforce and SugarCRM and enables users to have conversations in real-time based on their locations.
B2Chat is a simplified business communication platform designed to engage customers and for customer service. Built on Slack’s technology, it brings the best of instant messaging and social media into one full-featured app with a simplified interface that lets users connect with anyone in their business family: customers, employees, and vendors. Customers can contact you directly via the app, and you can easily track the status of each conversation or ticket. With it, you’ll stay connected to customers at every step in their journey — whether it’s a simple request for assistance or a sales inquiry.
B2Chat’s unique combination of humans and technology created an experience that is significantly more efficient and valuable than traditional tech support platforms. It is a powerful all-in-one business platform that offers business owners and managers, employees, and clients tools to communicate seamlessly with the rest of their organization. Online and offline, B2Chat is the ultimate tool that allows businesses to grow efficiently. It enables users to have conversations in real-time based on their locations and create customized chatbots for your company.
Imiengage is the engagement and communication platform dedicated to customer engagement. It helps companies make their websites, mobile apps, and e-mail campaigns stand out by making them more personal and engaging. Imiengage’s AI engine increases conversion rates and boosts ROI with automated and personalized marketing messages created automatically every time a new visitor comes to a website or opens an e-mail. It is a huge improvement over e-mail marketing and traditional marketing automation solutions in terms of personalization, automation, and effectiveness.
Imiengage is the only self-learning customer engagement platform that uses adaptive engagement technology. It enables marketers to build customized engagement plans, develop highly relevant e-mails, send re-targeting messages, and track user behavior. With it, you can understand what your customers are asking your team, keeping informed in real-time while you improve the overall experience.
It enables organizations to create exceptional customer experiences. Its cloud-based platform includes web chat, an all-in-one social media platform, e-mail marketing, SMS marketing, and more. It empowers customers to increase the rate of engagement with the audience, improve their customer satisfaction and drive sales by automating the communication process. It is designed for the communication teams to stay in touch with your clients, make them feel important, and show that you care about their problems and issues.
Qonvo is a new business messaging platform that instantly connects businesses, customers, and employees with a modern space for collaboration and communication. It allows clients to have a conversation with a business in real-time through any messaging application. It is another great way businesses can provide better customer service, gain new customers, and increase their revenue. Qonvo’s features are customizable and can be molded to fit the purpose of each business. It is used by businesses of all sizes across industries such as hospitality, retail, and e-commerce.
It provides small and medium-sized businesses with an opportunity to manage their customer service in a more efficient way. It is a new software-as-a-service communication platform that connects businesses and customers in a more intimate and effective way. All in all, Qonvo keeps the interaction process going on for small businesses that are connected with their customers via Business-Class SMS Text Messaging and Web Chat.
Esendex is a company that delivers business communication software that allows users to communicate with customers through multiple channels such as mobile, e-mail, and social media. It allows small and medium businesses to have a dedicated platform just for communication on an internal and external level. It provides payment and order-taking solutions for medium to large businesses that allow small business to grow their sales and make money online. It comes with e-mail support, delivering the best in class results, extracting useful data from multiple CRM, thus providing a personalized experience.
It gives you a complete digital presence for your business, from engaging with customers, to handling customer service, to creating and sharing content. It has multiple tools in one unified platform and a simple pricing model that only charges for the services that you use. ISO certified easy integration support, web platform access, real-time communication API, multiple channel support, detailed reporting, unlimited technical support, and many more are some reasons to use Esendex for your business customer engagement.
Maaiconnect is a Business Communication Platform for businesses to engage their customers and for customer service. It is used for communication, engagement, and management of customers, partners, channel members, and employees. The solution has a 360-degree view of all connections with the company’s stakeholders and can help businesses to automate, optimize and personalize all forms of communication. You can easily connect with them via video calls and receive messages on the go or even on your desktop. It is not only a tool to boost your employee productivity but also a great way to increase sales and gain new clients.
