RingCentral Contact Center
RingCentral offers on-demand business communication software that reduces costs and improves customer satisfaction. It is not only the best cloud contact center software in the world; it is also the fastest growing and most disruptive communications company on the planet. The RingCentral Contact Center enables you to streamline and manage all your contact center conversations and interactions—whether you’re using mobile or desktop devices. The platform offers real-time chat, call, SMS, and social media integration, as well as reporting tools.
The RingCentral Contact Center is designed to fit your needs with a choice of eight flexible plans—including a free trial option—and is backed by 24/7 customer support. This cloud contact center platform is used by enterprise companies to manage customer interactions. The software lets companies send and receive calls, SMS messages, and video calls from a centralized location. The application features automated call distribution, agent extension, SQL support, and more. It provides you various advantages like Omnichannel flexibility, integrated corporate directory, and set up intelligent routing, self-service support, tool support, customized workflows, and more to add.
RingCentral Contact Center Alternatives
#1 Alvaria Compliant Outreach (Noble Systems)
Alvaria is a compliance solution for your call center that can be retrieved by Noble Systems. It’s not only a compliance solution but also a business process optimization tool. It has been giving companies the ability to boost client quality for a number of years due to their utilization of artificial intelligence. It offers better, more comprehensive data with regards to calling recording, call routing, and agent analytics and monitoring. As a result, you’ll be able to improve your customer service as well as save money and time. Noble Systems works with communications and IT providers to provide turnkey voice service and workforce management solutions that accelerate results for customers.
Furthermore, it provides advanced analytics to help you keep track of your top customers and support teams. The software will ensure the right people are contacted for each issue raised by customers, making it an ideal solution for all businesses. The Alvaria Compliance Dialer allows you to reduce your incidents of Non-compliance by automating the process of sending your customers documents via SMS rather than traditional hard copy. It provides one of the industry’s best-in-class tools to manage outbound regulations compliance, lockdown operations, encrypt data, and record callers and agent consent.
#2 Webex Contact Center
Webex Contact Center is a cloud-based contact center software that gives your company the ability to build, configure and manage an affordable contact center solution for small and midsized companies. Webex is providing a customer contact solution that helps businesses connect with customers and manage support, sales, and marketing initiatives, featuring customizable call center dialer software for all phones. It allows customers to connect using text, social, chat, email, and voice, and you will be able to capture immediate feedback with Webex Experience Management customer experience surveys.
It comes with AI-powered assistance that will enhance the agent’s experience and allows them to be more productive. It provides best-in-class customization support for your cloud contact center. Moreover, the experts have the seamless experience to work together, having calling tools in place to optimize customer engagement. Extravagant self-service, modular extensibility, microservices architecture, PSTN and Webex calling integration support, and more are the things that make Webex Contact Center simply exceptional.
LeadDesk is a powerful tool for lead generation, predictive dialing, contact center management, and information delivery. The program is used for business development, customer support, and technical support by sales organizations as well as call centers, Internet companies, banks, insurance companies, and government agencies.
Users can monitor the call queue and are able to select the number of calls in the queue and how many agents should be working on each call. Callers can be processed by phone number, or through a web form, by their name, or by their account number. Incoming calls can be routed to agents via an interactive voice response system or through a telephone keypad. Agents can use an IVR menu to either handle the call themselves or transfer it to another agent.
LeadDesk contains functions that let you create an automated workflow to process various tasks in a highly productive manner. The program is applied to business organizations of various sizes. You can create an auto-dialing sequence in LeadDesk to make outgoing calls based on specific criteria. For example, you can automatically call the prospects whose information you want to obtain or assign leads to sales representatives according to location or rating level.
Dialfire is a real-time call center dialer that quickly inputs call records, call details, and call duration time. It can be set up to automatically dial out through various channels for connecting to the desired contacts. You can configure how often you would like your marketing team to interact with your contacts, such as once a week or once a month. It comes with an amazing call recording setup, activating recording by selecting the duration of your calls.
