Capacity: AI-Powered Support Automation Platform
Capacity: AI-Powered Support Automation Platform is the automation platform that is helpful in connecting the entire tech stack for the purpose of answering questions, automating repetitive support tasks, and is able to provide the solution of business problems. It allows the businesses to grow their annual revenue by lowering the costs. It is equally beneficial in increasing employee engagement with emails, phone calls, shoulder taps, and tickets in order to improve customer satisfaction.
It is well known because of its automated support, unparalleled AI, and streamlined processes. It has a user-friendly interface that is easy to use and is fully customizable. It helps the businesses in increasing their revenue, heightening productivity, ensuring compliance, and many more. Its typical customers are Small Firms, Mid-Size Businesses, and Large Enterprises.
Capacity: AI-Powered Support Automation Platform Alternatives
Simplify360 is a digital customer experience platform that allows users to manage Email, Chat, In-App chat, and social media messages. Users will be able to get robust social listening, analytics, and actionable insight using this platform. It supports integration with new eco-systems like mobile, location, Whatsapp, Line, Viber, and many more. Its typical customer is Startups, Small Firms, Mid-Size Businesses, and Large Enterprises.
It provides the services of embedded Al and chatbot at a lower cost than others. It is equally beneficial in managing, tracking, and responding to the reviews of customers from different social media channels like Facebook, Google, App Store, and many more. Its free version is available with limited features and its full version is accessible at the subscription cost of 39 USD per month. It includes the features of communication management, live chat, video support, feedback management, and many more.
#2 Khoros Care
Khoros Care is the social media management software that allows users to deliver the best customer experience through social marketing, brand communication, and scaling digital care. It is used in providing multi-channel communication with the help of agents and bots. It offers the services of authentic and real-time conversation through multiple platforms such as brand mobile apps and social media websites like Facebook, Apple Business Chat, WeChat, and many more.
It is equally beneficial in the monitoring of social sentiments and keywords in order to solve the issues of customers during their crisis. It is commonly used in Customer Service, Social CRM Tools, and Social Media Management. It includes the features of Sentimental Analysis, Collaboration Tools, Social Media Integration, Queue Management, and many more.
Action.ai is another conversational AI platform that allows businesses to create and maintain language classifiers through conversational interfaces like chatbots and virtual assistants. It has the ability to perform billions of actions in less than a second. It continuously deals with vocabulary words that when to ask for words and be able to recognize speeches. It provides 24/7 customer support and be able to scale 90% automation.
It supports minimal customer frustration and delightful customer service. It allows the users to provide human-like customer service automation for both the voices and texts. Its typical customers are Small Firms, Mid-Size Businesses and Large Enterprises. It includes the features of Natural Language Processing, Speech Recognition, Machine Learning, Intent Recognition, Live Chat, and many more. It has a user-friendly interface that is easy to use and is able to reduce call costs by 78%.
Netomi is an artificial intelligence platform that allows companies to provide customer support through email, live chat, and social media channels. It has the ability to resolve 80% of the routine queries automatically and works best in the field of Fintech, Retail, Telecom, Gaming, Streaming, and many more. It supports the integration of Zendesk, Freshdesk, Salesforce, Shopify, Zoho, and many more.
It has a user-friendly interface that is easy to use and is helpful in increasing the customer satisfaction rate up to 24%. It includes the features of Chatbot, Workflow Automation, Multi-Language, Predictive Analytics, Speech Recognition, and many more. The major drawback of this platform that can bother some of its users is that it is too complex to install and configure. Its customer service is friendly and is best for improving supplier relationships.
#5 Mindsay Customer Service Automation
Mindsay Customer Service Automation is another social media management platform that helps businesses in making customer interaction simpler and more efficient. This can easily be done by conversational artificial intelligence and chatbots. It has the ability to automate customer requests, eliminate time-consuming processes, and is able to optimize the use of human resources.
It allows businesses to maximize their customer interaction at the lowest cost of ownership. It is equally beneficial in building customer service automation strategies from basics FAQs to complex transactions. It has a user-friendly interface that is easy to use and has the ability to build powerful bots in a short interval of time. It supports integration with Zendesk, Salesforce, intercom, snaps call, and many more. It includes the features of Multi-Channel Communication, Pre-Configure Bot, Sentiment Analysis, Contextual Guidance, and many more.