The business communication platform is also a digital workplace for employees, an intranet for partners, channel members, or suppliers, and a sales & marketing solution for sales reps. It helps businesses cut their costs and improve their customer service. Businesses can choose from Maaiiconnect’s existing templates and simply add personal information, or customers can contact the business directly via chat, voice messaging, or video. This helps businesses know what their customers are thinking, allowing them to quickly resolve issues and ultimately improve brand loyalty.
CXInfinity is a business communication and customer engagement platform that engages customers and provides customer service. With it, businesses can create conversations and connect with customers through mobile messaging, social platforms, and customer support software. CXInfinity is designed with the customer in mind to give them a better customer experience. It provides companies with the most efficient way to engage with customers and leads in real-time. The solution is adaptable to any communication channel and can be deployed rapidly to impact your customers’ experience.
You can quickly create an agent or customer profile, a customer service e-mail address, and integrate your business’s website. With an integrated inbox, CXInfinity allows you to have a central location to manage all of your customer interactions in one place. Notifications allow you to be notified when a new message arrives in your inbox or when a previous conversation is opened again. There is an agent portal that allows agents to send messages instantly. This portal includes an integrated inbox with label capabilities, the ability to search your messages, and more features. The platform also helps businesses interact with customers by providing information about their brand, products, and policies. It also helps them build a relationship with their target audience.
#17 Ambit AI
Ambit is a business chatbot communication platform that provides automated intelligent information to customers. It is capable of exchanging messages between business and customers, simply, you can describe all the processes from customer service to marketing, and Ambit will handle all of your needs. You could focus on your core business and let Ambit take care of your communication processes. Now you can connect with your customers and manage them with a platform that was built specifically for businesses. With its AI, your team can spend less time on customer service and more time doing what they love.
It allows infinite communication between consumers and businesses through live video and chat. Customers can engage with multiple businesses simultaneously, which gives the platform an edge over competitors because it makes it easy for customers to find out information related to different products and services at the same time. It is the only chatbot in the world to combine the power of natural language processing with an NLP-optimized back-end messaging engine that powers a comprehensive suite of business applications.
Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behavior-driven emails.
It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster. Intercom is a simple and easy-to-use platform that has thousands of users around the world who can apply to satisfied their customers and increase their productivity.
It has a unique and advanced tool that allows you to view all your customer data on a single platform, including location, contact details, company name, customer activity, and interaction history, etc. The platform also has a real-time metrics system that attracts more audiences around the world. Intercom includes core features such as A/B testing, live chat, team box, issue resolution, real-time updates, message tagging, user event tracking, and customer user profile, etc.
Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle.
It allows you to reach your customer directly from your website, mobile application, or customization page. Aside from its live chat service, the platform also offers lots of new features that allow you to customize your page, easily start live chat with your customer and quickly send replies, etc. It also introduces the scheduler that attracts more audiences around the world. Tawk.to has millions of users around the world available free to use.
JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc. The platform is packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc.
It is a simple and easy-to-use app that means the least tech-savvy users in your team will grab hands around it in no time. The knowledge curve is almost non-existent. However, the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board.
At the same time, the platform also offers an affordable live chat platform you cloud purchase at an off-the-shelf price and manage their client without any limitations. Its powerful features allow you to automate support messages, monitor visitor behavior, attract more audience, and assign them to the most appropriate agent. Unlimited chat, hotkeys, page views, chat targeting, offline contact forms, chat logs, and spell checkers are also features of the platform.
TextUs is the leading business texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking. It empowers thousands of teams to accelerate their process and get business done.
TextUs is an easy-to-understand platform that requires some vital information to manage multiple conversations. One of the most addictive and enjoyable things about this platform is that it offers a customization option that allows the users to create a custom setting and try to improve customer satisfaction. Like the other similar platforms, it also has a set of key features that make it more interesting.
LiveAgent is a help desk platform that combines several channels into a single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration. LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.