It is a smart call center dialer software that automates contact center and telemarketing on any android, iPhone, or other mobile phone platform. You can add contacts by either manually entering the contact details like name, company name, phone number or importing contact lists from a CSV file. Quickly update call details after a phone call takes place by simply keying in the details such as the name of the person called and the date/duration of the call. There are multiple features of this software that include outbound and outbound call handling, customization options, multi-step campaigns, real-time analytics support, integration support, Multi-tenancy, and more to add.
contactSPACE is a business communications solution that enables companies of any size to manage their call center and outbound dialer campaigns. It combines essential call center functionality with outbound dialer functionality and provides an excellent user experience with industry-leading features. It is a cloud-based business phone system that allows you to manage hundreds of call center agents from anywhere using any device.
It is packed with the essential tools that your business needs to manage your inbound and outbound calls and optimize your agents’ performance. Users can prioritize tasks and track productivity through real-time reporting dashboards. It is a powerful tool that turns your website or business application into a digital contact center for phone calls and chats. With a single click, you can simply direct customers to make a call or start a chat. This allows you to accept more incoming calls and chats so that you can deliver better service to your customers. It provides you real-time advantages of Omnichannel contact, ease of integration, extensible API, and PCI-compliant payments.
#6 Genesys PureConnect
Genesys PureConnect is an innovative, cloud-based contact center application platform that delivers the features and functionality your business needs now and in the future. From advanced inbound contact center capabilities to sophisticated outbound campaigns, the platform helps you quickly grow and manage your contact center while reducing your cost of ownership. It is a cloud-based, outbound dialing and campaign management tool that enables contact centers to manage their outbound calling campaigns quickly, easily, and affordably.
PureConnect empowers call center agents with a suite of tools that allows them to work smarter and more efficiently while strengthening the customer experience. The solution offers complete visibility into contracts, queues, campaigns, and agents – helping contact centers gain better control over call volume and agent performance. By empowering contact centers to deliver superior customer service with ease, PureConnect helps organizations optimize their workforce, maximize sales opportunities and reduce operational costs.
The solution is designed to deliver superior customer service while reducing costs, improving productivity, and increasing agent satisfaction. With Genesys PureConnect, agencies gain the flexibility of a fully integrated IVR, voice, and IP contact center portfolio in which real-time communications management can be applied to every type of communication channel – including phones, mobile devices, social media platforms, and even digital self-service.
#7 8×8 Contact Center
8×8 Contact Center is an intelligent call center dialer and contact center software solution that routes incoming calls, prompts agents to work the right conversations, and allows organizations to support more customers with a more effective workforce. 8×8’s truly Unified Contact Center combines all the features and functionality of a contact center solution with the tools, applications, and functionality of a unified communications solution—all in one cost-effective package. It comes with fast and reliable navigation and contact forms which help businesses get in touch quickly and easily. Moreover, there is a self-service and automation AI that improve every experience tailored to the need of customers’ solutions.
The centerpiece of 8×8’s contact center is its Virtual Call Center, an easy-to-use, in-browser contact center that can be set up in minutes. Featuring live agent technology, the Virtual Call Center creates an intuitive, self-service experience for your customers. It has ensured that it’s fully optimized for mobile devices, so you can take the web with you wherever you are. The software ensures productivity, streamlines agent and employee engagement, delivers a better experience at all communication channels, and activates agent potential with instant feedback, collaboration, and guidance.
Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behavior-driven emails.
It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster. Intercom is a simple and easy-to-use platform that has thousands of users around the world who can apply to satisfied their customers and increase their productivity.
It has a unique and advanced tool that allows you to view all your customer data on a single platform, including location, contact details, company name, customer activity, and interaction history, etc. The platform also has a real-time metrics system that attracts more audiences around the world. Intercom includes core features such as A/B testing, live chat, team box, issue resolution, real-time updates, message tagging, user event tracking, and customer user profile, etc.
Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle.
It allows you to reach your customer directly from your website, mobile application, or customization page. Aside from its live chat service, the platform also offers lots of new features that allow you to customize your page, easily start live chat with your customer and quickly send replies, etc. It also introduces the scheduler that attracts more audiences around the world. Tawk.to has millions of users around the world available free to use.
JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc. The platform is packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc.
It is a simple and easy-to-use app that means the least tech-savvy users in your team will grab hands around it in no time. The knowledge curve is almost non-existent. However, the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board.