Cognigy is the conversational artificial intelligence platform that allows the users to build, deploy, and can manage conversational artificial intelligence on different social media channels like Facebook Messenger, Alexa, Slack, and many more. It contains all the things that are necessary to create and use complex conversational AIs in their channels like Chatbots, Voicebots, Robotics, and many more.
It has a user-friendly interface that is easy to use and is helpful in all the popular industries like energy sectors, insurance, real estate, IT, transportation, and many more. It can easily be deployed in a wide range of business areas like marketing, human resource, sakes, customer service, and many more. It includes the features of GDRP compliant, Real-time Analysis, ChatBot, Natural Language Processing, Augmented Reality, Visual flow, and many more.
#7 Gladly Customer Service Automation
Gladly Customer Service Automation is the cloud-based customer service platform that allows businesses to put their customers at the center of single and lifelong customer conversation. It allows businesses to interact with their potential clients through various channels of email, SMS, social media, and chat. It has the ability to save the entire conversation history in order to resume the conversation with the client at the same point where the conversation is ended previously.
It is commonly used in customer service, call center, help desk, live chat, and customer support. It offers training in the form of documentation, webinars, and videos. Its free version is available with limited features and its full version is accessible at the subscription cost of 38 USD per month. It includes the features of campaign management, content management, call recording, automated routing, cannel responses, computer telephony integration, and many more.
AlphaChat is the conversational AI platform with virtual assistant that helps the businesses to streamline the communication between the clients and CS teams. Administrators will be able to do chatbot accuracy and may solve rates, average response time, received messages, and many more. It allows the businesses to create virtual agents in order to set up context-specific responses and may add images, URLs, and buttons to the user’s comments.
Its free version is available with limited features and its full version is accessible at the subscription cost of 399 Euro per month. It mostly deals with Customer Service, live Chat, Customer Support, and Customer Engagement. It offers the training in the form of documentation, webinars, and videos. It includes the core features of Activity Dashboard, Code-free Development, Email Management, Contextual Guidance, and many more.
#9 Sprinklr Modern Care
Sprinklr Modern Care is the social media management platform that allows businesses to manage all of their social profiles from a single platform. It is equally beneficial in monitoring and handling a high volume of conversations that are happening on the discussion forms of different social media channels. Users will be able to monitor competition, track audience engagement, and can measure the sentiments, and moods by using this platform.
It is helpful in creating, sharing, and targeting content through social publishing. It allows the users to collaborate with each other on the different social campaigns from their design to launching. It is commonly used in social media marketing and social networking. It offers training in the form of documentation, videos, and webinars. Its typical customers are mid-sized businesses and large enterprises. It provides the mobile support of Android and iOS.
#10 Zoho Desk
Zoho Desk is the cloud-based help desk platform that allows businesses to manage omnichannel customer services. It has the ability to do customer interactions from various mediums like email, phone, chat, social media, forum, and many more. Users will be able to make custom changes such as renaming tabs, adding new departments, and customizing email templates by using this platform. It supports integration with Zoho customer relationship management to add customer information to it.
It works best for customer-focused companies and its loyal customers are freelancers, small firms, mid-size businesses, and large firms. It offers training in the form of documentation, webinars, and videos. Its free version is available with limited features and its full version is accessible at the subscription cost of 14 USD per month. It includes the features of Automated Routing, Customizable Branding, Feedback Management, Queue Management, Customizable Templates, and many more.
Amelia is the full-featured conversational AI platform that offers end-to-end solutions designed for Web Apps. It provides the services of Intent Recognition and Sentimental Analysis in one place. It allows businesses to automate IT operations and customer service processes through AI technology. It has a user-friendly interface that is flexible to use and mostly works as the humanized Virtual Agent.
It provides 24/7 live support and has excellent customer service. It is easily compatible with the operating system of Windows. Mac, and Linux. It also provides the mobile support of Android and iOS. It includes the features of Automated Scheduling, Calendar Sync, Group Scheduling, Recurring Appointments, and many more. It is equally beneficial in Intent Recognition, Sentimental Analysis, Reporting and Analytics.
#12 Twilio Autopilot
Twilio Autopilot is another conversational AI platform that is helpful in building bots, IVRs, voice assistants, and many more. It has a user-friendly interface that is flexible to use and allows the users to solve customer issues with their sophisticated self-service workflows. It is basically designed to send and receive calls and messages with its powerful API of phone services. It consists of three building blocks Natural Language Understanding Engine, Conversational Application Platform, and Omni-channel Hub.