Satisfied users describe the platform as being the ultimate all-in-one customer support solution, and it scores high on every platform it appears, and innovation efforts of the teams behind the wheel seem to pay off really. It has a large team of professionals who are always busy delivering something new and more. The most prominent features are ticket management, reporting chat overview, live chat, and support multiple languages, etc.
Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.
Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.
Freshdesk introduces email features that give your inbox team-wide support by putting all your agents onboard a single panel with status updates of each customer’s email. With the help of this, you can easily collaborate with other teams around the world to resolve issues.
The platform also includes core features such as multi-product, satisfaction surveys, leaderboard, communicate portal, multi-channel supports, and automation, etc. as compared to the others, it is easy to set up and can add agents in the jiffy.
Plus, you can also set up your service level agreement to define ticket priorities and resolution time. The ticket can be categorized based on the SLA policy that helps you to save time and manage customer expectations.
#24 Live Guide
Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.
The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.
Assists your online portal visitors proactively with live chat and also run them into the customer while increasing average order size and reducing cart abandonment. Live Guide is an easy to understand platform that you can access it anytime, anywhere around the world. Support multi-language, a self-service portal, a community portal with ideal management automation, and knowledge-based experience are core features of the platform.
Freshchat is a modern messaging platform built for teams who want to do more for smooth communication. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring the chatting experience to a more personalized level and adjust conversations to both your and your customer experience.
The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles. At the same time, you can set up in-app campaigns to onboard, educate new users, and share interesting insights and announcements to keep them in the loop with recent developments.
The platform is specially created to manage to respond to all customer’s needs from the comfort of a single moderately priced platform. It is a simple and easy-to-use platform that has millions of users around the world who can use it to communicate with their customers. Freshchat includes core features such as unlimited contact, labels, FAQ feedbacks, BOT, groups, and CRM Autoload, etc.
Chat.io (currently known as LiveChat) is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is the first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others. Chat.io is a simple and easy-to-use platform, only need to paste the HTML code on your online portal and chat right away.
The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily. Just like the other similar platforms, it also has different price plans and packages, and each one has its features. The platform includes core features such as group chat, integration with BotEngine, customization, continuous cha, and AI-powered customer service, etc.
LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics, and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time. LiveChat has three significant elements that make it better than others, such as web-based chat windows, operator applications, and web-based control panels. The operator application is cross-platform, and the user can easily log in and communicate with the visitor using mobile and desktop clients.
One of the most exciting thing about this platform is that it introduces monitoring system that monitor real-time web traffic and efficiency reports. Like the other similar platforms, it is also available to use in multiple languages such as English, Polish, Russian, Chinese, and Thai, etc. Its reporting interface and chat window can be customized.
With the help of this platform, you can also increase your successful transaction average order value. Still, at the same time, it offers a secure and very reliable channel for conversation. LiveChat has a list of key features such as advanced chat tools, team management, an agent application, customization option, website monitoring, and analytics, etc. It has five different price plans; each one has its price and features.
#28 Smartsupp Live Chat
Smartsupp Live Chat is a tool that offers visitor recording features. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc. The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.
The exciting thing about this platform is that it offers a customization option that allows you to set position, texts, colors, and pictures of the Smartsupp box to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy-to-use web dashboard, group agents, chat transcripts, block visitors, and much more.
Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audiences around the world.
It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.
Chatango handles traffic spikes breaking live events. Administrators can set a message rate limit per user to keep large groups readable. It is entirely free to use the tool and available to use on multiple platforms such as Android, iOS, Mac, and MS Windows.
OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.
It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.
OptKit also offers responsive and customizable visual canvas that allows you to install forms and banners on any website without any limitation. The platform has a large team of professionals who always busy to deliver something new and enhance.
UserEngage is an easy-to-use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with a drag and drops editor. Just like the other similar platforms, it also offers lots of things that the businesses automatically do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc.