At the same time, the platform also offers an affordable live chat platform you cloud purchase at an off-the-shelf price and manage their client without any limitations. Its powerful features allow you to automate support messages, monitor visitor behavior, attract more audience, and assign them to the most appropriate agent. Unlimited chat, hotkeys, page views, chat targeting, offline contact forms, chat logs, and spell checkers are also features of the platform.
TextUs is the leading business texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking. It empowers thousands of teams to accelerate their process and get business done.
TextUs is an easy-to-understand platform that requires some vital information to manage multiple conversations. One of the most addictive and enjoyable things about this platform is that it offers a customization option that allows the users to create a custom setting and try to improve customer satisfaction. Like the other similar platforms, it also has a set of key features that make it more interesting.
Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.
Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.
Freshdesk introduces email features that give your inbox team-wide support by putting all your agents onboard a single panel with status updates of each customer’s email. With the help of this, you can easily collaborate with other teams around the world to resolve issues.
The platform also includes core features such as multi-product, satisfaction surveys, leaderboard, communicate portal, multi-channel supports, and automation, etc. as compared to the others, it is easy to set up and can add agents in the jiffy.
Plus, you can also set up your service level agreement to define ticket priorities and resolution time. The ticket can be categorized based on the SLA policy that helps you to save time and manage customer expectations.
#13 Live Guide
Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.
The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.
Assists your online portal visitors proactively with live chat and also run them into the customer while increasing average order size and reducing cart abandonment. Live Guide is an easy to understand platform that you can access it anytime, anywhere around the world. Support multi-language, a self-service portal, a community portal with ideal management automation, and knowledge-based experience are core features of the platform.
Freshchat is a modern messaging platform built for teams who want to do more for smooth communication. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring the chatting experience to a more personalized level and adjust conversations to both your and your customer experience.
The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles. At the same time, you can set up in-app campaigns to onboard, educate new users, and share interesting insights and announcements to keep them in the loop with recent developments.
The platform is specially created to manage to respond to all customer’s needs from the comfort of a single moderately priced platform. It is a simple and easy-to-use platform that has millions of users around the world who can use it to communicate with their customers. Freshchat includes core features such as unlimited contact, labels, FAQ feedbacks, BOT, groups, and CRM Autoload, etc.
Chat.io (currently known as LiveChat) is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is the first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others. Chat.io is a simple and easy-to-use platform, only need to paste the HTML code on your online portal and chat right away.
The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily. Just like the other similar platforms, it also has different price plans and packages, and each one has its features. The platform includes core features such as group chat, integration with BotEngine, customization, continuous cha, and AI-powered customer service, etc.
LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics, and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time. LiveChat has three significant elements that make it better than others, such as web-based chat windows, operator applications, and web-based control panels. The operator application is cross-platform, and the user can easily log in and communicate with the visitor using mobile and desktop clients.
One of the most exciting thing about this platform is that it introduces monitoring system that monitor real-time web traffic and efficiency reports. Like the other similar platforms, it is also available to use in multiple languages such as English, Polish, Russian, Chinese, and Thai, etc. Its reporting interface and chat window can be customized.
With the help of this platform, you can also increase your successful transaction average order value. Still, at the same time, it offers a secure and very reliable channel for conversation. LiveChat has a list of key features such as advanced chat tools, team management, an agent application, customization option, website monitoring, and analytics, etc. It has five different price plans; each one has its price and features.
#17 Smartsupp Live Chat
Smartsupp Live Chat is a tool that offers visitor recording features. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc. The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.
The exciting thing about this platform is that it offers a customization option that allows you to set position, texts, colors, and pictures of the Smartsupp box to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy-to-use web dashboard, group agents, chat transcripts, block visitors, and much more.
Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audiences around the world.
It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.
Chatango handles traffic spikes breaking live events. Administrators can set a message rate limit per user to keep large groups readable. It is entirely free to use the tool and available to use on multiple platforms such as Android, iOS, Mac, and MS Windows.
OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.
It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.
OptKit also offers responsive and customizable visual canvas that allows you to install forms and banners on any website without any limitation. The platform has a large team of professionals who always busy to deliver something new and enhance.
UserEngage is an easy-to-use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with a drag and drops editor. Just like the other similar platforms, it also offers lots of things that the businesses automatically do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc.