It is commonly used in Online meetings, VoIP, Call centres, IVR, and Contact centres. It provides training in the form of documentation, webinars, and videos. Its typical customers are freelancers, small firms, mid-size businesses, and large enterprises. Users will be able to automate their workflow and processes by using this platform. It includes the features of Call Logging, Automatic Call Distribution, Big Data Analytics, Call Center Management, and many more.
#13 Zendesk Answer Bot
Zendesk Answer Bot is the artificial intelligent Zendesk chatbot that allows the users to improve the customer experience on any kind of website. It provides agents with real-time in order to track and manage the conversation between the agents and bots. It can work on a number of Zendesk products and integrations. The best part of using this platform is that it works as a virtual customer assistant powered by artificial intelligence.
It allows the managers to share discount coupons, booking confirmations, promotional messages, and many more. It mostly deals with live chat, conversational AI platforms, and chatbots. It has a user-friendly interface that is easy to use and is fully customizable. It has the ability to build a complete chatbot without the knowledge of programming coding.
Solvvy is another conversational AI for customer support that helps businesses to deliver modern and effortless customer support. It is useful in giving quick customer response, personalized help and may boost the productivity of the team. The workflow of solvvy allows the users to provide the best customer response to all the complex customer questions. Users will be able to offer quickly and easily build multi-step workflows by using this platform.
It will be helpful in solving the complex issues of customers such as order tracking, troubleshooting, and subscription management. It supports integration with Salesforce, Zen desk, intercom, and many more. The best part of using this platform is that it supports intelligent automation, impactful analytics, on-brand conversations, and many more. Its typical customers are retail software, financial services, and health industries.
#15 Zowie AI Customer Service Automation
Zowie is the customer service automation platform that allows its users to sell their services online. It has the ability to resolve complex cases and can increase customer service automation by 12%. It is equally beneficial in automating repetitive questions, building relationships, and is used to turn customer support into sales. It has a user-friendly interface that is easy to use and is helpful in making strong relationships with active customers.
It has a free omnichannel inbox in order to enhance the customer context and is easily integrated with Messenger, WhatsApp, Viber, Instagram, and many more. It has a user-friendly interface that is easy to use and is fully customizable. The best part of using this platform is that it responded to 32% of their inquiries in 24 hours and 60% in a couple of weeks. Moreover, it is easily compatible with the existing tech stack and is able to manage the automation in 30 minutes per week.
Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behavior-driven emails.
It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster. Intercom is a simple and easy-to-use platform that has thousands of users around the world who can apply to satisfied their customers and increase their productivity.
It has a unique and advanced tool that allows you to view all your customer data on a single platform, including location, contact details, company name, customer activity, and interaction history, etc. The platform also has a real-time metrics system that attracts more audiences around the world. Intercom includes core features such as A/B testing, live chat, team box, issue resolution, real-time updates, message tagging, user event tracking, and customer user profile, etc.
Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle.
It allows you to reach your customer directly from your website, mobile application, or customization page. Aside from its live chat service, the platform also offers lots of new features that allow you to customize your page, easily start live chat with your customer and quickly send replies, etc. It also introduces the scheduler that attracts more audiences around the world. Tawk.to has millions of users around the world available free to use.
JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc. The platform is packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc.
It is a simple and easy-to-use app that means the least tech-savvy users in your team will grab hands around it in no time. The knowledge curve is almost non-existent. However, the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board.
At the same time, the platform also offers an affordable live chat platform you cloud purchase at an off-the-shelf price and manage their client without any limitations. Its powerful features allow you to automate support messages, monitor visitor behavior, attract more audience, and assign them to the most appropriate agent. Unlimited chat, hotkeys, page views, chat targeting, offline contact forms, chat logs, and spell checkers are also features of the platform.
TextUs is the leading business texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking. It empowers thousands of teams to accelerate their process and get business done.
TextUs is an easy-to-understand platform that requires some vital information to manage multiple conversations. One of the most addictive and enjoyable things about this platform is that it offers a customization option that allows the users to create a custom setting and try to improve customer satisfaction. Like the other similar platforms, it also has a set of key features that make it more interesting.
LiveAgent is a help desk platform that combines several channels into a single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration. LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.