UserEngage also includes a CRM system for streamlining the manual sales process and a knowledge base creation tool that facilities the support procedures. With the help of this, companies can send their users a variety of newsletters and other promotions that enhance their productivity. It contains templates to choose from and also offers a customization option for those who want to create their design.
UserEngage is more advanced and better than others and offers a list of key features, including proactive chat, real-time tracking custom fields, connect database, cold emails, feedback management, real-time integration, and much more. It is the cheapest tool for everyone.
#32 Lucky Orange
Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.
The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.
Some most prominent features are automatic recording, dynamic heatmaps, enhance conversation, integration, customization, analytics, and polls, etc. There are five different plans available to use, such as Starter, Small Business, Medium, Large, and Enterprise.
Kayako is a cloud-based help desk platform that puts all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a vast range of customer services, from small businesses to large companies.
Kayako also supports live chat, tickets, email, web, email, calls, or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance, and opportunities, etc.
One of the great things about this tool is that it is available to use on mobile platforms so that you can provide customer service on the go. Real-time visitor tracking, set business hours, enhanced customer profile, customization, and ticket replay are also features of the platform. Just like the other similar platforms, it also has multiple plans, and each one has its features and price.
Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.
The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.
Video chat, Marketing, CRM, Magic Browse, customization, integration, user-friendly interface are core features of the tool. Crisp is entirely free to use a tool that requires a few minutes to start.
#35 Tidio Chat
If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.
It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.
It is not just a live chat widget, and also known as Messenger, that enhances your communication experience. The tool offers core features such as easy to install and use, adjust the color scheme, available in two different designs, connect your customer with email, offline message, and much more.
#36 Firehose Chat
Firehose Chat is one of the best and native chat solutions that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms, it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers.
It is one of the best alternatives to Smartsupp Live Chat and offers all the similar services with some new and prominent features. With the help of this platform, you can see a list of everyone who is on your website and also see a stunning chat box in the right corner of your website.
The tool of customization features and allows enhancing their chatbox with new color and text style. Firehose Chat also has a set of key features that attract more audiences around the world.
Olark is one of the most popular live chat platforms for hundreds of businesses. It is quite simple and easy to use tool that allows companies to do more than engage customers in real-time and proactive chat sessions.
It loads slowly with powerful features and robust integrations that allow them to create and manage customer relationships efficiently and effectively and also see what their clients are doing on their screen. Olark is more than just a chat platform that engages more audiences around the world.
It offers a stunning customization option that allows you to easily modify the chatbox design to match the three of your website. It is a simple and user-friendly system that will enable you to set up and operate without any hitch. Chat rating, CRM and helpdesk integration, developer API, target chat, and in-browser chat are key features of the platform. Olark has four different price plans, such as Bronze, Gold, Platinum, and Ultimate. Each one has its features and price.
Mibew is an open-source live chat application written in PHP and MySQL. The app allows one-on-one conversation assistance in real-time directly from your website. It is similar to like the other live chat widget that will enable you to copy and paste the code into your online portal and start a conversation. Mibew places a button on your website where your visitors click to chat with your operator.
There is multiple version available to use, and each new version introduces more features and functionalities that engage the more audience around the world. Because of an open-source platform, you can easily customize all the primary things to deliver a more exciting communication option. Mibew is one of the best open-source live chat widgets as compared to another similar platform.
#39 Userlike Live Chat
Userlike Live Chat is a modern live chat platform for the website and mobile support. It is simple and easy to use tool that introduces all the advanced functionalities with some new features. It guarantees an optimal live chat experience for your users on smartphones, tablets, and desktops.
You can get started in just three minutes; you need to copy and paste the code into your website and chat unlimited chatting with your customers. With the help of this tool, you can engage your audience and deliver the same thing that your customer wants.
Like similar platforms, it also offers customization options with some new features that make it better than others. Userlike Live Chat also offers prominent features such as open-API, chat statistic, browser IM client, simple dashboard, multi-language, white-label, documentation, and much more.