UserEngage also includes a CRM system for streamlining the manual sales process and a knowledge base creation tool that facilities the support procedures. With the help of this, companies can send their users a variety of newsletters and other promotions that enhance their productivity. It contains templates to choose from and also offers a customization option for those who want to create their design.
UserEngage is more advanced and better than others and offers a list of key features, including proactive chat, real-time tracking custom fields, connect database, cold emails, feedback management, real-time integration, and much more. It is the cheapest tool for everyone.
#21 Lucky Orange
Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.
The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.
Some most prominent features are automatic recording, dynamic heatmaps, enhance conversation, integration, customization, analytics, and polls, etc. There are five different plans available to use, such as Starter, Small Business, Medium, Large, and Enterprise.
Kayako is a cloud-based help desk platform that puts all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a vast range of customer services, from small businesses to large companies.
Kayako also supports live chat, tickets, email, web, email, calls, or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance, and opportunities, etc.
One of the great things about this tool is that it is available to use on mobile platforms so that you can provide customer service on the go. Real-time visitor tracking, set business hours, enhanced customer profile, customization, and ticket replay are also features of the platform. Just like the other similar platforms, it also has multiple plans, and each one has its features and price.
Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.
The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.
Video chat, Marketing, CRM, Magic Browse, customization, integration, user-friendly interface are core features of the tool. Crisp is entirely free to use a tool that requires a few minutes to start.
#24 Tidio Chat
If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.
It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.
It is not just a live chat widget, and also known as Messenger, that enhances your communication experience. The tool offers core features such as easy to install and use, adjust the color scheme, available in two different designs, connect your customer with email, offline message, and much more.
#25 Firehose Chat
Firehose Chat is one of the best and native chat solutions that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms, it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers.
It is one of the best alternatives to Smartsupp Live Chat and offers all the similar services with some new and prominent features. With the help of this platform, you can see a list of everyone who is on your website and also see a stunning chat box in the right corner of your website.
The tool of customization features and allows enhancing their chatbox with new color and text style. Firehose Chat also has a set of key features that attract more audiences around the world.
Olark is one of the most popular live chat platforms for hundreds of businesses. It is quite simple and easy to use tool that allows companies to do more than engage customers in real-time and proactive chat sessions.
It loads slowly with powerful features and robust integrations that allow them to create and manage customer relationships efficiently and effectively and also see what their clients are doing on their screen. Olark is more than just a chat platform that engages more audiences around the world.
It offers a stunning customization option that allows you to easily modify the chatbox design to match the three of your website. It is a simple and user-friendly system that will enable you to set up and operate without any hitch. Chat rating, CRM and helpdesk integration, developer API, target chat, and in-browser chat are key features of the platform. Olark has four different price plans, such as Bronze, Gold, Platinum, and Ultimate. Each one has its features and price.
Mibew is an open-source live chat application written in PHP and MySQL. The app allows one-on-one conversation assistance in real-time directly from your website. It is similar to like the other live chat widget that will enable you to copy and paste the code into your online portal and start a conversation. Mibew places a button on your website where your visitors click to chat with your operator.
There is multiple version available to use, and each new version introduces more features and functionalities that engage the more audience around the world. Because of an open-source platform, you can easily customize all the primary things to deliver a more exciting communication option. Mibew is one of the best open-source live chat widgets as compared to another similar platform.
#28 Userlike Live Chat
Userlike Live Chat is a modern live chat platform for the website and mobile support. It is simple and easy to use tool that introduces all the advanced functionalities with some new features. It guarantees an optimal live chat experience for your users on smartphones, tablets, and desktops.
You can get started in just three minutes; you need to copy and paste the code into your website and chat unlimited chatting with your customers. With the help of this tool, you can engage your audience and deliver the same thing that your customer wants.
Like similar platforms, it also offers customization options with some new features that make it better than others. Userlike Live Chat also offers prominent features such as open-API, chat statistic, browser IM client, simple dashboard, multi-language, white-label, documentation, and much more.
#29 Zendesk Chat
Zendesk Chat (also known as Zopim Chat) is a communication and live chat widget specially designed for companies looking to become more competitive. It comes as the alternative to Smartsupp Live Chat with an array of handy chat functionalities and a premium, personalized environment for boosting customer loyalty.