Satisfied users describe the platform as being the ultimate all-in-one customer support solution, and it scores high on every platform it appears, and innovation efforts of the teams behind the wheel seem to pay off really. It has a large team of professionals who are always busy delivering something new and more. The most prominent features are ticket management, reporting chat overview, live chat, and support multiple languages, etc.
#21 Live Guide
Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.
The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.
Assists your online portal visitors proactively with live chat and also run them into the customer while increasing average order size and reducing cart abandonment. Live Guide is an easy to understand platform that you can access it anytime, anywhere around the world. Support multi-language, a self-service portal, a community portal with ideal management automation, and knowledge-based experience are core features of the platform.
Freshchat is a modern messaging platform built for teams who want to do more for smooth communication. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring the chatting experience to a more personalized level and adjust conversations to both your and your customer experience.
The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles. At the same time, you can set up in-app campaigns to onboard, educate new users, and share interesting insights and announcements to keep them in the loop with recent developments.
The platform is specially created to manage to respond to all customer’s needs from the comfort of a single moderately priced platform. It is a simple and easy-to-use platform that has millions of users around the world who can use it to communicate with their customers. Freshchat includes core features such as unlimited contact, labels, FAQ feedbacks, BOT, groups, and CRM Autoload, etc.
Chat.io (currently known as LiveChat) is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is the first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others. Chat.io is a simple and easy-to-use platform, only need to paste the HTML code on your online portal and chat right away.
The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily. Just like the other similar platforms, it also has different price plans and packages, and each one has its features. The platform includes core features such as group chat, integration with BotEngine, customization, continuous cha, and AI-powered customer service, etc.
LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics, and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time. LiveChat has three significant elements that make it better than others, such as web-based chat windows, operator applications, and web-based control panels. The operator application is cross-platform, and the user can easily log in and communicate with the visitor using mobile and desktop clients.
One of the most exciting thing about this platform is that it introduces monitoring system that monitor real-time web traffic and efficiency reports. Like the other similar platforms, it is also available to use in multiple languages such as English, Polish, Russian, Chinese, and Thai, etc. Its reporting interface and chat window can be customized.
With the help of this platform, you can also increase your successful transaction average order value. Still, at the same time, it offers a secure and very reliable channel for conversation. LiveChat has a list of key features such as advanced chat tools, team management, an agent application, customization option, website monitoring, and analytics, etc. It has five different price plans; each one has its price and features.
#25 Smartsupp Live Chat
Smartsupp Live Chat is a tool that offers visitor recording features. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc. The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.
The exciting thing about this platform is that it offers a customization option that allows you to set position, texts, colors, and pictures of the Smartsupp box to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy-to-use web dashboard, group agents, chat transcripts, block visitors, and much more.
Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audiences around the world.
It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.
Chatango handles traffic spikes breaking live events. Administrators can set a message rate limit per user to keep large groups readable. It is entirely free to use the tool and available to use on multiple platforms such as Android, iOS, Mac, and MS Windows.
OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.
It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.
OptKit also offers responsive and customizable visual canvas that allows you to install forms and banners on any website without any limitation. The platform has a large team of professionals who always busy to deliver something new and enhance.
UserEngage is an easy-to-use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with a drag and drops editor. Just like the other similar platforms, it also offers lots of things that the businesses automatically do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc.
UserEngage also includes a CRM system for streamlining the manual sales process and a knowledge base creation tool that facilities the support procedures. With the help of this, companies can send their users a variety of newsletters and other promotions that enhance their productivity. It contains templates to choose from and also offers a customization option for those who want to create their design.
UserEngage is more advanced and better than others and offers a list of key features, including proactive chat, real-time tracking custom fields, connect database, cold emails, feedback management, real-time integration, and much more. It is the cheapest tool for everyone.
#29 Lucky Orange
Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.
The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.
Some most prominent features are automatic recording, dynamic heatmaps, enhance conversation, integration, customization, analytics, and polls, etc. There are five different plans available to use, such as Starter, Small Business, Medium, Large, and Enterprise.
Kayako is a cloud-based help desk platform that puts all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a vast range of customer services, from small businesses to large companies.
Kayako also supports live chat, tickets, email, web, email, calls, or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance, and opportunities, etc.
One of the great things about this tool is that it is available to use on mobile platforms so that you can provide customer service on the go. Real-time visitor tracking, set business hours, enhanced customer profile, customization, and ticket replay are also features of the platform. Just like the other similar platforms, it also has multiple plans, and each one has its features and price.
Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.
The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.
Video chat, Marketing, CRM, Magic Browse, customization, integration, user-friendly interface are core features of the tool. Crisp is entirely free to use a tool that requires a few minutes to start.
#32 Tidio Chat
If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.
It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.
It is not just a live chat widget, and also known as Messenger, that enhances your communication experience. The tool offers core features such as easy to install and use, adjust the color scheme, available in two different designs, connect your customer with email, offline message, and much more.
#33 Firehose Chat
Firehose Chat is one of the best and native chat solutions that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms, it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers.
It is one of the best alternatives to Smartsupp Live Chat and offers all the similar services with some new and prominent features. With the help of this platform, you can see a list of everyone who is on your website and also see a stunning chat box in the right corner of your website.
The tool of customization features and allows enhancing their chatbox with new color and text style. Firehose Chat also has a set of key features that attract more audiences around the world.
Olark is one of the most popular live chat platforms for hundreds of businesses. It is quite simple and easy to use tool that allows companies to do more than engage customers in real-time and proactive chat sessions.
It loads slowly with powerful features and robust integrations that allow them to create and manage customer relationships efficiently and effectively and also see what their clients are doing on their screen. Olark is more than just a chat platform that engages more audiences around the world.
It offers a stunning customization option that allows you to easily modify the chatbox design to match the three of your website. It is a simple and user-friendly system that will enable you to set up and operate without any hitch. Chat rating, CRM and helpdesk integration, developer API, target chat, and in-browser chat are key features of the platform. Olark has four different price plans, such as Bronze, Gold, Platinum, and Ultimate. Each one has its features and price.
Mibew is an open-source live chat application written in PHP and MySQL. The app allows one-on-one conversation assistance in real-time directly from your website. It is similar to like the other live chat widget that will enable you to copy and paste the code into your online portal and start a conversation. Mibew places a button on your website where your visitors click to chat with your operator.
There is multiple version available to use, and each new version introduces more features and functionalities that engage the more audience around the world. Because of an open-source platform, you can easily customize all the primary things to deliver a more exciting communication option. Mibew is one of the best open-source live chat widgets as compared to another similar platform.
#36 Userlike Live Chat
Userlike Live Chat is a modern live chat platform for the website and mobile support. It is simple and easy to use tool that introduces all the advanced functionalities with some new features. It guarantees an optimal live chat experience for your users on smartphones, tablets, and desktops.
You can get started in just three minutes; you need to copy and paste the code into your website and chat unlimited chatting with your customers. With the help of this tool, you can engage your audience and deliver the same thing that your customer wants.
Like similar platforms, it also offers customization options with some new features that make it better than others. Userlike Live Chat also offers prominent features such as open-API, chat statistic, browser IM client, simple dashboard, multi-language, white-label, documentation, and much more.
#37 Zendesk Chat
Zendesk Chat (also known as Zopim Chat) is a communication and live chat widget specially designed for companies looking to become more competitive. It comes as the alternative to Smartsupp Live Chat with an array of handy chat functionalities and a premium, personalized environment for boosting customer loyalty.
The platform has become one of the rare systems that genuinely customer behavior and user relationship extract responsible practices for better decision making. Zendesk Chat is easy to use widget, and you can access it anywhere around the world. The best part about this tool is that it has preserved the most flexible price scheme and remained in such a way accessible to small and startup users.
The tool allows you to engage customers and interact with them in real-time, which will also help your brand strategies. On top of that, it is a fully scalable and customizable solution as well as introducing lots of advanced features that make it better than others. Some most prominent features are offline mode, internationalization, create chat protocol, support multi-language, chat client, and much more.
#38 Lime Talk
Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customers and increase your computer profile.
It aims to provide you with an application that is user-friendly and simple to use. Lime Talk allows you to get in real-time when a visitor comes to your online portal. You can see the service they are interested, and in most importantly, it allows the clients to ask any question, which you can answer instantly.
It is simple and easy to use tool that has lots of users around the world who can use to communicate with their customers. One of the most exciting and enjoyable thing about this platform is that it is fully customizable, and you can choose any color or text you want. Lime Talk includes core features such as unlimited conversation, shortcuts, automatically triggered messages, communication through mobile phones, and much more.