#40 Lime Talk
Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customers and increase your computer profile.
It aims to provide you with an application that is user-friendly and simple to use. Lime Talk allows you to get in real-time when a visitor comes to your online portal. You can see the service they are interested, and in most importantly, it allows the clients to ask any question, which you can answer instantly.
It is simple and easy to use tool that has lots of users around the world who can use to communicate with their customers. One of the most exciting and enjoyable thing about this platform is that it is fully customizable, and you can choose any color or text you want. Lime Talk includes core features such as unlimited conversation, shortcuts, automatically triggered messages, communication through mobile phones, and much more.
#41 Zopim Chat
Zopim Chat is one of the leading platforms that allows you to talk to your customers in real-time. It is an all-in-one platform that gives your brand a voice and creates a meaningful relationship by talking to customers over live chat because live chat option is one of the best ways to engage your customers.
The platform offers a simple and easy to use dashboard with a custom setting that allows you to add you more widgets and service to more engage more customers. Zopim Chat is more than just a live chat solution, but it also offers lots of advanced functions that help you to monitor your traffics and deliver the best customer experience.
It includes prominent features such as lots of templates, customization options, productive chat, and track and monitors your website, robust metrics, and easy to use interface. Zopim Chat has different price plans, and each plan has its price.
#42 Kayako Help Desk
Kayako Help Desk is a robust cloud-hosted help desk solution that puts all your customer services in one place to a better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers.
It can serve a massive range of customer service needs, from small businesses to the largest companies. Compared to the other similar solutions, it also has lots of advanced tools and vital services that make it better and powerful than others. Kayako supports live chat, web, email, calls, or tickets to help businesses further extend their help to customers.
Moreover, the solution also helps you look for insights based on customer queries, including sales trends and opportunities, performance metrics, and bottlenecks. You can also be able to put your support in autopilot mode to fast-track replies to standard queries or repetitive tasks so the agents can focus on addressing more pressing issues and route emails for easy sorting.
The application also includes core features such as real-time visitor tracking, custom reports, slack integration, multiple-plan support, and much more. Kayako is also available to use on a mobile app for iOS, Android, Windows Phone, and Blackberry that you can provide customer service on the go.
UserVoice is a product lifecycle management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions. It is an ideal tool for customer-focused personnel such as customer service representatives, support managers, product managers, etc.
It is an all-in-one platform loaded with advanced features and functions that enable users to engage customers early, study customer trends and shifts, and provide services and products that would center on customer specifications.
The platform’s ultimate objective is to help users satisfy their clients to improve customer service and enhance the product. It uses all the latest technologies and services that make it stronger than others. The most prominent features include feedback analytics, domain aliasing, SSL encryption, instant answer, custom design, single sign-on, etc.
OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms, it is quite simple and easy to use.
Its consultants have in-depth industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed.
It is a full management solution that lets you focus on more important things as well as offers unlimited possibilities to fit your requirements. Just like others, it also has a dashboard where you can access all features without any limitation. OTRS provides key features such as automated functions, easy to understand communication flow, and IT resources benefits, Olympus requests, and much more.
osTicket is a help desk software design to enhance your customer service and experience. It is a powerful solution that is portable with any operating system; it offers an array of features you need for your help desk solution. The answer is ready-to-use, so you can quickly start using its support solutions right after downloading and installation.
osTicket is a free and open-source platform that you can use, modify, and easily share anywhere. To make it better than others, it introduces a robust customization system that allows you to easily customize forms, fields, and data lists during the ticket submission for customers to choose from.
Meanwhile, you can also specify the criteria for the ticket queuing, giving you control over the information you want to see. It also includes core features such as agent collision avoidance, dashboard report, ticket filters, custom fields, ticker filters, etc.
Exotel is a powerful, feature-rich business phone system that offers Smart IVR for your business. You can set up an efficient call routing, management, and recording system in 5 minutes of the cloud telephony device. Enterprise communication should be a single plug-and-play system.