The platform has become one of the rare systems that genuinely customer behavior and user relationship extract responsible practices for better decision making. Zendesk Chat is easy to use widget, and you can access it anywhere around the world. The best part about this tool is that it has preserved the most flexible price scheme and remained in such a way accessible to small and startup users.
The tool allows you to engage customers and interact with them in real-time, which will also help your brand strategies. On top of that, it is a fully scalable and customizable solution as well as introducing lots of advanced features that make it better than others. Some most prominent features are offline mode, internationalization, create chat protocol, support multi-language, chat client, and much more.
#30 Lime Talk
Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customers and increase your computer profile.
It aims to provide you with an application that is user-friendly and simple to use. Lime Talk allows you to get in real-time when a visitor comes to your online portal. You can see the service they are interested, and in most importantly, it allows the clients to ask any question, which you can answer instantly.
It is simple and easy to use tool that has lots of users around the world who can use to communicate with their customers. One of the most exciting and enjoyable thing about this platform is that it is fully customizable, and you can choose any color or text you want. Lime Talk includes core features such as unlimited conversation, shortcuts, automatically triggered messages, communication through mobile phones, and much more.
#31 Zopim Chat
Zopim Chat is one of the leading platforms that allows you to talk to your customers in real-time. It is an all-in-one platform that gives your brand a voice and creates a meaningful relationship by talking to customers over live chat because live chat option is one of the best ways to engage your customers.
The platform offers a simple and easy to use dashboard with a custom setting that allows you to add you more widgets and service to more engage more customers. Zopim Chat is more than just a live chat solution, but it also offers lots of advanced functions that help you to monitor your traffics and deliver the best customer experience.
It includes prominent features such as lots of templates, customization options, productive chat, and track and monitors your website, robust metrics, and easy to use interface. Zopim Chat has different price plans, and each plan has its price.
#32 Kayako Help Desk
Kayako Help Desk is a robust cloud-hosted help desk solution that puts all your customer services in one place to a better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers.
It can serve a massive range of customer service needs, from small businesses to the largest companies. Compared to the other similar solutions, it also has lots of advanced tools and vital services that make it better and powerful than others. Kayako supports live chat, web, email, calls, or tickets to help businesses further extend their help to customers.
Moreover, the solution also helps you look for insights based on customer queries, including sales trends and opportunities, performance metrics, and bottlenecks. You can also be able to put your support in autopilot mode to fast-track replies to standard queries or repetitive tasks so the agents can focus on addressing more pressing issues and route emails for easy sorting.
The application also includes core features such as real-time visitor tracking, custom reports, slack integration, multiple-plan support, and much more. Kayako is also available to use on a mobile app for iOS, Android, Windows Phone, and Blackberry that you can provide customer service on the go.
UserVoice is a product lifecycle management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions. It is an ideal tool for customer-focused personnel such as customer service representatives, support managers, product managers, etc.
It is an all-in-one platform loaded with advanced features and functions that enable users to engage customers early, study customer trends and shifts, and provide services and products that would center on customer specifications.
The platform’s ultimate objective is to help users satisfy their clients to improve customer service and enhance the product. It uses all the latest technologies and services that make it stronger than others. The most prominent features include feedback analytics, domain aliasing, SSL encryption, instant answer, custom design, single sign-on, etc.
OTRS is a leading service management suite that comprises ticketing, workflow automation, and notification, along with a massive range of customizable features. It is mostly used by IT service management and customer service provider to help desk to structure their communication and tasks better. As compared to all the other similar platforms, it is quite simple and easy to use.
Its consultants have in-depth industry knowledge and will guide you through maximizing OTRS capabilities so that its powerful technology solutions precisely meet your business needs. They will help you leverage its flexibility, so any workflow or process is seamlessly addressed.
It is a full management solution that lets you focus on more important things as well as offers unlimited possibilities to fit your requirements. Just like others, it also has a dashboard where you can access all features without any limitation. OTRS provides key features such as automated functions, easy to understand communication flow, and IT resources benefits, Olympus requests, and much more.
osTicket is a help desk software design to enhance your customer service and experience. It is a powerful solution that is portable with any operating system; it offers an array of features you need for your help desk solution. The answer is ready-to-use, so you can quickly start using its support solutions right after downloading and installation.
osTicket is a free and open-source platform that you can use, modify, and easily share anywhere. To make it better than others, it introduces a robust customization system that allows you to easily customize forms, fields, and data lists during the ticket submission for customers to choose from.