#39 Zopim Chat
Zopim Chat is one of the leading platforms that allows you to talk to your customers in real-time. It is an all-in-one platform that gives your brand a voice and creates a meaningful relationship by talking to customers over live chat because live chat option is one of the best ways to engage your customers.
The platform offers a simple and easy to use dashboard with a custom setting that allows you to add you more widgets and service to more engage more customers. Zopim Chat is more than just a live chat solution, but it also offers lots of advanced functions that help you to monitor your traffics and deliver the best customer experience.
It includes prominent features such as lots of templates, customization options, productive chat, and track and monitors your website, robust metrics, and easy to use interface. Zopim Chat has different price plans, and each plan has its price.
#40 Kayako Help Desk
Kayako Help Desk is a robust cloud-hosted help desk solution that puts all your customer services in one place to a better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers.
It can serve a massive range of customer service needs, from small businesses to the largest companies. Compared to the other similar solutions, it also has lots of advanced tools and vital services that make it better and powerful than others. Kayako supports live chat, web, email, calls, or tickets to help businesses further extend their help to customers.
Moreover, the solution also helps you look for insights based on customer queries, including sales trends and opportunities, performance metrics, and bottlenecks. You can also be able to put your support in autopilot mode to fast-track replies to standard queries or repetitive tasks so the agents can focus on addressing more pressing issues and route emails for easy sorting.
The application also includes core features such as real-time visitor tracking, custom reports, slack integration, multiple-plan support, and much more. Kayako is also available to use on a mobile app for iOS, Android, Windows Phone, and Blackberry that you can provide customer service on the go.
UserVoice is a product lifecycle management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions. It is an ideal tool for customer-focused personnel such as customer service representatives, support managers, product managers, etc.
It is an all-in-one platform loaded with advanced features and functions that enable users to engage customers early, study customer trends and shifts, and provide services and products that would center on customer specifications.
The platform’s ultimate objective is to help users satisfy their clients to improve customer service and enhance the product. It uses all the latest technologies and services that make it stronger than others. The most prominent features include feedback analytics, domain aliasing, SSL encryption, instant answer, custom design, single sign-on, etc.
OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms, it is quite simple and easy to use.
Its consultants have in-depth industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed.
It is a full management solution that lets you focus on more important things as well as offers unlimited possibilities to fit your requirements. Just like others, it also has a dashboard where you can access all features without any limitation. OTRS provides key features such as automated functions, easy to understand communication flow, and IT resources benefits, Olympus requests, and much more.
osTicket is a help desk software design to enhance your customer service and experience. It is a powerful solution that is portable with any operating system; it offers an array of features you need for your help desk solution. The answer is ready-to-use, so you can quickly start using its support solutions right after downloading and installation.
osTicket is a free and open-source platform that you can use, modify, and easily share anywhere. To make it better than others, it introduces a robust customization system that allows you to easily customize forms, fields, and data lists during the ticket submission for customers to choose from.
Meanwhile, you can also specify the criteria for the ticket queuing, giving you control over the information you want to see. It also includes core features such as agent collision avoidance, dashboard report, ticket filters, custom fields, ticker filters, etc.
Loomion is a simple business communication suite designed specifically for top-corporate level communication. The software provides businesses with a Board Portal and Leadership Collaboration that is highly secure and convenient. It is a complete communications solution that takes corporate governance to a higher level. The solution offers complete security features, access to critical and confidential details is limited, and only those with appropriate clearance and authority can view, share, and communicate within the solution. With access secured and logged, it makes the internal audit more simple and effective.
All the information on this platform can be stored on-premise, or you can opt to have it placed in Loomion’s databases. With this solution, you can also annotate and put your comments in your documents effortlessly. Basically, you can highlight content to indicate drive your point and even include handwritten personal notes to add a personal feel to your communication. Collaborate remotely, vote and sign docs, manage multiple board mandates, control your action and data, Microsoft tool and offline and online mode these are also features of the solution. Loomion has different price plans, and each plan has its own cost and core benefits.
Zadarma is a cloud-based multi-purpose phone system that can be set up in just a few minutes. This solution has an amazing set of features, including interactive voice responses, call forwarding, recording, and even call statistics. Using this system, you can take your business to the international level, as you can receive queries from customers all around the world. This solution has two paid packages that provide you with more functionalities and features, such as unlimited calls to the US.