You no longer have to spend time on creating and maintaining your infrastructure or your code. With this platform’s help, you can easily create a personalized experience for your customer over voice calls and devise accurate information with SMS. User verification made seamless over calls and SMS. Non-intrusive with perfect success rates.
Exotel is specially designed for businesses and comes with all the major features and tools, and that helps you how you can set up a cloud telephony solution for your business. You can start and build your cloud telephony just in 30 minutes. All the features you will need include multi-level IVR, call routing, recording, analytics, etc.
Exotel offers virtual numbers of services that make it simple and secure for customers to deliver the complete experience. The solution also includes core features such as create a customer call center, phone number masking, missed call solution, COD verification, easy to set up, extensive reporting, lots of tools, and integration with multiple platforms, etc.
#47 ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.
From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.
Its most notable functionalities include incident management, change management, problem management, and asset management. These combined with the platform’s intuitive yet easy to use interface and robust productivity solutions enable you to facilitate the different processes involved in handling all the IT help desk responsibilities while streamlining your workflow.
The core value of ManageEngine ServiceDesk Plus is that it boosts the quality of the service you are providing to end-users and as it applies best practices ITSM workflows. It also allows you to customize your helpdesk until it looks the way you want it. There is also a list of core features that make it better than others.
#48 C-Zentrix Contact Center
C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings you the most comprehensive solution for the multi-touch contact centers that offer on-premise, hybrid, or cloud.
The solution provides complete customer experience tools such as voice, chat, email, social, and SMS, as well as integrates with C-Zentrix omnichannel that offers uninterrupted customer service to your end-users and above all, provides them a superior Customer Experience.
C-Zentrix is not just a customer experience solution, but it a comprehensive tool that manages all their business and industry tasks such as banking and insurance, e-commerce, education, healthcare, travel, manufacturing, and BPO, etc.
There is also a marketing and remote team solution that helps you to increase your business. C-Zentrix Contact Center is a customer solution and has several SMB and enterprise plans; each plan has its own cost and core benefits.
#49 ConnectWise Automate
ConnectWise Automate is an advanced level IT service management software solution that focused on boosting the efficiency of small to medium IT teams. It is created and designed by a professional team of developers and designers and delivers all the core functionalities and features that make it better than others.
As a part of the renowned and efficient productivity solution, the tool guarantees better visibility into all significant aspect of your business and remove all of your team’s delivery roadblocks and support issues. ConnectWise Automat offers efficient automation for your discovery and management, processes automation and issue monitoring, etc.
It also enables you to provide simplified management services so you can address all your problems during and even before. The solution is specialized in eliminating roadblocks and helps you respond to requests accurately and in time.
This way, the system relieves some of the burden imposed on your IT team and helps you build an enhanced reputation. One of the most prominent features of the solution is that it enables your IT pros to manage more endpoints at the same time and not sacrifice in such ay the speed and quality of the service they are providing.
Atera is a simple yet powerful remote monitoring and management software solution. The solution caters to IT managed services providers and IT experts. It provides them with an intuitive platform that puts all their IT management and monitoring processes in the same place together with lots of other factors of their businesses such as billing, help desk, and reporting, etc.
It is known as an all-in-one IT solution that combines RMM, PSA, and Remote Access. By using the solution, MSPs can easily manage, maintain, and resolve customer issues regardless of time and location. With everything in one place, you have total control over all facets of your business, from monitoring, managing, and controlling IT networks and infrastructure of all sizes of companies to automate processes.
Because, Atera is cloud-deployed, it is highly recommended for use by SMBs owning to its reasonable pricing. Unlike most of the leading platforms, the software is priced on a straight per technician pricing model that eliminates the need for negotiation, hidden fees, and difficulty in understanding contracts.
Atera includes core features such as custom scripting, personal service automation, service desk, help desk and ticketing, benchmarks, billing and invoicing, service management and IT automation, etc.