Meanwhile, you can also specify the criteria for the ticket queuing, giving you control over the information you want to see. It also includes core features such as agent collision avoidance, dashboard report, ticket filters, custom fields, ticker filters, etc.
Loomion is a simple business communication suite designed specifically for top-corporate level communication. The software provides businesses with a Board Portal and Leadership Collaboration that is highly secure and convenient. It is a complete communications solution that takes corporate governance to a higher level. The solution offers complete security features, access to critical and confidential details is limited, and only those with appropriate clearance and authority can view, share, and communicate within the solution. With access secured and logged, it makes the internal audit more simple and effective.
All the information on this platform can be stored on-premise, or you can opt to have it placed in Loomion’s databases. With this solution, you can also annotate and put your comments in your documents effortlessly. Basically, you can highlight content to indicate drive your point and even include handwritten personal notes to add a personal feel to your communication. Collaborate remotely, vote and sign docs, manage multiple board mandates, control your action and data, Microsoft tool and offline and online mode these are also features of the solution. Loomion has different price plans, and each plan has its own cost and core benefits.
Zadarma is a cloud-based multi-purpose phone system that can be set up in just a few minutes. This solution has an amazing set of features, including interactive voice responses, call forwarding, recording, and even call statistics. Using this system, you can take your business to the international level, as you can receive queries from customers all around the world. This solution has two paid packages that provide you with more functionalities and features, such as unlimited calls to the US.
Its features include a voice menu, call pick-up and transfer, call waiting, widgets, call statistics, auto attendant and dashboard, etc. Moreover, this software can connect all the major CRM solutions that make it better than others. Using this functionality, you can easily track your call statistics and make calls directly from your CRM’s interface.
Callture is an online office phone service that offers all the major functionalities of high-end systems, minus the additional investments, inexpensive hardware and installation fees, etc. It is a feature-rich solution that provides users with unlimited outbound and inbound calls, PBX functions, call forwarding, and voicemail. With this service, you’ll never have to miss any phone call again as it can be programmed easily and quickly that makes it better than others. The solution puts all your communication needs under a single solution to create chat, text, and even video conferencing.
Callture is a highly flexible solution that can forward your calls through any device such as mobile or landline. One of the best things about this solution is that it uses the latest WebRtc technology that eliminates the need for additional software and hardware. Both employees and customers can use the system to make it possible to use screen sharing during product or sales demonstrations. There is also a massive range of core features such as a full-featured PBX system, call back, extensions, no up-front costs, caller ID, and much more. Callture is a commercial business phone application and has different SMB and enterprise plans.
#39 Troop Messenger
Troop Messenger is a unified business messenger solution designed to empower and improve team communication and collaboration. The software provides organizations and businesses with an instant messaging system that is unique and enables users to get in touch and discuss business and projects, share new ideas, and collaborate within a more secure environment. It connects users to anyone within their business regardless of their location or time zones, making it an ideal collaboration tool for organizations. It easily operates in several locations or employs a vast online-based workforce.
With the help of this platform, users not just enjoy chatting and instant messaging but can also leverage advanced features including virtual meetings, audio, and video calls, screen sharing, and more than making it better than others. Compared to the others, Troop Messenger is lighting fast and connects you to another member of your organization at the perfect speed. On top of that, it is very secure and offers all the safety functions. The application also includes core features such as group chat, file sharing, contact search, jumper, burnout, analytics, unlimited users and video calling, etc.
#40 Smart Prospective
Smart Prospective is an all-in-one rich targeted ad management solution created to simplify how display ads are controlled and monitored. It is a web-based solution that gives users a centralized control functionality, enabling users to access multiple screens in several locations and control ads displayed at any given time based on location and audience, main market trends, and more. With the help of this platform, businesses can update their ad and show the right ads to the right audience at the right time that allows for highly effective marketing and conveying the right message that easily resonates with the target people and empower them to make the user’s desired actions.