Its features include a voice menu, call pick-up and transfer, call waiting, widgets, call statistics, auto attendant and dashboard, etc. Moreover, this software can connect all the major CRM solutions that make it better than others. Using this functionality, you can easily track your call statistics and make calls directly from your CRM’s interface.
Callture is an online office phone service that offers all the major functionalities of high-end systems, minus the additional investments, inexpensive hardware and installation fees, etc. It is a feature-rich solution that provides users with unlimited outbound and inbound calls, PBX functions, call forwarding, and voicemail. With this service, you’ll never have to miss any phone call again as it can be programmed easily and quickly that makes it better than others. The solution puts all your communication needs under a single solution to create chat, text, and even video conferencing.
Callture is a highly flexible solution that can forward your calls through any device such as mobile or landline. One of the best things about this solution is that it uses the latest WebRtc technology that eliminates the need for additional software and hardware. Both employees and customers can use the system to make it possible to use screen sharing during product or sales demonstrations. There is also a massive range of core features such as a full-featured PBX system, call back, extensions, no up-front costs, caller ID, and much more. Callture is a commercial business phone application and has different SMB and enterprise plans.
#47 Troop Messenger
Troop Messenger is a unified business messenger solution designed to empower and improve team communication and collaboration. The software provides organizations and businesses with an instant messaging system that is unique and enables users to get in touch and discuss business and projects, share new ideas, and collaborate within a more secure environment. It connects users to anyone within their business regardless of their location or time zones, making it an ideal collaboration tool for organizations. It easily operates in several locations or employs a vast online-based workforce.
With the help of this platform, users not just enjoy chatting and instant messaging but can also leverage advanced features including virtual meetings, audio, and video calls, screen sharing, and more than making it better than others. Compared to the others, Troop Messenger is lighting fast and connects you to another member of your organization at the perfect speed. On top of that, it is very secure and offers all the safety functions. The application also includes core features such as group chat, file sharing, contact search, jumper, burnout, analytics, unlimited users and video calling, etc.
PureCloud or Genesys PureCloud is a cloud-based call center solution designed for businesses of any size and industry. It is also known as an Omnichannel contact center and unified communication solution that converts calls, emails, texts, and social expressions into a single conversation and seamless customer dialogue. It deploys at lightning speed for quick time-to-value and instant scalability. The call center solution comes with all the major tools and features to deliver a comprehensive solution. The key module includes interactive voice response, automatic call distribution, computer telephony integration and mobile center app, etc.
With the help of this software, businesses connect with customers across multiple communication channels, and all the customer insight and metrics are presented in the single unified interface. The solution also lets users create IVR flows, customize, outreach, and enhance agent productivity that makes it better than others. PureCloud’s advanced level collaboration module also helps users locate people, chat history, and documents. All the users can connect through group chats and create an online meeting with a video call. There is also a list of core features that make it better than others. Do try it out; it is best for all sizes of businesses.
Exotel is a powerful, feature-rich business phone system that offers Smart IVR for your business. You can set up an efficient call routing, management, and recording system in 5 minutes of the cloud telephony device. Enterprise communication should be a single plug-and-play system.
You no longer have to spend time on creating and maintaining your infrastructure or your code. With this platform’s help, you can easily create a personalized experience for your customer over voice calls and devise accurate information with SMS. User verification made seamless over calls and SMS. Non-intrusive with perfect success rates.
Exotel is specially designed for businesses and comes with all the major features and tools, and that helps you how you can set up a cloud telephony solution for your business. You can start and build your cloud telephony just in 30 minutes. All the features you will need include multi-level IVR, call routing, recording, analytics, etc.
Exotel offers virtual numbers of services that make it simple and secure for customers to deliver the complete experience. The solution also includes core features such as create a customer call center, phone number masking, missed call solution, COD verification, easy to set up, extensive reporting, lots of tools, and integration with multiple platforms, etc.
#50 ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.
From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.
Its most notable functionalities include incident management, change management, problem management, and asset management. These combined with the platform’s intuitive yet easy to use interface and robust productivity solutions enable you to facilitate the different processes involved in handling all the IT help desk responsibilities while streamlining your workflow.
The core value of ManageEngine ServiceDesk Plus is that it boosts the quality of the service you are providing to end-users and as it applies best practices ITSM workflows. It also allows you to customize your helpdesk until it looks the way you want it. There is also a list of core features that make it better than others.