It gives you a dynamic solution that allows you to convey messages to your target markets in real-time, thereby increasing the number of customers coming into your shop who then make a purchase. This powerful solution also helps you attract more customers by displaying effective and powerful ads in the right places. Unlike others, it also has lots of features that make it a complete communication software.
PureCloud or Genesys PureCloud is a cloud-based call center solution designed for businesses of any size and industry. It is also known as an Omnichannel contact center and unified communication solution that converts calls, emails, texts, and social expressions into a single conversation and seamless customer dialogue. It deploys at lightning speed for quick time-to-value and instant scalability. The call center solution comes with all the major tools and features to deliver a comprehensive solution. The key module includes interactive voice response, automatic call distribution, computer telephony integration and mobile center app, etc.
With the help of this software, businesses connect with customers across multiple communication channels, and all the customer insight and metrics are presented in the single unified interface. The solution also lets users create IVR flows, customize, outreach, and enhance agent productivity that makes it better than others. PureCloud’s advanced level collaboration module also helps users locate people, chat history, and documents. All the users can connect through group chats and create an online meeting with a video call. There is also a list of core features that make it better than others. Do try it out; it is best for all sizes of businesses.
Exotel is a powerful, feature-rich business phone system that offers Smart IVR for your business. You can set up an efficient call routing, management, and recording system in 5 minutes of the cloud telephony device. Enterprise communication should be a single plug-and-play system.
You no longer have to spend time on creating and maintaining your infrastructure or your code. With this platform’s help, you can easily create a personalized experience for your customer over voice calls and devise accurate information with SMS. User verification made seamless over calls and SMS. Non-intrusive with perfect success rates.
Exotel is specially designed for businesses and comes with all the major features and tools, and that helps you how you can set up a cloud telephony solution for your business. You can start and build your cloud telephony just in 30 minutes. All the features you will need include multi-level IVR, call routing, recording, analytics, etc.
Exotel offers virtual numbers of services that make it simple and secure for customers to deliver the complete experience. The solution also includes core features such as create a customer call center, phone number masking, missed call solution, COD verification, easy to set up, extensive reporting, lots of tools, and integration with multiple platforms, etc.
#43 ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.
From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.
Its most notable functionalities include incident management, change management, problem management, and asset management. These combined with the platform’s intuitive yet easy to use interface and robust productivity solutions enable you to facilitate the different processes involved in handling all the IT help desk responsibilities while streamlining your workflow.
The core value of ManageEngine ServiceDesk Plus is that it boosts the quality of the service you are providing to end-users and as it applies best practices ITSM workflows. It also allows you to customize your helpdesk until it looks the way you want it. There is also a list of core features that make it better than others.
#44 C-Zentrix Contact Center
C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings you the most comprehensive solution for the multi-touch contact centers that offer on-premise, hybrid, or cloud.
The solution provides complete customer experience tools such as voice, chat, email, social, and SMS, as well as integrates with C-Zentrix omnichannel that offers uninterrupted customer service to your end-users and above all, provides them a superior Customer Experience.
C-Zentrix is not just a customer experience solution, but it a comprehensive tool that manages all their business and industry tasks such as banking and insurance, e-commerce, education, healthcare, travel, manufacturing, and BPO, etc.
There is also a marketing and remote team solution that helps you to increase your business. C-Zentrix Contact Center is a customer solution and has several SMB and enterprise plans; each plan has its own cost and core benefits.
#45 ConnectWise Automate
ConnectWise Automate is an advanced level IT service management software solution that focused on boosting the efficiency of small to medium IT teams. It is created and designed by a professional team of developers and designers and delivers all the core functionalities and features that make it better than others.
As a part of the renowned and efficient productivity solution, the tool guarantees better visibility into all significant aspect of your business and remove all of your team’s delivery roadblocks and support issues. ConnectWise Automat offers efficient automation for your discovery and management, processes automation and issue monitoring, etc.
It also enables you to provide simplified management services so you can address all your problems during and even before. The solution is specialized in eliminating roadblocks and helps you respond to requests accurately and in time.
This way, the system relieves some of the burden imposed on your IT team and helps you build an enhanced reputation. One of the most prominent features of the solution is that it enables your IT pros to manage more endpoints at the same time and not sacrifice in such ay the speed and quality of the service they are providing.
Atera is a simple yet powerful remote monitoring and management software solution. The solution caters to IT managed services providers and IT experts. It provides them with an intuitive platform that puts all their IT management and monitoring processes in the same place together with lots of other factors of their businesses such as billing, help desk, and reporting, etc.
It is known as an all-in-one IT solution that combines RMM, PSA, and Remote Access. By using the solution, MSPs can easily manage, maintain, and resolve customer issues regardless of time and location. With everything in one place, you have total control over all facets of your business, from monitoring, managing, and controlling IT networks and infrastructure of all sizes of companies to automate processes.
Because, Atera is cloud-deployed, it is highly recommended for use by SMBs owning to its reasonable pricing. Unlike most of the leading platforms, the software is priced on a straight per technician pricing model that eliminates the need for negotiation, hidden fees, and difficulty in understanding contracts.
Atera includes core features such as custom scripting, personal service automation, service desk, help desk and ticketing, benchmarks, billing and invoicing, service management and IT automation, etc.
PHPKB is a feature-rich knowledge management software solution that can deploy as an owned or hosted application. Users can set it up quickly to expedite their content creation and publish to begin truly empowering their end-users to solve problems. PHPKB also allows users to afford access to customers and all the other external users to their information repository.
It affords the ability to search for their required article or help item to field for accurate results. One of the best facts is that it gives workforce and external users a place to share their thoughts and ideas as well. PHPKB also has a user feedback section for people to comment on the article that makes it better than others.
Instead of creating a user directory from scratch, the user can save time by connecting their LDAP servers to the software that minimizes the work of their administrators. Also, the solution immediately synchronizes any change in the employee list for the automatic adjustment of roles and permissions. PHPKB also includes core features such as statistics, custom field, backups, advanced and live search, content versioning, and content publishing, etc.
#48 REVE Chat
REVE Chat is a customer engagement software solution that offers live chat, video chat, Facebook messaging, and Viber messaging services to maximize engagement and support for your website audience. It gives your website visitors to get most out of their time visiting your site, whether looking for service and products or browse through.
As compared to others, it is quite flexible enough to assist at the personal level as agents become more aware of their needs and provide support on a one-to-one basis. The best thing is that it offers an extensive set of features and capabilities that range from the trusty live chat functionality to the more interactive voice or video chat setup.
REVE Chat also helps businesses enhance online sales conversations as your agent delivers assistance and answers to your visitors. It also increases support efficiency as it allows organizations to engage multiple audiences simultaneously. To make it a comprehensive solution, REVE Chat offers a complete department management system that makes it better than others. The software provides four different price plans; each plan has its own cost and features.
#49 Bomgar Remote Support
Bomgar is a remote access software solution that offers security and IT professionals a platform to conduct controlled and secure remote access. The solution facilities fast and protected device to device connection for digital security experts to deliver swift distance support when needed.
With the help of this remote access software, administrators are also able to easily access any device in the world in a protected environment to ensure that there are no security issues that are encountered in progress. As compared to all the other similar solutions, Bomgar Remote Support is much powerful and offer an ultra-secure interface for controlling, monitoring, and managing remote access devices.
Those individuals, including employees and contractors with privileged access, are robustly monitored to ensure the integrity of the system. There is also a system that allows businesses to deploy their services and remotely access different devices from one secure platform.
Bomgar works on all the major devices, including Windows, Mac, Linux, iOS Android devices, and the user can perform their tasks from any of these platforms with ease. Two-factor authentication, secure remote access, collaboration support, access extender, and help desk administration are the solution’s core features.
Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools. The software offers various live chat options, with the users able to choose from chat widgets, sidebars, and dedicate chat that can be customized easily.
It offers three different styles of chat widgets such as classic, modern, and business, and users can customize the popup with different colors, button positions, and editable status messages. With the help of this chat solution, users can also be able to add a custom pre-chat survey to obtain visitor’s names, contact numbers, and email addresses before the chat is started.
Tidio is a complete chat solution and comes with some key features such as popup notifications, opening hours, automated messages, help desk integration, quick response, departments, automated messages, rapid response, etc. Tidio is a commercial tool and offers multiple price plans; each plan has its own cost and owns specific features.